Barry Carss is an absolute credit to Ascent. A real superstar. He went above and beyond by being incredibly supportive. Thank you Barry
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Lees wat reviewers zeggen
I had my visit with Sarah, she was lovely and very reassuring. It is always difficult when you are struggling with money and people tend to bury their heads but she was very kind and only here to es... Toon meer
Bedrijf heeft geantwoord
On 21st June, I emailed your team a formal Mortgage Hold Request. I enclosed a Deed of Variation from my sister’s solicitors, outlining the exact inheritance sum I was legally alloca... Toon meer
John listened, understood my situation and was empathetic and really showed he cared. In difficult situations this is what you need. He managed part of situation for me and i couldnt fault him on any... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2009, Ascent Performance Group Ltd is one of the UK’s largest specialist debt recovery law firms. The firm has experience across all major areas of debt recovery, collections, mediation, litigation, field services, enforcement, and mortgage lender services. Our clients consist of many of the UK’s leading players in banking, including both secured and unsecured lenders, together with other global and UK blue-chip companies in the private sector.
Contactgegevens
Verenigd Koninkrijk
- ascent.co.uk
4,4
Uitstekend
595 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Unsympathetic company
Constant calls from this company. Had an income and expenditure form to fill in, no time to fill it in. We then get a letter threatning court action. You are a terrible company.
16 maart 2026
Review zonder uitnodiging
Antwoord van Ascent
Thank you for taking the time to share your feedback. I’d appreciate the opportunity to look into this further for you and help resolve the matter. If you’re able to email the details of your concerns to complaints@ascent.co.uk, we’ll review your case as a priority and get back to you as soon as possible.
Kind regards,
Kim Phethean
Customer Experience Team.
Mr Ellis was very professional and…
Mr Ellis was very professional and helpful, explaining things in great detail.
12 maart 2026
Review zonder uitnodiging
Antwoord van Ascent
Thank you for taking the time to share your experience. I will pass on your feedback to Gary and his team.
Kind regards,
Kim Phethean
Customer Experience Team
Very helpful lady
Very helpful lady. Good listener and helpful to the point of going beyond expected.
12 maart 2026
Review zonder uitnodiging
The staff member
The staff member, M, who I dealt with mostly was very sympathic and patient and came across like wanting to help and achieve the best outcome.
16 februari 2026
Review zonder uitnodiging
Antwoord van Ascent
Thank you for sharing your experience with us. I will share your feedback with Mary and her team.
Kind regards,
Kim Phethean
Customer Experience Team
A special lady
I today spoke with a lady called Carol Greenwood..The lady had endless time and compassion towards me. I suffer from both physical and mental problems and she was an absolute star at making me feel at ease.
17 februari 2026
Review zonder uitnodiging
Antwoord van Ascent
Thank you for taking the time to share your experience with us. I will pass on your comments to Carol and her team.
Kind regards,
Kim Phethean
Customer Experience Team
Terry S
Everybody was very help full and a kind lady, Claire Mc Cusker helped me through a very difficult time, thank you so much.
12 februari 2026
Review zonder uitnodiging
Antwoord van Ascent
Thank you for taking the time to share your feedback, I will pass this on to Claire and the team.
Kind regards,
Kim Phethean
Customer Experience Team
Professional friendly service.
Mr Blore was excellent to work alongside in getting to a result that both parties were happy with. His information and help was clear and precise but delivered in a friendly way. This made getting to the right outcome easier and less daunting. I
would recommend his services with confidence to anyone who was in a similar situation to myself and needed the right guidance.
27 januari 2026
Review zonder uitnodiging
Antwoord van Ascent
Thank you for taking the time to provide your feedback for John. I will certainly share this with him and his team.
Kind regards,
Kim Phethean
Customer Experience Team
SAR - no reply. Previous review removed.
Previous review removed - feeble attempt to pretend I'd reviewed the wrong company.
I have their letters.
Pretending to act for Santander except Santander pretend it's Ascent.
A £9,000 bill for legal services was "a mistake" - £950 the real figure
Not a margin of error.
7 februari 2026
Review zonder uitnodiging
Kadi thankyou for helping me.
My advisor Kadi was empathetic knowledgeable and took time to understand my problems. She was professional but helpful delivering clear advice. Thankyou Kadi
3 februari 2026
Review zonder uitnodiging
Antwoord van Ascent
Thank you so much for taking the time to share your feedback! I will pass on your positive comments to Kadi and her team.
Kind regards,
Kim Phethean
Spoke to Gregg
Spoke to Gregg, very helpful, very polite. To do with HSBC and resolved with kindness and good explanations.
15 januari 2026
Review zonder uitnodiging
Antwoord van Ascent
Thank you for taking the time to share your experience with Greg! I will share the feedback with him and his team.
Kind regards,
Kim Phethean
Customer Experience Team.
The agent Margaret was absolutely…
The agent Margaret was absolutely exceptional. Thoughtful, consultative and most importatnt outcome driven to find the best result for me.
15 januari 2026
Review zonder uitnodiging
Antwoord van Ascent
Thank you for taking the time to share your experience. I will pass this feedback on to Margareth and her team.
Kind regards,
Kim Phethean.
Customer Experience Team.
Antwoord van Ascent
Thank you for taking the time to share your experience, I will share the feedback with the colleagues who you have spoken with today.
Kind regards,
Kim Phethean
Customer Experience Team
I was informed about the arrears
I was informed about the arrears, and let my estranged wife know severe of the situation
The person I spoke to was very joyful to talk to, and understanding of the situation
5 januari 2026
Review zonder uitnodiging
Antwoord van Ascent
Thank you for taking the time to share your experience with us, I will share the feedback with the colleague you spoke with.
Kind regards,
Kim Phethean
Customer Experience Team
Excellent help with my problem avoiding…
Excellent help with my problem avoiding misery and a fresh start for the new year
24 december 2025
Review zonder uitnodiging
Antwoord van Ascent
Thank you for taking the time to share your experience with us, I will share your feedback with the colleague you have spoken with.
Kind regards,
Kim Phethean
Customer Experience Team
Claire McCusker Was courteous
Claire McCusker Was courteous, professional and totally understanding of the situation.
10 december 2025
Review zonder uitnodiging
Antwoord van Ascent
Thank you for sharing your experience with our Claire! I will of course share your kind comments with her and her team.
Kind regards,
Kim Phethean
Customer Experience Team
Vanessa Emeordi Showed great warmth and…
Vanessa Emeordi Showed great warmth and understanding on the call today. She made a difficult situation much easier and gave reassurances throughout. A credit to your team
27 november 2025
Review zonder uitnodiging
Antwoord van Ascent
Thank you for taking the time to share your experience with us, I will pass on the feedback to Vanessa and her team.
Kind regards,
Kim Phethean
Customer Experience Team.
Very helpful and friendly and efficient…
Very helpful and friendly and efficient helpful staff re a22062048164
21 november 2025
Review zonder uitnodiging
Antwoord van Ascent
Thank you for taking the time to share your experience, please can you provide a case reference so that I can share the feedback with the colleagues that have supported you?
Kind regards,
Kim Phethean
Customer Experience Team.
Lovely lady really great help
Lovely lady really great help
21 november 2025
Review zonder uitnodiging
Antwoord van Ascent
Thank you for taking the time to share your experience, please can you provide a case reference so that I can share your feedback with the colleague who supported you?
Kind regards,
Kim Phethean
Customer Experience Team
The lady was nice.
The lady was nice and very understanding. She was very clear in explaining the questions she was asking and was nice and calm.
6 november 2025
Review zonder uitnodiging
Antwoord van Ascent
Thank you for sharing your experience, can you provide me with an account reference so that I can review and share your feedback with the colleagues you spoke with?
Kind regards,
Kim Phethean
Excellent customer service
A very helpful meeting which opened my eyes to options I didn’t no was there. Sarah was extremely polite and I can’t thank her enough for her time.
5 november 2025
Review zonder uitnodiging
Antwoord van Ascent
Thank you for taking the time to share your experience, I will share your comments with Sarah.
Kind regards,
Kim Phethean
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