Automation Warehouse Reviews 

This company is not as advertised. A Chinese scam operation cloaked as a Swiss company. My part never arrived. Buyer beware.

Very easy to order, Thank you

We did not receive an order confirmation nor what we ordered. They accepted our money and we are now challenging this with our credit card company.

Peter Moseley
Battle Point Observatory
Bainbridge island, WA 98110

Awesome response time from your organization

Took way to long to ship an item that was showing as in stock

We were charged for customs duty taxes separately - this was not included on the original quote despite confirming with Automation Warehouse numerous times we were located in Australia. Quote was also given as $ only - after clarifying if this was AUD, we were charged in USD.

Fair pricing quick delivery

Its been 6 weeks and my order has not shipped. There is no real updates unless i reach out, and even then, the updates arent very helpful nor accurate.

Terrible customer care
I paid some part last months 18 Feb was listed as stocked item till now, I have send a couple of emails asking when do you think you will ship, it's all we will get back to you. In business be honest everyone is against time. They are the worst they keep you in the dark.

I still do not have my part that I ordered. I have looked for a tracking number or tracking update and can't get any update

Strong inventory of parts and good customer service.

Unresponsive...Placed an order and was not able to check on status after numerous emails...
Declining charges on my card...
Look like a scam or very poorly run business.

They were very professional!

Parts did not arrive.
No record of the purchase was showing in my web account.
No tracking numer was facilitated.
When finally reached a contact, it took years for him to answer.

Item was/is listed as in stock but in reality its not. You reach out to them via email and get no response. When you do eventually get a response, Jeff Kapp tells you the item will be shipped at some future date. You ask for a refund and he goes mute. Terrible experience and would NEVER recommend.

I placed an order that shows it’s available in stock. Still no update or response to emails.

“Jeff” is completely unresponsive- a supposedly “in stock” product has been over a month delayed. They provided a fake tracking number to keep us quiet and proceeded to be unresponsive for weeks. They operate like a typical Chinese company- lie, cheat and steal for a couple pennies.

Order placed on 9/22 for a part in stock, paid with CC immediately. So far no info on my order, sent several different email with request of information no response at all. There is no chat or phone number to call from USA.
I'm going to dispute the transaction with the bank, for the time being stay away from this site at all cost.
EDIT : after the review i've got an email from a representative saying that they will refund the order, they don't have the part avaialable (as stated in the website) and "appear that the stock count on their website was updated based on their initial expected delivery".
My experience remain poor.