Finding a mechanical business to carry out a logbook service on my Holden was super easy using AutoGuru's web suite. Being able to compare several businesses without ringing all over the place, talki... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
We had so many issues with the AC in my daughters car. Tried one mechanic (won't name) they just couldn't get the job done properly, so found auto guru and the mechanic (CGS Automotive Group) that cam... Toon meer
Bedrijf heeft geantwoord
The communication from the team members from first contact has been exceptional. The service has been excellent. I've tried to organise a windscreen and, it's been challenging to say the least.... Toon meer
Bedrijf heeft geantwoord
Easy to use interface. Gave you plenty of options for what you require. Prompt reply and got quote quickly considering I had the car issue late Friday night and loaded info into their system that nigh... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
What drives us? Simple. It’s our burning desire to make automotive services fairer, easier and more transparent for motorists and mechanics alike. That, and the office coffee machine. But mostly, it’s the burning desire part.
Contactgegevens
Gold Coast, Australië
- contactus@autoguru.com.au
- autoguru.com.au
4,7
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
So easy to book online.
11 januari 2026
Review zonder uitnodiging
Antwoord van AutoGuru
Awesome to hear, thanks for booking with us!
Great and easy to use
Great and easy to use. Just disappointed with belt options only had timing chain/belt to select wouldn't let me select fan belt other than that good.
2 januari 2026
Review zonder uitnodiging
Antwoord van AutoGuru
Cheers for the great feedback Tony.
First time I’ve booked online for a…
First time I’ve booked online for a service and it was very thorough.. which worked out well for me.
2 januari 2026
Review zonder uitnodiging
Antwoord van AutoGuru
Welcome to AutoGuru, Ina! Glad you had a great first time experience. Thank you for the review.
Easy to use
I liked how straightforward the whole set-up was.
29 december 2025
Review zonder uitnodiging
Antwoord van AutoGuru
Great to hear! Cheers, Robert.
Fast efficient service
16 december 2025
Review zonder uitnodiging
Antwoord van AutoGuru
Cheers, Shane. Thank you for the review!
Easy to use and fast results
Easy to use and fast results. Lots of quotes to choose from, pricing up front and easy to book a mechanic.
7 december 2025
Review zonder uitnodiging
Antwoord van AutoGuru
Prompt, convenient, and simple… we’ll take that win!
All good except logbook not being…
All good except a full report for record keeping.
9 december 2025
Review zonder uitnodiging
Antwoord van AutoGuru
Thank you for the review and stars. Please reach out to us if you need anything further.
Very easy to book
1 december 2025
Review zonder uitnodiging
Antwoord van AutoGuru
Pleased to hear this, Marion.
alternator replacement
Had an alternator replaced. Job done fast and at a great price. Will use again.
4 december 2025
Review zonder uitnodiging
Antwoord van AutoGuru
Cheers, Dave. Glad you had a great booking experience.
Website Was Very Easy To Use
Website Was Very Easy To Use, & Book!
4 december 2025
Review zonder uitnodiging
Antwoord van AutoGuru
As easy as ABC! Thank you, Lisa.
Very simple to book and some great…
Very simple to book and some great deals.
3 december 2025
Review zonder uitnodiging
Antwoord van AutoGuru
This is the kind of feedback we love to hear. Thank you Moz.
The communication from the team members…
The communication from the team members from first contact has been exceptional. The service has been excellent.
I've tried to organise a windscreen and, it's been challenging to say the least.
The team here have organised, set up and checked with me over the last week and I'm impressed.
I'm booked in for next Friday and will definitely update after the job is done.
28 november 2025
Review zonder uitnodiging
Antwoord van AutoGuru
Thanks for giving AutoGuru a go. We’re here to make your booking experience stress-free! We appreciate your review, Andy!
Quick and easy to book
Quick and easy to book. Clear pricing and good to be able to read reviews.
11 november 2025
Review zonder uitnodiging
Antwoord van AutoGuru
123 and your booking’s a breeze. Thanks, Elysse!
Worst experience ever
Worst experience ever. Wrong vehicle type listed for QLD rego, vehicle is 2019 Mazda MX-5 manual on Auto guru shows automatic they refuse to fix it.
Bridgestone selet Geebung has no idea the vehicle service for 2019 Mazda MX-5 is 10,000 K/M or 12 months they say no it’s only 6 months even though Mazda Australia website says otherwise. They’re rude, angry, aggressive and they’ve no manners. I’m trying to support local businesses but they’re way too rude to have my support. Stay far away take your business elsewhere.
21 november 2025
Review zonder uitnodiging
Antwoord van AutoGuru
We’re sorry to read your review, as it doesn’t reflect what actually occurred and we’d like to clarify for accuracy. You did reach out to us directly, and we updated your booking with the correct transmission details which is displayed on your booking confirmation.
We take customer service seriously and are reviewing the interaction. We will reach to you to investigate further as we genuinely value customers and want to provide a transparent service.
AutoGuru get your process organized
The service center was great but how Auto guru organize this is so odd nobody knew what was going on. It was disorganized and lacked communication. The servicing was fine, hawkins were very honest I would go back but I am unsure if I would use Auto guru to book the next service. (Edit after reply) - not only have I now been chastised over the phone due to my review by Auto guru. The reply implies I was the issue with communication which is not at all accurate. Please note had I waited for a booking confirmation from Auto guru the service would not have happened. However I paid at the time of booking. My review reflects on the booking process and lack of booking confirmation. Hawkins did not confirm the booking until I called them directly 30 mins prior to the service appointment. While your reply is eloquent it lacks accuracy.
17 november 2025
Review zonder uitnodiging
Antwoord van AutoGuru
We are genuinely sorry to hear the booking process felt disorganised and lacked clear communication on our end, especially since we communicated directly with the number of the person on the booking provided. We truly value your willingness to return to Hawkins. We'd love the chance to show you that a direct booking experience with AutoGuru can be just as professional as the service itself.
Very happy with the whole process from…
Very happy with the whole process from booking to completion of the work. Nick arrived within the booked timeslot and had the brake pads replaced quickly and fuss free
15 november 2025
Review zonder uitnodiging
Antwoord van AutoGuru
That's the power of simple, fast service we aim for! We're thrilled the mechanic delivered a quick, fuss-free brake pad replacement for you.
Easy process
Easy process, good communication, web site easy to use, found a great local mechanic
15 november 2025
Review zonder uitnodiging
Antwoord van AutoGuru
Thanks for giving AutoGuru a go. We’re here to make your first mechanic experience stress-free!
Great service and communication from…
Great service and communication from the team at bridgestone castle hill.
14 november 2025
Review zonder uitnodiging
Antwoord van AutoGuru
Awesome to hear, thanks for booking with us!
Antwoord van AutoGuru
Convenience made simple, thanks for noticing!
Very professional and easy to request…
Very professional and easy to request and book. The best part was that I needed to change the date due to my Cardiac Specialist requiring an additional appointment. The change of date was completed and I was notified. Really great
10 november 2025
Review zonder uitnodiging
Antwoord van AutoGuru
Thanks so much for your review! We’re glad you had an awesome experience and found the service professional. We appreciate you booking through AutoGuru!
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