Athena Home Loans Reviews 

Everything was very good and Athena did take care of everything, I just struggled a little bit putting all the required docs together, I wonder if an agent on the ground would have made that part a bit easier and I might have got all the docs submitted quicker. In the end it was a very good process and everything happened exactly how Athena said it would and no drama.

Easy to deal with, excellent customer service, great rate! Thank you!

The Athena team were very supporting and friendly. They helped me through every step which made the transfer a lot easier

Quick and easy refinancing. Great communication and quick response times.

Remarkable service loads of information and easy to follow steps t

Easiest loan and refinance process I have ever encountered!

The Athena team made the process easy to apply. The team were friendly and helpful.
The only part of the process that needs to be looked at is when uploading birth certificates, you can only choose a State from Australia. Athena needs to add another option of "Other" for people who are born outside of Australia.
Thank you, Athena, for making the process easy

It took almost 7 months to set up my Mortgage account with Athena. One reason given because of COVID & they are so busy, as everybody wanted to get onto Athena's rates. I then changed jobs, so that set things back again.
I have only just received an email to say I'm up & running, but I don't really know my rate yet, as the Reserve Bank keeps changing the rate weekly it seems.
So I haven't made my first payment yet.

The application process for Athena was very simple and easy. Their staff were all extremely helpful and easy to get in touch with if you needed any help. They also gave regular email and text updates on the status of the application, which was great. They are also very upfront with any terms and conditions, fees and charges, not that there are any fees, which is awesome.

I first refinanced to Athena about two years ago, and asked for a revaluation of my property earlier this year. The customer service reps were super fast to get back to me, and incredibly helpful in going about the revaluation. It was finalised quickly, lowered my overall LVR, and I automatically got the benefit of a lower rate. Kudos to Athena for investing in their front line staff, was 1000% easier than any interaction I have had with previous lenders. Will only be taking out future mortgages with Athena.

Extremely easy to work with and flexible when issues arose with the settlement. I will use them in the future for all mortgages.

How easy was that!
I made a simple Internet Search after getting an increase letter from My old Mortgage provider and the rate that come back, From Athena, with the potential saving was too good to ignore.
8 days later all the Paper work was done and I have a Interest rate way below my previous lender.

Refinance process was seamless. Athena team helpful and knowledgable.

Excellent experience from getting paperwork completed to final loan approval. Hugely helpful people (Woody and Phway) that were always friendly. Very happy :-)

Overall my experience was great. Everything was fast and went smoothly. Staff were friendly, helpful and supportive. Communication was thorough and I always knew what was going on. I felt I was treated as a human, dealing with other humans who were empowered to do their jobs well.
In terms of room for improvement; there were a few minor bugs with the application software and automated messages. But nothing terrible.
Keep up the good work legends!

Loan refinancing process;

Was simple enough. No major hassles with supplying information, obtaining advice from the team members. Only issue experienced is with the website not enabling additional information to be provided easily.

Some emails were just standard templates and did not reflect my situation. They expressed no interest in attending the property settlement at all - despite everything being approved and signed off well before settlement. The approval letter was not detailed enough in that it did not contain an estimate of government fees.

Great experience! Experts always ready to help and transparent in what is happening. Ultimately went with Athena not just because of no fees but the great service during origination. Hoping this will continue through with their servicing team!

great service and great result.

we applied directly with Athena and had a seamless experience, great rate, great service!

I didn't have a great sign up experience. Firstly I was just investigating the website when suddenly I had started an application by accident. I was then bombarded by text messages and emails from Athena Every Single Day reminding me to finish my application. Luckily they are easy to contact via both email and text so when I told them to stop they did. Much better than being on hold for an hour. The same thing happened once I did complete my application and was getting my paperwork together: daily reminders by both email and text.
The website and phone app are not very friendly, confusing to use and also a strange way of showing balances below each transaction rather than to the right in another column, makes it difficult to see what's happened.
The rates are good.