Armadilo Reviews 2.437

Antwoord van Armadilo

3 dagen geleden

Hello Diana,

We’re very sorry to hear that you still haven’t received your order after almost two months, and we completely understand why you feel frustrated and concerned. Waiting this long without a delivery can feel very disappointing, and we sincerely apologize for the lack of resolution so far.

This is not the experience we want for you, and we take your concern very seriously.

Please check your email, as our customer support team has reached out to you directly to assist with your order. They are actively reviewing your case and will work with you to resolve this as quickly as possible, whether that involves locating your shipment or arranging a suitable solution. We truly appreciate your patience and the opportunity to make this right.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

4 dagen geleden

Hello Ernie,

We’re very sorry to hear about your experience, and we truly appreciate you bringing this to our attention.

We understand how frustrating it must be to receive the wrong pair of shoes and then feel unsupported during the return process. That’s not the level of service we aim to provide, and we sincerely apologize for the inconvenience this has caused you.

We want to help get this resolved for you as quickly as possible. Please check your email, as our customer support team has reached out to you directly with assistance and next steps to make this right. If you don’t see it, we recommend checking your spam or junk folder as well.

Thank you again for your feedback—we take this seriously and are committed to improving your experience and resolving this promptly.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

4 dagen geleden

Hello Arlene,

Thank you so much for your wonderful feedback—we truly appreciate you taking the time to share your experience!

We’re absolutely delighted to hear that your flip flops delivered the comfort and support you were hoping for. Knowing that you’ve been a long-time wearer of Crocs and found even greater satisfaction with our design means a great deal to us. That’s exactly what we strive for—providing elevated comfort, cushioning, and support that you can feel with every step.

It’s especially rewarding to hear that the padding and overall feel made such a positive difference for you. We put a lot of care into ensuring our footwear supports you throughout the day, and feedback like yours truly validates that effort.

We’re excited that you’re considering exploring more of the Armadilo line, and we look forward to continuing to exceed your expectations!

Thank you again for your support—it means everything to us.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

4 dagen geleden

Hello Pat,

We’re very sorry to hear about your experience, and we truly appreciate you taking the time to share this with us.

We completely understand how неприятing and concerning it must be to receive shoes with such a strong chemical smell, especially when airing them out hasn’t helped. We also hear your disappointment regarding the comfort not meeting your expectations—this is certainly not the experience we want you to have with our footwear.

Your concerns are absolutely valid, and we take feedback like this very seriously, as both product quality and comfort are extremely important to us.

Please reach out to our customer support team via email at support@armadilo.co so we can assist you right away and make this right. We want to review your case in detail and provide you with a proper resolution as quickly as possible.

Thank you again for bringing this to our attention—we’re here to help and committed to resolving this for you promptly.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

4 dagen geleden

Hello Kristen,

We’re very sorry to hear about your experience, and we truly appreciate you bringing this to our attention.

We understand how concerning it must have been to receive shoes with a strong chemical smell and that did not meet your expectations in quality. We’re also sorry to hear that after taking the time to return them, you have not yet received your refund—that’s understandably frustrating.

Please know that this is not the experience we want for our customers, and your concerns are completely valid. We want to make sure this is resolved for you as quickly as possible.

Kindly check your email, as our customer support team has reached out to you with assistance regarding your return and refund. If you don’t see our message, please check your spam or junk folder as well.

Thank you again for your patience and for sharing your feedback. We’re committed to resolving this for you right away.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

4 dagen geleden

Hello Jonnell,

Thank you for reaching out to us, and we’re truly sorry to hear about your experience.

We understand how uncomfortable and disappointing it must have been to feel pain and soreness after wearing the shoes, especially within such a short time. That is certainly not the level of comfort we aim to provide, and we sincerely apologize for this experience.

We would like to confirm that we have received your returned item, and your refund has been processed recently.

Please note that it may take approximately 1–4 business days for the refund to reflect on the card used for your purchase, depending on your bank’s processing time. You will also receive a separate email notification once the refund has been fully completed.

We truly appreciate your patience, and we’re very sorry again that the shoes did not meet your expectations.

If you have any further questions or need assistance, please don’t hesitate to reach out.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

4 dagen geleden

Hello,

We’re very sorry to hear about your experience, and we truly appreciate you bringing this to our attention.

We completely understand how frustrating it must have been to wait that long for your order, only to receive shoes with a strong odor and experience discomfort when trying them on. Your concerns about the smell and the itching you felt are absolutely valid, and this is not the experience we want for any of our customers.

Please reach out to our customer support team directly via email at support@armadilo.co so we can look into this for you right away and make things right. We want to assist you as quickly as possible—whether that means finding a suitable solution, replacement, or refund.

Thank you again for your feedback. We take this seriously and are here to help resolve this for you promptly.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

4 dagen geleden

Hello Gigi,

We’re very sorry to hear about your experience, and we truly appreciate you taking the time to share it with us.

We understand how frustrating it must have been to wait since February, receive the wrong size, go through the return process, and still not have your replacement in hand by now. We also hear your concern about the difficulty of submitting the required photos—this should never feel complicated or stressful, and we’re sorry for the inconvenience it caused you.

This is not the smooth experience we want for our customers, and we completely understand your disappointment in not yet having the chance to even try your shoes.

Please email our customer support team directly at support@armadilo.co so we can review your order, check the current shipping status, and resolve this for you right away. We want to make sure you receive the correct pair as soon as possible and that everything is handled properly moving forward.

Thank you again for your patience and for bringing this to our attention—we’re here to help and will do our best to make this right for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

5 dagen geleden

Hello Debra,

Thank you for sharing your experience with us, and we’re truly sorry to hear how disappointing and frustrating this situation has been for you.

We completely understand your concerns—not only about the shoes not meeting your expectations, but also the confusion and difficulty you experienced with the return process and potential charges. That’s certainly not the kind of experience we want any of our customers to have, and we sincerely apologize for the inconvenience caused.

Please know that your situation is important to us. Our customer support team has already reached out to you via email to take a closer look at your return request and to help clarify everything, including the concerns around the charges. We are committed to working with you to resolve this as quickly and fairly as possible.

We kindly ask that you check your inbox (and spam/junk folder, just in case) so we can assist you directly and make this right.

Thank you again for bringing this to our attention. We truly appreciate the opportunity to improve and hope to turn this experience around for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

5 dagen geleden

Hello Kari,

We’re truly sorry to hear about your experience, and we completely understand how frustrating this must be—especially receiving incomplete orders, incorrect sizing, and then having to wait for a return label.

We sincerely apologize that only one pair initially arrived, and that the sizing did not fit as expected. We also understand your concern regarding the other two pairs arriving later, still not fitting properly, and having an unpleasant smell. That is certainly not the quality or experience we want you to have.

On top of that, we’re very sorry for the delay in receiving your return label. We know how important it is to resolve this quickly, and we regret the inconvenience caused by the wait.

Our customer support team has already reached out to you via email to assist you further with your order, including the return process and making sure this is resolved as soon as possible. Please kindly check your inbox (and spam/junk folder just in case), and we’ll take care of this right away for you.

Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make this right.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

5 dagen geleden

Hello Joan,

We’re truly sorry to hear what happened with your order, and we completely understand how upsetting and frustrating this situation must be—especially since you never actually received your shoes after being notified that they were delivered.

Thank you for providing the details and your order reference. We sincerely apologize for the inconvenience and the worry this has caused, and we absolutely understand your concern about the package potentially being delivered to the wrong address or affected by the ongoing road closure in your area.

Please know that our customer support team has already reached out to you via email to assist you further and to begin investigating this delivery issue with the courier right away. We kindly ask that you check your inbox (and spam/junk folder just in case) so we can work directly with you to resolve this as quickly as possible.

We truly appreciate your patience, and we’re here to make sure this is properly looked into and taken care of for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

5 dagen geleden

Hello Kammie,

We’re truly sorry to hear about your experience, and we completely understand your frustration—especially with the delay in receiving your order and the discomfort you’re feeling while wearing the shoes.

We sincerely apologize that your order has taken this long and that the fit, particularly the toe box, is not providing the comfort you expected. That is not the experience we want for you, and we understand how disappointing this must be.

Please know that our customer support team has already reached out to you via email to assist with your order status and to help resolve both the delivery delay and any return or refund concerns you may have. We kindly ask that you check your inbox (and spam/junk folder just in case) so we can assist you right away.

Thank you for your patience, and we truly appreciate the opportunity to make this right for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

5 dagen geleden

Hello Carol,

We’re truly sorry to hear about your experience, and we completely understand how frustrating this must feel—especially after waiting so long for your shoes and then seeing an unexpected additional charge on your account.

Please know that your concern is very important to us, and we want to get this resolved for you as quickly as possible. Our customer support team has already reached out to you via email to look into both the delivery delay and the $39 charge, and to provide a clear explanation and immediate assistance.

We kindly ask that you check your inbox (and spam/junk folder, just in case) for our message so we can work with you directly and sort this out right away.

Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience. We’re here to make this right for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

5 dagen geleden

Hello Esther,

Thank you so much for sharing your experience with us!

We’re truly pleased to hear that our team was able to respond quickly and assist you with your exchange. We understand how important a smooth and timely process is, especially when it comes to getting the right fit, and we’re glad to know your exchange is already underway.

Your feedback means a great deal to us, and we always strive to make every step—from support to resolution—as seamless and efficient as possible.

If there’s anything further we can do while your exchange is in progress, please don’t hesitate to reach out. We’re here for you every step of the way!

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

5 dagen geleden

Hello Angela,

We’re truly sorry to hear about your experience, especially since this was your first purchase with us. We completely understand how frustrating and disappointing it must be to wait almost a month for your order, only to receive items with the wrong sizes and colors.

We also sincerely apologize, especially knowing that you are dealing with painful plantar fasciitis and were relying on these shoes for comfort and support. That makes this situation even more frustrating, and we truly regret the inconvenience caused.

Please know this is not the experience we want for you. We kindly ask you to send us an email at support@armadilo.co, and our customer support team will assist you right away with resolving the incorrect items and arranging the proper solution for your order.

We truly appreciate you bringing this to our attention, and we’re here to make this right for you as quickly as possible.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

5 dagen geleden

Hello Valerie,

Thank you so much for taking the time to share your experience with us!

We’re absolutely delighted to hear that your order arrived quickly and that everything was presented neatly upon opening. We always aim to ensure not only fast delivery but also a thoughtful and high-quality unboxing experience, so it truly means a lot to know this stood out to you.

Your feedback reassures us that we’re on the right track, and we’ll continue working hard to deliver the same level of care and efficiency with every order.

We sincerely appreciate your support and look forward to serving you again soon!

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

5 dagen geleden

Hello Adelyn,

Thank you so much for this wonderful feedback!

We’re thrilled to hear that you’re experiencing such great stability and comfort, especially when you’re on the move. Knowing that your steps feel steady and natural—rather than awkward—is exactly what we aim for when designing our footwear.

It’s especially rewarding to hear that your shoes are making everyday errands easier and more enjoyable. That kind of real-life impact is what matters most to us.

We truly appreciate you taking the time to share your experience, and we look forward to continuing to support you with every step!

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

6 dagen geleden

Hello Janet,

Thank you for taking the time to share your detailed feedback—we’re truly sorry to hear that the shoes did not meet your expectations.

We understand how important it is for footwear to fit properly, especially when it comes to having a truly comfortable shape, a genuinely wide toe box, and avoiding any rubbing or pressure points. It’s disappointing to hear that the fit felt too generic and that you experienced discomfort along the sides of your feet. That’s certainly not the experience we want for you.

We would really like the opportunity to make this right for you as quickly as possible. Please reach out to our customer support team at support@armadilo.co at your convenience so we can assist you directly—whether that’s finding a better-fitting option, arranging an exchange, or processing a return.

Your comfort is very important to us, and we’re here to help resolve this right away. We appreciate you bringing this to our attention and hope to turn your experience around.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

6 dagen geleden

Hello Jo Ann,

Thank you for sharing your experience with us—we’re truly sorry for the frustration you’ve been dealing with.

We understand how disappointing it is to receive shoes that are too small, and even more so when the return or exchange process becomes difficult—especially with the photo upload issue and not receiving a response when you’ve already reached out for help. We also completely understand your concern about not wanting to miss the trial period.

This is not the experience we want for you, and we sincerely apologize for the inconvenience.

Please email our customer support team at support@armadilo.co as soon as possible so we can assist you directly and resolve this right away. We’ll help guide you through the photo requirement, review your request, and make sure your return or exchange is handled properly without you missing your eligibility.

We truly appreciate your patience and the chance to make this right for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

6 dagen geleden

Hello Sue,

We’re very sorry to hear that you haven’t received your shoes yet—we completely understand how frustrating and concerning that must be.

Please know that your order is important to us, and delays like this are not the experience we want for you. Our customer support team has already reached out to you via email to help look into this and provide a solution as quickly as possible.

We kindly ask that you check your inbox (and spam/junk folder just in case) for our message, as it contains the next steps to assist you and resolve this right away.

If you’re unable to locate the email or still need help, please don’t hesitate to reply so we can prioritize your case.

Thank you for your patience—we’re here to make this right for you.

Sincerely yours,
The ARMADILO TEAM