Never thought we would move from our original home loan provider but you made it so hard to stay with them. From the knowledge and attentiveness of the staff walking us through selling one home and mo... Toon meer
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Lees wat reviewers zeggen
Friendly staff guided me through the process ... perhaps not as straight forward as some lenders might suggest ( more like a roast than a stir fry) but the support from the Athena guys pushed the pr... Toon meer
Athena staff walked me through the process of switching lenders from how to complete documents to bank valuation and settlement. They were really responsive to questions via email and text. There was... Toon meer
Changing home loans was made easier knowing that Athena was easy to contact quickly and easily if needed. I appreciate their email and messaging services for this. I love their product that gives a re... Toon meer
Bedrijfsgegevens
Over Athena Home Loans
Geschreven door het bedrijf
Contactgegevens
347 Kent Street, 2000, Sydney, Australië
- 133535
- hello@athena.com.au
- athena.com.au
4,5
Uitstekend
2K reviews
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moving to Athena
Great poeple ready to help, very happy I moved from my old mortage lender to Athena
16 september 2022
Thank you
This has been an ordeal! Not because of Athena, you have been patient & kind in all our dealings. There was a significant delay in my settlement with all sorts of delays I have not properly understood with settling this property. Thank you for assisting me with this and for hanging in there since initial approval & final settlement. I'm so pleased! Thank you
14 september 2022
Very swift refinancing
Very swift refinancing, with prompt and professional service. I would certainly have no hesitation in recommending Athena.
13 september 2022
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Athena Home Loans
Hey Debbie, we are glad to have you with us! Let us know how we can turn your experience in to a 5-star one!
Very easy to deal with!
Athena was great to deal with, everything was easy and straightforward!
7 september 2022
Relaxed Experience
The online experience and interaction was great and the communication was on point, without the need to attend appointments etc. The communication via text and email was very user friendly and non formal which is a pleasant change.
6 september 2022
Great service and easy to change my…
Great service and easy to change my loan. Better and better service, what more could a girl ask for. 👍
5 september 2022
Always on the ball and helpful …
Always on the ball and helpful …
Dale and Val have been terrific throughout the whole process and are an asset to Athena
1 september 2022
Athena home loan was very easy to deal…
Athena home loan was very easy to deal with and very helpful through out the whole process.
31 augustus 2022
Great Customer Service
Team Athena have been brilliant from start to finish and I’m excited to be on board. The process was seamless and I got answers to all my queries. I cannot fault the service and I cannot thank the team enough for their assistance.
31 augustus 2022
A pleasure to deal with!
I have just refinanced with Athena. The friendly (& prompt) kept me informed & guided me through the proccess every step of the way. The whole thing went very smoothly, I couldn't have asked for more!
30 augustus 2022
Great communication and friendly…
Great communication and friendly customer service. Changes over my mortgage was done smoothly and quickly.
29 augustus 2022
The most amazing experience
The most amazing experience. We have changed our home loan several times during this and it has been seamless and cheerful. Loved the fun text messages and emails.
I would highly recommend Athena to anyone.. So happy, thank you Athena!
27 augustus 2022
It would be helpful to be able to list…
It would be helpful to be able to list a good time to take/answer phone calls. I work in a profession where it is not appropriate to have my phone on me and only have short windows of time to make or accept phone calls.
25 augustus 2022
Antwoord van Athena Home Loans
Hey Belinda, thanks for your feedback. That's a great suggestion. We have passed on the feedback to our Loan Experts. Cheers, Jasmine
Easy money
The reason for the switch was an easy one - the rate is almost as low as anywhere and there are no fees.
Switching was easy too, Athena were great to deal with over the phone and via email.
25 augustus 2022
Better communication from legal stream…
Better communication from legal stream dept. Poor communication.
24 augustus 2022
Antwoord van Athena Home Loans
Hey Luke, thanks for your feedback. We have taken it on board.
Very easy and quick to refinance
Very easy and quick to refinance. Easy user friendly hub and helpful informative emails and texts that keep things moving.
22 augustus 2022
Overall very good experience
Overall very good experience. The team are incredibly friendly and personable. Only slight issue was the ambiguous timelines for the loan approval when it came to processing from the bank's solicitors.
18 augustus 2022
Antwoord van Athena Home Loans
Hey Michael, welcome to Athena! We are so glad you’re onboard. Thank you for the feedback about the ambiguous timeline. We want to make sure that our customers are informed about their application progress throughout the whole process, so we have taken this onboard and will share it with our team. We'll endeavour to improve your experience to a five star from now on! Cheers, Jasmine
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