A highly efficient, prompt and most professional service carried out in a very relaxed manner and clearly explained at every point. I am most grateful. Thank you.
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Lees wat reviewers zeggen
Following a family holiday I had muffled hearing in my left ear. I popped in to Hidden Hearing hoping to get an appointment within a few days but they got me seen within an hour. The lady on recep... Toon meer
Gerry is very caring and professional as well as being very knowledgeable about deafness & hearing loss. He thoroughly checked my ears and hearing. My hearing had gone down slightly in one ear and he... Toon meer
Am incredibly impressed by Hidden Hearing Norwich’s Ear Care nurse Diane Dorr. She has taken immense time and professionalism with my issues and cleans not only the ear canal (as one would expect) bu... Toon meer
4,7
Uitstekend
176 reviews
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Thank you
A highly efficient, prompt and most professional service carried out in a very relaxed manner and clearly explained at every point. I am most grateful. Thank you.
29 juni 2026
Exceptional Service … 10/10
Following a family holiday I had muffled hearing in my left ear. I popped in to Hidden Hearing hoping to get an appointment within a few days but they got me seen within an hour. The lady on reception was very friendly and was super helpful.
The appointment itself was exceptional. Diane was extremely friendly, taking the time to get to know me and my circumstances. She then sorted the issue with exceptional care, explaining the process as she went through it. She carried out a hearing check as well which was great customer care. I cannot recommend this business enough, especially Diane.
A huge thank you for the care and attention you take. An exceptionally positive customer experience. 10/10.
22 juni 2026
Review zonder uitnodiging
Gerry was his usual friendly self
Gerry was his usual friendly self . Highly professional.
13 juni 2026
Seen on time.Very careful and in depth…
Seen on time.Very careful and in depth tests with a very good improvisation in my hearing
4 juni 2026
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Personal opinion
Did not think it correct for receptionist to be chewing/eating whilst talking to me.
Ran late for the 1500 appointment and had to ask at 1505 how long would it be till I was seen. Seven minutes beyond the appt. time.
12 mei 2026
Antwoord van Audika - Norwich
Good afternoon,
Thank you for your 3-star review and for taking the time to share your feedback.
We are sorry to hear of your recent experience, and we appreciate you bringing this to our attention.
This is certainly not the level of service that we aim to provide for our patients.
We have passed your comments to our area management team to investigate. However, if you would like to discuss further, please contact our Customer Services team who would be happy to help.
Kind regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 77519
contact@hiddenhearing.co.uk
Jeremy listened to my concerns of my…
Jeremy listened to my concerns of my previous negative experience and ensured I was not only, listened to and addressed but he explained the process and procedure every step of the way.
2 mei 2026
Great experience
Great experience, I attended for ear wax extraction after 5 weeks of muffled sound and conflicting advise, thanks Diane, highly recommended
1 mei 2026
Review zonder uitnodiging
Excellent customer service.
17 april 2026
Top level of service
What a great level of service. The lady who dealt with my ears today was absolutely brilliant. I couldn't praise
her enough. Definitely my go to place in the future.
27 april 2026
Review zonder uitnodiging
Quick solution to a technical problem.
25 april 2026
Great visit
Great visit, explained everything clearly at the start of my appointment. The clinician was clearly knowledgeable and passionate about the service. Thank you
24 april 2026
Excellent care and service from professionals…
Gerry is very caring and professional as well as being very knowledgeable about deafness & hearing loss. He thoroughly checked my ears and hearing. My hearing had gone down slightly in one ear and he fitted a larger dome onto the one hearing aid of the ear where my cartilage had moved. He also adjusted both aids to reduce background noise. 100% excellent care. Thank you.
8 april 2026
A thorough and complete check up and…
A thorough and complete check up and adjustments to my hearing aids made it a first class experience
25 maart 2026
The gentleman arrived checked my ears…
The gentleman arrived checked my ears and said my right ear was completely blocked with wax but I could still hear okay from it and said he couldn’t do the test and walked out
17 maart 2026
Antwoord van Audika - Norwich
Hello
Thank you for taking the time to leave your review and we're sorry that it has resulted in 1 star
Unfortunately, if there is an occlusion in the ear caused by wax, we would have to refer for wax removal before testing. Testing with a blockage would lead to an inaccurate test result.
However, based on the feedback you have provided, we would like the opportunity to investigate your experience further if you would be happy for us to.
Please contact our Customer Services team on the details provided below and we'd be happy to look into this further for you.
Kind regards,
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Professional
Professional, friendly presentation and at all times, clear, understandable explanation of all processes. Thank you for making my introduction to hearing aids pleasurable.
18 februari 2026
All the staff are always very polite…
All the staff are always very polite and cheerful whenever I have an appointment
12 februari 2026
Professional
The appointment was on time and the person I saw was professional & informative.
I was happy with my test.
3 februari 2026
Hidden Hearing, not eyes or teeth, just HEARING!
Been going th HH for a number of years. They are very professional, Jerry in Norwich knows his stuff happy give advice without pushing the latest products. Products not cheap but you get what you pay for not forgetting their regular 'health checks' are included with the products.
29 januari 2026
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