First and foremost, Artist Hands’ customer service is below par, and the third-party shipping insurance is practically useless. While the chair looks great aesthetically, its advertised 500-pound we... Toon meer
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Lees wat reviewers zeggen
Hello, although I have ordered and received all my chairs, 3 or 4 different times. This time I had scraped and dented pieces along with some sort of glue or sticky film around the 3 chairs I purchase... Toon meer
Always had good experience with company. Once you order a product they get it out to as fast as possible.
I was skeptical when I placed my order. I wasn't sure what to expect. What I got exceeded my expectations. The quality was higher than I expected. I bought a package from them. 3 barber chairs 1 w... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
As the leading provider of salon equipment, we specialize in manufacturing high-quality products designed specifically for hair stylists and spa professionals. With a commitment to sturdy construction and aesthetic design, our equipment meets the highest standards of functionality and seamlessly blends into any salon environment.
Contactgegevens
C/O 1175 Florence Columbus Road UNITB, New Jersey, Bordentown, Verenigde Staten
- info@artisthandbeauty.com
- artisthandbeauty.com
3,5
Gemiddeld
213 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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my order for my chair .
from start to finish all when great , very happy with the sale.
30 oktober 2025
Pay for the better, more comfortable chair.
Ordering and delivery went smoothly. The massage chair isn't as comfortable as expected. The rollers don't move smoothly and are quite jarring when they are rotating. At certain areas, the rollers actually hurt. Also, the airpressure by the shoulders hardly touch mine( 5'3 is my hight) and the air pressure at the legs don't deflate when finished with the massage making it difficult to take them out of the grip it has on them. Overall, I like the chair, but don't love it.
Update:
The response to this review doesn't offer me any way to get in contact with someone to help on the matters mentioned.
20 oktober 2025
Antwoord van Artist hand
Thank you for your honest and balanced feedback — we truly appreciate you taking the time to share your experience. We’re glad to hear that ordering and delivery went smoothly, though we’re sorry the comfort level didn’t fully meet your expectations.
Massage intensity and fit can vary depending on body height and personal preference. In many cases, adjusting the intensity level, positioning, or using additional padding can significantly improve comfort. We would be happy to guide you through optimization steps to better tailor the chair to your needs.
Regarding the shoulder airbags and leg pressure, we’d like to review this with you directly to ensure everything is functioning properly.
This massage chair 💺 is more then…a massage chair '
This massage chair 💺 is more then awesome. Very high quality, made very well. It dose everything 12,000 chair does. Highly recommend buying this massage chair. Delivery fast and professional!!
20 oktober 2025
you sent me a one new station and one…
you sent me a one new station and one used station witch is crazy because they where the same price smh
27 oktober 2025
Think twice before purchasing these
The chairs feel pretty cheap and unreliable. Worried it will fall apart when reclining a client. Hydraulic pump on one of the chairs makes a weird clicking/popping sound when raised. Getting in touch with the company is very inconvenient since they only work through email.
14 oktober 2025
Antwoord van Artist hand
Thank you for sharing your feedback, and we’re sorry to hear the chairs did not meet your expectations. We understand your concern — especially when it comes to stability and safety for clients in a salon setting.
Regarding the clicking/popping sound from the hydraulic pump, we’d like to review this immediately. In many cases it can be related to installation/adjustment, but if any component is faulty, we will arrange the appropriate replacement parts or solution.
We also apologize if reaching us felt inconvenient. Email support is our primary channel so we can track details and resolve issues accurately, but we can absolutely prioritize and respond faster once we have your order information.
Please contact us at [info@artisthandbeauty.com] with your order number and a short video of the pump noise, and we will assist you as a priority.
Thank you for the opportunity to make this right.
The chairs arrived quickly and packaged…
The chairs arrived quickly and packaged very well, so no damage. They are for my sons for Christmas so they haven't been used yet.
21 oktober 2025
the chair arrived with the pump cracked…
the chair arrived with the pump cracked & also visible tears in the chair .. the actual assemble process was terrible took me 2 hours by myself i will say the parts & bolts are very cheaply made . the chair doesn't feel secure
23 oktober 2025
Antwoord van Artist hand
Hi,
We’re very sorry to hear about your experience. A cracked pump and visible tears are absolutely not acceptable, and we understand your concern about stability and safety.
This is not the condition our products should arrive in. We would like to investigate this immediately and arrange a proper resolution, whether that involves replacement parts or a full unit replacement, depending on the extent of the damage.
Please contact us directly at [info@artisthandbeauty.com] with your order number and photos of the damage so we can prioritize your case and take immediate action.
We sincerely apologize for the inconvenience and appreciate the opportunity to make this right.
It’s a great chair my only complain is…
It’s a great chair my only complain is that the color is not the same red as shown everything else is great
16 oktober 2025
I’m so excited i got my chair, thank you artist hand…
I’m so excited thank you artist hand you are the fastest I’ve ever had just when i needed it came very fast and it’s beautiful
4 juni 2025
These chairs are plastic garbage
These chairs are plastic garbage. I’m in the middle of a return and it’s a nightmare. Not even 1 week old. Never used. Wobbly plastic bullshit
13 oktober 2025
Antwoord van Artist hand
Hi,
We’re sorry to hear that you’re frustrated with your experience. We understand how disappointing it can be when a product doesn’t meet expectations, especially within the first week.
We see that your return is currently being processed, and our team is working to complete it as smoothly as possible. If there are any delays or concerns with the return process, please contact us directly at [info@artisthandbeauty.com] with your order number so we can review and assist promptly.
We appreciate the opportunity to resolve this properly.
Great chair..relatively easy assembly…
Great chair..relatively easy assembly and beautiful! Quick shipping!
13 oktober 2025
Antwoord van Artist hand
We’re very sorry to hear that two of your chairs arrived damaged. That is absolutely not the condition they should have been delivered in.
Please contact us directly at [info@artisthandbeauty.com] with your order number and photos of the damage so we can prioritize your case immediately and arrange replacement parts or replacements as needed.
We sincerely apologize for the inconvenience and appreciate the opportunity to make this right as quickly as possible.
great look!
Everything we ordered was shipped quickly. The chairs are holding up well so far and look great!
28 april 2025
The delivery was excellent
The delivery was excellent. Now that all three chairs are put together. I do feel the chairs look fantastic but as far as stability, wobbly not as sturdy as my old chairs even though the weight capacity was what I wanted it still feels like they wobble way too much even for a standard person these were as well put together by an engineer, and he made sure everything was tightened, put together effectively. I feel that I have it all for your put together. It would be difficult to return so we will make them work.
3 september 2025
Bad customer service
Bad customer service, trying hard to reach them to resolve issues, they take long time and nothing get solved , ridiculous return policy and not even clear process. I do not recommend this website to anyone who wish to have quality items and easy communication.
24 september 2025
Antwoord van Artist hand
Hi,
We’re truly sorry to hear that you felt our customer service and return process were frustrating. That is not the experience we aim to provide, and we sincerely apologize if communication felt slow or unclear.
We take feedback like this seriously and are continuously working to improve response times and make our return procedures easier to understand.
Please contact us directly at info@artisthandbeauty.com
with your order number so we can review your case immediately and work toward a proper resolution.
We appreciate the opportunity to assist and hope to regain your trust.
It says I have a defective chair that…
It says I have a defective chair that is wobbly , and the person helping me takes forever to respond back and now wants me to take a pin out to make the chair work. I asked for a replacement and they want me to mail back item and pay return shipping.
This is not what they claim
(60 DAY RETURNS: If you are not 100% satisfied with your purchase, you can return your qualifying item(s) for a refund within 60 days of purchase.)
29 augustus 2025
Antwoord van Artist hand
Hi,
We’re very sorry to hear about your experience. A chair feeling unstable is understandably concerning, and we apologize if our communication has not met your expectations.
Our intention is always to first determine whether an issue can be resolved quickly and safely, but we completely understand if you prefer a replacement instead. We would like to review your case again to ensure it is handled properly and in accordance with our stated return policy.
Please contact us directly at info@artisthandbeauty.com
with your order number so we can escalate this immediately and work toward a fair resolution.
We appreciate the opportunity to make this right.
Solicitamos que pasaran a entregarlo…
Solicitamos que pasaran a entregarlo despues de las 3 pm por cuestiones de trabajo y fueron a las 10:30 a tratar de entregarlo y se lo llevaron y hasta el proximo dia nos lo entregaron...afuera de la casa y no nos ayudaron a meterlo y estaba pesado, todo lo demas muy bien.... Gracias
3 september 2025
Horrible experience so far!!
Horrible experience so far!!! Chair is damaged but when I sent multiple videos and pictures on their demand to show the damages, I am still not given any directions on how to return and get a refund!!! It’s been more than a week now!!!
28 augustus 2025
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