Aritzia Reviews 

My experience with Aritzia has been nothing short of awful.

My first order was cancelled by Aritzia several days after it had already been confirmed, with no satisfactory explanation. Despite this, I decided to give the company another chance and placed a second order (D3715296). Unfortunately, things only got worse.

The Francoise Dress I received looks completely different from the product advertised on the website. The colour, appearance and overall look do not match the online images, making the listing feel misleading.
To make matters even worse, I was charged for a Goodlux Anne T-Shirt that wasn't even included in my parcel. I paid for an item that I never received.

I also wanted to return the Escapade Liner Jacket because I wasn't happy with it, but my order didn't even appear in my Aritzia account, meaning I couldn't initiate a return myself.

After contacting customer service, I expected Aritzia to take responsibility for these mistakes. Instead, I was told I would have to pay a return shipping fee to send back the incorrect dress, wait for an "internal review" before they would even consider refunding the missing item, and then potentially wait weeks to receive my money back. There was little acknowledgement of the inconvenience caused by multiple errors on their part.
It's incredibly frustrating that the customer is expected to bear the inconvenience and costs when Aritzia has made repeated mistakes.

After having one order cancelled, receiving another with a missing item, receiving a product that doesn't match its online representation, and then experiencing poor customer service, I have completely lost confidence in this brand.

I won't be shopping with Aritzia again, and based on my experience, I wouldn't recommend ordering from them.

And to finish things off, the customer service team is now ignoring my emails.

4x I gave this store a chance and ALL 4 times have been a TERRIBLE experience!!! Save yourself the headache, the 3hrs wait to talk to a customer service rep, & the money and go shop literally anywhere else!! From “pick up in store” packages being canceled for no reason, home deliveries never leaving their distribution center (even with paying extra for express shipping!), packages mysteriously “getting lost in transit”, and ultimately never receiving any of the items I paid for - I can guarantee you that aritiza is a money grabbing scam.

For the price that you pay here, i'd expect a better return policy if the items meet expectations. Only 14 days to return for full refund and past the 14 it's store credit. I purchased about six items, all over the price of $100. They have a 50% off sale today on their entire store. And they're only willing and honoring the last two within the 14 days. The others haven't completed 30 days. Very stingy. One of my items arrived with a broken button and they only offered store credit for THEIR mistake in quality control upon shipping it in the first place.

Do better. I hope more people continue to speak up about the low quality of clothing for the prices you pay along with their terrible return policy. The only way change is made is if people stop SUPPORTING this business. After this crap, I sure will not shop here again. I will not refer a single family member or friend here if they care about fair policies and quality clothing.

0 star if i could. Returned my item with their provided return label. FedEx showed it was returned to their warehouse and signed by warehouse. But i never received a refund because they said it was lost somewhere between the warehouse and the return department, and they can’t do anything about it or refund me because they can’t find it. They took no responsibility. And supposedly they even did a “internal investigation” and had no results. The agent on the phone basically told me to file a charge with my credit card company instead because they can’t help me.

The so called “client sale” is happening. I logged into my account to find nothing is on sale. My friend, on the other hand, logs into her account and everything is on sale. I called the customer service number to inquire and I was told that sale emails are still in the process of being sent out. Why isn’t the sale active for all clients who’ve made purchases in the past? I guess I’m not a big enough client to get sale access

I have been a customer of Aritzia, but after this experience, I will never shop with them again.

I placed an order that was marked as “delivered,” yet I never received it. I immediately checked my mailbox, my apartment mail room, and spoke with the front desk staff. No one could locate the package. The proof of delivery photo provided was blurry and did not clearly show that the package had been delivered to my address.

What has been even more disappointing than the missing package is Aritzia’s lack of accountability and customer service. Instead of taking ownership and working toward a fair resolution, I was left to chase answers for an order I paid for but never received.

Customers should not bear the financial burden when a package is misdelivered or lost. The expectation is simple: either deliver the merchandise that was purchased or make it right.

Luxury pricing should come with luxury customer service. Unfortunately, my experience has been the complete opposite. I have lost confidence in this brand and will be taking my business elsewhere.

Let me be crystal clear about what Aritzia actually means when they say "easy returns and exchanges" — because I learned the hard way.

I was EXPLICITLY told when my order was placed that I could return or exchange the hoodie being shipped to me. Verbally. No asterisks, no caveats, no "but actually..." So imagine my delight when I discovered — buried in the fine print of my receipt, naturally — that a 25% off item only qualifies for store credit. Not a refund. Store credit. Information they had every opportunity to share upfront but chose not to. That's not a policy. That's a trap.

But wait — it gets so much better.

When I went to initiate the return online, they cheerfully ask if you'd like to ship it back. What they do NOT tell you — again, until it's too late — is what that shipping costs. Just a fun little surprise waiting for you at the end. Love that for me.

Now here's where Aritzia truly outdid themselves. I decided to pursue an exchange instead. Reasonable, right? WRONG. Apparently, in the entire Aritzia customer service operation — with all of its staff, infrastructure, and resources — there is exactly ONE person who is authorized to process an exchange. One. Single. Human being. The rest of the customer service team apparently exists purely for decoration, because not a single other person could assist me.

I was told I would have to WAIT for this one specific employee to return to work. No timeline given. No alternative offered. Just: wait. It doesn't matter that I have a schedule. It doesn't matter that I was misled from the very beginning. What matters is that I sit and wait until it is convenient for Aritzia — on their terms, at their pace, by their one designated exchange person.

This is not customer service. This is a company that makes purchasing effortless and returning deliberately miserable. Fool me once, Aritzia.

Customer service is useless. They keep stalling and delaying sending me the returns information I need to send clothes back.

Completely useless, will not use again as the customer services is so poor

14 day return policy is pretty bad, please let us know when making a purchase next time

I’ve unfortunately had repeated issues with returns being processed through Aritzia’s warehouse. Most recently, I returned an entire order under a single RMA number, with all items packaged together in the same shipment, yet only part of the refund was processed initially.

Customer service advised that items can become “separated” during warehouse processing, which I found concerning given everything was returned together and documented before shipment. This is now the third time I’ve experienced discrepancies with returned items/refunds, so I’ve started taking photos of all returns prior to shipping as proof.

While Concierge has been polite and responsive, the overall return process has been stressful and time-consuming because customers are expected to monitor refunds closely and follow up themselves when balances are missing.

I would strongly recommend customers keep detailed records of their returns, including photos, tracking information, and refund confirmations.

I wish I can give them-100 review.
Worst quality of the product they carry with higher price.
Bad return policy

Absolutely terrible return policy. They make returns way more difficult than they should be, especially for the prices they charge. The staff at the NorthPark Center location were rude, dismissive, and acted annoyed the entire time I asked for help. Customer service was basically nonexistent. This was honestly one of the worst shopping experiences I’ve had in a long time. I won’t be coming back.

my package was stolen and Aritzia, a billion dollar corporation, refuses to replace the stolen items or refund me. shame on them. The quality has plummeted with every single item being made from PLASTIC and not cotton... for those prices? are you kidding me? No replacement for my stolen expensive items that are made with low quality plastic? My whole wardrobe is Aritzia. what a slap in the face. I will never purchase another Aritzia item again and I tell every person I can and warn them about Aritzia the Scam.

Horrendous return policy, do not recommend purchasing from this company. My items were delivered 4/17 which was not in time for me to take them on my vacation. When I return from my trip I returned the items on 4/29 (what I thought was within the 14-day return window). Little did I know the 14-day return window starts on the *shipping* date. Who does that? Who starts a return window before the customer has even received the items? It would have been impossible for me to return them in time based on this date. After talking to multiple customer service reps, they were not willing to make an exception. Worst policy ever, and for that I will never purchase from them again and will not stop saying bad things about their company because of it. DO BETTER ARITZIA.

Wrong Item Sent, Then Accused and Banned

Ordered The SuperSnug Puff jacket, received a vest. When I requested an exchange, Aritzia:

Refused to acknowledge their shipping error

Claimed the vest was "purchased in 2024" (zero proof)

Called it a "final decision" and closed my case

Refunded me after they couldn't prove their claim

Then BANNED my online account

Now I have store credit I can't use because they blocked me for complaining about THEIR mistake. I have a recording of the call where they made baseless accusations.

Reach out 3 times but they refuse to refund my item.

I received a $300 blazer that had a stain on it. After numerous emails, the first of which stating that I should have the blazer dry cleaned!, I finally received a label to make a return. You would think that they would’ve just offered to send me a new blazer but they insisted that it had to be a return and then a new order. I will not be placing a new order even though I really liked the blazer other than the stain!

Aritzia sent me a faulty item that was shorter than the original pair I had ordered before and clearly much worse in quality.
What makes this even worse is that customer service has now failed to properly respond to me three times. Instead of resolving their mistake, I keep receiving generic automatic replies asking me to send the same photos and videos all over again to prove an issue that is clearly their fault.
I have been going in circles for over a month because of their mistake, with no real resolution.
Very disappointing quality and extremely poor customer service.

This is my second order from Aritzia. I got a skirt again. Fits well. True to size. Looks just like the picture on the Aritzia website. I love Aritzia's clothes.

I bought a coat from Aritzia on Black Friday for $260. UPS never delivered my coat. They marked it as delivered, but didn't take a picture. My neighbors didn't have it. I've never had a package stolen from my porch so I doubt that was the case. Artizia refused to refund me, citing that "UPS marked it delivered." I opened an investigation with UPS, wherein they determined the package in fact was not delivered. They stated their company will reimburse Aritzia, who will reimburse me. It's April of the following year and I am still chasing down this $260. Aritzia says they have no record of contact from UPS. UPS says they sent it to Aritzia. I will never do business with this shady company ever again. Oh! Icing on the cake: there isn't a supervisor available at 2p on a Wednesday afternoon.