Articture Reviews 

WOW this company is absolutely amazing!! We ordered the 3D bow ties and they are fabulous. The customer service is also impeccable. Highly recommend!

First order with Articture. The duvet/sheet set I ordered was not the right color for me… Articture was quick to accept the return and refund my purchase price (minus a nominal fee, i think 2 points)
I’ll admit to being nervous about the return/refund bc it was not a simple form, click, print return label…. I actually had to call and email bc I was concerned about the return window. Turns out I had nothing to be worried about. I received a call back from a professional and courteous gentleman who handled my return and refund without issue. Definitely going to do more shopping bc the customer service was so great.

In this time of bogus companies selling garbage and not responding to complaints…. Articture was exactly what i needed: legit and ethical.

Thank you!

Ordered the Puff couch and it turned out beautiful. Highly recommend this company.
Linda G

Excellent customer service. Great product range and willing to customise to suit individual needs. Top quality all round!

Order 2 landing lights. One is not working, so I called the company today. Spoke with a lovely gentleman, and without question. He is sending me a new light. I’ve order another item from them… actually 2 more orders. Great company & excellent customer service. Love their products.

Outstanding product and professional customer service. Product looks even better in person.

Ordered two side tables and asked if they were in stock and if they would have European plugs. They confirmed they do and that is in stock. Delivery took endless. When it finally arrived, they only delivered one table, not two as I ordered and paid for and the plugs are American so I can't even use the wireless charging or lamps. The one table I did get is wobbly and seems to be made out of chipboard rather than walnut. Customer service hasn't responded to my emails and no one answered the phone when called... Seems to be a scam and other reviews are fake.

I bought a light fixture. It came with no instructions or a mounting plate. My electrician thought the narrow wire would not be enough to light the fixture without a transformer which didn’t come with it either. Also thought the wiring posed a fire hazard. Emailed to return it and I was told there would be a 5% restocking fee. I replied fine please send me the return address. It was never sent. Tried calling and the phone number doesn’t work. Total scam.

Update: I did dispute this through American Express and only specified the light fixture charge. AE reversed the while amount. After I filed the dispute I got an email with the return address. I shipped the fixture back through Fed Ex and called American Express and told them to reverse the charge for the whole amount including the cost of the tables.

I mistakenly ordered the wrong product and customer service was excellent. They reviewed the order information and quickly resolved the issue by ordering the correct product and emailing the details. Great support!

They delivered the wrong material. I contacted them and they said they would escalate this and I’ve never heard back from them two months later. Spent over 2k. Terrible customer service. Stay away.

I ordered the colored spoons. They are beautiful and I have since ordered a second set.
The customer service was great. They responded within 48 hours and solved the problem.

Zero customer service.
Impossible to reach.
Their site claims a UPS label was created on January 17 and package will be delivered January 22.
It’s January 30 and nothing!!
I’ve left multiple messages!!
About a week ago I got a return call from “Q” who said my package would ship by end of last week.
UPS hasn’t picked up the package!
It’s incredible!!!! How do they get away with this?!?!

The chandelier arrived yesterday, February 12. No instructions were included and each “branch” needs to attach somehow to some other part. And there are fuses! What? I immediately emailed them for instructions, but haven’t heard back.
To be fair, I heard from “Q” once and “AJ” once, both were very nice. I also got an email that said it was tied up in customs (after I was told it was coming from Texas). They did offer a 5% rebate.
I doubt I’ll order from them again, too much confusion. Figuring out how to assemble the $700 piece would be nice. Maybe the end result will be worth it. If so, I’ll give another star.

I am a contractor who uses multiple companies and various products. This was my first time using their products. I was blown a way by the ease of installation, quality of products, and customer service. This was truly one of the best experiences in my 20+ years of doing business. I will DEFINITELY be working with this company for years to come!!!

More than a satisfied customer!
I have made numerous purchases with Articture and every item exceeded my expectations. The artwork brings compliments from all who visit my home. In addition, I greatly appreciate the efficient customer service.
I highly recommend Articture!

Received my goods in a reasonable time and great conditions, customer service 5*****

I was so excited to receive the Ivy Gold Forest White and Gold Duvet cover! But when I opened the nicely packaged box I found a King size but I was sure I ordered a Queen could I have pressed the wrong button?
Oh no good luck I thought and this was expensive! I called Customer Service and got the nicest young man who listened to my story and said Yes we will send you a Queen right out and refund the balance. And surprise you can keep the King I could not believe it.
I love the Duvet Cover it is so soft and the embroidery is just as beautiful as the picture!

Absolutely outstanding customer service! A representative actually returned a call I made to the main number without me even leaving a voicemail. And then proceeded to fully refund me for a Christmas gift that wasn’t the right fit for the recipient. No questions asked with great kindness. Will 100% shop with them again.

Excellent customer service I was unsure what to gift my partner and some family members. The agent helped me quite a bit and everyone loved their gifts. The quality has been great so far and will continue ordering from them in the mere future!