Prolonging the torture of getting our money back as investors - holding on to our money and no doubt they get good interest on this and the FCA do nothing to investigate. Awful company that has no eth... Toon meer
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Lees wat reviewers zeggen
Tracked back in the previous TrustPilot comments for Assetz. There's a positive comment in Nov 2022. Nothing positive since then. Someone offers as much as a 2* review, everything else since then i... Toon meer
40% reduction in my investment level, not able to withdraw money 11 months, cash withdrawal queue changed then changes again , default forecasts totally inadequate and grossly understated , managemen... Toon meer
Bedrijf heeft geantwoord
As previous one star reviews have stated Assetz Capital have really left a lot of investors in the lurch. I knew the risks of P2P as I've previously been burnt by Lendy and Crowdstacker too. But AC se... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Assetz Capital is one of the UK's leading SME property finance lenders. Since 2013 we’ve supported developers and property investors to realise their business goals through development finance, bridging and commercial mortgages (£500k–£10m). We previously operated a retail investment platform, which closed to new investment in December 2022 and is now in run-off. Across the life of that platform, total capital and interest payments to investors have exceeded the original capital invested at an aggregate portfolio level, with returns averaging approximately 7% per annum. Online reviews may reflect experiences from both our current lending services and our retail investment platform.
Contactgegevens
Assetz House, Manchester Green, 335 Styal Road, M22 5LW, Manchester, Verenigd Koninkrijk
- 0800 470 0430
- newbusiness@assetzcapital.co.uk
- assetzcapital.co.uk
1,2
Zeer slecht
1K reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I found Dawn very helpful.
3 februari 2022
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Hello,
Thank you for sharing your feedback. We are delighted to hear that you had a 5-Star experience at Assetz Capital.
Kind regards,
Assetz Capital
Excellent Customer Service
I rang enquiries and needed help withdrawing funds. Wendy knew exactly what was required and stayed on the line and walked me step by step through the process until I was able to complete each of the screens. Wendy was really helpful, friendly and extremely patient. Thank you!
27 januari 2022
Review zonder uitnodiging
Good p2p
Pays a nice interest rate and is easy to withdraw from. Customer service can answer questions easily as well.
16 januari 2022
Review zonder uitnodiging
I spoke to a lady called Dawn
I spoke to a lady called Dawn. She was succinct in her explanations and answered all the queries I had and more. I’ve have never had a better telephone customer service irrespective of the company I’ve interacted with. They’re there to help!
5 januari 2022
Review zonder uitnodiging
Helpful Advisor
The advisor was very helpful with my enquiry and explained everything to me very clearly.
23 december 2021
Review zonder uitnodiging
Wendy was very helpful indeed
Wendy was very helpful indeed, patiently taking me through the withdrawal of some funds. I realised Assetz Capital has an existing excellent reputation and I can now most certainly confirm this from personal experience.
13 december 2021
Review zonder uitnodiging
Easy and simple Investment platform,
Easy and simple Investment platform,
Transparent of all investments details and fees.
Customer service is at best.
I have experience and received the service from Ms Wendy, the customer advisor, informative and resolved all my anxieties ref to my investment.
10 december 2021
Review zonder uitnodiging
Wendy was extremely helpful …
Wendy was extremely helpful and guided me around my computer by co-browsing. I wanted to withdraw funds and couldn't see what I had done or where the money was but she led me through problem free. Excellent customer service
9 december 2021
Review zonder uitnodiging
Great Company and Top Class Customer Support
Have recently been trying to sort out some complex estate issues for my late parents and the help and support I have received from the Investor team was nothing short of exceptional.
In addition the way the company dealt with the financial situation during the pandemic was extremely professional under very trying circumstances which has strengthened my resolve to support this company with my ongoing investments.
8 december 2021
Review zonder uitnodiging
They censor your reviews so customers…
They censor your reviews so customers do not get the truth about what is going on.
18 november 2021
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
We are sorry you feel that way. However, we cannot agree with your comments. If you would like to discuss specific issues or concerns with us, please feel free to contact our Investor Team between 9am & 5.30pm, Monday to Friday, by phone on 0800 470 0430 (option 1), via email at enquiries@assetzcapital.co.uk or via our Live Chat facility. Alternatively, we can arrange for one of our team to call you.
Kind regards,
Assetz Capital
Friendly,patient and informative
Have had a lot of help from Ben, Dawn and Susie recently. They have been very patient and helped me to find all the information that I needed.
It's really nice to talk to friendly, knowledgeable and positive people.
Thanks
John
17 november 2021
Review zonder uitnodiging
Antwoord van assetzcapital.co.uk
Thank you for taking the time to leave a review John, your feedback is greatly appreciated. We will pass on your kind words to the team. If you have any further questions in the future, please contact our Investor Team who are always happy to help.
Kind regards,
Assetz Capital
Excellent Service.
Had a problem trying to contact AC by phone. Sent email and Dawn contacted me within 30 minutes. She was professional and resolved my query promptly. Dawn should be congratulated on providing most excellent customer service.
4 oktober 2021
Review zonder uitnodiging
Rang twice with a withdrawal query.
Rang twice with a withdrawal query.
First call I was given vague instructions which weren’t helpful so had to call back but second call was answered by Dawn who was really helpful and guided me through the issue.
22 september 2021
Review zonder uitnodiging
Very efficient and friendly thanks.
8 september 2021
Review zonder uitnodiging
Great company
22 juli 2021
Helpful to an elderly client when required.
I am 83 and have found when I need advice or help understanding something Assetz have been brilliant. Helpful and very patient. Very satisfied indeed.
19 juli 2021
Understood the issue I had and sorted…
Understood the issue I had and sorted it out quickly and accurately. Couldn’t ask for more
9 juli 2021
Antwoord van assetzcapital.co.uk
Thank you for your review, Carol. We greatly appreciate your positive feedback and we’re happy to hear your issue was quickly resolved - our Investor Team is always happy to help if you require assistance in the future.
Kind regards,
Assetz Capital
Absolutely brilliant and the most…
Absolutely brilliant and the most honest p2p company on the market.
9 juli 2021
Antwoord van assetzcapital.co.uk
Thank you for taking the time to leave a review, Chris. Your positive feedback is greatly appreciated.
Kind regards,
Assetz Capital
The Last 18 Months
Happy that we have been kept well informed over the past 18 months and that the business has performed as well or better than I initially anticipated. I suspect if I had needed to withdraw money quickly over the period my rating would be very different.
6 juli 2021
Antwoord van assetzcapital.co.uk
Thank you for your review. Your feedback is greatly appreciated, especially in relation to our regular communication to investors.
Kind regards,
Assetz Capital
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