Audika - Lytham St. Annes Reviews 

Called in Lytham today to make an appointment. Elaine was able to see me straight away. She performed a thorough hearing test and fully explained the results in simple terms. Would definitely recommend.

A great experience, the audiologist is excellent, clear and concise information, I was treated with care and respect.

On time and very thorough

I've recently visited Hidden Hearing in Lytham to get my ears de-waxed and to have new Hearing Aids fitted. All the staff have been very friendly, helpful and professional. In particular I'd like to mention the audiologist Elaine Norris who performed a thorough hearing test and then discussed my options for Hearing Aids. She is very professional, thorough and also very friendly to deal with, and I would recommend her wholeheartedly. Colin Taylor

Well received by receptionist, coffee offered. Hearing consultation was dealt with efficiently.

Elaine was brilliant and easy to talk to. She explained in detail all the tests and what they meant. Very knowledgeable professional and friendly. Would definitely recommend her if you need a hearing check.

A thorough investigation into my hearing loss with options to remedy the situation. I left with a written report and graph highlighting my hearing problems.

Had ear wax removed in both ears by Diane Cole this morning.
This pleasant lady explained everything, answered all my questions and carried out the procedure with care and professionalism.Very comfortable throughout.
Thanks Diane and thank you to Glynis on the desk who arranged my appointment for a hearing test.

Had a free hearing test with Elaine a few weeks ago. They offered great, thorough, and helpful service, and they were very friendly and professional. Despite it being free, the session didn't feel rushed and we covered everything necessary. Would definitely recommend it!

Great service talked me through everything Thankyou for your time would recommend Elaine at lytham

Excellent service, comfortable surroundings.

Hi, a very professional team from the receptionist to Elaine, the Audiologist at the Lytham Branch of Hidden Hearing who looked after me very well from start to finish, really friendly and helpful.
I'd definitely recommend this branch, thankyou Ladies.

A very professional review with Elaine Norris at Lytham yesterday. She was extremely helpful with advise on my overall hearing issues and how to manage them. The test was thorough and I could see clearly the results on screen with explanations. The hearing aid has changed my life and I am enjoying the benefits of being to hear clearly conversations and music. Thank you.

The whole experience with Hidden Hearing is always hassel free and really easy. I my mum carer, looked at several company's before chosing,and all did not compare to hidden hearing. They even provide a home service, check appointment closer to the home. Especially, seems as getting my elderly mother to an appointment can be tricky,due to mobility being 90. They are very accommodating, caring and don't sell you what you don't need. The whole service is outstanding at the branch in lytham, and it's worth the travel time based on the level of service my mum receives when at the shop. Couldn't recommend Glynis and Eleane enough. Thank you.

I attended Hidden Hearing in Lytham for my annual hearing test on the 6 June 2024.
In addition to the usual thorough hearing test by Elaine Norris, it was discovered that there was a major fault in my right hearing aid.
Elaine confirmed that the aid would have to be sent away for repair ( which would not take long ) and in the meantime and because I had full insurance, I could be offered loan of a different hearing aid so I would not be too inconvenienced whilst the repair was carried out.
The manufacturer returned my hearing aid on a couple of occasions but the repair was never carried out correctly.
I called into Hidden Hearing on a couple of occasions to find out what was causing such a lengthy delay and was brought up to speed on events by Glynis, the receptionist. I said the delay was not good enough despite several complaints on my behalf by both Elaine and Glynis.
On the 10 July, I was offered my new appointment for a fitting of my repaired aid.
On attendance, I was left speechless by the lengths that both Elaine and Glynis had gone to on my behalf because of these unacceptable delays. Not only had they made several complaints to the Engineers but had also demanded that they speak with the Area Manager. The conclusion of these complaints resulted in me receiving a brand new aid which was two grades higher than my old model, I received a new battery charger for the new aid and in addition my one year insurance premium was paid for by the manufacturer. Their efforts on my behalf resulted in nearly £4k in new costs being awarded to me for free !!!!
I cannot thank Elaine and Glynis enough. They are both exceptional at their jobs and offer such a special service to all their customers.
I cannot praise them enough - Thank you xx

Audiologist Diane Cole was first class. I needed ear wax removing and Diane saw me within 24 hours. She used the modern suction method which was pain-free and immensely efficient. Diane explained every step of the procedure and was friendly throughout. She is registered with the HCPC and I was greatly impressed by her professionalism. It has made such a difference to my hearing. Thank you.

Excellent test from a very professional member of staff

I was let down by another Company and needed to make an appointment without too much delay as both my ears were blocked. Hidden Hearing saw me the same day. The receptionist was extremely friendly and I was seen straight away by a qualified Audiologist. The procedure was efficient and painless. Thanks Hidden Hearing...I will be recommending you to friends.

Very straight forward process. A full explanation of what would happen during the ear wax removal was given. It was painless and I would not have any doubts about having it done again.
Diane Cole was so friendly and put me at ease. Very impressed with the service. Thank you