Garbage product, garbage company, garbage customer service
I wish I could give this company negative stars. I truly can't recall encountering a corporation as dedicated to screwing the customer as this one.
I made the mistake of thinking giving their anti-snore spray a try couldn't hurt, but I was wrong. I selected 2 bottles for my first order and clicked the, "discounted subscription" option because the fine print had the usual, "cancel anytime" disclaimer I unfortunately believed. Fast-forward 12 days later, the bottles finally arrived from China (the website boasts American manufacturing with speedy American shipping from hard-working, trustworthy Americans).
I tried the spray for 4 nights, and it didn't work. At all. That's fine. Sometimes things don't work out for us. I followed the, "cancel anytime" instructions, emailed the customer service as instructed, and requested the cancelation I was falsely lead to believe was possible. What followed was 37 back and forth emails with the aforementioned, "customer service" refusing to cancel my subscription, demanding I pay the negligible difference between the subscription price and the one time purchase price, and threatening to continue charging my payment method despite my clear, concise, and constant request the company cancel any and all future charges per their, "cancel anytime" terms and conditions clearly stated on their website.
I wish Trustpilot allowed photos to accompany the reviews. The incessant back and forth emails I've been subjected to with this evil snake oil salesman is pathetic and sad. Just a couple screen shots of this obviously illegal attempt at extortion would guarantee no one else would have to experience such BS.
Save yourself the disappointment, frustration, and overall waste of time. Avoid Somma at all costs.

Antwoord van Somma







