Aurora Reviews 

Would give them 0 stars if possible. This is a shady company with some of the worst customer service I've experienced. I bought two machines and was happy with them. Then received an email about the devices being 80% off. Curious, but not needing a third, I clicked wondering how much I would have saved if I had waited a few weeks (math is not my string suit and I have cognitive decline to boot). I somehow pushed something that ordered a third device at full price. I IMMEDIATELY emailed the company explaining what had happened, asking them to cancel my order. Not only did they refuse to cancel, they did not even offer the discount. Then instead of offering to pay return shipping they wanted me to pay return shipping to Great Britain. I am on a fixed income due to being disabled, so decided not to take a loss and pay shipping. Will gift the third device to someone. This is how they treat someone who already bought two machines and a pointless carrying case by not noticing that I needed to unclick the carrying device on the first order form. I chalked it up to my deteriorating brain and kept the carrying case the first time. But, for them to show a complete lack of concern for people by refusing to cancel an order made a few seconds ago and then refusing to pay return shipping, almost seems intentional to me. Very dissapointing. Not at all what I've experienced with other companies. I am guessing at the date this occured. My memory is not goid for dates. Pretty sure it was August.

Pasted below is self-explanatory documentation sent to the company, personal info deleted:

FROM: Steve Jones
XXXXXXX
XXXXXXXXX
Text XXXXXXXXX

SUBJECT:
AURORA Order # 54872
This is to request a review by manager of the Customer Service Dept.

There are two issues for which I received several commitments that “the team” would investigate and get back to me, but I have not yet been contacted.
1. A refund of the advertised additional 40% discount for placing my order by midnight. Discussed in multiple communications described below.
2. I received an additional rigid protective case today. The original shipment of my projector came packed in a protective case. You’ll see below communication about a second case, stating that I only needed one.

On Aug 30, I received your confirmation of my order of an Aurora Projector, via e-mail and text messaging. That confirmation listed #1 Projector and #2 Protective Cases. I thought that might be your way of listing Item #1 and a separate Item#2, but in case it meant 2 cases were ordered, I responded as follows.
On e-mail, I responded same day, as follows: “Does this say 2 protective cases. I only wanted one hard case. And the extra 40% discount still remains to be applied. Steve Jones”.
Note that the ad I ordered from implied that if I wanted a hard protective case, I had to order it.
In addition, via text messaging, I also raised the issue of the lack of the additional 40% discount that the ad stated would be applied if I placed my order by midnight. I received a response stating this issue had been flagged to the team and someone would sort it out.

On Sept 1, on text messaging, in response to another marketing effort, I responded that I was waiting to see how the customer service team responded before deciding about further purchases. Your same day response repeats that my discount issue had been flagged for follow-up.

On Sept 6, in response to another marketing e-mail, I submitted another e-mail inquiry, as follows,
“I have received my Aurora projector and I'm awaiting your promised response to my initial inquiry about me not getting the additional 40% that was offered the day of my order. I have two responses stating that your customer support team is expediting a response. Now I get this marketing piece offering an additional 25% discount. How this matter is resolved will shape my decision of any further purchases.
I do appreciate how the projector looks in our bedroom. But my intended purpose is for use onstage for my rock band at small local venues. I won't get that opportunity try it out until this next weekend.
Pls advise the status of the response.”

Thank you for your consideration of this matter.

More documentation:
2nd submitted requested review to Aurora. First one was Sept 15, but I didn’t copy it to paste here. This one was just submitted Sept 16:
“In addition to the review I submitted yesterday, I'd like to add that the projector itself malfunctioned last night. As previously stated, the remote doesn't work any longer, so it was inside the carrying case, but the projector was plugged in, but off when I went to sleep. During the night, I was awakened by the tone of the unit turning on, immediately followed by the lights projected on the ceiling. I had to get out of bed and unplug the unit.
Because of this, the failed remote control, the unwanted extra carrying case, the failure to credit the advertised extra 40%, and the repeated lack of follow-through on my concerns, I am requesting authorization of product return with full credit.”

The product is even better than I expected

I was in awe of my projector
and the amazing lights and beauty. I recommend everyone get one !!

I ran across this company, looked at their product, and thought "why not give it a try". All I can say is that I was so blown away, that I bought 4 more projectors (upgrading each time). Now, I am keeping the Atlas Projector, and giving the others away for Holiday gifts. I guarantee....you will NOT be disappointed with any of the Aurora products!!

Great product. LIghtning fast delivery. Bought the projector on 8-30-26 and received it on 9-05-26. Quality packaging. Very happy with my purchase.

Subject: URGENT: Defective Product Return & Dispute – Order #AURORA54138
To Whom It May Concern,
I am writing regarding order #AURORA54138 for the two projectors. One of the units arrived completely non-operational, which is entirely unacceptable. Furthermore, I am extremely dissatisfied with your customer support, as I have attempted to reach out regarding this issue without receiving a response.
To add to the frustration, return shipping quotes via UPS are coming in at over $300—charging exorbitant return fees for a defective product that you shipped in a non-working condition is completely unreasonable.
I am requesting a prepaid return shipping label immediately so that I can send the defective unit back without absorbing these unfair costs, and I expect a prompt resolution regarding a full refund for the faulty item so those funds can be redirected where they are needed.
Please contact me immediately at this email address to resolve this matter.
Sincerely,
Donald E. Hill Jr.
Floresville, TX 78114

As advertised. Really nice ambiance and quality for the price.

Ordered and paid for projector. No confirmation from aurora-projector.com. Money has been taken from my bank but no item has arrived. No order/tracking number received. Have e-mailed company several times but they don’t respond.

It is a good product, but not as illustrated on Facebook.

It was a fantastic Birthday gift! Easy to learn controls and am very happy after the third night.

I have not used it im giving it as a wedding gift im sure they will like it

The projector only halfway works. The relaxing sounds lasted for three days when I put them on, then stopped. Also the stars don’t last for four hours like the description says. Disappointed.

I bought two projectors from this company. Their literature claims it to be integrated with Alexa, but it is not completely. You cannot turn it on and off using Alexa, which is a showstopper for me. They should be more clear in their advertising. I decided to return both of them packaged like new in the original packaging one of which was never even opened. I had to ship back to the UK at my expense and then I had to chase them for weeks to get a refund. They never gave me a refund until I opened a dispute with my credit card company. They finally were forced to credit my return. Based on my experience, I would not trust this company.

Good value and versatile

They are lying about the risk free trial. Ordered the Atlas projector. It is a piece of crap. Told them I dont want it and I'd like my money back. They said I have mail it to England at my expense, then if they decide they can resell it, they will refund me. Clearly it is not cheap to mail a package to England. Nothing about this is "risk free." Horrible, lying company. Do not buy from them.

This is such a cool machine, I love having it on and seeing all the details in everything. Very nice experience and very relaxing.

I LOVE my aurora projector and had to buy another for my precious grandson who enjoyed mine!

I love the stars and the northern light experience. I am still figuring everything out. I was hoping it would fill the room a little more and would make more natural changes but I'm getting used to it.