Avant, c’était beaucoup plus simple : on pouvait voir beaucoup de familles et les contacter facilement. Depuis la mise à jour de l’interface, c’est devenu beaucoup moins pratique. On ne peut voir qu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Aupair World is a wonderful website for anyone looking to move abroad. I created my free profile and found a family in Germany that I adored. Now I live in Munich and am really enjoying being an au pa... Toon meer
Bedrijf heeft geantwoord
Amazing! As a first-time au pair from the USA in 2025, I found an absolutely WONDERFUL host family in Belgium that I've lived with for a year now via Au Pair World. The website is free, easy to use, a... Toon meer
Bedrijf heeft geantwoord
Super enttäuscht, trotz Bezahlvariante und kompletten Profil inklusive Bildern erhält man leider keine Antworten. Bei über 50 Anfragen haben sich 3 Leute mit einer Nachricht zurück gemeldet, danach wu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
AuPairWorld is the largest and most popular platform for au pairing on the internet. It brings together host families and au pairs from around the world who want to make contact with each other and organize an au pair stay together. Typically, approximately 30,000 au pairs and 12,000 families are actively searching on the platform with the aim of matching with each other. To support these matching services, AuPairWorld provides detailed, up-to-date information about au pairing regulations and arrangements in 22 popular au pairing countries. AuPairWorld also maintains an active community presence on social media to help newcomers learn about au pairing as a uniquely beneficial form of intergenerational cultural exchange. Au pairs use the platform free of charge, while host families purchase a Premium membership in order to be able to make direct contact with the au pairs registered on the platform. AuPairWorld has been in operation for 25 years and served more than 4.5 million people in this time.
Contactgegevens
Friedrich-Ebert-Str. 10, 34117, Kassel, Duitsland
- marketing@aupairworld.com
- aupairworld.com
3,3
Gemiddeld
164 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Kaum Rückmeldungen - kein Erfolg.
Es gibt (theoretisch) eine große Auswahl, man kann aber den Eindruck gewinnen, als gäbe es Fakeprofile.
Wir haben an die 30 AuPairs kontaktiert und in weniger als einer Handvoll Fälle überhaupt irgendeine Rückmeldung erhalten.
Hier zeigte sich leider oft, dass falsche Angaben gemacht wurden. Bewusst, oder unbewusst, lässt sich nicht sagen.
Mal war das Alter falsch, mal war das Herkunftsland „zufällig“, aber nicht korrekt in der EU, mal die Sprachkenntnisse falsch.
Nach zwei erfolglosen Monaten mit premium-Account haben wir nun aufgegeben. Die Krönung war nun, dass uns ein AuPair geschrieben hat, wir die Nachricht aber nur mit premium lesen können. Also quasi 50€ für eine Nachricht…
Alles in allem also leider keine positiven Erfahrungen und wir würden das Portal nicht weiterempfehlen.
19 september 2025
Review zonder uitnodiging
Antwoord van AuPairWorld
Hallo,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihr ausführliches Feedback mit uns zu teilen. Es tut uns sehr leid zu hören, dass Ihre Erfahrungen mit AuPairWorld nicht so positiv waren wie erhofft. Wir verstehen gut, wie frustrierend es sein kann, wenn Rückmeldungen ausbleiben oder Profilangaben nicht den Erwartungen entsprechen.
Die Sicherheit unserer Nutzer hat für uns höchste Priorität, und wir arbeiten kontinuierlich daran, die Plattform noch sicherer und verlässlicher zu machen. Wenn Ihnen Profile auffallen, die verdächtig wirken oder falsche Angaben enthalten, melden Sie diese bitte an unser Support-Team, damit wir sie umgehend überprüfen können.
Bezüglich Ihres Premium-Accounts würden wir uns sehr freuen, wenn Sie uns weitere Informationen zu Ihrem Profil geben könnten. So können wir die Situation analysieren und eine zufriedenstellende Lösung für Sie finden. Bitte zögern Sie nicht, uns unter support@aupairworld.com
zu kontaktieren.
Wir nehmen alle Rückmeldungen sehr ernst, da sie uns helfen, die Plattform und die Erfahrungen für Familien und Au-pairs stetig zu verbessern. Vielen Dank noch einmal, dass Sie Ihre Gedanken mit uns geteilt haben. 🧡
Mit freundlichen Grüßen
Ihr AuPairWorld Team
I started to look for a host family in…
I started to look for a host family in different countries by November 2024 and by December already had found the perfect one for me and started the visa request. I like the AuPair site cause is practical and easy to use, knowing what I wanted and my priorities it was pretty easy to say no to many families for finally say yes to the right one
12 april 2025
Review zonder uitnodiging
Antwoord van AuPairWorld
Dear Paola,
Thank you for sharing your experience! It’s wonderful to hear that AuPairWorld made it easy for you to connect with your perfect host family 🧡
Wishing you the best in your next adventures,
AuPairWorld Team
The BEST experience
Worked with my family for about 3 months, and AuPairWorld was the perfect agency to work with. The profile was easy to make, the website was simple to follow, and overall just a smooth ride! I wouldn’t have met my family without them, so I am SO grateful for AuPairWorld. Truly!! I can’t imagine life without my host family, and AuPairWorld is the reason!
8 september 2025
Review zonder uitnodiging
Antwoord van AuPairWorld
Dear Teresa,
Thank you for sharing your experience! It’s wonderful to hear that AuPairWorld made it easy for you to connect with your host family and that your three months together were so meaningful. 🧡 Knowing that we could help bring you and your family together truly makes our work worthwhile.
Wishing you many more unforgettable memories ahead!
AuPairWorld Team
I would highly recommend aupair world
I would highly recommend aupair world. Not only has it helped me to find an amazing host family but it also helped my parents to find 5 aupairs.
In my experience finding a host family was incredibly easy thanks to their website. It recommended me to a lot of families and I was able to search for other families out of the easy find ones. Eventually I found the perfect host family and spent a beautiful summer in Italy.
31 augustus 2025
Review zonder uitnodiging
Antwoord van AuPairWorld
Dear Ana,
Thank you so much for sharing your story! We’re so happy to hear you found your perfect host family and had a wonderful summer in Italy. It’s also amazing that AuPairWorld could help your parents find five au pairs — that’s quite the success! 🧡
Best wishes,
AuPairWorld Team
Good website and opportunity to find your match
I never really had any problems with the team or the website. It was good described what to do so that everyone can do it on their own. I never really had contact with one of the team but in my opinion that wasn’t necessary. One thing that wasn’t that nice were the messages. Sometimes they didn’t show new messages or already put them on read. But ortherwise it‘s a very good website to find your match :)
28 augustus 2025
Review zonder uitnodiging
Antwoord van AuPairWorld
Dear Linda,
Thank you for your feedback and for sharing your experience! We’re happy to hear that you found the platform clear and easy to use, and that it helped you on your journey to find your match. 🧡
We also appreciate you mentioning the issue with messages not displaying correctly. Feedback like yours helps us improve the platform further, and we’ll make sure to pass this along to our team.
Wishing you all the best for your future adventures!
AuPairWorld Team
Fakeprofile?
Haben zum zweiten Mal eine einmonatige Mitgliedschaft und bisher nur schlechte Erfahrungen gemacht!
Das erste Aupair mit dem wir uns schon geeinigt hatten, musste plötzlich wieder arbeiten. Beim zweiten Aupair waren es Sommerkurse, welche sie plötzlich von der Uni vorgeschrieben bekam. Interessanterweise steht in ihrem Profil nun "Suche ab 09/2025", obwohl sie laut eigener Aussage dieses Jahr keine Zeit mehr hat.
Viele Aupairs, die uns aktiv angeschrieben hatten, antworteten irgendwann nicht mehr und die meisten anderen geben auch keine Rückmeldung. Wir sind wirklich sehr enttäuscht und können die anderen negativen Bewertungen leider nur zu gut nachvollziehen...
18 augustus 2025
Review zonder uitnodiging
Antwoord van AuPairWorld
Hallo Jürgen,
vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen. Es tut uns sehr leid zu hören, dass Sie auf solche Schwierigkeiten gestoßen sind – wir verstehen gut, wie enttäuschend es ist, wenn Pläne sich ändern, nachdem man bereits Zeit und Mühe in eine Verbindung investiert hat.
Manchmal können sich die Umstände für Au-pairs unerwartet ändern, und gleichzeitig fällt es jungen Menschen nicht immer leicht, einer Familie direkt abzusagen. In jedem Fall steht die Sicherheit unserer Plattform für uns an oberster Stelle. Sollten Sie jemals auf ein Profil stoßen, das Ihnen verdächtig vorkommt, melden Sie es bitte, damit unser Support-Team weitere Überprüfungen durchführen kann.
Unser Customer-Support-Team schaut sich Ihren Fall auch gerne genauer an und unterstützt Sie direkt. Falls noch nicht geschehen, wenden Sie sich bitte an uns unter support@aupairworld.com, damit wir Ihnen weiterhelfen können.
Ihr Feedback ist uns sehr wichtig, da es uns hilft, die Plattform und die Erfahrungen für Familien und Au-pairs stetig zu verbessern.
Mit freundlichen Grüßen
Ihr AuPairWorld Team
Very bad they don't give you clearly…
Very bad they don't give you clearly reasons why they don't accept your profile it seems they don't accept aupair from certain countries and they don't want to cancels that on their site very bad very bad I can rate it 0 reviews
18 augustus 2025
Review zonder uitnodiging
Antwoord van AuPairWorld
Hello Chioma,
We are sorry that your application has not been successful, and we understand your position on this matter. There can be many reasons why profiles are not accepted, for example there may not be a clear visa path for the destination country.
We suggest that you check whether it's possible to search for a host family on another platform or to organise an au pair stay on some other basis, perhaps with an individual agency.
We apologize for not being able to offer a favorable response, but we genuinely wish for your future endeavors to thrive and succeed.
If you have any other questions, feel free to contact us directly at support@aupairworld.com.
Best regards,
AuPairWorld Team
Options are very limited
It was much better before the update, now profiles you can see and contact is very limited. You can only see the profiles if they have choosen your country as an option. And their reason is "families are getting spam messages" Then how about simply banning these users? My country may not be the prior choose of the host family but that doesn't mean we can't be a good match.
17 augustus 2025
Review zonder uitnodiging
Antwoord van AuPairWorld
Dear Lin,
Thank you for your feedback. Of course, au pairs from any country can be amazing! At the same time, every host family and au pair is free to have their own preferences — for example, some families may prefer au pairs from certain countries due to visa requirements or because they’re looking for native speakers of a specific language.
EasyFind is designed to help you connect with host families who have selected your country and preferences, so you’re matched with families where both sides are actively looking for what the other offers. This ensures that the connections you see are genuinely compatible, even if it means you won’t see every possible profile.
We’re always open to feedback from our users. This update was made based on input we received, but we will continue to listen to all of our users to make sure the platform works as best as possible for everyone. 🧡
Best regards,
AuPairWorld Team
My experience was simply wonderful
My experience was simply wonderful. The Au Pair World website helped me with all my questions and guided me. I was taking care of a 2–4-month-old baby in France, and the family won my heart — and I won theirs too! Also, whenever I had a question or anything like that, Au Pair World was there to support me. Besides, their website is super simple and intuitive. Thank you for everything!
7 augustus 2025
Antwoord van AuPairWorld
Dear Rut,
Thank you so much for sharing your beautiful experience!
It’s wonderful to hear how well things went with your host family in France and that our website could support you along the way.
Stories like yours are exactly why we do what we do, and we’re so happy you felt guided and supported throughout.
Wishing you all the best for the future! 🧡
AuPairWorld Team
Antwoord van AuPairWorld
Hallo Finia,
Vielen Dank für dein Feedback! Wir freuen uns sehr, dass du so zufrieden bist. 🧡
Liebe Grüße
AuPairWorld Team
I found the perfect host family
I found the perfect host family with this Plattform. It's super easy to use and modern.
9 augustus 2025
Review zonder uitnodiging
Antwoord van AuPairWorld
Dear Marie,
We’re so glad to hear you found your perfect host family! Thanks for your kind words, it’s great to know you found the platform easy to use and helpful.
Warm regards,
AuPairWorld Team
Best Experience Ever!
Au pair world was such an easy and seamless experience. I put in the exact criteria I wanted in a host family and they matched me to so many families I was able to connect with. They led me to the best family I could have asked for!
31 augustus 2024
Review zonder uitnodiging
Antwoord van AuPairWorld
Dear Emma,
Thank you so much for sharing your experience! We’re thrilled to hear that AuPairWorld helped you find exactly the right host family and made the whole process smooth and easy. It’s wonderful to know you connected with the family of your dreams! 🧡
Best wishes,
AuPairWorld Team
Met my dream family in Australia!
Got connected to my dream family over aupairworld! Was only suppose to be there for 5.5 months but ended up extending my stay to 10 months and it was the best experience of my life!
15 augustus 2025
Review zonder uitnodiging
Antwoord van AuPairWorld
Dear Kayla,
That sounds incredible! We love hearing that AuPairWorld helped you connect with your dream family in Australia. Extending your stay from 5 months to almost a year says it all, what an amazing experience to look back on. Thanks a lot for sharing your story with us!
All the best,
AuPairWorld Team
Why my profil cannot accept
Why . My profil always cannot accept . Please give me opurtunity for meet new host family for me .i want to explore Europe country please
14 augustus 2025
Review zonder uitnodiging
Antwoord van AuPairWorld
Hello,
We are sorry that your application has not been successful, and we understand your position on this matter. There can be many reasons why profiles are not accepted, for example there may not be a clear visa path for the destination country.
We suggest that you check whether it's possible to search for a host family on another platform or to organise an au pair stay on some other basis, perhaps with an individual agency.
We apologize for not being able to offer a favorable response, but we genuinely wish for your future endeavors to thrive and succeed.
If you have any other questions, feel free to contact us directly at support@aupairworld.com.
Best regards,
AuPairWorld Team
Super recommended!!
Been working as an aupair with my actual host family here in Spain for over 3 weeks now!
AuPairWorld is a very useful website to connect aupairs with host families!
All of the information on the contracts, visa and insurance for most of the countries were super useful!
I wish there were more info on other countries, since at the moment there's only the most popular destinations like UK, Spain, France, Australia etc...
Super super recommended though! I found my family after just a week!
13 augustus 2025
Review zonder uitnodiging
Antwoord van AuPairWorld
Thanks so much for your lovely review! We’re really happy to hear you found your host family so quickly and that things are going well in Spain. It’s great to know the info on contracts, visas and insurance helped you along the way.
And thank you as well for the feedback about more countries, that’s definitely something we’ll keep working on.
We wish you a fantastic au pair experience with your host family!
Warm regards,
AuPairWorld Team
Très satisfaite
Très satisfaite, première expérience positive pour nous, à renouveler l'été prochain
1 juni 2025
Review zonder uitnodiging
Antwoord van AuPairWorld
Bonjour Clémence,
Merci beaucoup pour votre retour positif ! Nous sommes ravis que votre première expérience sur AuPairWorld ait été une réussite et nous espérons que tout se passera aussi bien avec votre prochain·e au pair l’été prochain.
Cordialement,
L’équipe AuPairWorld
3 times thank you!
I have used AuPairWorld for all my au pair experiences — in Germany, Luxembourg, and Italy — and I couldn’t be happier with it. It’s a trustworthy platform for both sides, and I can honestly say it changed my life, giving me experiences, friendships, and opportunities I would never have had otherwise. They even supported me in publishing my book about my first experience in Germany. Leaving this review is the least I can do to show my appreciation. Thank you!
11 oktober 2024
Review zonder uitnodiging
Antwoord van AuPairWorld
Hi Ana Paula,
Thank you so much for your wonderful review, and for trusting AuPairWorld not just once, but three times! We’re thrilled to hear that your experiences in Germany, Luxembourg, and Italy have been so positive, and it means a lot to know our platform played a role in creating those opportunities, friendships, and memories.
It was a real pleasure to support you with your book Diário de Au Pair, and we’re proud to see your au pair journey inspire others.
We wish you all the best for your next adventures — and thank you again for being part of the AuPairWorld community!
Best wishes,
AuPairWorld Team
Exelente muy buena la clase
9 augustus 2025
Review zonder uitnodiging
Antwoord van AuPairWorld
¡Gracias por tomarse el tiempo de dejarnos su opinión!
Atentamente,
Equipo AuPairWorld
I paid to become a premium member - useless website
I’ve paid to become a premium member, but I cannot amend my profile to be able to find an au pair. Despite making contact three times? I have had no response.
I have tried to use my laptop and my iphone.
Useless website.
Also overall last time I used this website a few years ago, there were so many issues with the messaging service.
Waste of valuable time when I am already time poor.
7 augustus 2025
Review zonder uitnodiging
Antwoord van AuPairWorld
Dear Nadia
Thank you for your feedback, and we apologize for any inconvenience caused. Our support team has already reached out to you via email—please check your inbox or possibly your spam folder. If you would like a refund, simply reply to the email, and we will process it promptly.
Nonetheless, we are ready to help you identify and resolve the technical issue. We recommend trying different browsers or devices to see if the issue persists and letting us know the outcome so we can assist you further.
Please let us know how you would like to proceed.
If you have any other questions or need assistance, feel free to contact us directly at support@aupairworld.com.
Kind regards,
AuPairWorld Team
We would not recommend AuPairWorld at…
We would not recommend AuPairWorld at…
Our au pair from Spain only stayed for one day and could handled the most basic chore foe one day. This is after i paid money to register on the site, paid for her flight into the uk and taxi to and from airport. WHAT A RIP OFF!!!!
4 augustus 2025
Review zonder uitnodiging
Antwoord van AuPairWorld
Dear Tolu,
We’re sorry to hear about your disappointing experience. We’d like to clarify that AuPairWorld is a self-service matching platform where host families and au pairs choose each other directly. We are not an agency and do not arrange contracts, travel, or employment.
Because arrangements—including responsibilities and agreements—are made directly between families and au pairs, we always recommend open and detailed communication beforehand, including checking previous experience and asking for references to help ensure a good match. Please note that we do not recommend host families pay the travel costs of au pairs, as au pairs are generally responsible for their own travel expenses.
That said, we’re always here to support our users with advice and guidance, and to help mediate if any issues come up. If you’d like to discuss this further or need assistance, please don’t hesitate to reach out to our support team at support@aupairworld.com.
If you believe a user has not acted in good faith, you’re also welcome to submit a complaint, and we will review the situation carefully.
Best wishes,
AuPairWorld Team
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