Recently received two more pieces of art from ArtisBetter, I now have 4 in total. Love the artwork, the timeline to receive each piece has been reasonable, and the artist has been very accommodating e... Toon meer
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Lees wat reviewers zeggen
I couldn’t be happier with my purchase. Everything went smoothly and without issue from start to finish. Communication was excellent, the packaging was secure, and the shipping was quick and hassle-fr... Toon meer
The end product is just as I expected. It took almost 3 months for it to arrive During that time, I feared that my purchase may possibly not arrive yet my money was gone This ended up not to be t... Toon meer
Bedrijf heeft geantwoord
These paintings are a direct rip off from the brilliant British artist Sam Toft, therefore taking revenue away from her. There are subtle changes in the inferior artwork which presumably gets around c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our original paintings are 100% hand-painted by professional and remarkable painters using Professional oil/acrylic paints and High-quality linen canvas. We are focused on staying on creativity and The latest Interior design trends, So that we can offer creative solutions and customization to complement your design intent and budget needs.
Contactgegevens
5 Chung Ching Street,Sai Ying Pun & Sheung Wan, Hong Kong, 999077, HongKong, Hong Kong
- +12132845274
- info@artisbetter.com
- artisbetter.com
4,0
Goed
59 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Disappointed in experience with Artisbetter
They post that refunds are available within 30 days. They try and guilt you into accepting less by stating they are a small co. I reached out for a return immediately after receipt. Tried to get me to accept $50 to $100 when I paid over $300. I told them to forget it. Will not buy from them again. Very disappointing. If you don't want to offer refunds, please be honest.about it.
18 augustus 2026
Review zonder uitnodiging
Would absolutely recommend, beautiful art, no dramas
Right from the start, ordering through to receipt of my beautiful piece of art, was seamless. My communication with the artist was prompt and courteous, and the art work is stunning. Delivery was quick, my art work was really well packed, and arrived in perfect condition. I would absolutely recommend
18 augustus 2026
Review zonder uitnodiging
Beautiful picture!! Love it!
Love the picture. They were so easy to work with and kept me informed. The delivery was great and the picture protected extremely well. Loved it so much that I am looking at more to buy. Love love the picture. It is an accent piece in my hallway and everyone compliments it!! Can't be more happy with my purchase!
12 augustus 2026
Review zonder uitnodiging
We love our painting
We love our painting! It is exactly what we wanted and really completes the room. Their communication was excellent, we received quick replies to our questions. We were so pleased we placed another order.
27 juli 2026
Review zonder uitnodiging
GORGEOUS WORK!!!!
When I received the painting, the colors were not the same as was posted on social media. The artist redid the painting and it was FABULOUS!!!!! I absolutely love the painting and can not wait to have it hung in my home! I continuously watch your postings and will definitely purchase another painting as I see fit. Thank you!!!
3 juli 2026
Review zonder uitnodiging
These paintings are a direct rip off…
These paintings are a direct rip off from the brilliant British artist Sam Toft, therefore taking revenue away from her. There are subtle changes in the inferior artwork which presumably gets around copyright but it demeans Sam’s huge talent. DO NOT BUY THESE PAINTINGS, it is unfair and immoral ..I have not purchased any of these paintings because they are virtually copies as said above…I would not support this company/artists as they have stolen somebody else’s talent
23 juli 2026
Review zonder uitnodiging
Antwoord van Artisbetter
Thank you for sharing your concern.
We have been unable to identify any purchase, order, customer service interaction, or other specific experience associated with the information provided by this reviewer.
We understand that your concern relates to artwork displayed on our website rather than a purchasing experience. ArtIsBetter takes artists’ rights and intellectual property seriously, and we are willing to investigate any specific concern if you can provide the exact artwork link, comparison images, and supporting details.
If credible evidence identifies an issue with any listing, we will review it promptly and take appropriate action.
Avoid by all means
Please do not npurchase anything from this company. They are stealing art designs from other artists, such as Sam Toft. Whilst this is legal, as long as the work sold by them is not signed as Sam Toft, this is not an ethical approach, and causes a lot of damage to original artists.
20 juli 2026
Review zonder uitnodiging
Antwoord van Artisbetter
Thank you for sharing your concern.
We have been unable to identify any purchase, order, or customer service interaction associated with this reviewer profile.
ArtIsBetter takes artists’ rights and intellectual property seriously. If your concern relates to a specific artwork displayed on our website, we would appreciate it if you could provide the exact product link, the artwork you believe it should be compared with, and any supporting comparison images or documentation.
We do not believe that broad allegations alone provide future customers with a complete picture of our business. We remain willing to investigate any specific and verifiable concern carefully, and if credible evidence identifies an issue with any listing, we will take appropriate action promptly.
Stealing from real artists
It's a shame that you're stealing the work of real artists and passing it off as your own. And it's even more shocking that you're using their work in the huge banner on the homepage. You owe the original artist, Sam Toft, an apology.
18 juli 2026
Review zonder uitnodiging
Antwoord van Artisbetter
Thank you for raising your concern.
We understand that your comment specifically refers to artwork displayed in the banner on our homepage. We have been unable to identify any purchase, order, inquiry, or customer service interaction associated with this reviewer profile.
ArtIsBetter takes artists’ rights and intellectual property seriously. If you believe a specific image on our website improperly reproduces another artist’s work, please provide the exact webpage or product link, the original artwork you are referring to, and side-by-side comparison images so that we can review the matter properly.
We do not knowingly present unauthorized copies of another artist’s work as our own. Any specific and credible concern will be investigated carefully, and appropriate action will be taken if an issue is identified.
They steal from real artists
This company steals ideas from the real artists. Please do not purchase from them. They are crude and horrible, badly copied versions of the real pictures.
Sam Tofts designs have been stolen and poorly replicated. She is a respected artist with a large number of supporters. Your attempt to copy is horrifying.
16 juli 2026
Review zonder uitnodiging
Antwoord van Artisbetter
Thank you for sharing your concern.
We have been unable to identify any purchase, order, inquiry, or customer service interaction associated with the information provided by this reviewer.
ArtIsBetter takes artists’ rights and intellectual property seriously. If you believe that any artwork currently displayed on our website raises an intellectual property concern, please identify the exact ArtIsBetter product or webpage, provide the artwork you are referring to for comparison, and include clear side-by-side images or other supporting information.
We are willing to review any specific and verifiable concern carefully. If credible evidence identifies an issue with any current listing, we will investigate it and take appropriate action.
Promotes Visual Plagiarism
This company sells artwork copied from the work of other artists. They are stealing the ideas and designs and creating poor imitations.
Notably the work of Sam Toft whose work I admire and collect is heavily visually plagiarised by an artist called Kari Alexander.
It's shocking that a company will actively promote this type of abhorrent practice.
My response to the artisbetter reply:
Please just take a look at the website page of Sam Toft and then at your site collection. Anyone can see that this is a copy of her artistic style and content with some subtle changes. It's totally unethical and unnecessary. You clearly have talented artists who need to use their own style. I haven't made a purchase simply because I can't now trust that other work on your site isn't subject to the same conditions of design, I have Sam Toft pieces so I instantly recognised her work.
Sam Toft's Very Own Website – Sam Toft and her Wonderful World of Mustard
17 juli 2026
Review zonder uitnodiging
Antwoord van Artisbetter
Thank you for raising your concern.
Based on the information provided, we have not been able to identify any purchase, order, inquiry, or customer service interaction associated with this reviewer.
ArtIsBetter takes artists’ rights and intellectual property seriously. If you believe that any artwork currently displayed on our website infringes another artist’s rights, please identify the exact ArtIsBetter product or webpage, the specific original artwork you are referring to, and provide clear side-by-side comparison images or other supporting documentation.
Serious allegations such as “copying,” “stealing,” or “plagiarism” should be supported by specific and verifiable evidence. Publishing broad accusations without identifying the works involved or providing supporting evidence can create a misleading impression for other consumers and unfairly damage a business’s reputation.
For this reason, ArtIsBetter will formally challenge reviews that we believe contain unsupported or misleading allegations and will provide Trustpilot with the relevant records and evidence for independent review.
We welcome legitimate criticism and genuine customer feedback, but we also believe that public reviews should be fair, factual, and responsible.
If credible evidence identifies an issue with any current listing, we will investigate it promptly and take appropriate action. We also reserve the right to take appropriate steps where false or unsupported allegations continue to be published.
They steal from real artists
They steal from real artists! Shame on you!
16 juli 2026
Review zonder uitnodiging
Antwoord van Artisbetter
Thank you for your comment.
We have been unable to identify any purchase, order, inquiry, or customer service interaction associated with this reviewer profile. The review also does not identify any specific artwork, product page, original work, or supporting evidence for the allegation being made.
ArtIsBetter takes artists’ rights and intellectual property seriously. If you believe that any artwork currently displayed on our website raises a genuine intellectual property concern, please provide the exact product or webpage, the specific original artwork you are referring to, and clear comparison images or other verifiable supporting information.
Serious public accusations should be based on specific facts and evidence. Broad allegations without supporting details can mislead other consumers and unfairly damage a business’s reputation.
We welcome genuine criticism and responsible feedback. However, reviews that we believe contain unsupported or misleading allegations will be challenged through Trustpilot’s formal review process and supported with the relevant records and evidence.
If credible evidence identifies an issue with any current listing, we will investigate it promptly and take appropriate action.
4 weeks and still no artwork
Ordered on 18th Jan 2026. It’s now 15th February. No delivery. There was no indication of long lead time. In fact when I looked on their website today it said “low stock” so why would it take 4 weeks to get to me?!? Disappoint but still hopeful it will arrive.
15 februari 2026
Review zonder uitnodiging
Stunning painting
Stunning painting, so happy with my purchase! She is even prettier in person and brought so much life and color to my space. Wonderful!
19 november 2025
Never received the art
I placed an order on March 31. Two months later I still have not received the art. Very poor communication. It takes days for an email to be answered if at all. No one answers the number listed. I believe this company is a scam. Don't waste your time or money.
17 mei 2025
Review zonder uitnodiging
Antwoord van Artisbetter
Hi Shannon
We have confirmed that your work has been successfully delivered, and we are very happy that it has finally reached you.
First of all, we sincerely apologize for the delay in delivering your order. We fully understand how frustrating the experience was and deeply regret any inconvenience caused.
At our company, we are fully committed to providing a positive customer experience and ensuring that every order is shipped within the promised time. Your work has been completed and sent on time. However, this particular piece was created by one of our artists in Hong Kong and shipped directly from there.
Unfortunately, due to the large increase in U.S. tariffs on goods shipped from Hong Kong, coupled with customs congestion and transportation backlogs, the logistics process took much longer than expected. These external factors are beyond our control, but we accept full responsibility for not communicating these delays in a more timely manner.
We sincerely hope you are satisfied with the last one. Thank you again for your patience and understanding throughout the process. If there is anything else we can do for you, please feel free to contact us directly via email.
What is going on with your company
What is going on with your company - this is not what I ordered - I get a painted canvas rolled up on a box - I paid $409+ and I have to get it on a wood frame to hang which will cost me another $200 - I am so disappointed - I had to wait 2 months for this thing and now a longer wait to get it on something I can hang
20 februari 2025
Antwoord van Artisbetter
Thank you for contacting and sharing your concerns.
I apologize for any confusion. When you place an order, you purchase a canvas, not a framed painting, so you need to find a place to frame it yourself after it arrives. I think you must have read it wrong.
The artwork itself is not framed because framing is an optional service, and many clients prefer to arrange it locally based on personal preferences and space.
This painting is stunning!
14 februari 2025
Great Experience!
Everything was very smooth with ArtIsBetter. We are very happy with our product and feel like it was a very personalized experience! Very pleased! Will order again!
12 februari 2025
Avoid This Company – Dishonest and Refuses Refunds
I ordered a custom painting from ArtIsBetter.com, and what I received was defective—it had a clear flaw that was present before shipping. The company’s own pre-shipment photos confirmed this defect, yet they repeatedly tried to shift blame and avoid taking responsibility.
After weeks of back-and-forth emails, they continued to delay my refund despite their own written confirmation that I was entitled to one. They first tried to push a replacement painting, then suggested I pay to keep the defective one, and even demanded that I damage the painting before they would issue a refund—a ridiculous and unethical request.
I provided all required proof, including photos showing the defect. Despite their claims of "handling it," I still have not received my refund. This company is engaging in deceptive business practices and is not to be trusted.
If you are considering purchasing from ArtIsBetter.com, save yourself the frustration and avoid them at all costs. They do not honor their policies and will do everything they can to withhold your money. I am now pursuing a chargeback with my bank due to their dishonesty.
Buyer beware! If you value your money and time, do not order from this company.
4 februari 2025
Review zonder uitnodiging
Antwoord van Artisbetter
We are truly sorry to hear that you are not satisfied with your experience. At ArtIsBetter, we always strive to solve any problem in a fair and professional manner.
Your order is a customized handmade painting, and we work closely with you throughout the entire process, including providing pre shipment photos for your approval. When you provide feedback on a certain issue, we will immediately provide a solution, including free replacement. Regarding the defect you mentioned, due to the logistics situation, the frame was damaged, which we cannot control. We have already claimed compensation from the logistics and informed them that if it is not necessary, we will provide a full refund. I didn't ask you to pay to keep this painting, I just asked if you need other paintings. If you don't need them, we will refund you in full. There must have been some misunderstanding. I'm very sorry.
I have refunded you, and you have also received our refund. You just didn't notice the refund.
If you would like to further discuss this matter, please feel free to contact us directly and we will do our best to find a solution that is suitable for both parties.
We appreciate your feedback and will use it to improve our services.
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