Aurugs Reviews 

This is our second AUrugs purchase. We ordered a large multicolored rug on Dec24 and received it 6 days later. And yes it was shipped with FedEx and came from South Carolina. It was also folded for shipping which has now almost smoothed out. Similar rugs from Australian retailers were 50% more expensive. AUrugs has stirred up the rug selling racket in Australia and they don't like it. Many of the reviews you see about AUrugs would no doubt be fake. Of course if you don't order correctly the cost of returns can be expensive but AUrugs offers an extensive website where you can see any rug in your room setting. Don't be put off you will be delighted and save heaps.

I enquired what the return process/costs were if the $220 rug was not suitable/pictures were not an accurate reflection. I was told it would cost $516 to return a $220 rug, but I had to ask about the cost because prior to that I was told how easy breezy it would be...

While we love to think every rug we ship out is the perfect one for every customer, we know these things don’t always work out. If it turns out that your rug is less than what you expected, you can send it back within 30 days of the purchased date. We can assist in obtaining an RMA # and instructions for your return.
Please note: Buyer is responsible for all returns, and must pay for the return shipping.

My order arrived in record time from USA to Gold Coast Australia but the rugs were FOLDED, not rolled. So there are serious fold marks and ridges in the rugs that I cannot remove, even after some time with other heavy carpet rugs on top. So my rugs are unusable and I had to purchase another set from another vendor (this time actually in Australia, not the USA!!)

Don't Waste Your Time or Money. AU Rugs is an American-based company that takes orders and payments from customers and then refuses to deliver to regional areas. Despite the tracking showing the rug is only 20km from my home, I could not organise for it to be delivered. I contacted them several times over this issue and they were less than helpful. My sister recommended them but I am thoroughly disgusted in the poor service. I purchased a very expensive outdoor rug and almost a month later, what have I got? Excuses and blame on the 'courier'. The item has been only a few kilometres from the delivery address for over a week. I cannot understand why the rug cannot and has not been delivered. To purchase a rug locally, I literally had to drive past the warehouse where the rug is so-called 'delayed'. I will be avoiding them as will my sister from here on in. No refund. Just, 'delay by courier'. For a week? Less than 20 kms away from the delivery address? Yeah right.

My rug turned up incredibly fast. It is good quality and looks exactly like the pictures advertised!

DO NOT purchase from AURUGS.
I just received my rug via fedex, from the US to Melbourne and unrolled it only half way and saw enough of the poor quality and colour, not to mention roughness of the material. I rolled it straight back up and initiated a return. I understood before purchasing that return postage is on the purchaser which is fine however I paid $169 for the rug with free shipping and to return it they want $150 in postage fees!! What. A. joke.

Rug delivered was wrongly sized as advertised.
Advertising said152cm wide it was 160 cm wide and would not fit in entry.
Refused to accept a return and the return if accepted was to be at my expense. Freight from Australia to the USA cost more to me than the purchase price of the rug
Will never shop there again and will post this anywhere I can
Interior decorators I know will also not use them

I bought a large rug. For some reason AUrugs thought that my $350+ rug should be shipped from the USA folded up and stuffed into a small package. This has obviously ruied the rug as the creases wont come out. It wont sit flat on the floor and is all lumpy. The creases have made holes in the pile. Avoid this scam company.

Didn't know that they were based in the US, but it was a fast turnaround and delivery (10 days during Covid). Product was as described and good quality. Highly recommended. The website was good too with some virtual tools to display the rug in your own room. Nice.

I was a little disappointed that this was not an Australian company but was very happy when the rug arrived exactly as shown in the picture and of good quality. It was wrapped extremely well and delivered on the day I was advised it would.

I’m contacting you as I am utterly disappointed with the service I’ve received so far. I waited in all day for FedEx to deliver the rug that was due by 6pm Friday. At the last minute it was updated to the end of the day, so I cancelled my dinner plans. Again, at the last minute, the tracking was updated to Monday.

I’ve wasted a whole day and cancelled plans to be available. This is unacceptable. I am moving house next week and require the package to be delivered before 12pm on Monday.

It would helpful if you informed customer that you are based in USA and the product comes from overseas!!