Armadilo Reviews 2.437

Antwoord van Armadilo

2 dagen geleden

Hello Janine,

Thank you for taking the time to share your feedback, and we are truly sorry for the frustration and disappointment you experienced.

We understand your concerns regarding product quality, communication, and the refund process, and we sincerely apologize that your experience did not meet your expectations. We also regret the difficulty you had reaching support, as we know how important timely assistance is when issues arise.

We would like to let you know that our Customer Support Team has already reached out to you via email to assist further and help resolve your concerns as quickly as possible. Please kindly check your inbox (and spam/junk folder just in case) so we can make sure this is properly addressed for you.

Thank you again for your feedback—we truly appreciate it and we are here and ready to help resolve this matter.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

2 dagen geleden

Hello Laura,

Thank you for taking the time to share your feedback—we truly appreciate your honesty and are glad to hear the shoes have helped reduce your foot pain and improved your comfort throughout the day. That means a lot to us.

At the same time, we’re very sorry to hear about the frustration you experienced with the ordering process, delivery, and membership concerns. We understand how important a clear and hassle-free experience is, and we regret that we did not meet that expectation for you.

We would like to look into this further and help resolve your concerns right away. Please reach out to our Customer Support at support@armadilo.co so we can review your account and assist you directly, especially regarding the membership and billing questions.

Thank you again for your feedback—we appreciate you giving our product a try and we’re here to help.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

2 dagen geleden

Hello Becky,

Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience.

We understand how frustrating it must be to receive shoes that do not fit comfortably and then have difficulty completing your return. We sincerely apologize for the inconvenience and for the frustration this has caused, especially since you are now left with a product you cannot use.

We would like to let you know that our Customer Support Team has already reached out to you via email to assist further and help resolve this matter as quickly as possible. Please kindly check your inbox (and spam/junk folder just in case) so we can ensure this is properly taken care of for you.

Thank you again for your feedback—we truly appreciate it and we are here to help make this right.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

2 dagen geleden

Hello Judith,

Thank you so much for your wonderful feedback—we truly appreciate you sharing your experience!

Comfort and stability are at the heart of what we strive to deliver, so hearing that you’re not only finding the shoes very comfortable but also noticing improved balance is incredibly rewarding for us. That added sense of support and confidence can make such a meaningful difference throughout the day.

We’re grateful for your trust in us, and your feedback inspires us to keep delivering products that support you every step of the way.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

2 dagen geleden

Hello Mary,

Thank you for taking the time to share your experience with us, and we’re truly sorry to hear how disappointing this has been for you.

We understand how frustrating it must be to wait several weeks for your order, only for the fit and material not to meet your expectations—and even more so to still be waiting on your refund after returning the item. That’s certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience caused.

We would really like to look into your return and refund status and help get this resolved for you as soon as possible. Please kindly send an email to our Customer Support at support@armadilo.co with your order details so we can review your case and assist you directly.

Thank you again for your feedback—we truly appreciate it and are here to make this right for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

2 dagen geleden

Hello Abeer,

Thank you for taking the time to share your feedback, and we are truly sorry for the frustration and disappointment you’ve experienced.

We understand how upsetting it is to receive the wrong size, face delays in getting it corrected, and feel like communication has been difficult throughout the process. We also sincerely apologize for your concerns regarding the VIP membership charge—this is not the experience we want any customer to have.

We would like to look into this immediately and help get everything properly resolved for you. Please kindly send an email to our Customer Support at support@armadilo.co with your order details so we can review your case in full, assist with the sizing issue, and address the membership concern right away.

Thank you again for your honest feedback—we truly appreciate it, and we are here to help make this right for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

2 dagen geleden

Hello Ruby,

Thank you so much for your thoughtful feedback—we truly appreciate you sharing this!

We love hearing this because it’s exactly what we aim for: shoes that provide the comfort and support you need, without looking overly “medical.” Feeling good is important, but feeling confident in how you look matters just as much.

We’re so glad you’re enjoying the clean, simple style while still getting the performance of a true work shoe. Thank you again for your support—it means a lot to us and keeps us inspired to continue creating footwear that blends comfort with everyday style.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

3 dagen geleden

Hello Carolyn,

We’re truly glad to hear your black clogs are comfortable and helping you get through long workdays on your feet—that means a lot to us, especially knowing how demanding your schedule is. At the same time, we are very sorry to hear that the rest of your order did not arrive as expected.

We completely understand how frustrating it must feel to have multiple pairs marked as delivered but never actually received, especially after spending your hard-earned money and time waiting. This is not the experience we want for you, and we sincerely apologize for the inconvenience and stress this has caused.

Please check your email, as our customer support team has already reached out to you to assist with this issue. They will carefully review your order and work with you to find the best possible resolution as quickly as possible. We truly appreciate your patience and the opportunity to make this right for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

3 dagen geleden

Hello Diane,

We’re very sorry to hear about your experience, especially with the long delivery time and receiving the wrong size for your second pair. We completely understand how frustrating that must have been, and we also appreciate you sharing that the first pair fit well, even though they didn’t provide the support you needed for long hours on concrete.

We also want to sincerely thank you for your kindness in choosing to bless someone else with the second pair—that’s truly appreciated and says a lot.

That said, this is not the experience we want for you. If you still have any concerns or would like help finding a better option for your needs, please don’t hesitate to reach out to our support team at support@armadilo.co. We’re always here to help and would be glad to assist you further.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

3 dagen geleden

Hello Teresa,

We’re very sorry to hear about your experience, especially with the delay in delivery and the difficulty you faced when trying to cancel your order. We completely understand how frustrating it must have been to receive the package after already requesting a cancellation, and then feel limited by the return options that don’t reflect your situation.

This is not the experience we want for you, and we sincerely apologize for the inconvenience caused throughout this process—from the delayed response to the return concerns you’re now dealing with.

Please check your email, as our customer support team has reached out to you directly to assist with your case. They will work with you to review your situation and help find the best possible resolution right away. We truly appreciate your patience and the opportunity to make this right for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

3 dagen geleden

Hello Tosha,

We’re truly sorry to hear that you still haven’t received your order placed on March 4th. We completely understand how frustrating and unacceptable this must feel, especially after waiting this long with no delivery.

This is definitely not the experience we want for you, and we take situations like this very seriously. Your order should have reached you by now, and we sincerely apologize for the delay and inconvenience it has caused.

Please reach out to our customer support team via email at support@armadilo.co as soon as possible so we can look into your order right away. We’ll work quickly to locate your shipment and provide a resolution—whether that means updating you on the delivery or arranging a replacement or refund if needed. We’re here to make this right for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

3 dagen geleden

Hello Kathi,

Thank you for sharing your concern. We’re very sorry to hear that you haven’t received the two pairs you ordered on March 11. We completely understand how frustrating and disappointing this must be, especially after waiting this long with no delivery.

This is not the experience we want for you, and we sincerely apologize for the delay and inconvenience caused by the shipping process. Your order is important to us, and we want to make sure this is resolved as quickly as possible.

Please reach out to our customer support team via email at support@armadilo.co so we can look into your order right away. We’ll investigate what happened with the shipment and work with you on the best solution—whether that’s locating the package, sending a replacement, or issuing a refund. We’re here to make this right for you and appreciate your patience while we sort this out.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

3 dagen geleden

Hello Tammy,

We’re very sorry to hear that you still haven’t received your shoes after a month and that you’re unable to track your order. We completely understand how frustrating and concerning this must feel, especially when you don’t have any updates on where your package is or when it will arrive.

This is not the experience we want for you, and we sincerely apologize for the delay and the lack of tracking information. We understand why you’re feeling ready to cancel your order given the situation.

Please reach out to our customer support team via email at support@armadilo.co so we can assist you directly. We will urgently look into your order status, locate your shipment, and help you with the best solution—whether that is an update, replacement, or cancellation and refund if needed. We truly want to resolve this for you right away.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

3 dagen geleden

Hello Bill,

We’re really sorry to hear that the sneakers did not meet your expectations, especially regarding the wide toe box. We understand how important proper width and comfort are, and it’s disappointing to know that the fit did not work out the way it was advertised for you.

We always aim to provide accurate sizing and comfort details, so your feedback is very important and will be shared with our team for review.

Please reach out to our customer support team at your earliest convenience at support@armadilo.co so we can look into this further and help resolve the issue right away—whether that means checking sizing with you or assisting with an exchange or return. We truly want to make this right for you and ensure you end up with a pair that fits comfortably.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

3 dagen geleden

Hello Sunday,

We’re truly sorry to hear about your experience, and we completely understand how upsetting and frustrating this situation must have been for you. Receiving items that do not match what you ordered, along with concerns about quality, sizing, and missing items, is absolutely not the experience we want any of our customers to have.

We also sincerely apologize for the delay in communication and for any repeated responses that made you feel unheard. That is never our intention, and we take your feedback very seriously.

Please check your email, as our customer support team has reached out to you directly to further assist with your concerns. They are actively reviewing your case and will work with you to provide a proper resolution as quickly as possible. We truly appreciate your patience and the opportunity to make this right.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

3 dagen geleden

Hello Margaret,

Thank you for sharing your concern. We’re very sorry to hear about your experience, especially with the delay in delivery, the strong odor, and the sizing issue. We completely understand how concerning and frustrating it must have been to receive a product that didn’t fit and had a lingering smell, and then not receive follow-up instructions after you already completed the return steps.

That is definitely not the experience we want for you, and we sincerely apologize for the lack of timely communication after you submitted the required photos.

Please check your email, as our customer support team has reached out to you to continue assisting with your return. They will guide you through the next steps and work to resolve this as quickly as possible. We truly appreciate your patience and the opportunity to make this right for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

3 dagen geleden

Hello Tracy,

Thank you for sharing your concern. We’re truly sorry to hear about your experience, and we completely understand how upsetting it must feel to receive items that were not what you expected and to see charges on your account that you did not intend.

This is absolutely not the experience we want for our customers, and we sincerely apologize for the confusion and frustration this has caused. Your concerns regarding incorrect items and unexpected charges are very important to us, and we take them seriously.

Please check your email, as our customer support team has reached out to you directly to review your order and billing concerns in detail. They are working to resolve this for you as quickly as possible and will guide you through the next steps to make things right. We truly appreciate your patience and the opportunity to assist you further.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

3 dagen geleden

Hello Debbie,

We’re truly sorry to hear about your experience, Debbie, and we completely understand how frustrating and upsetting this situation must be—especially after multiple follow-ups, not receiving the support you expected, and being told your order could not be located despite providing the order number.

This is absolutely not the experience we want for you, and we sincerely apologize for the confusion, delays, and the added frustration of paying for a return without a clear resolution. Your concerns about your refund and order handling are very important to us, and we take this seriously.

Please check your email, as our customer support team has reached out to you directly regarding order #160297. They are actively reviewing your case and will work with you to resolve this as quickly as possible, including addressing your refund. We truly appreciate your patience and the opportunity to make this right for you.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

3 dagen geleden

Hello SC,

We’re truly sorry to hear about your experience with your Aerion sneakers, especially that the items you received did not match what was shown on our website and that even the replacement pair still did not meet your expectations. We completely understand your frustration—receiving products that feel completely different from what you ordered, twice, is unacceptable and not the experience we want for you.

We sincerely apologize for the inconvenience, disappointment, and lack of confidence this has caused. Your concern about the product not matching our advertised design is very serious, and we want to make sure this is properly reviewed and resolved for you.

Please reach out to our customer support team via email at support@armadilo.co so we can assist you directly. We will urgently investigate your order history, review what was sent, and work with you on a full resolution—including a refund if that is what you prefer. We truly want to make this right for you and address this as quickly as possible.

Sincerely yours,
The ARMADILO TEAM

Antwoord van Armadilo

3 dagen geleden

Hello Scotti,

We’re really sorry to hear about your experience, especially after such a long wait for your order. We completely understand how frustrating it must feel to finally receive your sneakers and then find that the fit isn’t right, even though you ordered your usual size. That’s definitely not the experience we want for you.

We truly appreciate you pointing this out, as both shipping delays and sizing accuracy are very important to us, and your feedback helps us improve.

Please reach out to our customer support team via email at support@armadilo.co so we can assist you right away. We’d be more than happy to look into sizing options with you and help arrange an exchange or return so you can get a pair that feels comfortable and fits the way it should.

Sincerely yours,
The ARMADILO TEAM