Armadilo Reviews 2.437

Antwoord van Armadilo

6 dagen geleden

Hello,

Thank you so much for your thoughtful feedback! We’re truly delighted to hear that our shoes are helping you walk comfortably despite having problem feet—that means more to us than we can say.

At the same time, we sincerely appreciate you pointing out the delay with your second order. We understand how important timely delivery is, and we apologize for any inconvenience this may have caused. Your feedback helps us identify where we need to improve, and we’re actively working to make every part of your experience—product and delivery alike—as smooth as possible.

It’s incredibly rewarding to know we’re making a positive difference in your comfort, and we’re grateful for your patience and support. If there’s ever anything we can assist you with, we’re always here for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

6 dagen geleden

Hello Sierra,

Thank you so much for your wonderful feedback! We’re truly delighted to hear that your shipping experience was smooth and transparent from start to finish.

We always strive to provide clear, real-time updates so our customers feel confident and informed every step of the way—so it means a lot to know we delivered on that promise for you.

Your support and kind words genuinely motivate us to keep raising the bar. If there’s ever anything else we can do for you, we’re always here to help!

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

6 dagen geleden

Hello Christopher,

Thank you for sharing your experience with us—we’re truly sorry to hear how frustrating this process has been for you.

We completely understand how disappointing it is to wait a long time for your order, only to have it not fit, and then face additional delays with the return and refund. Having to wait again for your money back can understandably feel overwhelming, and we sincerely apologize for the inconvenience this has caused.

This is not the smooth and timely experience we want for our customers, and we truly appreciate you bringing this to our attention.

Please reach out to our customer support team at support@armadilo.co as soon as you can so we can look into your case directly and help move things along for you. We want to do everything we can to assist, provide clarity on your refund, and work toward resolving this as quickly as possible.

We’re here to help make this right and ensure you’re properly taken care of. Thank you again for your patience and for giving us the opportunity to improve.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

6 dagen geleden

Hello,

Thank you for bringing this to our attention—we’re truly sorry for the frustration and uncertainty you’ve experienced with your return process.

We completely understand your concern, especially after already submitting the required photos and QR code and not receiving any acknowledgment or follow-up. We also hear your worry about the 30-day return window expiring, and we sincerely apologize for the lack of response and the stress this has caused.

This is not the level of communication or support we aim to provide, and we completely understand how disappointing this situation must feel.

Please reach out directly to our customer support team at support@armadilo.co so we can urgently review your case, confirm receipt of your return request, and provide you with the correct return instructions right away. We will also ensure your return window is properly accounted for while we resolve this for you.

We truly appreciate your patience, and we are committed to making sure this is resolved quickly and fairly for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

6 dagen geleden

Hello Kate,

Thank you so much for sharing your experience with us! We truly appreciate you giving our shoes a try based on your coworker’s recommendation—it means a lot to have that kind of trust passed along.

We’re especially glad to hear that you noticed a more even distribution of pressure and that standing for long hours felt more manageable. That kind of real, noticeable improvement is exactly what we strive for. We also genuinely appreciate your honest perspective—comfort may not feel like “magic” overnight, but knowing it’s making a meaningful difference in your day is incredibly rewarding for us.

Your feedback helps us continue improving and supporting people who spend long hours on their feet. If there’s ever anything more we can do to enhance your experience, we’re always here for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

6 dagen geleden

Hello Bo,

Thank you for sharing your experience with us—we’re very sorry to hear about the issues you’ve encountered.

We completely understand how frustrating it must be to wait longer than expected for your order, only to find that the material compressed quickly and the tread wore down within such a short time. We’re especially concerned to hear about your experience with the non-slip feature, as your safety is extremely important to us, and having close calls is not something we take lightly.

This is not the level of quality or performance we aim to provide, and we truly appreciate you bringing these concerns to our attention.

Please reach out to our customer support team at support@armadilo.co so we can assist you right away. We’d like to look into this further and help find a proper resolution for you—whether that’s a replacement, exchange, or refund.

We’re here to make this right and ensure you’re taken care of as quickly as possible. Thank you again for your honest feedback.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

6 dagen geleden

Hello Miriam,

Thank you for your amazing feedback! We’re absolutely thrilled to hear that you found the shoes incredibly comfortable, lightweight, and supportive—that’s exactly the experience we aim to deliver every single day.

Creating footwear that feels easy to wear while still providing the support you need is at the heart of what we do, so your words truly mean a lot to us. It’s always rewarding to know we’re making a positive difference in your comfort.

We sincerely appreciate you taking the time to share your experience, and we’re always here if you ever need anything!

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

6 dagen geleden

Hello Claire,

Thank you so much for sharing this wonderful feedback! We’re truly delighted to hear that the lightweight feel of the shoes is helping reduce that end-of-day fatigue—especially after long hours on your feet.

That kind of difference really matters, and it’s exactly what we design for: comfort that supports you not just in the moment, but all the way through your day. Knowing your legs feel less drained by evening is incredibly rewarding for us to hear.

We genuinely appreciate you taking the time to share your experience, and we’re always here if you ever need anything further!

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

6 dagen geleden

Hello Cindy,

Thank you for taking the time to share your experience with us—we’re truly sorry for the frustration and disappointment you’ve had.

We completely understand how upsetting it must be to wait 30 days for delivery, especially when our estimated timelines were not met in your case. We also hear your concern regarding the repeated “in transit” updates and how this made the situation feel unhelpful and unresolved. We sincerely apologize for the lack of clarity and the inconvenience this has caused.

We’re especially sorry to hear that, now that you’ve received the shoes, you’re still not fully satisfied with the comfort and quality, including the squeaking issue you mentioned. Your feedback is important, and we take it seriously.

Please kindly check your email, as our customer support team has reached out to you to assist further and review your case in detail. We would like to work with you directly to find a fair resolution and ensure your concerns are properly addressed.

We truly appreciate your patience and the opportunity to make this right for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

6 dagen geleden

Hello Anthony,

Thank you for taking the time to share your experience with us—we are truly sorry for the frustration and disappointment this has caused you.

We completely understand how upsetting it must be to wait nearly a month for your order and then receive the wrong size, especially when you ordered a size 11 but received a size 10 that you cannot wear. We also sincerely apologize for the confusion and inconsistency regarding your return request being first accepted and then later denied. This is not the level of clarity or service we aim to provide, and we fully understand why this experience has left you feeling dissatisfied.

We want you to know that your concern has been taken seriously, and our customer support team has already reached out to you via email to assist you directly and work toward a resolution as quickly as possible. Please kindly check your inbox (and spam folder just in case) so we can move this forward for you without further delay.

We truly regret the inconvenience caused and appreciate the opportunity to make this right.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

7 dagen geleden

Hello Arlene,

Thank you for taking the time to share your detailed feedback—we truly appreciate your honesty.

We’re very sorry to hear about your overall experience, especially the long 6-week delivery time, the sizing issue, and that the insert did not meet your expectations. We completely understand how frustrating it must have been to receive a pair that felt too large and not comfortable enough, and even more so that the delay discouraged you from requesting a replacement. That’s not the experience we want for our customers.

At the same time, we do appreciate your kind words about our customer service team—we’re glad they were able to stay responsive, but we know that alone doesn’t make up for the inconvenience you went through.

We would truly like the chance to make this right for you. Please reach out to our customer support team at support@armadilo.co, and we will prioritize your case to review your order, assist with a proper replacement or solution, and ensure this is resolved as quickly and smoothly as possible.

Thank you again for your feedback—it helps us improve, and we genuinely hope we can turn this experience around for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

7 dagen geleden

Hello Freddy,

Thank you for taking the time to share your feedback with us—we’re truly sorry to hear about your experience.

We sincerely apologize for the frustration you’ve faced, especially regarding your return request and the lack of response you felt from our team. We understand how disappointing it must be when you’re expecting support and don’t receive a timely answer. We also appreciate your honest note about the comfort and support of the soles, and we’re sorry it didn’t feel right for you.

This is not the experience we want for our customers, and we take your concerns seriously.

Please reach out to our customer support team at support@armadilo.co, and we will prioritize your case to review your return request and assist you properly. We want to make sure this is resolved for you as quickly as possible.

Thank you again for your feedback—we’re here to help.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

7 dagen geleden

Hello Kerri,

Thank you so much for taking the time to share your experience with us!

We’re absolutely delighted to hear that you love the shoes and found them both comfortable and stylish—that’s exactly what we strive for every single day. It’s also wonderful to know that you found the ordering process smooth and easy.

We truly appreciate your patience with the delivery time. We’re continuously working to improve our shipping experience so we can get our products to you even faster in the future.

Your feedback means a great deal to us, and we’re so grateful you chose us. We always look forward to serving you again soon!

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

7 dagen geleden

Hello,

Thank you for taking the time to share your feedback with us—we truly appreciate it.

We’re so glad to hear that you find the shoes very comfortable, but we’re genuinely sorry for the long wait and the frustration you experienced with the tracking and communication. We understand how important it is to have accurate updates, and we completely acknowledge how disappointing that experience must have been.

This is not the level of service we aim to provide, and your feedback helps us identify where we need to improve.

Please reach out to our customer support team at support@armadilo.co, and we’ll make this a priority to review your order, address the tracking concerns, and resolve this for you as quickly as possible.

Thank you again for bringing this to our attention and for your patience—we’re here to help and make this right.

Sincerely yours,
The ARMADILOT EAM

Antwoord van Armadilo

7 dagen geleden

Hello Lori,

Thank you for taking the time to share your feedback with us—we’re truly sorry to hear about your experience.

We sincerely apologize that the shoes did not meet your expectations and felt different from what you saw online. We understand how disappointing that must have been, especially when your first impression was already negative upon receiving the product. We also hear your frustration regarding the return process and the shipping cost, and we completely understand why this has left you feeling disappointed.

Please kindly check your email, as our customer support team has already reached out to you to assist with your concern and help resolve this as quickly as possible. We want to make sure your case is properly reviewed and that you receive the support you need.

Thank you again for your feedback—we’re here and ready to help make this right for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

7 dagen geleden

Hello Vickie,

Thank you for taking the time to share your detailed feedback with us—we truly appreciate it.

We’re very sorry to hear that the shoes were too small and did not meet your expectations in terms of quality. We also sincerely apologize for the frustration you’ve experienced regarding the delivery timing, the return process, and the concerns you raised about product information and shipping details. We completely understand how upsetting this must feel, especially after already reaching out for support.

Please kindly check your email, as our customer support team has already responded to your request and is actively assisting you with your concern. We are prioritizing your case to ensure it is properly reviewed and resolved as quickly as possible.

Thank you again for bringing this to our attention—we truly appreciate your patience and we’re here to help get this resolved for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

7 dagen geleden

Hello Kathleen,

Thank you for taking the time to leave a review—we appreciate you letting us know.

We’re very sorry to hear that you have not yet received your order. We completely understand how frustrating it is to be unable to share feedback on the product itself because the delivery has not arrived as expected. This is not the experience we want for our customers, and we sincerely apologize for the delay.

Please send an email to our customer support team at support@armadilo.co, and we will look into your order immediately and provide you with an update on its status. Our team will prioritize your case and make sure this is followed up right away.

Thank you again for your patience—we’re here to help and ensure this gets resolved for you as quickly as possible.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

7 dagen geleden

Hello Valerie,

Thank you for taking the time to share your feedback with us—we truly appreciate it.

We are very sorry to hear that your order took 2 months to arrive and that the shoes did not fit properly. We also sincerely apologize for the frustration and stress caused by not receiving a response regarding your return label, especially after reaching out multiple times. We completely understand why you feel upset, and we want to assure you that this is not the experience we want for our customers.

Please kindly check your email, as our customer support team has already reached out to you to assist with your return request and to ensure this is resolved as quickly as possible. We are actively prioritizing your case so we can get this sorted for you without further delay.

Thank you again for your patience—we truly appreciate you, and we’re here to help make this right.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

7 dagen geleden

Hello Tim,

Thank you for taking the time to share your experience with us—we truly appreciate your detailed feedback.

We’re very sorry to hear about the delay in receiving your order, and even more so that the shoes did not feel comfortable during your walk. We completely understand how disappointing it must be, especially after expecting them to support you over longer distances, only to find that they felt too tight with socks and uncomfortable after use. We also hear your frustration about feeling like the purchase was not worth it, and we sincerely apologize for that.

This is not the experience we want for our customers, especially when it comes to comfort and all-day wear.

Please reach out to our customer support team at support@armadilo.co, and we will be happy to assist you right away. We would like to review your case and help you find the best possible resolution as quickly as we can.

Thank you again for your honest feedback—we’re here to help.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

7 dagen geleden

Hello,

Thank you for taking the time to share your experience with us and for providing the details of your orders—we truly appreciate it.

We are very sorry for the delay and frustration you’ve experienced in trying to obtain your return labels for orders #180664 and #180668. We completely understand how upsetting it must be, especially after already submitting photos, receiving automated replies, and following up by phone without getting the return label or RMA needed. We also sincerely apologize that the shoes are too tight and difficult to put on, which is why you are requesting a return within the 30-day window.

This is not the level of service we aim to provide, and we truly regret the inconvenience this has caused.

Please kindly check your email, as our customer support team has already reached out to you to assist with your return request and help ensure this is resolved as quickly as possible. We are prioritizing your case so we can get this sorted without further delay.

Thank you again for your patience—we’re here to help and make this right for you.

Sincerely yours,
The ARMADILO TEAM