For about 3 weeks I kept on peeking at website pictures of these, thinking wow really cool looking boots. Finally I pulled the trigger. Got them yesterday afternoon, they are no longer just cool,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I’ve always really loved this brand. They’ve always been amazing but this order was different. I received my order and the shoes were incredibly damaged. I’ve been trying to get a hold of someone for... Toon meer
I love the designs and quality of material of shoes and purses. Designs very different and unique. I bought four pairs of beautiful boots and booties. Absolutely gorgeous; however, had to return one... Toon meer
Bedrijf heeft geantwoord
Delivery took a long time, probably in part because it fell over the Xmas period. Bag was smaller than expected, but as others have noted, it does surprisingly hold everything essential. I stuffed... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
AS98.ca is an online retail company based in Canada, specializing in Italian-made products crafted from genuine Italian leather.
Contactgegevens
3,4
Gemiddeld
146 reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Bad customer service
I’ve always really loved this brand. They’ve always been amazing but this order was different. I received my order and the shoes were incredibly damaged. I’ve been trying to get a hold of someone for weeks with zero reply on how to return this order. It’s just upsetting that they wait that long to even acknowledge or reply
17 april 2026
Review zonder uitnodiging
I need to return my order and in 3 days…
I need to return my order and in 3 days there is still no response from customer service???
15 april 2026
Review zonder uitnodiging
Everything went beautifully
Everything went beautifully, amazing product, gorgeous leather boots. Thank you very much.
27 maart 2026
Antwoord van A.S.98 Canada
Thank you for your kind words—we’re so glad you love the boots. We did notice the 1-star rating attached to your review and just wanted to check if that may have been selected by mistake. If so, you’re welcome to update it, but we truly appreciate your feedback either way.
A.S.98 Canada
Antwoord van A.S.98 Canada
Thank you so much for your feedback—we’re really glad to hear you love the boots and their quality. Enjoy them, and we hope to see you again soon.
A.S.98 Canada
The shopping is easy
The shopping is easy, and the fit is great. And the shoes are their usual high standard of quality in workmanship.
24 maart 2026
Antwoord van A.S.98 Canada
Thank you—this really means a lot to us. We put a lot of care into both the product and the experience, so it’s great to hear it came through. Appreciate your support.
A.S.98 Canada
Stunning boots
For about 3 weeks I kept on peeking at website pictures of these, thinking wow really cool looking boots. Finally I pulled the trigger. Got them yesterday afternoon, they are no longer just cool, they are gorgeous. These CONNY in prune color soft leather boots are unique and absolutely stunning.
Quite comfortable right away. I wanna wear them non stop.
Exceptional quality and craftsmanship.
So far the company is great to deal with.
Love A.S.98
3 april 2026
Antwoord van A.S.98 Canada
Thank you—this was a great read. I know that feeling of going back and forth before finally pulling the trigger, so it’s really nice to hear they lived up to it. The CONNY in that prune leather is a special one.
Enjoy them, and we truly appreciate the support.
A.S.98 Canada
Satisfied customer …
Although I did not get a refund when the boots did not fit. They did issue me a credit and I got my new sandals and they fit great and are great quality. So I’m happy.
24 maart 2026
Antwoord van A.S.98 Canada
Thank you for sharing this—I’m really glad we were able to get you into a pair that fits properly in the end. We know it’s not always straightforward finding the right fit, so I appreciate your patience through the process.
Enjoy the sandals and thank you for your support.
A.S.98 Canada
I had my eyes on the Oceanic Spencer…
I had my eyes on the Oceanic Spencer boots for months. When I finally had the money to buy them, I was genuinely so excited. The site showed only two left in my size when I ordered on February 6th, which made it feel like I finally got lucky.
I even bought leather care products in advance because I was that excited for them to arrive.
On February 10th, a shipping label was created, and I thought they’d be on their way any day. A week passed with no movement, so I reached out. I was told they would be shipped that day. My excitement built all over again.
Another week went by — still nothing. I followed up again and was told, once more, that they were being shipped right then and there. I believed it. I was excited again.
Then, just a few hours later, I got an email saying they were actually out of stock and on backorder.
After weeks of being told they were shipping.
At that point, it genuinely made me question whether the boots were actually in stock when I placed my order, or if my order was simply delayed long enough that the remaining inventory was allocated elsewhere. As a customer, that’s a really frustrating feeling to sit with after being told multiple times that your order is on its way.
I was disappointed, but I still wanted those specific boots, so I asked for a restock timeframe and was willing to wait. I followed up multiple times over the next few weeks and received no response. When I finally did hear back, I was told they would never be restocked at all — which completely contradicted what I had been told before (backordered?)
I was also told that sending multiple follow-up emails may have affected how my messages were received in their system, which contributed to the delayed responses. While I understand systems can have limitations, this was frustrating to hear as I was simply trying to get clarity on an order that I had already been waiting on for weeks.
Given the length of the delay and the confusion around my order, I feel that additional effort should have been made to ensure my concerns were addressed in a reasonable timeframe, rather than being further delayed.
After over a month of waiting and being told twice that my order was shipping, I had no choice but to pick a different pair.
The boots I received are nice, but they are not the ones I originally wanted. They don’t have that same feeling, and the entire experience took away what should have been an exciting purchase.
The most frustrating part wasn’t even the stock issue — it was the lack of transparency and the repeated misinformation. Being told something is shipping multiple times when it isn’t is incredibly disappointing.
Would I order from here again? Maybe. But I will never trust that what I order is actually mine until it’s in my hands.
10 februari 2026
Antwoord van A.S.98 Canada
Thank you for taking the time to write this—I read it carefully.
You’re right to be frustrated. Being told multiple times that your order was shipping when it wasn’t, and then later finding out it was out of stock, is not the experience we aim to provide. The lack of clear and consistent communication on our end is something we take full responsibility for.
We are currently investing in improving our inventory syncing and customer support processes so that what we communicate is accurate and timely, especially in situations like this. That doesn’t change your experience, but it is something we are actively working to fix.
I also understand the disappointment of not receiving the pair you originally had your eye on. That matters, and we missed the mark there.
If you’re open to it, I’d like the chance to personally follow up and see if there’s anything we can do to make this right.
A.S.98 Canada
Horrible boots
Horrible boots. The soles peeled off 5 months into using them. And i didn't use them in a ragged way at all. Cheap sole construction, i would stay away. 300$ wasted.
21 maart 2026
Review zonder uitnodiging
Antwoord van A.S.98 Canada
I’m sorry to read this—what you’re describing isn’t acceptable, especially after only a few months of wear.
We take product quality seriously, and sole separation like that is not something we expect from our boots. I’d like to look into this properly and see what happened here.
If you’re open to it, please reach out to us directly with your order details and a few photos. We’ll review it and do our best to find a fair solution.
A.S.98 Canada
Poor customer service
Purchased a pair of shoes only to learn they have discontinued this particular style. They emailed me to say they are backordered. I responded, only to wait for over a week to receive an email that they no longer have this style. No offer of an immediate refund; I had to request that, and I'm still waiting for their response. This is now over a week ago. I love this brand and have been a customer for over 15 years. Extremely disappointed.
3 maart 2026
Antwoord van A.S.98 Canada
I’m really sorry for the experience you had here, especially as a long-time customer. You shouldn’t have had to follow up multiple times or request your refund—that’s on us.
I can confirm your refund was processed yesterday. We also recognize that the delays and lack of clarity around the availability of the style were frustrating, and we’re actively working on improving both our inventory accuracy and response times to prevent this moving forward.
We appreciate your support over the years and hope we have the chance to earn your trust back.
A.S.98 Canada
Such incredible quality!
Such incredible quality!! 4 stars simply because the price point is so high.
2 maart 2026
Antwoord van A.S.98 Canada
Thank you—I really appreciate that. We know the price point isn’t for everyone, but a lot goes into the materials and the way each pair is made.
Glad you can feel the quality, and thank you for your support.
A.S.98 Canada
Wrong colour was sent and customer…
Wrong colour was sent and customer service did not follow up regarding return request in email reply so I ended up gifting the bag.
I will not purchase from this company again
23 februari 2026
Antwoord van A.S.98 Canada
I’m sorry this happened—you received the wrong colour and didn’t get a follow-up from us when you reached out. That’s a clear miss on our end.
You shouldn’t have been left in a position where gifting it felt like the only option. We’re reviewing how this was handled and tightening our follow-up process so requests like yours don’t get overlooked.
If you’re open to it, I’d like to make this right. Please reach out to us directly with your order details.
A.S.98 Canada
I ordered and paid for my boots Feb 18
I ordered and paid for my boots Feb 18
It is now March 9 … they had a UPS tracking number made Feb 20
They have not left the warehouse and I have sent three emails to find out what has happened to my order, no response
I have purchased four other times from them and the boots left the warehouse in two to three days as this was scheduled to by the UPS update but they still haven’t received my package and no one will respond to my inquiries
Very disappointing
Also there is no phone number to call only said customer service email that doesn’t get replied to
I’m annoyed to say the least.
My fav shoe brand and now I’ll be hesitant to order again.
19 februari 2026
Antwoord van A.S.98 Canada
Hello Kerri,
Thank you for bringing this to our attention. We sincerely apologize for the frustration this situation has caused.
We did send you a reply by email regarding your order and are currently assisting you there to resolve the issue as quickly as possible. If you do not see our message, please check your spam or junk folder.
Your satisfaction is very important to us, and we are committed to resolving this matter for you.
Best regards,
A.S.98 Customer Support Canada.
I am so in love with my shoes and…
I am so in love with my shoes and everything about AS98 you are the best.
27 februari 2026
Antwoord van A.S.98 Canada
Thank you so much for your kind words. We’re truly happy to hear how much you love your shoes. Your support means a lot to us, and we’re grateful to have you as part of the A.S.98 community. We hope you continue enjoying them for a long time.
Best regards,
A.S.98 Customer Support Canada.
Not happy with customer service this time around...
I reached out about an exchange and got an email saying they would be in touch and never heard from them again. I wrote another email. Heard nothing.
23 september 2025
Antwoord van A.S.98 Canada
Hello KS,
We’re sorry to hear about your experience and apologize if our response was missed. We did send a reply by email, but it’s possible it did not reach you.
Could you kindly send us another email so we can assist you with your exchange right away?
Best regards,
A.S.98 Customer Support Canada.
Best shoes really great quality fast…
Best shoes really great quality fast shipping and easy process will buy more from
Here!!!
23 februari 2026
Antwoord van A.S.98 Canada
Hi Hannah,
Thank you so much for your kind words! We’re very happy to hear you loved the shoes and had a great experience with the quality, shipping, and ordering process. We truly appreciate your support and look forward to serving you again soon.
Best regards,
A.S.98 Customer Support Canada.
appreciate it
Edit: Ive received an answer and update situation. I will say that I was maybe quick to judge and changed my mind on the service. The situation was resolved, they mixed two different situations. I appreciate their feedbacks and I thank you kindly for it.
25/04/2026:Holy moly. It is taking forever to resolve an issue. I was delivered a pair that was not in a pristine condition. I was offered 2 resolution options, one of which was a return for a refund. I choose the refund. Then, no response for a week. I write again. They right back a few days stating that "as previously discussed, a refund cant happened but they can offer a 10% off".im so sick of this, its been going on for months. im thinking of opening a case with my credit csrd company tomorrow. do better with your client please.
22 februari 2026
Review zonder uitnodiging
Antwoord van A.S.98 Canada
Thank you, Val, for updating your review.
We sincerely appreciate you taking the time to share the full context and to acknowledge that the situation has now been resolved. We’re truly sorry again for the confusion caused by the mix-up between the two situations — that should not have happened.
We value your feedback and are continuously working to improve our response times and clarity in communication. Your experience helps us do better.
Thank you again for your patience and for giving us the opportunity to resolve this.
Best regards,
A.S.98 Customer Support Canada.
Customer service needs major improvements
I love the designs and quality of material of shoes and purses. Designs very different and unique. I bought four pairs of beautiful boots and booties. Absolutely gorgeous; however, had to return one pair . The return was approved and l supposed to get my money back up to ten days. It's been almost a month and I still didn't receive my money back. I think customer service needs some improvement.
23 februari 2026
Review zonder uitnodiging
Antwoord van A.S.98 Canada
Thank you, Nina, for your thoughtful review and for your kind words about our designs and quality. It truly means a great deal to us.
We’re very sorry for the frustration caused by the refund delay. We completely understand how important this is and appreciate your patience. If you still do not see the refund reflected shortly, please let us know and we will follow up further.
Best regards,
A.S.98 Customer Support Canada.
The boots are beautiful
The boots are beautiful. The leather is top quality. they fit on the big size and I needed to size down. But now they are perfect. Only thing holding me back from a full 5 stars is the lack of communication from seller. In the end they made it right and we did the exchange, but it was a long tough battle trying to get them to communicate back. Not very good at answering email. They really need to fix that issue.
6 februari 2026
Antwoord van A.S.98 Canada
Thank you so much for your honest feedback, Heather.
You are absolutely right, and we truly appreciate you pointing this out. The delay in communication was not intentional. We are currently operating with a very small team, and at times the volume of inquiries exceeds our capacity. That is not an excuse — it is simply the reality — and we take full responsibility for the frustration this caused.
Providing the best possible customer service and experience remains one of our core values. We never ignore emails by choice. Quite the opposite — when a customer reaches out for an exchange or return, we are genuinely grateful. It means you are giving us the opportunity to make things right and continue the relationship, which is always our goal. We want our customers to come back for years, not just for one purchase.
We’re very happy the boots are now perfect for you, and we truly appreciate your patience throughout the process.
Thank you again for your support and for helping us improve.
Antwoord van A.S.98 Canada
Hi Cheryl,
Thank you for your message.
Your parcel is currently in transit. Once an order leaves our warehouse, delivery timelines depend on the carrier’s routing and local processing times.
If you would like, please contact us directly and we will be happy to provide your tracking details and review the shipment status with you.
We appreciate your patience and are here to assist.
A.S.98 Customer Support Canada
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