AT&T Internet Services Reviews 44

I’m setting up internet for a new address and the experience with AT&T has been unbelievably bad.

AT&T did not offer any option to schedule activation on my move-in date, nor did they provide any guidance on what to expect. Instead, they simply shipped the self-install equipment via UPS to the new address.

UPS attempted delivery before my move-in date, when no one was living there yet. Of course no one could receive the package. After several failed attempts, the delivery was canceled.

AT&T’s solution? “Contact UPS yourself.”

So AT&T created the problem by shipping equipment to an empty address before the move-in date, and their response is to make the customer deal with the consequences.

This is basic service design. People setting up internet for a new home often do not yet have access to the property. Any competent company would allow customers to schedule delivery or activation around their move-in date.

Instead, AT&T wasted hours of my time and created a completely avoidable problem.

To start I love the fiber optic internet not problems great service so I wanted to bundle with ATT from TMobile MAJOR MISTAKE!!!!!!! It is like 2 different companies, they gave me a great deal in a quote whioch I thought this io\s good, NIGHTMARE BEGINS. 12 hours on the phone had to get the ATT rep on the phone with the TMobile rep who was awesome to get 3 lines a watch and an ipad swithched over. Every time I did something the price would change, lost the bundle wanted me for the price they gave me to switch to a lower servive, everything they offer they couldn't do NOW I'M STUCK. Don't do ATT

So unbelievably frustrating. How is it possible the humans are less competent than the automated chatbot everyone hates using? Do yourself a favor and stay as far away as possible

In the last 6 weeks my 94 yr old blind grandma has been without service for 3 to 4 days at a time, this is the 3 rd time and it takes days to get a tech to fix the problem they set an appointment once and no call no show, she has Drs that call daily after her stroke, in the last 6 weeks she has had no service for 12 of those days. They offer 5$ off the bill, she has been a customer for 45 years and they do her like that. If something happens to her I will hold att responsible. Neighbors have Comcast and they are out and fix the problem within 4 hrs, now that's customer service. Very disappointed

Constant buffering! Constant interrupting of a movie to buffer while I watch a screen with a little spinning circle only to have it end up telling me something went wrong with my Internet connection! All this in the middle of Los Angeles! So don’t talk rural problems. This is big city problems with the biggest communication company out there, failing with the capital F! I just ordered with T-Mobile cause they seem to have the best available service in my area. We’ll see

Either way I’m never going back to AT&T! Their customer service, their actual service…Everything sucks! I took pictures of the spinning circle to show what AT&T Internet service actually looks like; but there’s no place here for entering pictures so your loss.

Since I got their wireless plan for my iPhone they changed my number and act as if they do not recognize it meaning when I call in about my charges the agent tells me they can't tell me anything because I registered with my other phone number that does not exist anymore. Some of the agents recognize the new number they gave me and when you bill me or send a verification number it's from this number but they keep playing games. They never told me that if I wasn't registered that I needed to go to find an At&t store and let them scan my ID or whatever soit is pointless. They also cut off my wifi and I don't even see the bill yet they have a overpayment of $153 dollars on the wireless account and I don't even know were the wifi portion is even located thinking it was with the directv plan utan agent said she didn't deal with the wifi just wireless and gavew a number and it's the same routine that they cannot tell me anything because the cannot text to my old number but they get the money off my cards however. When I returned home tonight to DirecTV was not even working on the TV so we called and they said to call at another time tomorrow. That is retaliation because me and my husband arw frustrated and we were angry with them on the phone with all these lies and deceptions but we paid an automatic payment.

your email software and interface is god awful with tons of bugs !!! shame on you useless company !!!

Continuously raising fiber optic internet monthly pricing costs despite no change in service. Since we got our plan, it has gone up an extra $20 for each future month despite paperless, autopay, and direct financial access.

Eager to get off of AT&T, but no other service in the area has the up-time and consistent connection speeds that they do, but also no-one has a reasonably priced internet plan either. So here is a review to express our dismay with the greedy changes in pricing.

Trying to change plans to a lower speed plan, AT&T intentionally manipulatively hides the lower plan speed from us. Signing out, the lower speed plan becomes available again at our location.

Starting December first, they are increasing the cost of our plan yet another additional $5 for each future month and we truly and eagerly cannot wait to ditch AT&T for good someday.

we went to the AT&T store for a long overdue upgrade from DSL. The employee recommended "AT&T Air", which runs off "5G" AT&T cell towers, and has a one-piece router and modem.

I asked "what's the effective actual bandwidth that customers around here get, with AT&T Air?"

The employee did not look up and rhetorically said "Well, it's going to be better than what you have now."

The employee was wrong. Two days later we returned to AT&T, gave them back the equipment, and quit. Their "Air" service was SLOWER than the 30(?) year old DSL setup we'd been using.

We've used AT&T since their dial-up service. When you live in the country or rural areas you have no choice. It's not economically feasible for cable companies to run out lines from local cities with subdivisions. Next came AT&T DSL service and occasional outages with lightning storms. For the last 10-15 years we've had AT&T U-verse. They did put in new lines and our speed is 20Mbps Download and 1 Mbps Upload. It still allows for streaming movies, my blogs, and online biz. About 6 months ago Spectrum did start offering service but their reviews on Trustpilot are incredibly bad. I don't want their cell-service because I'm satisfied with my service. I realize my speeds are considered very slow but I can still stream hi definition movies. I pay AT&T U-verse only $40 a month. They charge a ridiculous amount if their router goes out and insist on a service call. This is my 3rd router in 1 year from storm surges through their phone lines. I have surge suppressors on everything but lightning strikes do disable their routers. They can remotely change my router key code and did it this past time. I luckily got a great tech guy on the phone and he took care of it the day before my service call and a $100 charge! I knew they could do it but the previous service tech said no. Thank goodness I called back and I had a new identical router on hand. In the days of DSL, I'd buy 2 or 3 on eBay to keep as back-ups. Otherwise, I'm very happy with AT&T U-verse Service!

everything about this customer support experience with AT&T is horrible they recognize that you have the correct phone number but then when you have to get into your account and actually see your actual account number they ask you to confirm a completely different cell phone number this place has always been problematic the customer service has been horrible for the last four years that I've been using the service I'm done with AT&T an absolute nightmare at least 20 minutes per goddamn call every time you try to call these guys it's impossible it's annoying and it's just a big rig

they ruined my life

The At & T agents made me change the phones they were supposed to give me the bonus of 6 phones and instead and every month I pay more and more even 317 dollars this is misappropriation and no one helps me but how is it possible?
I ask for help from the Consumer Associations

5618089850
Alessio Sundas

I have been a customer of AT&T since November 2024 until May 2025. My fiber internet service has refused to connect or provide quality connection to any of my bigger devices for the past month. I have called customer service and have been met with comments like "on my side it I do not see these issues" or "call the streaming service/ tv provider (it is not an issue on our side)." However, upon a call recently I have come to find out that AT&T has degraded the service tower near my home since last April! They claimed that they were being "transparent" with me over the phone about this downgrade (meaning they have been knowingly providing me with a service without the full service at full service price) now even though they have known about this issue for a month! Now they are only crediting me for half of the monthly price after I have called multiple times over the past month to figure out this connection issue and have been told that it was the streaming service or tv provider (when they obviously have known it was not!). This is all to say I would not recommend AT&T internet to anyone. They are not helpful, sneaky, and do not know how to provide quality service. Moreover, when I asked them when it would be fixed or if I would be given a discount until they get it fixed they pretty much said that they would not refund the month of service I did not receive (full service for) and that they would more than willingly cancel my account with them. Thus, if you live in the Sandy Springs Area (near 30350) and are having problems with connectivity and your big devices know that right now they have a degraded cell tower and are not being transparent with you and you might not be getting a service that is at full strength due to this issue (this issue will not be resolved until October at earliest).

I was ready to leave AT&T in March because my bill kept fluctuating with no explanation. When I called to cancel, they made me an offer to stay: 2 years at $45/month for 300 Mbps internet, a $150 gift card, and April free. Sounded good—so I agreed.

Then they mailed me a new promo: 1 Gig plan with a $100 gift card. I called to ask about switching and a sales agent guaranteed that I’d still get April free and May free if I switched. He assured me the $150 gift card and April promo would remain, and I'd get the new $100 card as a bonus. He even said, “You won’t have a bill until June.”

Then May hit—and boom, $114 bill, $70 of it for internet. I called and an agent saw in the notes I was supposed to get 2 free months. She even admitted it—but after talking to her supervisor, she came back with the classic AT&T tactic: lie and confuse.

She started spinning a web of manipulative excuses—talking about how they “bill a month in advance” and other fine-print policies. Suddenly none of the promises mattered. It was a bait-and-switch. They have different agents promise you one thing, then hit you with another story when the bill comes. It's a game of deception and dishonesty.

I’m DONE. Back to Cox I go. AT&T, you’ve lost a customer forever.

I’ve been trying to cancel internet service and keep getting the run a round. Prices keep going up and ATT WiFi extenders are now useless. Very poor customer service and repeated outages with no fee reimbursement.

Their sales people are so damn aggressive and rude, I almost canceled my damn plan because of it. They need back the F up, I’m tired of it.

Liars:
This company is very greedy and a bunch of liars. I hooked up Internet Air after they said it would be $47.00 a month, I shut it off after 2 ½ weeks and they charged me $75.00, they told me they will put a ticket in to get it reduced, then the following month they charged me a $9.99 late fee but they told me not to pay until the ticket it resolved. Liars, scammers, greedy company. Internet service could not handle my output and they said it would be two months for the bill to be lowered. Trust me they will charge you the full price of $75.00, then you will call and they will say wait another month until they can resolve it, then they add late fee, then they say sorry you have to pay the full amount, no pro-rated fee allowed. It for sure will be more than $47.00 a month with cell service. I just paid the bill today for $47.48 for two weeks and two days of service, criminals! They also kept saying I did not return the box which is $200.00 which I returned it weeks ago. It took them two months to resolve this issue since Sept 24th, 2024
From: Craig Peters

I don't even know how to make this short, because AT&T is torture to deal with. I went to a store to add a third line to our account for my business. It was nearing closing time, and the representative told me it would be easiest if he gave me the phone and I called AT&T to port my number the next day rather than him doing it in the store. He gave me a temporary number they would replace and I left with a phone in hand. Bad mistake. It took three weeks and endless calls to get that number ported. Then the sim they shipped didn't work. A month in, I was so tired I just gave up on my business - we had moved, and I'd foolishly chosen AT&T internet air as we were in a rural area. It worked great for three weeks, then it was slower than the first time I'd ever gotten on the internet many years ago. Digital marketing doesn't work without the digital part. No phone or internet, I was so burned out with calling AT&T I gave up, despite losing income for weeks.
Then I got fiber internet after a 7-week wait to get on the schedule, went to a store to replace the sim, and got the phone working for the first time.
That's when I discovered my bill had gone up over $200 from adding a line that was supposed to be only ~$45/month. (Which had never even used.)
I was being charged for two new lines - they never replaced the temporary number with the port. This began several more weeks of hell. I don't know how many times I called - but I lost count after I talked to 26 representatives. I believe it's over 30 now. I spent many days over multiple calls, and a day driving to two stores (the first store told me they couldn't help and said I had to go to the "main" store an hour away from my house). The manager at the main store told me they couldn't get rid of the extra line and I had to call AT&T to do it. I begged them to help because I just could not subject myself to their call center anymore (at this point I was 9 hours into trying to fix the issue with the call center with no luck. I drove away in tears.
It took another five hours (not even kidding, I called at 8:30am and wasn't off the phone until after 1:30pm and reached a manager who thought she'd cracked the code. (They had put the phone's installment plan on the temporary number. Nobody could figure out how to transfer it to the number it was supposed to be on.) She said it would be resolved if we left the temporary phone number on the account, and assured I would only be charged for the installment plan, and there would be no data plan associated with it. (Wow...14 hours of my life of dealing with the issue, and nobody could figure out how to get rid of a temporary number that I had never even wanted? I couldn't even use the phone with that number anyway because it wasn't my business number - it was useless to me.)
Fast forward a few weeks later, I looked at my bill, and nothing had changed. I don't even remember how many more hours it took and how many more managers. But the final resolution was I had to pay off the phone in full to get them to delete the extra account. Wow.
I also returned my internet air equipment happily the very same day I cancelled. Got the confirmation at the UPS store and everything. I've since gotten reminder emails to return my equipment.
I called twice in this last month, provided the confirmation numbers, and spent even more unnecessary time on the phone. Both times I was assured I wouldn't be charged for the equipment because they could see it was "in transit" and noted that I had returned it already.
Yep, I just got a bill for $200 plus tax for a non-return fee. I'm on the phone yet again, and I swear that their hold music has given me PTSD.
If I die and hear that music, I'll know I didn't live a clean enough life because I truly associate that sound with hell now.
So this representative, like the other two, assured me the situation has been 'escalated'. So that was only another 49 minutes of my life wasted today, because I can't even remember how many times I was told a situation was 'escalated' in the last few months of calling them.
We all know that it's impossible they actually resolved anything. I know that I'll be calling AT&T until the end of time, until they tell me the only way to 'resolve' it is to pay off the equipment which I returned six weeks ago. Eventually I'll get so fed up with giving them my precious time that I just give in and pay it. I know that's how it's going to go.
I wish we weren't locked into an installment plan on my husband's phone, and wish there was a better company to jump ship to. They're all awful.
This experience has literally left me questioning if I even need or want a mobile phone anymore, or any of the things that keep me tethered to this crappy modern world. I'm fantasizing about giving it all up and going off grid. I'm so tired of it all. If the world ends in a fiery Armageddon, I'll go out with a smile on my face knowing there is no more AT&T.

I strongly advise against engaging with this company. It has been nearly five months since AT&T promised to issue a partial refund for overcharging my AT&T Internet account in January (which is now closed), yet they have failed to fulfill this commitment. Despite multiple attempts to rectify the situation by contacting customer services on three separate occasions, I have been promised a refund in the form of gift cards, none of which have materialized. This consistent failure to follow through on their promises suggests a lack of integrity and accountability within the company. Given these circumstances, I cannot in good faith recommend anyone to associate with them. STAY AWAY!