Audiovisualworld Reviews 

Sent faulty equipment out STAY WELL CLEAR

Order came withing 48 hours as purchased. I emailed over a query and got it replied back to in pretty much under an hour. Goods came as described very good service!!

AVOID, AVOID , AVOID, WORST COMPANY EVER.

I ordered an ISO lead for a Sony head unit, paid extra for 24/48 hour postage as I needed to fit the unit asap. The lead didn't arrive until 5 working days later, 7 days after ordering, too late. I then contacted them to arrange a return of the item for refund, I also complained about the slow postage. I returned the item via Royal Mail, funnily enough they received it the next day!!!! They have had it for over 8 days and no refund. I contacted them and the response was it was a 'special order item' and a refund was not possible. Their own terms and conditions list 'SPECIAL ORDER' as: 'Any item that is specific to a vehicle is also classed as a “special order.” The cable is NOT specific to a Vehicle it is for a head unit that can be fitted into any vehicle. So they contradict their own T&C. They accused me of threatening them, etc etc. When I asked for a refund for the item. They admit they have the item but they will dispose of it as its my property. AWFUL CUSTOMER SERVICE. I have now had to complete a Section 75 claim to my bank to obtain a refund. AVOID AVOID AVOID . NOW they lie on reply, the order was made on 17 June the item delivered on 23 June. Liars AVOID AVOID AVOID Trading Standards Complaint made. FINALLY RECEIVED REFUND FROM MY BANK. SO LESSON LEARNED, DON'T DEAL WITH THESE SCAMMERS.

Good price for a car amplifier compared to other sites. Order process was quite easy. Received item the following week!
I also emailed them about another product. Timely reply from them as well.
Not a problem with Audio Visual World!

What a terrible company!! Ordered a item in January, had a email to say item is out of stock. I requested a refund which they said no problem. Few weeks went by and still no money returned, emailed and was told refund was sent and said I needed to take it up with my bank. Contacted my bank and obviously nothing they could do other than confirm no refund in account. Contacted their world pay account and told as I was not their customer then audio visual world would have to contact them and they would happily look into it. They refused to do that and just kept saying refund had been sent. Had to open a case with my banks fraud team and get returned funds with sending evidence. 4 months later and finally got the money back thanks to my bank, these people are criminal. Avoid Avoid Avoid!!!

Avoid at all costs! Paid for a Kenwood head unit... the money was withdrawn from my bank account the very next day THEN I had an email from AVW saying that this particular unit had not been in stock for 2 years. If that’s the case then surely big-time false advertising? I was offered two alternative brand units but refused saying I want my money back. Eventually I had an email saying my money was refunded via Worldpay but almost two weeks on the money is not on my account. I now have to wait 15 days in order for my bank to now try and get the money back for me, meaning just over a month has now elapsed! In the meantime this terrible company have informed they’ve now deleted my order details due to data protection and are now ignoring further mails from me. I will also report to trading standards as this is absolutely disgusting customer care as well as downright theft!!!

Was interested in purchasing additional audio equipment for my car. Had asked Audio Visual World If they could fit the item.

They explained they were unable to help, which naturally, led to the follow up question by me if they could recommend somewhere I could get the item fitted.

They flat out refused to help me unless I purchased the item first. I tried to explain that as a consumer - it made sense that I try and find someone that can fit the item first and then purchase it. This was met with ignorant and rude emails from Jodie King who clearly doesn’t value customer service.

It’s a shame really - they’ve just lost out on a sale, as I was more than happy to buy the item from them and go with their recommended fitter once I made contact with them.

Would not recommend - haven’t ever come across a car audio supplier with this much arrogance and who don’t value helping their customers.

Great speakers at a very good price. Very fast shipping. Will definitely buy from these guys again.

Ordered the standard orion sub and was sent the SPL version. I contacted them about it as it is the wrong product and more expensive- trying to do the right thing. They replied advising they had contacted Orion and were told they only make 1 type. Ordered another 1 few weeks later and they sent me the standard one which is what they are advertising and what should have been sent the first time.

Got in an email battle with me and my husband that there is only 1 type of sub until i sent them a link showing the SPL version and pictures of the 2 subs they sent. No customer service manner in the emails either, very unprofessional.

Paid 10 for express delivery on both occasions. They now flat out refuse to collect the wrong one they first sent. Their excuse is past the 14 days despite being made aware and it not being used! Poibt is I'm installing both. Currently starting a case with trading standards and ombudsman. I have a rock solid case as advised by Citizines advice.

Will also be contacting Orion as they are supplying these products and claiming the information given from Orion themselves.

Run as far as you can from this lot. You're better off paying more and getring it from somewhere reliable.

Ordered Friday night not expecting the company to work weekends I thought my parcel wouldnt arrive till at least Thursday. It was posted Monday and I received Tuesday. So happy with my focal speakers they have turned my 4/10 oem system into 9/10. Thanks audiovisualworld
-CHRIS TOYOTA GT86

I ordered a stereo fitting kit with free delivery within 28 days. After 28 days still no fitting kit. On follow up I was told I would have to pay a further £20 as the price had gone up after I had bought it!!! Shocking!! I have requested a full refund, and am tempted to report to Trading Standards depending on how quickly that is processed. What a waste of time and effort, and I will need to purchase elsewhere. I have now read a number of AVW responses below and no I wasn’t offered an upgrade!! :-)

Good website, quick delivery and even upgraded product to new version at no price change. Very impressive and definately use them again

I contacted Audiovisualworld via email to enquire about a Thinkware ivolt Hardwire battery as they don’t have a telephone number listed on their site. I already knew the price of the item at £179.99 BUT wanted to know that they have the item in stock. I recieved a email confirming that they did have the battery in stock, Normally £199.99, our price £179.99. I hour later, I received another email stating that the price of this product will be revised to £199.99 as we only have the last one left. Can’t understand why the company wants to increase the price by £20 within the hr. I will not be placing my order with them and will take my business elsewhere. Think they take advantage of you as your unable to speak to them direct. Would not recommend them to anyone.

Ordered a brand new speaker for £450 on Audio Visual World website.
Payment was taken from my card and I received a confirmation email of my order and payment.
Four hours later received email advising that the price had to be increased by £100 and that I had to 'upgrade' my order.
Contacted my credit card provider to obtain a refund (which takes a week).
Other people are reporting the same issue of price being increased once payment has been made. Reported to trading standards.

Had a very bad experience with them and would not recommend. I order a set of speakers and paid for them as they were available on their website. Next day I receive a mail informing me that they did not have it in stock and have been asked to pay an extra £39 for the next best thing with no apologies or trace of a possible refund. After asking and explaining that I do not want anything else and requested a full refund they offered a discount for something I did not want instead of a confirmation of the refund!
Check their stock before ordering something!!!

Had an issue with the wrong item turning up, however, customer service was excellent and replied within the hour saying they will dispatch the correct item the following day. Great service :)

Ordered a pair of Mission LX1 Speakers in cherry wood. After ordering, I checked the reviews here, and was a little worried, but they arrived very quickly. Ordered on Friday, received the following Monday. No issues whatsoever.

I tried to source charger kit from.other connects2 suppliers who said they could not get hold of it even though I'd spoke direct to connects2 who said they had them . One supplier who did say they could get it wanted double the price.
These guys priced it spot on and sourced the kit and delivered it when they said they would.
Great service.

Ordered an item that thay advertised as being it stock, had to wait six weeks for delivery. I would have canceled but this item was out of stock everywhere so I just waited. If an item is advertised as 48 hour delivery one would expect to receive it in that time. To be fair I emailed them twice and they did reply both times which was good I guess but never contacted me with any sort of update without me asking. As you would expect I'm not happy and don't think I would use them again, sorry.

Before I relate my experience I would remark on the comments of a couple of other reviewers of this company, who state that the negative reviews are fake. It is far more likely that a positive review is false than a negative one. What would be the incentive to leave a spurious negative comment?
I ordered a micro hi-fi system last week, advertised at £190. I also paid £10 for next day delivery. The money was taken immediately, therefore a contract was entered into (offer, consideration, acceptance). The next day I received an email stating that there had been an increase in price and that if I wanted to proceed with the order a further payment of £40 would be required. This constituted a breach of contract. If the increase had been notified prior to taking the money, no breach would have taken place since at that point no contract would have existed. Reading some of the other negative reviews it would appear that my experience is not unique. Needless to say, I did not accept the increase and cancelled the order.
Like others, a week on the refund has still not been made. It is likely that I shall have to make a claim under Section 75 of The Consumer Credit Act. I will receive my refund one way or the other but who needs this sort of inconvenience? Prospective purchasers from this company might well have a hassle free experience but given the level of negative feedback, chances are high that they won't. Proceed at your peril!

UPDATE 12 Oct 2018
Following the initial post, AVW contacted me and gave the following explanation regarding the contractual position of the transaction:
They did not take my money, I gave it to them. This assertion is based upon the fact that they use a third party (World Pay) to collect the money prior to despatching goods. For all I know, it might get them off the hook if they were sued for a breach of contract damages claim.
The manufacturer put up the price of the goods before they had a chance to update the price on their website. I have no reason to disbelieve this statement. What I can say is that I have found another retailer who has advertised the same item at the old discounted price and has honoured that offer.
The timescale involved in processing a refund is dictated by the banking process. I can confirm that I have now received the refund and again, AVW's explanation is probably correct.
I have tried to be honest and lucid in this review, and if I can say one thing positive about AVW it is that they always responded quickly to my communications. I leave it to you to decide whether you can trust them with your purchase.