Mr Fletcher at Hanover Street always knows how to help and this visit was typical. The little wire on my hearing aid had become different and he knew immediately to replace it. He showed me that it wa... Toon meer
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Such friendly, helpful and accommodating staff. Nothing is too much trouble and they genuinely want to help and solve your problem. Margaret is lovely and welcoming on reception and David is always on... Toon meer
Branch located very central in Edinburgh. -many bus routes pass by the location. Also the train station is bery close. But is is located up some steps -so not suitable for wheel chairs or elderly. S... Toon meer
Had a home appointment for the first time as I no longer drive outside my immediate area. I was very impressed as exactly the same high standard as going to their place. The lady was quick and v... Toon meer
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Camilla was extremely thorough and test…
Camilla was extremely thorough and test my aids , this has resulted in improved hearing especially in noisy backgrounds
They are very professional and friendly…
They are very professional and friendly at hidden hearing also very informative about what treatments you need
annual check up
The premises are easily accessible in Edinburgh and one is immediately put at ease by the welcome we receive from the receptionist Margaret and then meeting Mr Fletcher who also gives us confidence with his informal manner who answers our questions in a professional way. In these times it is unusual to have no complaints
Charley's kindness and her knowledge…
Charley's kindness and her knowledge and understanding in all things she seemed to know about my particular hearing difficulty.
Saving for my hearing aid cant wait..
The practitioner was pleasant and easy to get on with. All audio tests were explained to me and the results given to me on the spot. No waiting.The hearing aid is neat and not intrusive for a female. The after service is important to me and the fact one can pay in installments appealed to me as I have a very tight budget. Also that insurance is also offered.
I have always had a good experience at…
I have always had a good experience at Hidden Hearing
Care and attention great
The information and care I received inthe clinic was excellent.
However, the blitz of phone calls, taxt messages and e-mails that I received prior to my appointment were both unneccessary and irritating
Great service
Travelling from out of country, needed repairs to hearing aids, was pleasantly surprised by friendly and prompt service. Would recommend.
Hidden talents
Friendly competent staff who know what they’re doing without singing their own praises
My hearing test
Very happy David was as always curtious, polite and patient my appointment was relaxed and stress free.
Thank you hidden hearing.
M.Fisher.
Always made very welcome
Always made very welcome, listen to how you are getting along wearing hearing aids and helping you with any problems.
I was working in Edinburgh this week &…
I was working in Edinburgh this week & unfortunately one of my hearing aids stopped working. I called the Edinburgh branch & spoke to Margaret who was lovely & said to pop in to the office. I did & saw David who had it fixed in no time. 😊
They both were very friendly & helpful & I’m most grateful to both of them. Made listening to the students at Graduations a lot easier.
Thank you Margaret & David.
My first appointment with Hidden Hearing.
I was welcomed, introduced to my professional and made to feel relaxed. I was given time to understand what was happening.
Always made very relaxed
All staff amazing...so helpful &…
All staff amazing...so helpful & pleasant...c u in August...
Friendly, professional experience
The staff are so lovely and reassuring.
Premises are bright , clean and professional
Kindness
Today we went to the Hanover shop
My mum had broken her hearing aid we are on holiday from Australia
The gentleman was very kind he repaired the hearing aid within minutes
This care is exemplary we are so grateful that you have helped us. Many thanks
Re calibrated the hearing
Re calibrated the hearing aids and introduced new software which have made things better
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