Dont use this platform
Thank you for your response.
You state that the currency exchange service has been completed in full. If that is the case, please explain why my withdrawal cannot be processed and why an additional payment is now being requested.
I note that I have already paid AUD $555.16 following your earlier instructions. Despite this payment, my funds remain unavailable for withdrawal.
I am not requesting that support staff act as lawyers or prepare documents on my behalf. I am simply requesting a clear explanation of the basis on which my withdrawal is being withheld and the reason additional payments are being demanded.
At this stage I will not make any further payments. I request either:
Processing of my withdrawal using the information already provided; or
A written explanation of the specific reason my withdrawal is being refused.
Regards,







