Autel Robotics Reviews 51

Fuyez cette marque de drones : ils ont une faille électronique grave : un jour , en faisant un RTH (retour automatique) , votre appareil ne reviendra pas ! Et la position GPS reçue de son atterrissage est fausse.
Le SAV d ' Autel Robotics est nul : ils ouvrent un ticket de réparation , vous n' obtenez jamais rien.
FUYEZ

I purchased the Evo 2 pro and was initially very pleased. So pleased, in fact, that I wanted to show others how good it was. After letting them fly it for awhile I told them to aim it at a large building to demonstrate its highly touted obstacle avoidance. It was a clear day with very little wind and we were in a parking lot with the building the only obstacle. Initially the drone reacted as it should by approaching and then stopping. Unfortunately it then decided to accelerate right into the building. The building won that encounter with the drone becoming separated from the camera. The flight logs verified all this. Unfortunately Autel determined that since there was a pilot in charge I should not have depended on the obstacle avoidance, and they refused to consider this a drone failure. To make matters worse, their offer was to charge full retail price for a new camera unit (exact same price I found online), plus an hours labor for the 5 minute repair (that is how long it took me after I chose to do it myself). So buyer beware, the obstacle avoidance may avoid some things, but not a big obvious building. Combine that with a company that refuses to stand behind the claims they made and you have a good case for choosing a Skydio.

Buyer beware. Unless you enjoy blowing a ton of cash on their "rugged bundle" for the Evo II series, only to have a rotor redesign a few months later render the case (which costs in excess of $100) obsolete, I'd stay away from Autel and go for a manufacturer that isn't stuck in a perpetual cycle that resembles amateur hour.

Autel's answer, by the way, was pretty much a non-answer and advised me to make "modifications" to the case on my own.

I tested both autel evo 2, evo 2 pro, dual thermal camera drone with 640 resolution, they all performaed well, in many ways autel is better than DJI in same class drones(Mavic 2 series), longer flight time, more collision avoidence, hardcase, easier gimbel protector, legs unfold same way, no NFZ, 800m altitude, mapping and regular software on same app. etc..

just got off the phone with Autel. I have an X-Star which I have used lightly. I think I purchased in in 2017 or about 3 years ago. I have really enjoyed it. When I started to use it after sitting for a while a few days ago, one of my batteries was fine, but the other one wouldn't charge. I called Autel support which indicated that the battery is dead. When I asked about buying a replacement battery I was told that they aren't available. I have checked on the internet and only found two used batteries which I am afraid to buy because they may have similar issues. I think it is ridiculous that they have stopped producing batteries for this model, particularly since battery problems are well documented. It seems inappropriate that I will have a drone that works fine but can't use when the battery fails. If they are going to support their products like this I have no interest in upgrading to another Autel product and would strongly recommend that others think twice before they spend $1,000 on a product they aren't going to be able to buy parts for.

ALLTEL drone It is a great piece of a equipment.The drone crashed on Christmas Day due to a pre-programmed returned home at 25% of battery life. The drone was approximately 80 feet away from me. If I could’ve flown it straight to me the drone would’ve not crashed. After talking to Alejandra at ALLTEL customer service. I am very unhappy with the way he is handled this issue. I don’t know how this case is going to be resolved but you might need to find a different drone company or they need to fire Alejandra.

I contacted Autel by email as I required a new battery and charger for my Evo drone. I had tried to order on their website but it won't accept orders for the UK. Alejandro replied and explained the reason I could not order was that the drone isn't for sale in the UK so I can't order with a UK address. He very quickly worked out a solution so I could get my accessories and sent an invoice for the order. I sent my first email at 21:20pm UK time and the order was completed by 22:45pm. This has to be without a doubt the best customer service I have received. I highly recommend Autel as a company especially their customer service. I would also advise people thinking of a drone to consider the Evo as an alternative to other named brands.

This is just my experience, on my 2nd XSP. The first flew away because of a FC failure, but they said I also updated my firmware when I should not have. Yet on the EXP adjustment menu where you can set your controller stick gain, it said I needed to update the firmware on my craft. Anyways I was without a drone for a month. I have had my replacement all of a week, and it is now gone because of a compass failure. Don't read this as a statement trying to bash reputation, because I am not. But if I can save you from loosing an expensive aerial camera, then I have helped and done my part.

I would like to say I am dissapointed in the ability of the controller to record hardware level information in the event of a flyaway. If you do not have the ability to recover your drone in the event of a crash or loss, it is a very limited flight recorded that Autel uses to determine fault and warranty replacement. The data that is left can be iterpreted in favor of the craft and pilot error too easily. So just be prepared for an unfavorable outcome if you do loose your XSP. I would reccomend waiting until they correct this, because it is possible to capture more information then they are currently doing. Also if you do have an XSP and your compass indicator on the flight app is erratic, don't fly it even if it passes calibration as this is not recorded properly by the flight recorder. I would also invest in a beacon system so you have a better chance of recovering proof of such issues and not be out over $1200 after extra batteries props and filters etc. My outcome is still up in the air, but either way if my drone is replaced I am selling it just based on what I know now about how they determine fault. In my opinion the unit works well when it does work, so did the 3DR Solo. The Solo was awesome but very unstable when it comes to being consistant. I will say though when my first Solo malfunctioned, they were able to determine a motor pod failure from the log in the controller and they replaced my craft and my gopro hero 3 with a hero 4 black and I paid $100 for the upgraded gopro is all. I purchased a DJI Phantom 3 Standard for my brother for a trip to see my Father to enable him to Fly in the mountians he lives in before he leaves us, and I have yet to have my Autel's make it a few flights before the trip. The DJI has crashed into power lines, trees, flipped, and even got rained on, still has yet to have a single issue. So If I had it my way, DJI would remake the Solo and that would be my goto aerial imagery tool. But as much as I wanted to have anything but what everyone else has, DJI has won me over after having 3DR, Xiro, Hubsan, Parrot, Aosenma, and a few others all eventually become a letdown. I wish all pilots have a great experience no matter what brand they do buy, just thought I would share with you my thoughts and maybe help ensure a few others don't learn the hard way such as I.