Bei Abholung des Autos am Flughafen Kalamata dauerte es lange bis alle Daten erfasst wurden, Mitarbeiter war unfreundlich und gab uns einen alten Renault Clip mit mehr als 100000km auf dem Tacho. Das... Toon meer
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Lees wat reviewers zeggen
Have en super god oplevelse med dem på Santorini. Vi lejede en VW T-roc i en uge og havde tilvalg fuld forsikring. Ingen problemer ved aflevering selv om der var en ny lille bule som vi ikke havde lav... Toon meer
Altes Fahrzeug erhalten, fast 100 t km ! (der blaue Polo ist sicher eine Gelddruckmaschine) Rundum Makel, defekte Scheinwerfer, im Dunkeln zu fahren ist Risiko. Wollte zurück zum Schalter der Ausgabe... Toon meer
Abbiamo prenotato a Kos per tempo una categoria d auto per avere maggiore sicurezza con i bambini nonostante il prezzo piu elevato;c hanno dato un auto di categoria inferiore,tutta ammaccata e alla ri... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Avance Rent a Car is a Greek car rental company established in 1992. Currently operates more than 25 locations in Greece, with 40+ service points.
Contactgegevens
Central Offices: 40-42 Syngrou Ave, 11742, Athens, Griekenland
- +302109200100 +302109011300
- info@avance.gr
- avance.gr
2,2
Slecht
387 reviews
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Excellent professional and understanding service - thanks
Booked a car in late Aug to mid Sept. Couldnt be happier with the service and attention to detail. Had an early concern but Advance people quickly managed it so that the rest of the trip went extremely smoothy. Pick up and drop off were smooth and professionally conducted and our rental, which included a baby seat and a booster, was great. Many thanks to the staff at Advance for their professionalism and understanding and ensuring our visit to this beautiful part of the world was a great experience.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
Thank you for your kind and detailed feedback.
We’re thrilled to hear that our team was able to promptly address your concerns and make your trip smooth and enjoyable. It’s wonderful to know the pick-up, drop-off, and equipment met your expectations.
We truly appreciate your trust and look forward to welcoming you again on your next visit to this beautiful region.
Kind regards,
Avance team
Second year renting
We rent every year for minimum 4 weeks and this was second year renting with Avance from Athens airport. Their customer service is excellent. Their vehicles are not always in the best shape or super clean but their lower reasonable rates compensate. It was our second year renting with Avance and comically both years our vehicle had one backup light that was not functioning. Air conditioning was faulty early on during our 6 week rental so we opted to drive over 2 hours to switch vehicles. We were credited with 2 days rental for our trouble. The tire pressure light went on during our drive to return vehicle. Pick up and drop off at ATH was very easy and quick. They are easy to communicate with before and during rental which is what will keep us coming back as customers.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
Thank you for choosing Avance for your car rental needs once again, and for taking the time to share your detailed feedback. We are truly pleased to hear that our team’s customer service and communication—both prior to and during your rental—met your expectations and contributed positively to your overall experience.
We appreciate your understanding regarding the condition of the vehicles and are grateful for your recognition of the value we strive to offer through our competitive rates. That said, we regret the inconveniences you encountered during your rental period. Please know that your comments have been noted and will be shared with our operations team to ensure these matters are reviewed and addressed to improve future rentals.
It is our goal to provide both reliable vehicles and a seamless customer experience, and we are glad to know that the ease of pickup and drop-off at Athens Airport and our responsive service continue to earn your trust.
We truly value your continued patronage and look forward to welcoming you again next year.
Kind regards,
Avance team
Mislead and Cheated
I rented a car for 2 months, paid in full and then I was charged for 2 extra days. I specifically asked the dates covered to be clarified for me. Even thought dates were in the contract, I was still charged 2 extra days. They are dishonest and misleading. I do not recommend this car rental company.
20 september 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
Thank you for your feedback. We are sorry to hear about your concerns.
We have reviewed our system and can confirm that the vehicle was collected on July 20th, 2025, and returned on September 20th, 2025. When calculated calendar-wise, this totals 62 days of rental.
You were informed in advance of the monthly rental rate. As your rental duration extended beyond 60 days, the total charge was calculated accordingly, based on the full rental period.
We regret any misunderstanding that may have occurred. If there was any miscommunication or if you were led to believe otherwise, we sincerely apologize.
Kind regards,
Avance team
We used the services of avance twice
We used the services of avance twice, once in Paros and once in Naxos. The service was ok is Paros but far from ok in Naxos.
Paros: ok, recent car, pick up from port to car location and lovely welcoming from the staff.
Naxos: no real agency, only a guy with an avance tee shirt on the port. He is here with the car, an old nissan Micra, scratches everywhere, the paint is gently taking off on some parts. The gas tank is not full so you will obviously fill it with more than what you will really use. They take the number of your credit card, even the security code because they don't have a machine to take a bank imprint for the deposit. After returning the car when we asked for this data to be erased they player the fools and pretend to not understand. we are happy nothing happened like a car breakdown or a serious accident (crash tests changed a lot in 18 years) and will use a famous international company next time. @avance save your time by avoiding the classical "we are surprised to hear about your experience blah blah" answer
12 september 2025
Review zonder uitnodiging
Antwoord van Avance
Good morning,
Thank you for taking the time to share your feedback. We're glad to hear your experience in Paros met your expectations and that you appreciated the service and vehicle condition there.
We’re sorry to learn that your experience in Naxos didn’t match that standard. However, we would like to clarify a few important points:
Fuel Policy: Our fuel policy is clearly stated as “same to same”, meaning the car is delivered with a certain fuel level and should be returned with the same. This was communicated during your booking process and agreed upon at the time of rental. We understand this may not be ideal for every traveler, but it is standard across many local agencies in island locations.
Vehicle Condition: In high-demand island locations like Naxos, especially during peak season, our fleet includes a range of vehicles. While some may be older, all are regularly serviced and meet safety and roadworthiness standards. The Nissan Micra you received was in line with the category reserved and underwent its required inspections.
Credit Card Handling: We take data protection seriously. In locations where card terminals are not available, a manual imprint may be required for the deposit. We apologize if the communication during your return process led to confusion.
We truly value your feedback and will share your concerns with our Naxos team to improve the experience for future customers. While we understand your frustration, we also encourage a fair comparison between large international chains and smaller local operations — both of which have pros and cons depending on traveler priorities.
We appreciate you choosing Avance and wish you safe travels on your future trips.
Kind regards,
Avance team
AVANCE KEA
AVANCE KEA
Agence totalement catastrophique.
A FUIR ET VRAIMENT. CE SONT DES VOLEURS. ALLEZ À LÉON RENT A CAR À CÔTÉ.
Nous avons loué une Peugeot 208 que nous avons récupéré à 22h dans le noir.
L’état des lieu à la prise du véhicule a été fait de façon très brève, rien a été noté de la part d’Alexandre. Aucune photo prise, pas de vérification en profondeur.
Après avoir récupéré la voiture au port on ne nous informe pas que la barrière du port est baissé et nous nous retrouvons bloqué dans celui ci sans aucune information. Ça commence mal… au bout de 24h le voyant de la pression des pneus s’allume rouge. Un pneu totalement a plat a 24h d’utilisation …
On passe la semaine à faire très attention, nous ne prenons pas une seule route rocailleuse, nous nous garons seulement quand nous avons de l’espace et nous ne prenons aucun risque. A la fin de la semaine, au moment de rendre la voiture, on nous montre une rayure (que l’on a absolument pas faite) et on nous oblige à payer 150 euros sous la menace d’appeler la police si on le fait pas. Nous nous retrouvons contraintes à payer 150 euros pour une minuscule rayure sur une voiture dont l’état des lieus n’avait pas été réalisé.
C’est une honte, fuyez. En plus d’être voleurs, ils sont méchants et désagréables.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
We are sincerely sorry to hear about your negative experience with us. We understand your frustration, and we would like to clarify several points regarding your rental.
Firstly, we take all customer feedback seriously, and we deeply regret that you felt dissatisfied with the service provided. However, please allow us to explain our procedures. When renting a vehicle, we always conduct a thorough check and note any existing damages in the presence of the customer. Our records do not reflect that any concerns were raised during the handover, including regarding the condition of the vehicle, which is why no further documentation was made at that time.
Regarding the flat tire, we regret that you encountered this issue during your rental. If such a situation had been reported to us immediately, we would have taken appropriate action to resolve it. We encourage all our customers to notify us of any problems as soon as they arise so that we can address them promptly and ensure a smooth experience.
Regarding the scratch on the vehicle, we follow a strict policy of assessing all damages at the time of return. If a new scratch was discovered that was not there at the time of pickup, we are obliged to charge for the damage as per our rental agreement. This is done to ensure that all vehicles are returned in the same condition they were rented out. However, we understand your frustration and want to emphasize that we never aim to overcharge or mistreat customers.
Lastly, we want to assure you that our staff is trained to handle all situations professionally and courteously. We deeply regret if you felt that the treatment was unpleasant or disrespectful.
Your satisfaction is very important to us, and we hope that in the future, we can provide a more positive experience for you.
Kind regards,
Avance team
Plat og svindel og elendig service
At firmaet påstår, at når man lejet en bil med plads til 2stk.100L.og 2stk 50L kufferter,stemmer det med en Fiat punto...De er helt på månen,måtte bruge 1.5 time på at diskutere med dem.Og endte så med at måtte betale 1000kr ekstra for en bil hvor der kun lige kunne være 2stk.100L kufferter i bagagerummet.
21 juli 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
Thank you for your feedback, and we regret to hear that you were dissatisfied with the vehicle you received. We would like to take the opportunity to clarify the situation.
The luggage capacity of the vehicle is determined by the manufacturer and is specified in the vehicle’s technical details. When customers book a vehicle, they are selecting a category based on the overall size and capacity of the vehicle.
If the luggage space provided by the vehicle does not meet your needs, we offer the option to choose a different vehicle category locally, depending on the available models and your specific requirements.
Thank you for giving us the opportunity to explain our position to you and clarify the issues that arose.
Kind regards,
Avance team
Agence catastrophique.
Agence catastrophique.
Nous avons du changer 2 fois de voiture en deux jours.
La première voiture était super vieille, le niveau d’huile à zéro et une ceinture de sécurité était cassée.
La deuxième voiture montrait une panne moteur et quand j’ai appelé l’agence, ils m’ont dit que ce n’était pas grave et que je pouvais continuer à rouler (sans savoir quel était le problème).
Comme j’ai insisté pour changer de véhicule afin de ne pas mettre mes enfants en danger, ils m’ont dit que la livraison du troisième véhicule était entièrement à ma charge!!!
De plus, pas un mot d’excuse pour les désagréments alors que cela a gâché 2 demies journées de nos vacances. Pire, le personnel se permet même de soupirer!!
1 augustus 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
First and foremost, we want to assure you that the issues you encountered with both vehicles are not representative of the high standards we strive to maintain. We are extremely concerned by your experience and the safety issues you raised.
Regarding the first car, we apologize for the poor condition you encountered, including the low oil level and the broken seatbelt. This is certainly not acceptable, and we will be investigating why these issues were not addressed prior to your rental.
As for the second vehicle, we understand your concern about the engine warning. Customer safety is our priority, and we regret that this was not handled properly.
We recognize that this was a significant inconvenience, especially during your vacation.
Finally, we understand how frustrating this must have been, and we sincerely apologize for the lack of empathy and support you received from our team. Please know that we take your feedback seriously and will use it to improve our service and avoid similar situations in the future.
Thank you for bringing these issues to our attention.
Kind regards,
Avance team
Fuyez !
La voiture avait un problème d'embrayage qui s'est manifesté 2 fois en 2 jours. J'ai demandé à changer de voiture dès le 3e jour et là, il fallait attendre le mécanicien, puis éventuellement une voiture de remplacement, qui n'était pas disponible mais le serait peut-être, bref une non prise en charge d'un problème simple.
Aucun service, une mauvaise volonté évidente et des personnes très désagréables me disant que la voiture n'avait pas de problème et que je ne savais pas conduire.
Heureusement que j'avais loué le véhicule par une plate-forme qui a fait l'effort d'exiger un dédommagement.
À éviter absolument !
Et quand on lit la réponse, toute la mauvaise foi et même le mensonge apparaît noir sur blanc.
17 juli 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
We regret to read your recent comments, as we do not believe they accurately reflect the level of service and professionalism that our company consistently strives to uphold. Nonetheless, we appreciate the opportunity to further clarify the matter.
As per your reservation, you requested a manual transmission vehicle from our Andros station, which was delivered to you on 07/07/2025. After nearly two days of use, you contacted the station reporting a strong odor emanating from the vehicle following your drive to a beach via a challenging road.
The station responded immediately, dispatching a mechanic to your location for an on-site inspection. Following the inspection, it was determined that the odor originated from the clutch plate. Based on the technician’s assessment, this was most likely due to prolonged driving in one gear or improper use of the clutch. Nevertheless, as a precautionary measure, the vehicle was taken to a workshop for a more thorough evaluation.
During the technical inspection, signs of clutch overheating were observed. However, no mechanical or functional faults were detected. In an effort to ensure your continued comfort and mobility, the station contacted you and offered a replacement vehicle with automatic transmission, which you chose to decline.
We would like to respectfully note that it would have been helpful if you had informed the station in advance about any lack of familiarity with manual transmission vehicles. In such a case, we would have been pleased to provide you with an automatic vehicle from the beginning, ensuring a more suitable driving experience and preventing any potential issues.
In light of the above, and given the immediate assistance and alternatives provided by our team, we respectfully do not understand or agree with your evaluation and comments.
Kind regards,
Avance team
They kept our deposit of 900€
As we didnt have a debit cart, we were asked to pay a 900€ deposit. It has been 4 month since we gave back the car without any problème, and our deposit was still not returned. No answers to our dozens of mails
4 mei 2025
Review zonder uitnodiging
Avance a Creta PESSIMO
Avance a Creta: ti noleggiano un’auto piena di piccoli bozzi, tu fai le foto ai danni maggiori ma quando torni per riconsegnare l’auto ti addebitano 124 euro per una micro lesione invisibile, che già c’era. Non vi fidate, a noi hanno fatto un furto, siamo indignati. La “signora” che si è occupata di ritirare l’auto non parla inglese, ha trafficato mezz’ora intorno e dentro l’auto per farci perdere tempo, maleducata e sgradevole. Sanno che rischiamo di perdere il volo e ne approfittano. Vergognosi
6 augustus 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
Thank you for taking the time to share your feedback regarding your recent rental experience with Avance in Crete. We are genuinely sorry to hear that you were left with a negative impression and we would like to address your concerns. First and foremost, we regret that you felt the return process was handled poorly. We strive to offer all of our customers a respectful and efficient experience, and we are sorry if the behavior of our staff did not reflect these standards. Regarding the damage charges: all vehicles are inspected thoroughly before each rental, and any existing damage is documented in the rental agreement. At the time of return, if new damage is identified that was not previously recorded, a charge will be applied in accordance with our rental terms and insurance coverage. Please rest assured that we take such matters seriously. Our goal is never to cause inconvenience or take advantage of time pressure. We value your feedback and are committed to resolving any misunderstandings fairly.
Kind regards,
Avance team
Monsieur,
Monsieur,
Vous mettez en cause mon commentaire.
j'ai bien loué la voiture chez avance Tinos.
J'ai à votre disposition le reçu de ma carte de paiement marqué avance rent A Psc tinos de 142.50€ et un autre de 60.00€ pour le rachat de franchise.
Et on m'a bien loué une fabia rouge de 7 ans d'age
14 juli 2025
Review zonder uitnodiging
Antwoord van Avance
Good morning,
In the event that you have been served by our company, we would like to take this opportunity to clarify our customer satisfaction policy.
If a vehicle provided does not meet the customer's requirements, we are committed to taking all reasonable steps to address the issue in the best possible manner — including, when necessary and feasible, replacing the vehicle. However, such actions are contingent upon receiving clear and timely communication from the customer during the rental period.
If the customer fails to notify the rental station of any concerns, preferences, or dissatisfaction in a timely manner, the station may be unable to offer appropriate assistance. Regrettably, if such information is only communicated upon the return of the vehicle, it is typically too late to take corrective action.
Kind regards,
Avance team
Perfetto
Tutto perfetto e tutto chiaro.
Complimenti ai ragazzi dell'aeroporto di Atene.
Ottimo servizio e ottima assistenza clienti.
10 oktober 2024
Review zonder uitnodiging
Antwoord van Avance
Good morning,
Thank you very much for your kind words and positive feedback.
We are truly delighted to hear that everything was perfect and clear during your rental experience. Your compliments, especially regarding our staff at Athens Airport, are greatly appreciated. Providing excellent service and support is our top priority, and it’s always rewarding to know that our efforts are recognized.
We look forward to welcoming you again in the future.
Kind regards,
Avance team
Crooks, unfortunately
The reviews saying Avance (and sister company Trust) is dishonest are, sadly, correct. We rented a car from Chania Crete that was very scratched up, yet the form showing prior damage listed only two small scratches (out of many). I took lots of pictures on pick up to document the prior damage.
The car was parked at a resort nearly the whole time and could have suffered no new damage, not that anyone would notice. Sure enough after drop off we received an email saying that part of our deposit will not be retuned due to two scratches - and one of them was one they had documented themselves. I pointed that out and sent my time stamped photos of the prior damage but they are still keeping (stealing) part of the deposit. It is an amount calculated, I expect, to equal a typical travel insurance deductible because they don't want to deal with a big insurer coming after them.
I give them 2 stars rather than 1 because they competently supplied a working car as organized online. Which can’t be taken for granted in some places.
20 juli 2025
Review zonder uitnodiging
Esperienza con agenzia all'aeroporto di…
Esperienza con agenzia all'aeroporto di Atene in Grecia.
Eccezionale. Servizio, cordialità, gentilezza, chiarezza nelle informazioni. Assistenza perfetta.
Grazie
12 juli 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
Thank you for your kind words. We're thrilled to hear that your experience at the Athens Airport was exceptional. Our team takes great pride in providing clear and friendly service, and it’s wonderful to know that it made a positive impact on your visit. We hope to welcome you again soon.
Kind regards,
Avance team
Purtroppo nonostante abbiamo…
Purtroppo nonostante abbiamo riconsegnato l'auto senza nessun problema, con il loro ok, dopo quasi 40 giorni non ci hanno RESO LA CAUZIONE, questa è una vergognosa truffa, devo rivolgermi ad un avvocato. Sconsigliatissimi!!!
16 juni 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
We are truly sorry to hear about your frustration and regret that your experience did not meet your expectations. Please know that we always strive to provide the best customer service and resolve any issues promptly.
We would like to clarify that the station did not charge the guarantee amount, but instead, it was a pre-authorization. This means no funds were actually blocked from your account. Once the vehicle is returned, it is the responsibility of the banks to release the pre-authorization. We recommend reaching out to your bank to inquire about expediting this process, as they may be able to assist in resolving the matter more quickly. We hope this can be resolved soon.
Kind regards,
Avance team
Unethical values in running a business
Be aware when hiring from this company going also under the banner Gliberatos.
At the offset l always have ran my company's business based on ethics and fairness however, l can't make the same appraisal about this company and their values.
I recently hired a car from their office in Kephalonia.
Unfortunately l returned it with a small scratch on the wing mirror, about 2 cm long....actually not that discernible.
I expected a charge but what followed was a disgrace.
I was subsequentlyv invited into their office and for the following 3/4 of an hour was made to feel like l was a criminal by a cold and inept person in their office.
l knew there would be charge but was subsequently advised that there was a standard charge of €200 and it could have been worse but for some discount. Laughable, this almost sounded like a favour.
(As an aside this repair would have been about €30 at home in the Uk).
I expressed my surprise at such a penalty but knowing that she 'held all the cards' she just shrugged and with a shocking lack of ambivalence just asked me to sign the document and told me the charge would be subtracted from my deposit..
There are many expletives to describe my experience but in summary l duly advise any person who is planning car hire to avoid this company.
7 juli 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
Thank you for your feedback. We are truly sorry to read your comments, as we always strive to offer the highest level of service to all our customers.
We regret if you were left with the wrong impression regarding the behavior of our staff during the damage assessment process. Please be assured that it was never the station’s intention to make you feel uncomfortable. Our team’s role is simply to inform customers about any damage identified upon return and guide them through the standard procedures.
We would also like to clarify that damage charges are not determined arbitrarily by each station. We follow the globally recognized DAT damage assessment system to ensure fairness and consistency across all cases. In your instance, the charge reflected the official evaluation of the damage to the vehicle.
While we are sorry for the unfortunate incident, we must respectfully point out that the station cannot assume responsibility for any damage or issues that occur during a rental. The cost was transparently communicated to you, as required.
We appreciate your understanding and remain at your disposal for any further clarification.
Kind regards,
Avance team
I WILL HAVE TO SUE TO GET MY DEPOSIT BACK
Do not believe their statement that your deposit will be refunded. They never returned my US $1500 deposit, which was charged to my credit card (instead of just “held”). Avance stated that the deposit would just be held and refunded immediately after returning the car. Over two days after I returned the car, no refund and the deposit was charged. AVANCE WILL REPLY TO THIS POST SAYING THAT THEY ARE NOT MISREPRESENTING, etc - DON’T BELIEVE THEM. BELIEVE THE HORRIBLE AVERAGE RAYUBG AND GO WOTH A DIFFERENT CAR RENTAL STORE.
I WILL NEED TO SUE FOR MY REFUND! STAY AWAY!
11 juli 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
We are truly taken aback by your comments and sincerely regret that you feel this way.
Please allow us to clarify: upon the return of the vehicle, the deposit was indeed released in your presence, and you signed the corresponding refund slip, which you have already received, as it was sent to you directly by the station. We have also advised you to contact your bank, as the timing of the release reflecting on your account depends on your card issuer's processing time, not ours.
Since the day of your return, there has unfortunately been repeated inappropriate communication and threats directed toward our station staff, which we find difficult to understand, especially given the transparent handling of your deposit.
Once again, we are sorry that you feel dissatisfied, but we firmly stand by the integrity of our processes and the professionalism of our team. Your comments do not reflect the level of service we continuously strive to provide.
Kind regards,
Avance team
THEY KEEP THE DEPOSIT - STAY AWAY!
DO NOT - I repeat - DO NOT RENT FROM THIS COMPANY.
THEY KEEP THE SECURITY DEPOSIT AND DO NOT REFUND IT TO YOU AS PROMISED!
8 juli 2025
Review zonder uitnodiging
Antwoord van Avance
Good morning,
We regret your comments, as according to the signed documentation—already forwarded to you—you confirmed that our company processed the return of the security deposit on the day of your vehicle’s return, as agreed.
We kindly suggest that you contact your bank directly to follow up on the transaction and request expedited processing if necessary, as we do not have the authority to intervene or communicate with your bank on your behalf.
In light of this, we do not understand your assessment or the aggressive tone of your message, given that our obligations have been fulfilled.
Kind regards,
Avance team
Avance Autovermietung in Patra-Araxos
Um anderen die Bedenken zu nehmen schreibe ich diese Rezension, denn nach einigen schlechten Bewertungen hatte ich ehrlich gesagt auch Zweifel, ob wir wirklich ein Auto bei Avance mieten sollten. Trotz Zweifel haben wir den Mut gefasst und über Check24 bei Avance in Patra-Araxos ein Mietwagen gebucht. Und wir wurden positiv überrascht! Der Service war äußerst freundlich und kompetent. Wir erhielten einen kleinen Citröen, der sich in einem guten Zustand befand. Die Rückgabe verlief ebenfalls reibungslos. Insgesamt können wir Avance in Patra-Araxos uneingeschränkt empfehlen – ein preiswerter Vermieter mit einem tollen Team. Absolut top!
24 juni 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
Thank you so much for taking the time to share your experience – especially after having initial doubts. We're truly glad we could exceed your expectations and provide you with a smooth and friendly service. It means a lot to our team to hear that you felt well taken care of, from pick-up to return.
Your kind words and recommendation are greatly appreciated. We hope to welcome you again in the future.
Kind regards,
Avance team
Nicht empfehlenswert!!!
Nicht empfehlenswert!!!
Bei der Abgabe wurde fieberhaft nach einer Blessur gesucht. Es wurde ein winziger,kaum auffallender Lackfehler gefunden, angeblich durch eine andere Tür verursacht.Trotz Vollkasko ohne Selbstbeteiligung wurde uns der LackSchaden von 375,-Euro berechnet-auf die Frage dass ich ja deswegen Vollkasko ohne Selbstbeteiligung gebucht habe, sagte mir der sehr unfreundliche Mitarbeiter von Avance ,ob er selbst für den Schaden aufkommen soll??Zum Glück hat sich check 24 sehr gut darum gekümmert und das Geld wurde uns zurück überwiesen. Dieser Ärger mit Zeitverzögerung wäre nicht nötig gewesen!
13 juni 2025
Review zonder uitnodiging
Antwoord van Avance
Good morning,
Thank you for your feedback. We are truly sorry to hear about your experience, as our top priority is always to provide the best possible service to our customers.
However, we would like to clarify a few points you mentioned.
If your booking was made through Check24, as you indicated, and you selected additional insurance through their platform, the procedure is as follows:
The extra insurance is provided by Check24—not directly by the rental company. As stated on their website, in the event of any damage, the customer is required to pay the rental provider for the damage first. Then, with the proper documentation (rental agreement, damage report, invoice, etc.), the customer can submit a claim to Check24 to be reimbursed, provided they have chosen the additional coverage. It is the customer’s responsibility to read and understand the terms of use of this additional insurance. The rental provider is not liable for how third-party insurance works. Therefore, the damage must be paid directly to the rental provider, and then reimbursed by Check24 if applicable. We sincerely regret any confusion that may have occurred due to a misunderstanding of these terms, and we are happy to hear that Check24 was able to successfully assist you and refund the amount.
Thank you for giving us the opportunity to explain our position and clarify the issues that arose. We hope to serve you again in the future.
Kind regards,
Avance team
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