Australian Computer Traders Reviews 

I have purchased from ACT multiple times and always received excellent service and products, I even recommend them to family and friends. HOWEVER, I am disgusted with their latest service and product delivery. After purchasing a laptop for my mum it arrived without having been cleaned, I am unable to login as it is still set up for a Victorian government department. I contacted ACT not too bothered as I have had good customer service previously, but two service disputes logged and two phone call voice messages later I have not had a single response. I won’t be purchasing ever again.

Simple and easy to find the product I wanted, ... quick to finalise purchase, - and a good price.

Laptop I bought is excellent in condition and after purchase service is excellent too. Friendly and helpful staff. I bought refurbished laptops from others but ACT is the best. 100% recommend ACT.

This is the second computer I bought from here only this time for my partner. Computer is like new and works just as good as the same laptop you get for a business which is what we wanted.

Purchased 4 refurbished Dell Docking stations and 2 of them were DOA. Raised a Dispute in the resolution centre and 5 months later am still waiting for them to reply or even acknowledge that I have raised the dispute.

I am extremely disappointed with Australian Computer Traders. I purchased a laptop in late January 2026 for my child, and the experience has been very frustrating from the start.
Initially, the device had a power cable issue that took over a week to resolve. Within just three months, the laptop completely stopped working. The return process was unclear and difficult, requiring significant time and effort to get proper instructions. This resulted in unnecessary stress and additional costs.
What’s most concerning is the lack of accountability, as I was later asked to justify the issue rather than being supported as a customer.
Based on my experience, I would strongly advise others to be cautious when dealing with this company.

The goods sent were faulty. I have now sent several emails (none of which have been replied to) and rang them a few times. When you hit the number for “support”, it always defaults to a voicemail saying they are too busy. When I spoke to a salesperson over a month ago, they promised to find a solution and come back to me “shortly”. I have left more voicemails. Very disappointing.

Had a slight problem with the built-in keyboard. Customer Service staff extremely helpful and guided my through the return process. I was slightly concerned as I needed the laptop for an overseas trip. It appears that a replacement was supplied that arrived extremely quickly. The unit itself is great (first Lenovo I've had). Very happy

It was a great experience to deal with Australian Computer Traders for their friendly support ,great communication ,prompt delivery and after sale support.And also a great price.Thank you and would not hesitate to purchase again from you.

2 laptops 1 for my son for schooling and 1 for me for home , both laptops were supposed to be GRADE A both had several issues from battery , to software to hard drive issues usb slots not working ect sent both back several times to get the problems fixed to only receive another laptop with more issue , after being told they would be checked thoroughly by there head technician " not true after sending back both laptops several times my sons come back yet again with more issues , and they want us to send it back yet again" my advice is look else were for a laptop unless you want constant issues and headaches

I ordered (N269048) and paid for a laptop bag 3 months ago. It's never arrived, and I couldn't track it even with the order number. Three emails to the company has resulted in a resounding silence. Don't buy from them.

Excellent service quick efficient at a reasonable price

Management personally took the time to address my order and came up with a great deal, so thank you. And the delivery response exceptional when actioned. Well done.

When I purchased the 2 monitors I recently purchased, the website recommended I buy HDMI cords as such I did because I need to plug them into something. When the monitors arrived they were grimy and filthy, of completely different quality to each other and neither had even 1 HDMI port, so I got different connectors and pass through cords so I could at least use them and this still doesn't work, I then contacted ACT to ask for a refund as per their policy and got no response, I then sent a follow up email and still no response, then got the email to rate my latest purchase of which I tried to give 1 star as this experience deserves however if you try and give anything below 3 stars they prompt you to contact them instead so I did this and if you can believe it still no response so I am now leaving this to warn anyone else, I have made purchases from here before and was of acceptable quality for refurbished products but even then I got a hard drive extension on a refurbished laptop and it was not partitioned properly so another waste if money.

Company basically doesn't answer the call and shipping time takes ages the quality of business is a big mess

I was able to buy the laptop I needed with no fuss.
However, when I wanted to speak with a technician the phone rang out and switched to your message bank.
The recording said your techie would call me back, but I waited all day and no one returned my call.
Same thing happened the next time I rang, so decided to purchase the laptop anyway, and worry about my issues later
Fortunately the sales person knew what I wanted to ask about and allayed my fears and doubts.

arrived safely and when an issue arose they were easy to contact and resolve the issue. Much appreciated.

I’m leaving this review after a completely unacceptable experience with ACT regarding my Surface Book 2 — both in terms of after‑sales service and the condition of the “refurbished” device they sold me.

I reported a clear hardware fault and was issued an RMA. I paid out of pocket to return the device. ACT received it and sent it straight back on the same day without addressing the issue I logged. Their “inspection notes” were generic and didn’t reference the fan issue at all, which strongly suggests they didn’t even read the fault description.

I repeatedly asked for a return label so they could re‑inspect the device properly. Instead of acknowledging their oversight, communication suddenly stopped for three days — despite previously replying within an hour or two every time. Only after I said I would escalate did they respond, and the tone changed completely.

Rather than addressing their errors or providing the return label I requested, the representative leaned on the “if no fault is found, you will have to pay” line as a pressure tactic. It felt less like customer service and more like an attempt to discourage the customer from pursuing a legitimate issue.

On top of that, the refurbishment process itself was deeply concerning. The device I received did not resemble the “A‑grade” condition advertised:

The laptop arrived dirty, and when I asked for a cleaning kit, I was told “we don’t have cleaning kits,” which does not inspire confidence in their refurbishment standards.

The operating system was not properly installed. The device repeatedly BSOD’d when attempting to boot into Windows, and I had to reinstall the OS myself.

The battery was completely dead on arrival, indicating it wasn’t checked or charged before being boxed up.

A non‑genuine charger was included, and this charger caused significant electrical leakage, making the entire laptop tingly to the touch — a genuine safety hazard.

The device had one major dent and two minor dents, plus general wear and tear — nowhere near A‑grade.

The Surface Book 2 contains two batteries (tablet and keyboard). The tablet battery wear was exactly 20%, and the keyboard battery wear was above 20%. ACT claimed “only the tablet battery matters,” which makes no sense because both components function as a single unit. No reasonable grading system would classify this as A‑grade; it wouldn’t even qualify as B‑.

All of this was compounded by clear procedural failure. ACT did not follow several steps they claim on their own website, including proper inspection, acknowledgement of the logged fault, and maintaining transparent communication. None of the promised process was followed in practice.

In the end, I accepted the faulty item back and lost money on postage, with no resolution and no accountability from ACT. This experience shows a complete lack of care, transparency, professionalism, and adherence to their own procedures.

I’m sharing this so others know what to expect: poor communication, ignored fault details, misleading refurbishment standards, procedural failure, and a refusal to take responsibility.

I'm very happy with my purchase and had an excellent experience with ACT. I bought a laptop from one of their physical stores, and Kaiya and Pravin were incredibly helpful. They provided great customer service and gave me honest recommendations based on what I needed from a laptop. I’ll definitely shop with them again in the future.