Arrow Conveyancing Reviews 

I would like to provide a more positive review, but unfortunately, I can only give this company 2 stars. While the process was eventually completed, my experience involved a lot of unprofessionalism and hassle. I feel compelled to share my experience to prevent others from going through what I endured.

From my observations, and as mentioned in other reviews, this company tends to blame external factors for their delays. They have consistently been late on everything and demonstrated a lack of attention to detail. I found myself having to chase them daily, contact my bank, and reach out to the broker. At one point, I almost lost my mortgage because my solicitor didn’t review the documents sent to her several months prior.

Furthermore, the pricing quote changed from what was originally communicated, and they attempted to charge me extra fees. I had to meticulously review everything to determine what had been addressed and what had not.

My partner encouraged me to file a complaint, and honestly, I believe this company should be shut down due to their practices. However, I’m too drained from the experience, especially after the stress caused by my solicitor, Allison, who went on vacation right before my exchange.

Please, I urge you to reconsider signing up with this company for anything. My experience has been nothing short of appalling!

> I cannot recommend Alex Smith highly enough.
He helped me enormously throughout the process of buying my home. Before working with Alex, I was dealing with a solicitor from another company who kept my case going for almost a year, leaving me confused and causing me to lose a significant amount of money.

Once my case was transferred to Alex, everything changed. He took over and completed the entire transaction in just two months. His professionalism, efficiency, and clear communication made a very stressful situation so much easier for me.

I truly have no words to thank him for all the help and support he provided. I would recommend Alex Smith with the greatest confidence to anyone looking for a reliable and dedicated .

Experience date 2025 general overview
1) processing time terrible 6 months(like file was just sat on a desk gets 20 mins maximum a day work on file)
2) general communications bad often had to send 3 emails to 2 different departments to get a reply
3) explaining whole legal process worse than awful half the sent communications sent were in legelese which no one without a 5 year property law degree can half understand.
4) general attitude of company seems if they have capacity for 100 cases they taken on 1000.
5) profesional competence bad i personally delivered all paperwork to their office plus a usb .the conveyancers i still had to send them everything digitally via an antequated email system which fails 1 out of 5 times !!!
General consensus i dealt with many legal people in my time these were by far among the most worst only took them because yopa said you need to use this company.now 1 failed sale later and 7 months (6 months with arrow 1 in paperwork limbo)of total time including yopas dithering around sending paperwork .
6) the conveyancer ama was borderline useless at the best of times .

But as a general point of course save yourselves the drama (rubbish laymans terms explanations) and time of having file sat gathering dust on someones desk .and just hire a independent legal profesional .

I personally would never use them again unless i was payed too !!!

Absolutely terrible experience

What the hell were we paying these people for? It was a constant battle and felt like we were doing their job for them at times. There would be weeks of complete radio silence, we were constantly undermined and told everything was running smoothly, only to be told they needed more information from us, that we could have gathered much smoother had it been asked for closer to the beginning of the process.

Their communication is all over the place, I was told on the phone the lady dealing with our case was on holiday and we were not pre-warned, and had no confidence at any point anyone was actually interested in helping us

And to top it all off they charged us nearly £500 more than we were originally quoted! When i queried this they put it to inflation, which seems like a lazy excuse as it appears others had the same experience.

We originally chose arrow due to their far cheaper quote, but after our experience and the increased fees anyway I would reccommend you AVOID this terrible company and take your money elsewhere

Recently completed using Arrow Conveyancing, was appointed a legal representative Alex who was always available to answer queries and kept us informed and updated.
Price quoted was price paid with building society cash back deducted from final bill.
Few hiccups along the way as I am informed is usual in house buying but always reassured by Alex, who was very patient with us.

Would give zero if I could

Shocking company they quoted me a set price in the beginning and I paid nearly £400 more.

Plus they took my £250 cash back incentive from the lender on top of that without asking and just took it to pay towards the extra charges they popped on the bill at the end (hidden in t&C's but not explained to me over the phone or via email)

Impossible to get in touch with, endless voicemails, emails and waiting on hold to never speak with anyone.

If you're going to go with these people, searches are not included and they cost an extra 400 pound on top of the quote you get.

They do add other charges too on top of this.

Pathetic honestly I'm so mad I didn't check the reviews before Instructing.

No one has refused for you to call me,I won't hold my breath though lol

You stopped emailing me after I explained I was going to the ombudsman, you can't quote £1450 and then charge nearly £1900, bsolute joke at the end without confirming what the charges are for and basically stealing my welcome bonus from Santander.

Rude

Ring me

Faiza Ikbal was appointed from Arrow Conveyancing to be my Solicitor for the Purchase of my First Property. She made the process seamless, kept me updated on the latest information and gave clear instruction when requesting anything. She was always friendly over the phone and willing to offer any assistance. Really appreciate the work she did and it’s a testament to the firm.

Really great support all the way through the process. Thank you Caitlain

Fantastic company, great service and very friendly and helpful agents. Will definitely use Arrow Conveyancing in the future.

Kayleigh made the whole process really easy to sell my house. Communication was brilliant and would definitely use her service again in the future.

Leonie,
Thank you for helping me through the processes and making sure all information corresponds to the request.

Once again, I really appreciate your dedication in making sure the purchase processes went smoothly.

I very happy with the service I got. I will definitely use their services again.

As a first time buyer I didn’t know so many things but Kayleigh was helped me to understand everything and make things easy for me. I’m very much thankful that she handled my case and sorted everything quickly. I will recommend people to go with arrow because their service is very good. 😊

Arrow conveyancing gave me such a pleasant experience. They were very efficient. They responded to me in great timings. Most importantly they done an excellent job. I would highly recommend them! Caitlain was great!!

Arrow Conveyancing was appointed to us during our remortgage. Our personal advisor was Caitlin Whittingham She dealt with everything promptly & her communication was 1st class. Nothing was too much trouble. Will use again…

Caitlin and the team were transparent and supportive throughout the process giving guideance. I felt there was no nasty shocks or issues

We couldn’t recommend Alex and Arrow highly enough. From start to finish, Alex was incredibly helpful, friendly and professional, making what can often be a stressful process feel genuinely smooth and straightforward. He kept us fully informed every step of the way, explaining everything clearly and always responding promptly to any questions we had.

Alex made the entire process of buying our house feel easy and stress-free, and we always felt confident knowing he was handling our case. His support and communication were second to none. Thank you, Alex, for all your hard work and for helping us secure our first home!

Arrow Conveyancing have been very helpful in facilitating our transaction. Special thanks to Alex for ensuring that the transaction was closed in a timely and efficient manner. Many thanks.

Delighted to be referred and working alongside Fahmida at Arrow Conveyancing- timely replies, super professional, accurate guidance and supportive with document completion. Would happy work with them again on a property transaction. Great to see value for money too

I do not usually write reviews, but I felt this was deserved. I nearly changed conveyancers after I had signed up with Arrow and then read reviews. I have to say. I dealt with Adam and sometimes Alex. They were both responsive and helpful in their resopenses. The whole process run smoothly from their side of things. I would absolutely recommend.