Athleta Reviews 142

I’m going to cancel my credit card. I never shop there again. I placed the order the night of and realized I ordered the wrong color. I immediately called them and they said they will take care of it and then they will give me a label to return that item and re-order the color that I wanted because I made a mistake now they sent be Item back and say that it is not refundable. Don’t believe what they tell you . Now I am stuck with 2 item .

Oh Athleta! I have bought so many of your products over the past 20 years and continued buying even though you have more competition now. However, my last order and the way it was handled by your telephone customer reps convinced me I will never order again. You have inconvenienced several people (in different states) for absolutely no reason in the digital age we are in. I still have one top to be delivered (to a stranger at an address I haven't lived at for 8 years), and that will be the end. I guess you aren't customer centered like you used to be. That's why you are going out of business.

I finally found an Athleta store which had the coat my daughter wants for Christmas, since the store does not take credit cards over the phone I was advised to access athleta.gap.com and buy a e-gift card and call the store back with the gift card number. I did this twice and received a “Thank you for buying …” the clerk at the NY store stayed on the line with me while I was doing this, I explained what was happening and she suggested I call Athleta CS. Instead I called my CC company to make sure there wasn’t anything wrong on my end. I then called Athleta CS. I was told to call cash.star as this was the company taking care of e-gift cards. I called twice, both times Verizon came into the call and said the line isn’t working. I called CS back and was told they don’t use cash star and to call another number. I did and spoke to a clerk who was extremely apologetic and she said my concern would be escalated and I should have the numbers for the gift card in 30 minutes. I am still waiting….. the staff in all of the Athleta stores I spoke to trying to get this Holy Grail of a Christmas gift were above and beyond kind and courteous. But the corporate level making these cheap and horrible decisions directly hitting consumer, really don’t care about the them. I really like the clothes at this store and I’m not going to stop shopping there, but after this very sad experience, It may be awhile.

Athleta products are fine but their customer service and the shipping company they contract with ontrac is the worst. Why should I pay for items when the shipping company Athleta works with didn’t do their job? I have used my Athleta Barclays credit card for many years. I am stuck paying $300 for items I never received. Athleta denied my claim. Ontrac said my package was delivered amazingly the same day I filed the claim after sitting at their facility for three weeks. They say it was delivered at 11:30 at night. It was not delivered. Canceling my card and NEVER shopping athleta, banana republic and gap. Buyer beware!!!!

I ordered a pair of fleece lined leggings. As soon as I pressed "submit order" I realized I had mistakenly shipped the order to an address at which I no longer reside. Immediately I made an effort to correct this.
According to the order confirmation, I would be able to make edits to an existing order. Easy. I selected that option and was able to review my order by not edit it as suggested. I created an account and still no luck.
When I finally called customer service, I was told that "only the customer can make edits" confused, I confirmed I was in fact the customer and to this was told there is no way to change the shipping address.

Inputting the incorrect shipping address isn't exactly a unique mistake. I would think a well-known company like Athleta should be able to help customers with simple tasks.

My friend bought me a pair of cute Athleta pants. They were a size too small, so I went in to the Mall of America store to exchange. One employee helped me and she said they don’t carry that color but they could exchange them in store and ship the right size to my house. I agreed this would be fine. She handed me off to a newer employee at the register, who used my GIFT receipt to exchange the order and credited my friends card (who was not with me and lives out of town). They could not charge her for the new pants without her card present, and they could no longer give me the pants because they were now returned. So the only thing they could do was charge me for the pants, otherwise I was out of luck and basically just gave them my birthday gift. Apparently there is no way for them to undo THEIR mistake. I have recently been diagnosed with Lymphoma and my friend put a lot of thought into finding something that was soft and comfortable for me to wear and I didn’t want her to think I didn’t like her gift so I ended up buying the pants. However I will NEVER shop there again.

Like many reviews here, I was a frequent buyer from Athleta for myself and kids. My order was missing an item that Athleta claimed was shipped in the package. I filed a claim, it was denied. I called CS, they told me to file a claim with my bank (WTAF?). I contacted CS two more times through the chat feature and the online feedback "survey". They continue to refuse to refund the money and tell me to file a dispute with my bank for the item never sent. I am done buying from Athleta. I've lost too much time and money over their mistake. There are plenty of other stores offering the same or better quality clothing at the same price point.

This company will not make a price adjustment, even when the item goes on sale the next day, if it’s final sale. Meanwhile, I don’t even have the item yet. Sounds like a policy that will piss off customers. The poor customer service seems unique to Athleta because I always have great customer service with Gap and Old Navy and they never have any problems with making price adjustments.

I spent $514 on 11 items in the mail and they sent me TWO items and then said they wont replace or refund my order because I started a claim to fix my order before 72 hours after my package my was delivered they want u wait three days before submitting any issues.really rude careless and unprofessional So they kept my $514 and all I get is two items , one of which isn’t even something I ordered

I'm pretty sure this brand won't last long. Their policy is really stupid.

I bought a product which was on "sale" at a store 2 days ago, cost $54.97. And it was final sale. When a customer hears it's a final sale you expect that's the lowest price it could be.

Then I just realized online price was only 34.97. So I called the customer service for the price match. They said because it's final sale, I cant get an adjustment. Stupid, stupid, stupid. So every time I wanna buy somethint from here, i have to check online price as well? I totally lost the trust with them. And I feel I'm fooled.

From any other brands, I've seen stores sell products cheaper than online but never seen a store selling products way more expensive than online. I won't buy from this brand anymore.

I ordered an item that was never delivered. Unable to fill in a claim for a missing item because the delivery date is always set a few days in the future. Had contact with 4 different agents via the chat feature: all told me I have to phone customer service to resolve. I do not want to use the phone and it is discrimination to have this as the only way of resolving problems. The 3rd agent I contaced told me they had filled in a missing item claim on my behalf. Weeks later, no email confirmation of the claim or evidence for it on my account. Therefore contacted a 4th agent, who told me they are unable to help because it's now outside the 90 day period, and I should file a chargeback with my bank instead..what a ridiculous system! I had contact 3 times within the 90 days. I will NEVER shop at athleta again (and I was a prolific buyer, made it to the highest tier of their reward system). This missing item was $25..I would have re purchased it if they would have refunded me for the missing one...I can't believe they make it so difficult for the sake of $25 and are instead willing to lose a customer who spent thousands on athleta apparel...

I ordered a pair of pants that were $129. I had $71 in rewards. It was 8 pm. The very next day they had a 30% off promotion. So I chatted with them and asked if I could get the 30% off. First he said no. So I said it was yesterday not 2 weeks ago. It was actually 12 hours ago. So he checked and said he could give it to me. He actually gave me 30% off $58 which was the cost after my rewards. I told him he's supposed to take it off the price of the pants before my rewards are applied. He wouldn't do it. I looked and saw that the pants are actually on sale for $79 so I told him and he basically ignored that fact. So, I asked him to cancel the order which he did, but it was too late to happen bc it was already in the processing phase. So it's arriving Tuesday. I've been shopping there for YEARS. After this terrible customer service I will not be shopping there anymore. He should have given me the pants for $79.

Folks at Athleta Chestnut location in boston are terrific
Hardworking women
Always willing to help

Athleta has a significant problem with delivering items ordered . Based on my orders with them, they have succeeded in delivering the items only 50% of the time. Then, you have to wait 8 days from when the item supposedly shipped to then file a
Claim and wait another 72 hours to get your money back. My repeated experience is that the order “ships” but is never picked up by the delivery company. The same thing has happened with 50% of my orders. Customer service, when called about the issue(s), are robotic and cut you off quickly. I’m done and will never order from them again as can’t be sure I’ll get the items and if I don’t get them, their process for addressing is inconvenient placing way too much on the customer. They don’t care.

Terrible company where the only possible way to get a refund is to wait 72 hours and submit a claim. My claim was auto-denied after they sent my order to the wrong address and now I'm out $100. How can it actually be a company policy to tell customers to file a dispute with their bank? I will never be buying from them again.

Staff in the Athleta store in the Market Fair Mall, Princeton NJ were not friendly at all. Nobody greeted me when I entered into the store. When was the time to check out, the female cashier left me in the middle of checking out and serving another customer. I thought that was not professional.

I made a significant clothing purchase from Athleta, but unfortunately, my latest order never reached me. Despite my repeated calls, I was informed that I had to wait until the package was received before I could get a refund. This delay is not acceptable, and as a loyal customer, I should not have to resort to disputing the charge with my credit card.

My package went missing and I too was told to fill out the online form and someone would contact me in 3 days. Nobody ever contacted me and when I called they were NOT helpful and told me to "dispute with your bank"? After spending thousands of dollars with them over the years - I WILL NOT shop Athleta or it's sister brands. For what that's worth...

I spend thousands of dollars at Athleta between my two daughters and myself. I recently took a shirt back and they would not accept it because it was 48 hours over the 30 day return date. I didn't even know the return policy changed. 30 days is just not enough for a working mom!

I purchased a tank top at the Mission Viejo CA location. Wanted to exchange it and was over the 30 day return/exchange deadline. I understand the policy has a time frame. But I wasn’t interested in getting my money back, just getting a smaller size, which the same color and smaller size was sitting ON THE RACK! My item still had tags on and in brand new condition. Again, I wasn’t looking to get my money back, just get the right size, which was hanging right there on the rack! AND I had three other items I was looking to buy, so they were also turning away additional business! Manager said they couldn’t help me. UNBELIEVABLE! I have never heard of such a rigid, anti-customer policy! Thanks to this experience, I will never shop at Athleta or any other Gap brand and will tell everyone of this horrible experience!!