Ardent Credit Services Ltd t/a Debt & Revenue Services Reviews 

Everyone i have spoken to from Ardent has been wonderfully understanding, sympathetic and helpful

Great help.not ignorant like all other collections agencys

These people put a defult on my credit file. The female advisor was completly arrogant and rude. I have no idea why people are giving these people good reviews. They are a debt company! I paid of my arears in full and early and they still put a defult in my file for 6 years. Despite me keeping contact with them consistantly through the year. I even explained to them that I had to leave my home due to domestic violence and harrassment that has made me very vunlerable and I had to find somewhere safe to stay. I had no choice to leave my home. I even let them know I was behind in priority bills and needed to keep up woth that amd pay that off as quickly as possible too. These people are WICKED!

I had nothing but a good experience with the agent I spoke to……despite this being technically a debt collection company. They were understanding of my complex situation and have given me time to sort my circumstances out and where more than happy to try and offer any other help I may need to and check I was ok for everything else and my needs beyond the actual debt we where talking about b

I’ve just spoke to Paula who I order 3 k in paye. She’s was the best Collocter I’ve spoken to. Really nice people.
Thank you.

Helpful advice and understanding of my situation

With my condition I thought I was getting bullied want I was told to pay it now I've left myself and me pets with now food and you s wouldn't listen

Dillan was brilliant. Very kind and supportive not at all judgemental and very patient and helpful. A great experience at a very difficult time in my life. Thank you

Spoke to a lovely lad called Joel about getting my debts sorted, incredibly caring and professional. Top lad!

The call handler was absolutely fantastic, she understood my situation and was kind thoughtful and very understanding great customer service skills.

I spoke with a lovely lady at DRS. I’d been avoiding for a while and now wish I’d got in touch sooner as she was very helpful and empathetic to my situation.She was on point and has clearly been trained to a high standard.
I would like to say a huge thankyou and if anyone else who reads this feels daunted by talking with drs,there is absolutely no need to feel that way. Get in touch as they’re super helpful and super understanding

Nobody wants to receive a call from a debt recovery agency. This call was a debt my daughter had.

Paige was the advisor I spoke with. Very polite , helpful and understanding of my daughters situation.

Explained everything clearly and options available.

Thank you Paige

I was called today by ARDENT by a very understanding gentleman called Markic regarding my Service and contract regarding the iPhone 16 pro max I agreed to from the Great Yarmouth Vodafone shop in kings street x2 handsets Mr marking spoke very kindly and was very understanding into my financial situation and even was so kind enough to advise me further into regaining my money problems and housing homelessness that I Neil Long I'm currently going through I totally agreed and understood all of this professional conversation over the phone and even through the call was not once felt pushed or even worried about the way this gentleman gained my true information into helping come to a decision that worked for us both meaning me Neil Long and Ardent debt collection on behalf of Vodafone network I await next phone call from this great understanding company within the next two weeks or hopefully sooner to resolve all money matters

If you are worried about debt monies you owe don't run away from the problem you just build up stress and worry over nothing seek help into settling the outstanding money that you owe any company we live in a Great understanding country known as England U.k face up to your problems there are many top class professionals willing to listen and point you in the right direction to a peaceful debt life but be honest about your financial situation don't lie then they will understand that you have money problems and time will be given to clear outstanding amount of money and be a happy self less with worry and bailiffs.

Thanks for reading GOD BLESS US ALL

MERRY CHRISTMAS.

Nice polite and respectful person and understanding for someone from debt company

Very understanding unlike Admiral
My very elderly mum had a car insurance policy with Admiral . She had a fall in 2024 breaking a femur meaning driving her was no longer an option. We paid Admiral for a year insurance without her actually driving. It came to renewal time in July 2025 and after another fall she finally accepted it wasnt practical for her to keep the insurance going and we said we would insure the car and drive her around in it.
The policy was due to renew in July while she was in hospital but what we didnt realise was we had autorenewal ticked and although the insurance renewal didn't happen as the card was invalid we were still liable and Admiral handed to £108 debt to Ardent to chase.
On reciept of the demand from Ardent mum rang up and explained the situation and they were very understanding. Admiral however were not and the response from our intial complaint to them is it was very clear what we had signed up for and they had not case to answer.
My point really is there are different ways to handle a situation like this, undoubtly Admiral were in their rights but they showed a total lack of empathy, Ardent however were great and handled the situation with compassion and understanding, thank you

The agent was very understanding, kind and polite

I was referred to DRS by TalkTalk for an alleged outstanding debt. What surprised me most was that DRS didn’t seem to review the file or evidence from TalkTalk before contacting me. Instead, I received repeated communications that created unnecessary stress and wasted time—very similar to my experience dealing with TalkTalk.

When I explained that, to be fair, I had credit due from TalkTalk and that I would be filing a complaint to assert my rights, the situation changed. After my complaint to TalkTalk, I was promised £80 compensation and confirmation that the alleged outstanding debt would be removed.

Despite this, DRS contacted me again with further threatening messages while the compensation and resolution with TalkTalk were already in progress. This suggests their systems and updates are not aligned, which is unacceptable for a company handling sensitive debt matters.

Overall, a frustrating experience: poor coordination, lack of evidence review, and unnecessary pressure on the customer. I would urge better checks before contacting people and timely updates when a case is being resolved.

Am very impressed very calm ad love to him ,she is very nic to am ok with

Really good experience. Understanding resoved issue.