Auctioneum Reviews 

I would just like to say that the packing department did a very professional job , probably the best I have ever seen
Kind regards Stephen

Probably great at selling second hand fridges and freezers but little else!

Watch out for the hidden charges especially if you don’t like paying more for poorly described items - I am able to make a decent profit on a purchase of an item that was so poorly described that I even feel sorry for the vendor but then for them to try to make extra money for themselves through hidden charges etc is pretty poor form.

Buyers - If you don’t like paying more in additional charges that they rack up on spurious grounds - Avoid

Sellers - they really aren’t that good at the whole auction thing - also Avoid

Straightforward sale of unwanted family heirlooms. Realistic price suggested and achieved. Many thanks.

I am sure the auctioneer at East Bristol Auctions committed fraud against both myself and the vendor / seller of a lot; that they ended bidding early in order to sell at a low price to a friend / preferred bidder of theirs.

I am crippled with motor neuron disease.

This auction house has started to make their auctions "Timed, Internet Only"; you bid like on eBay basically; the only real difference is that, unlike eBay, when you bid in the last 10 minutes of an East Bristol Timed Auction, the time remaining for bids resets to 10 minutes (the lot ends once people stop bidding in the remaining 10 minutes).

A powerchair (special mobility wheelchair) lot 1255 was listed for their 14th March 2022 Timed auction. It was the exact powerchair I wanted but could not afford new / from a dealer. There was no reserve (just a minimum initial bid amount). It was listed and available for people to bid some 4 weeks prior. I put a bid in approximately 2 weeks before the auction was to end. On the 14th March I went online ready to bid again, as I knew others would almost certainly bid on it and at the last few minutes. Sure enough, there was a small flurry of bids, and I rebid to stay ahead each time (remember: each time someone bids in the last 10 minutes of the lot, the time remaining goes back to 10;00 minutes left). Suddenly, while there was over 8 minutes left to bid (I was tactically waiting to bid again at 8:00 minutes to go), the lot was closed and I could not bid again. I complained, bitterly, believing the lot had been sold to another "preferred" bidder (through fraud / corruption / nepotism). I again explained my disability and need for that powerchair.

All I got from the auctioneers was nastiness and threats of legal action for complaining and publishing my complaint; no compassion, no apology, just nastiness. I was eventually advised that it was withdrawn by the auctioneer when they realized it was selling for too little (remember, it had no reserve) and the seller / vendor has stipulated a reserve but the auction house forgot to apply it!

They say they are relisting it in a future auction with a reserve and I can bid again if I want to. No, I don't want to; I don't care how much I need that particular chair, I would rather crawl around then bid on it again.

I don't believe the auctioneer for one moment. I believe what happened is, when I complained and threatened legal action, the auctioneer had just two choices; a) admit fault, or b) claim they withdrew the lot for some BS reason.

Again, listed and available for people to bid on for 4 weeks, removed after people had bid and just 8 minutes before the auction was currently due to end. Plus, the then end time was some minutes after the original lot closure time (it was extended several times of course by the 10 minute rule), so the auctioneer, suddenly, after 4 weeks, after the auction was due to close, decided to withdraw it? I think they got found / called out and are trying to whitewash what happened.

No apology, no compassion, just threats of legal action if I publish my complaint. Why? There is Freedom of Speech in this country, thank God (we are not in Russia). And the facts say the almost certain reason I was prevented from bidding on / winning the disabled powerchair I needed is that the auctioneer was acting in fraud.

Nasty, nasty, nasty. Beyond that, given what I am sure of, I would NEVER sell anything through East Bristol Auctions.

I sold some pollypocket items through Bristol East Auctions. The staff were helpful at every stage, from the lady who initially valued them, to the Iady I spoke to on the phone to clear up a query. I was surprised and pleased with the amount realised on auction day

Susanna at East Bristol was a delight to deal with, rushing delivery of a birthday present that I had bought at auction for my daughter. Lovely people, I will definitely buy through them again

I did not receive professional service at all when I placed several first edition signed books into East Bristol Auctions. Numerous books which they said would be sold separately on a written invoice with notification of a fixed reserve before selling were sold in job lots for a fraction of their true value. It disgusts me that Evan had actually come into my home, verbally agreeing to evaluate my books and then get back to me. He looked at his laptop using my Wifi and said "I can work with this." They were completely undersold in auction. This negligence has essentially lost me hundreds of pounds in book value. Over a series of very unpleasant, rude and aggressive emails Evan from East Bristol Auctions made attempts of suggesting to me that they had tried to contact me in regard to my books via phone. They did not. As an elderly house bound disabled pensioner who is currently fighting breast cancer and attempting to make enough money to meet the massive energy price rises in April I feel as though I have been robbed. I very clearly and explicitly told Evan the value of the books which have been previously valued by an experienced book valuer in Hay-on-Wye. In the past I have indeed successfully sold jewellery on previous auctions run by this company, which have all now left a very bitter, hollow and unsavoury taste in my mouth. Evan has accepted no fault in this matter whatsoever. I contacted The Society of Fine Art Auctioneers and Valuers to raise a complaint. They said that they were; "...not a regulatory body or a forum for dealing with complaints against members, each of whom is a business in their own right, with their own business practices and procedures." Be warned. Do not expect your books to be treated in a professional manner whatsoever. I now face the coming price hikes in April without the financial resources to meet it. I will never trust this auction house again. God help me.

The best customer service ive ever had at an auction house. All thanks to the pleasant wonderful Laura. Top notch lady. The world needs more of you in it. Thanks again for everything ill definitely follow this auction house for more great sales

Excellent service,prompt response to my queries, Lucy very helpful.

Extremely easily to get items valued by an expert and logged into the appropriate auction.
Easy payment to your bank account.
No fuss .

Great staff, fantastic service! Bought a large amount of brass from the recent auction and the team were wonderful to deal with and packed the items so well, thank you so much East Bristol Auctions Team!

Shocking place to deal with staff terrible not interested description of item was wrong item badly put together also said it was glazed it was only Perspex stay clear folks

A really great Auction House amazing service.

Just purchased an item from the auction house, found this very easy. Jasmine who has been very helpful had my delivery well looked after & I received my goods in perfect condition. I recommend them highly & I will certainly purchase from them again with anything that interests me.

Really pleased with their service - friendly staff, good prices, good communication. They sold my china collection for more than I ever thought it would be worth!

OK I Had an issue with buying some unused QEII mint unused postage stamps that were some way short of the described face value -- I did mention it and they have apologized and we came to a gentlemans agreement

Model was described as "appearing mint and unused within its original display box"

It was far from mint. Decals peeling off, scratches, loose side window, missing mudflap and broken mirror.

It was my first experience with a auction house...probably last. I could get same model for 20 more of ebay in really mint condition

How would you like to buy from an auction house that sells you a product that is clearly defective and should have been listed as A/F? Then, when it arrives, it is broken in two. And the auction house says (paraphrasing) “not interested. You should have read our Ts and Cs which exclude everything!” If that all sounds good, you are in the right place, because that is exactly what East Bristol Auctions has just done to me. Customer satisfaction is clearly an alien concept in this part of Bristol!
The item in question was a six-layer Chinese puzzle ball that I won in an auction on 14th May. For those not familiar with this type of object, it is a ball of soft stone that has another ball inside it and another and another up to 6 layers (sometimes even more.) It is intricately carved and it is rather cleverly created in one piece with no joins. It arrived some weeks later on 3rd June. As soon as the box was opened there was clearly a problem. There was a great chunk missing from the outside layer. That chunk was in the packaging. So, it arrived broken, of that there can be no question. Then on closer examination it was very quickly clear that the 5th layer was also damaged with large parts missing. Those parts were not in the packaging, so it was obvious that the 5th layer had been broken before the sale. Any auctioneer / assessor who missed such obvious damage was not doing their job properly! The damaged 5th layer was very quickly spotted by my wife and because the item was defective, I think it is clear it should have been listed as A/F ( a code used in auctions for “as found” meaning the piece is damaged or imperfect.) Hence my belief that the item was both defective (5th layer) and broken (outer layer.)
I contacted East Bristol expecting a helpful response and to get my money back. Instead, a Mr Khan told me that they didn’t do returns or refunds, because their Ts and Cs prevented them being liable for anything. I have copied one of their blanket exclusion clauses below. So just ask yourself if you want to deal with people who have to hide behind such a clause? Customer satisfaction? I think not!
“Subject to the foregoing neither we the auctioneer nor our employees or agents nor the seller accept liability for the correctness of such opinions and all conditions and warranties, whether relating to description, condition or quality of lots, express, implied or statutory, and hereby excluded. This condition or quality of lots, express, implied or statutory, are hereby excluded.”

Fantastic company. Professional and pleasant. I hope to work with them for a long time

Excellent service all round. The staff really know what will sell and keep you well informed throughout the process. I've used them three times now and all sales have been successful.