Bei Abholung des Autos am Flughafen Kalamata dauerte es lange bis alle Daten erfasst wurden, Mitarbeiter war unfreundlich und gab uns einen alten Renault Clip mit mehr als 100000km auf dem Tacho. Das... Toon meer
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Lees wat reviewers zeggen
Have en super god oplevelse med dem på Santorini. Vi lejede en VW T-roc i en uge og havde tilvalg fuld forsikring. Ingen problemer ved aflevering selv om der var en ny lille bule som vi ikke havde lav... Toon meer
Altes Fahrzeug erhalten, fast 100 t km ! (der blaue Polo ist sicher eine Gelddruckmaschine) Rundum Makel, defekte Scheinwerfer, im Dunkeln zu fahren ist Risiko. Wollte zurück zum Schalter der Ausgabe... Toon meer
Abbiamo prenotato a Kos per tempo una categoria d auto per avere maggiore sicurezza con i bambini nonostante il prezzo piu elevato;c hanno dato un auto di categoria inferiore,tutta ammaccata e alla ri... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Avance Rent a Car is a Greek car rental company established in 1992. Currently operates more than 25 locations in Greece, with 40+ service points.
Contactgegevens
Central Offices: 40-42 Syngrou Ave, 11742, Athens, Griekenland
- +302109200100 +302109011300
- info@avance.gr
- avance.gr
2,2
Slecht
387 reviews
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Antwoord van Avance
Good morning,
Thank you very much for your kind words. We're glad you had a positive experience, and we truly appreciate your feedback.
Kind regards,
Avance team
Schrottauto bei Avance Car Autovermietung
Wir hatten bei Avance Car Tinos einen VW Polo gebucht. Der Polo, den wir erhielten, hatte 120.000 km auf dem Tacho, die Handbremse funktionierte nicht und die Höhenverstellung des Fahrersitzes war kaputt. Nachdem wir fast einen Unfall gebaut hätten, da der Wagen zu schwach war, um eine steile Straße hinaufzufahren, reklamierten wir das Auto. Prompt wurde der nahezu schrottreife VW Polo gegen einen Renault Clio mit nur 18.000 gefahrenen Kilometern getauscht. Allerdings war das Auto ringsherum verkratzt, verbeult und sah sehr mitgenommen aus. Im Vergleich zu den Autos der anderen Vermietern am Ort hatten wir sicherlich das schäbigste Auto von allen. Alles in allem das schlechteste Auto-Mietverhältnis, das wir in all unseren Urlauben gemacht haben. Diese Autovermietung können wir absolut nicht empfehlen!
3 juli 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
Thank you for taking the time to share your feedback.
We would like to sincerely apologize for the negative experience you had with the first vehicle. Providing a car with issues such as a faulty handbrake or broken seat adjustment is absolutely not in line with our standards, and we regret that this situation occurred. Your safety is our top priority.
We are glad, however, that our team responded immediately and provided you with a replacement vehicle — a Renault Clio with only 18,000 kilometers, which, according to our records, had no mechanical or functional issues. You used this vehicle for 9 days without reporting any problems, which suggests it performed reliably during your rental period.
We regret that the exterior condition of the replacement vehicle did not meet your expectations. On islands like Tinos, due to challenging road conditions and frequent use, some cosmetic wear is unfortunately more common — even on technically sound vehicles.
Despite the initial inconvenience, we hope you were able to enjoy the rest of your holiday, and we would welcome the opportunity to serve you again under better circumstances in the future.
Kind regards,
Avance team
Had a great experience with Avance in…
Had a great experience with Avance in Paros & Naxos. Both cars were clean and reliable, especially the car in Paros which was an upgrade at no extra cost. No issues on returning either car, including the rep meeting us at Naxos airport at 7am. Would recommend.
9 juni 2025
Review zonder uitnodiging
Antwoord van Avance
Good morning,
Thank you for your kind words. We're thrilled to hear you had a great experience with Avance in both Paros and Naxos. It's great to know the upgraded vehicle in Paros and the early airport return in Naxos made your trip even smoother. We really appreciate the recommendation and hope to welcome you again on your next visit in Greece.
Kind regards,
Avance team
Hidden cost on so called bio cleaning for the interior.
Google and Truspilot mentioned about the hidden costs and it was correct.
Hidden costs:
There have been complaints about unexpected charges, such as for "bio cleaning" for salt on the seats.
Please be careful everyone.
It costs more than car rental itself (twice the price of per day rental fees) unfortunately. It was not specifically mentioned during the pick up and was not in the report. Since car has many damages externally, didn't pay attention to the interiors. Only realised about the surprised unforseen charges incurred when dropped the car off. It was indeed an unpleasant and bad experience. The lesson learned with huge cost.
24 juni 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
Thank you for your feedback. We are sorry to learn that your experience did not meet your expectations.
We would like to take this opportunity to clarify that salt stains, particularly those caused by wet swimsuits, towels, or beach-related moisture, cannot be removed through standard cleaning procedures. Such instances require specialized bio-cleaning, which incurs an additional cost. As outlined in our rental agreement, vehicles must be returned in approximately the same condition in which they were received in order to avoid extra cleaning charges.
We strive to maintain full transparency with all our customers, and all relevant terms and conditions are clearly stated both on our official website and in the signed rental agreement.
Nonetheless, we remain at your disposal and would be pleased to welcome you again in the future, with the hope of providing you a more positive and seamless experience.
Kind regards,
Avance team
Don't use it!!!
We used the office at Tinos island. They insisted on buying extra insurance but it was overpriced and we didn't buy it. Then when we returned the car they charges us €242 from a scratch that it was barery visible to the eye and to the photo. The employee admited to our face that the will not fix the scratche because it is high season and they can't afford to have the car at service. Then why do the charge us for something the won't fix???? Scammers!!! Don't use it
22 juni 2025
Review zonder uitnodiging
Antwoord van Avance
Good morning,
We are sorry for your comments, as our priority is the best customer service.
Please allow us to clarify that each customer is informed upon vehicle pick-up regarding the standard insurance coverage included, as well as any optional additional coverages available. It is entirely at the customer’s discretion whether or not to select these additional options.
Upon return of the vehicle, damage was found that was not present at the time of the pick up. You were duly informed of this, the damage was shown to you, and you signed the relevant documentation acknowledging the issue.
Kindly note that all our vehicles are repaired according to our own schedule—not based on individual customer preferences. As rental vehicles, it is imperative that they remain in proper condition and are repaired in a timely manner to continue serving other customers, and for this reason, delays in repairs are not feasible.
As damage occurred during your rental period, you were responsible for covering the cost, in accordance with the terms of the rental agreement. Therefore, we do not understand the basis of your claims or the accusation of dishonesty, which we find both inaccurate and unfair.
Once again, we regret your dissatisfaction and thank you for giving us the opportunity to clarify our position.
Kind regards,
Avance team
the worst company to rent a car in…
the worst company to rent a car in Paros. rude staff. we paid for the insurance and they tried to make us pay more because there was salt in the seats (ironic since it's an island and people go to the beach). they wanted to make us pay for a "bio cleaning". the blonde woman is super rude. she yelled at me
17 juni 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
Thank you for your feedback. We're sorry to hear you were unhappy with your experience.
We’d like to clarify that salt stains, especially from wet swimsuits or towels, do not come out with standard cleaning and require a specialized bio-cleaning process. As stated in our rental agreement, vehicles should be returned in approximately the same condition they were received to avoid additional cleaning charges.
Regarding our staff, we strive to communicate clearly and professionally with all our customers. The colleague professionally explained to you in detail the process of removing limescale from the seats, the time required. She even printed out the necessary procedure for you in detail, informed you that the car would not be driven for a day to dry the seats, showed you the terms of the contract you had signed, etc. At no point was there any intention to be rude —our colleague was simply explaining the situation and the relevant policy, which you repeatedly refused, until you addressed the employee, mentioning that she should clean it with a cloth and that, if the station proceeds with charging for the damage you caused, you would proceed accordingly with a negative review. We sincerely regret your comments.
As stains occurred during your rental period, you were responsible for covering the cost, in accordance with the terms of the rental agreement. Therefore, we do not understand the basis of your claims, which we find both inaccurate and unfair.
Once again, we regret your dissatisfaction and thank you for giving us the opportunity to clarify our position.
Kind regards,
Avance team
Be very careful
Be very careful. They are scammers!! Do not book any car!!!
I booked a car through Car Rental with full insurance. The employee at Avance told us we didn’t have full insurance but some kind of “double city” and asked us to pay €84 for full coverage. Never again, scammers. Terrible experience, do not go there.
17 juni 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
We would like to clarify that our company operates with full transparency and in accordance with established procedures. We never provide our customers with inaccurate or misleading information. Every customer is clearly informed about the insurance coverage included with their rental vehicle at the time of booking, as outlined in the confirmation voucher they receive upon completing their reservation.
Upon delivery of the vehicle, it is standard procedure for our staff to explain the insurance coverage provided based on the reservation made. Additionally, our team informs each customer about the optional insurance upgrades available. The decision to purchase any additional coverage is entirely at the customer’s discretion. At no point do we apply pressure or require customers to opt for supplementary insurance.
From your comments, it appears that you voluntarily selected additional insurance coverage at the rental desk. If there was any misunderstanding or if the terms and conditions provided on the partner website were not fully reviewed prior to booking, we sincerely regret any confusion that may have arisen.
Given the above, we are concerned by your comments and the negative review, which seem to stem from a misunderstanding rather than any fault or misrepresentation on our part.
Kind regards,
Avance team
Awful experience
Awful experience . We were given a van with empty battery. As soon as we arrived at our destination the car was dead. We spent a whole weekend on phone calls, waiting services and trying to resolve an issue that shouldn’t happen in the first place. Rude stuff , no compensation.
In response to your comment:
Dear Marketing Manager,
Your response is honestly embarrassing, and I seriously wonder how someone with this attitude holds that position. A 10% discount on our NEXT rental for a weekend completely ruined for six people? That’s what you call compensation?
Also, a dead battery is not a “random incident” — especially when it keeps coming up in recent reviews. Clearly, this isn’t just bad luck. Is it normal for your customers to waste their vacation time dealing with maintenance issues? Because that’s exactly what happened.
And then you mention “aggressive attitude” just because we left a bad review? Maybe you should first look into your own team’s behavior — rude, sarcastic, and completely unhelpful over the phone, while sitting under their AC, as we waited for hours in the middle of nowhere. Shameful, really.
17 juni 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
We sincerely regret the unforeseen event you encountered. However, as we have already informed you repeatedly both by phone and in writing, our company is not in a position to foresee or be responsible for random incidents that do not fall within the scope of basic vehicle maintenance.
Nevertheless, our company's response was immediate and effective, offering you the best possible solution, in order to continue your journey without any problems. In addition, we proceeded to compensate the battery, while you were also provided with an additional discount, as a sign of goodwill and respect for the customer.
Therefore, we are unable to understand the persistent defamation of our company, as well as the repeated and unjustified aggressive attitude towards us.
Kind regards,
Avance team
A wonderful trip to Greece but underhanded tactics are everywhere…
A wonderful trip to Greece for a wedding, ruined by what is feeling like an attempted scam attempt on car drop off.
On Thursday 5 June we picked up a 7 seater Dacia Jogger.
The check-out desk is within the airport, just outside departures. There is then a shuttle (2 minute journey) that takes you to the car. The shuttle for us arrived promptly; no issues so far.
On checking out the car, it was provided with just under half a tank of fuel, and a crack 4-5 cm long coming up from the bottom of the windscreen. We noted this to the agent, who was taking a full set of photos and videos.
So far all good, and the windscreen crack was discussed and we were told noted on the iPad. We watched the agent take photos + videos etc.
This is a great process as it protects both parties.
It must be noted that this type of crack in a windscreen in the UK would fail a MOT (Roadworthiness assessment). We assumed this must simply be a nuance of Greece that this is acceptable.
The car performed well for the duration of the trip.
On returning the vehicle, the agent who identified himself a John begun to inspect the car thoroughly. John remarked upon the crack in the windscreen and that this was our damage.
We said it was like that when we got it and we were not worried; he could simply consult the photos and video the checkout agent made.
He spent a long time with another agent in the office going through photos. This period of time seemed to be ongoing with circular discussion in Greek which we did not understand.
Bear in mind, at this point, we are waiting to leave to catch a flight, and we have a 2 month old waiting in the van with his mother.
During this process, it felt like the agents, noting our situation, are making us wait to see if we will simply accept whatever they dictate.
When I asked them for an update, they asked if I had photos. Why would I need photos if you have a video and photos check out process? Again I tell them to look at their own photos…
Following another prompt for an update, the conversation begun to escalate after I pointed out that “if Avance did not provide cars with cracked windscreens, then this situation would be avoided”. This resulted an a rather aggressive response from the agent in the office who stated if he gave brand new cars, they would still come back damaged...
After some more time, they told us verbally that we would not be charged and asked us to sign an iPad. The iPad was zoomed in and we could not see what was signed. We were not given any paper receipt nor have any emails of checkout been received.
It must also be noted, that this type of damage is not caused from driving into something or not caring sufficiently when looking after the car. The crack is on the lower edge of the windscreen, and will continue to grow. If we had caused it, for example by a rock hitting the windscreen during driving, there would be an impact nuclei.
Most importantly, allow me to restate, the crack was there on checkout, and the checkout agent was informed, agreed, and appeared to note it on their iPad.
I fear for the next client of Avance to use this vehicle.
At this point we are fully expecting to need to challenge this with our card issuer.
I do not know whether Avance is a franchise, but if it is, I would encourage head office to inspect this office, and ensure the office is following the process dictated by the franchise.
We chose a more expensive franchise, paying nearly £400 for a 7 seater for 5 days, with the intention of avoiding cowboys and scammers, and companies who have to cheat to succeed.
TLDR: Avance rented a 7 seater with a cracked windscreen on checkout. It remains to be seen whether the card hold will be released.
This review will be updated when an outcome is finalised. It has not been a pleasant experience.
10 juni 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
First of all, we would like to express our sincere regret for your comments. Our priority is always to serve our customers better. We would greatly appreciate it if you could forward us some details of your rental (service station, driver name, rental contract, etc.), to customer-service@avance.gr, so that we can investigate it further and understand your comments.
Kind regards,
Avance team
Car in awful condition.
Car in awful condition.
Battery dead during our stay. We have been asked to travel 1,5hoir to nearest harangue to buy new battery. We lost half day on our vacation to fix a car
5 juni 2025
Review zonder uitnodiging
Antwoord van Avance
Good morning,
We're truly sorry to hear about the inconvenience you experienced with the car battery during your stay. We understand how frustrating it can be to lose valuable vacation time dealing with unexpected issues.
Our company always strives to support our customers in any unforeseen events with the most immediate and practical solution, aiming to minimize disruption as much as possible. In this case, as we understand, that you were advised from our call center to go to the nearest store to replace the battery, and were informed that you could pay for it upon your return. Unfortunately, since there was no nearby location where we could directly replace the vehicle, this was the fastest option available to get you back on the road.
Battery issues fall under unforeseen events, as it's not possible for us to predict how a vehicle will be used during each rental, and such wear can vary from case to case. Nonetheless, we sincerely regret the inconvenience caused and thank you for your understanding. We hope the rest of your trip was enjoyable, and we'd be happy to welcome you again under better circumstances.
Kind regards,
Avance team
Negative Review of AVANCE Car Rental
Negative Review of AVANCE Car Rental
I am writing this review to warn other travelers about an extremely negative rental experience with AVANCE Car Rental at their Kefalonia, Greece branch.
I was outrageously charged €2000 for a "scratch" on the bumper. I must emphasize that this was such a minor scratch that it was virtually impossible to see with the naked eye and even in the photographs taken at the location – it was only visible under significant magnification.
I am convinced that the scratch was already present before I received the car. The fact that it was not visible from the outset strongly supports this claim.
Furthermore, the car return process was unnecessarily long and tedious. The company representative delayed me for approximately 40 minutes, which almost caused me to miss my flight.
I consider this behavior to be a clear demonstration of bad faith and an attempt to extort money from customers. I strongly recommend avoiding this car rental company and choosing an alternative.
Rating: One star (or the lowest possible rating
8 mei 2025
Review zonder uitnodiging
Antwoord van Avance
Good morning,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with our Kefalonia branch did not meet your expectations.
We would like to clarify that AVANCE Car Rental does not impose arbitrary charges under any circumstances. Our stations operate strictly under the internationally recognized D.A.T damage assessment system, which ensures transparent, standardized, and fair evaluation of all vehicle damages.
With respect to the charge referenced, we wish to clarify that it is not procedurally or operationally feasible for a fee of 2000€ to be levied for a minor surface scratch, as described in your review. Any such charge would only be applied in cases involving substantial damage, and only following a comprehensive assessment conducted in accordance with the D.A.T. system. All findings are thoroughly documented, and a detailed damage report is available to the customer upon request.
We regret any delays during the vehicle return process and understand the importance of a smooth and timely experience, especially when heading to a flight. This is not the standard of service we strive to provide, and we will be looking into this matter further with the local team.
Thank you for giving us the opportunity to explain our position to you and clarify the issues that arose. We hope to serve you again in the future in order to be fully satisfied with our services and without any unexpected events.
Kind regards,
Avance team
Uralt Fahrzeug mit 120000 km und Mängeln
Wir erhielten in Heraklion einen uralten Fiat 500x mit 120000 km. Als in Chania die Kontrolleuchten " Motor kontrollieren lassen " aufleuchteten, verweigerte man uns dort den Tausch des Fahrzeuges. Wir mussten 140 km zurück nach Heraklion fahren, um auf einen Fahrzeugtausch zu bestehen. Dabei wollte man uns noch Kratzer am Spoiler des Uraltfahrzeuges in Rechnung stellen. Wir sollten einfach weiter fahren und die Kontrolleuchten mißachten.
Als wir auf einen Fahrzeugwechsel bestanden, bekamen wir einen Peugeot 301, ein Modell dessen Bau im Jahr 2009 eingestellt wurde.
Finger weg, es gibt genug Alternativen.
26 april 2025
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
Thank you for taking the time to share your feedback. We regret to inform you that we believe your comments do not accurately reflect the standard of service provided by our company.
On April 26, 2025, you received a Fiat 500X, which was in the DX category as per your selection. The vehicle had undergone a thorough inspection and was found to be in excellent mechanical and functional condition.
On May 2, 2025, six days after receiving the vehicle, you informed the station that the orange engine warning light had illuminated. Following your report, the station conducted an assessment by asking the necessary questions and reassuring you that the vehicle was functioning properly and showing no signs of malfunction. As explained, the warning light may have been triggered due to poor fuel quality or a minor piece of debris detected by the sensor. In such cases, the warning light typically resets after refueling or when the debris is cleared.
It is important to note that modern vehicles, being heavily electronic, are highly sensitive. Even the smallest debris can cause the warning light to activate temporarily. At the time of the incident, you were in Chania, and you mentioned your intention to visit the Chania station for a vehicle replacement, as you preferred not to drive with the warning light on. You were informed that, unfortunately, the Chania station, being a partner location, does not have the authority to provide a replacement vehicle.
As per our policies, since the vehicle was fully operational, we requested that you needed to return to the station, in order to provide you with a replacement vehicle, according to your request. The station performed a free category upgrade and provided you with a Peugeot 301, model 2021, as we always take our customers' preferences and comments seriously and always strive for the best service. You kept the new vehicle for another 6 days.
According to all of the above, unfortunately we do not understand your comments and we sincerely regret any dissatisfaction you expressed.
Kind regards,
Avance team
Great friendly service
We hired a car with these guys in Kefalonia. Very affordable prices, super friendly service and the car was in great condition. Absolutely no problems whatsoever, would definitely use them again and would also recommend.
4 mei 2025
Review zonder uitnodiging
Antwoord van Avance
Good morning,
Thank you so much for your kind words. We're thrilled to hear you had a great experience with us in Kefalonia. It's always our goal to provide reliable cars, affordable prices, and friendly service, so it’s wonderful to know we delivered on all fronts. We really appreciate your recommendation and look forward to welcoming you again on your next visit.
Kind regards,
Avance team
Bookede en minivan i 7 dage i Chania
Bookede en minivan i 7 dage i Chania. God service, hurtig ekspedering og venligt personale. Ingen problemer ved tilbagelevering
10 mei 2025
Review zonder uitnodiging
Antwoord van Avance
Good morning,
We're glad to hear you had a smooth experience with our service in Chania. It's great to know the fast dispatch, friendly staff, and easy return met your expectations. We hope to welcome you again on your next visit.
Kind regards,
Avance team
opinia dotyczy wypożyczenia auta na KOS…
opinia dotyczy wypożyczenia auta na KOS w miejscowości Lampi. Same pozytywy - bardzo dobry kontakt , miła i profesjonalna oraz bardzo sprawna obsługa. Otrzymałem samochód Nissan Micra (lepszy niż zamówiony)- samochód czysty i w dobrym stanie technicznym - Polecam i pozdrawiam
27 april 2025
Review zonder uitnodiging
Antwoord van Avance
Good morning,
Thank you so much for your kind words and recommendation. We're thrilled to hear that you were happy with the service and that the Nissan Micra exceeded your expectations. It's great to know that our team's professionalism and efficiency made a positive impression. We truly appreciate your feedback and hope to welcome you again on your next visit to Kos.
Kind regards,
Avance team
The car i rented was scratched in most…
The car i rented was scratched in most places, almost 60.000km, dirty inside out and their response after i sent a complain was just an attempt to justify their bad service instead of just an apology.
Have been using this company for many years and before this I was happy.
Most Probably this was the last time
19 maart 2025
Review zonder uitnodiging
Antwoord van Avance
Good morning,
We are sorry for your evaluation, as well as your comments, as we do not want dissatisfied customers under any circumstances. You sent a correspondence stating that the vehicle was dirty, but also that the tire pressure, in your opinion, was not correct. Always taking our customers' comments seriously, we checked what you reported and forwarded you the corresponding photos of the vehicle that were taken during the delivery of the vehicle in your presence, at Athens Airport. The vehicle was not found to be dirty, according to the photos, but also according to the photo of the dashboard, the tire indicator was not on, as they explained to you in writing, new generation vehicles have electronic systems, where in case of lack of air in the tires or in general if a problem with the tires is detected, the tire indicator on the vehicle's dashboard immediately lights up. You had the vehicle at your disposal for 4 days without expressing any issue upon delivery of the vehicle, nor during the duration of your rental, as in any case the station would try to do the necessary, in order to do its best to satisfy you. We sincerely regret that our response did not meet your requirements, but we felt that we had to explain our position to you and clarify the issues you mentioned, according to the photos that were available.
Thank you for giving us the opportunity to explain our position to you once again and we hope that no bitterness towards our company will remain, so that we can serve you again in the future and fully meet your requirements.
Kind regards,
Avance team
Διαβάστε τους Όρους & προϋποθέσεις Ενοικίασης
Πολύ εξυπηρετικά τα παιδιά στο Ηράκλειο Κρήτης 13 Φλεβαρη(11 το πρωι) και 14 Φλεβαρη(7 το βραδυ) καλό αυτοκίνητό το μόνο που πρέπει να προσέξετε είναι να διαβάσετε προσεκτικά τους Όρους & προϋποθέσεις Ενοικίασης του αυτοκινήτου.
13 februari 2025
Review zonder uitnodiging
Antwoord van Avance
Καλημέρα σας,
Ευχαριστούμε για τα ευγενικά σας σχόλια. Χαιρόμαστε που ικανοποιηθήκατε από τις υπηρεσίες μας και ευχόμαστε να σας εξυπηρετήσουμε ξανά σύντομα. Παρόλα αυτά, να σας ενημερώσουμε πως προσπαθούμε πάντα να είμαστε ξεκάθαροι με τους πελάτες μας και τους ενημερώνουμε με τους όρους της εταιρείας μας για να γνωρίζουν τις ενέργειες που χρειάζεται να ακολουθήσουν εκ των προτέρων.
Με εκτίμηση,
Η ομάδα της Avance
Vehicule sale
Véhicule récupéré à Chania en Crète.
La voiture sentait mauvais, et était sale. Siege déchiré, et équipement cassé. C'est honteux de louer des voitures dans cet état.
24 oktober 2024
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
We are sorry for your comments as our priority is always the best service to our customers. Under no circumstances are vehicles delivered dirty. All our vehicles undergo a thorough inspection of the vehicle before delivery to the customer and upon its return, and the vehicle is also washed. Always taking seriously the comments of all our customers, we would like to inform you that in any case if the respective customer informs during delivery or during his lease that the vehicle does not correspond to his expectations, then the station does its best, in order to satisfy the customer's needs, and even provided him with a replacement vehicle, according to the availability of the station. We hope to serve you again in the future so that we can fully meet your requirements and receive 5*.
Kind regards,
Avance team
Thessaloniki airport rent
Rented a car from Thessaloniki airport, we arrived and left outside of businesshours. They always called us infront and checked if everything is in schedule. Communication and paperwork was quick, smooth and clear. Very polite and professional personel. On our second day car had electrical failure and they quickly found us replacement car. Both cars were nice and clean. On our leavingnight gentleman on the dropoff desk drove us to the airport door with our luggage, definately a nice touch! Very good and friendly experience overall. Thank you.
14 oktober 2024
Review zonder uitnodiging
Antwoord van Avance
Good morning,
Thank you for your nice comments. We are happy that we met your expectations. We hope to serve you again in the future.
Kind regards,
Avance team
Safety concern
This company encourages customers to use their Avance Online Check – In which they say is "extremely easy to use". We tried it and spent approx 50 minutes trying to upload image files of our passports and driving licences. There is no guidance regarding the types and sizes of image files accepted. We eventually worked out that they have to be very small pdf's. Eventually we managed to upload the files and then their system threw up a "System error" which their employee who tried to help us online said she could not resolve.
So we arrived at Kalamata airport without having checked in with Avance. They have no office there, so everything had to be done via phones and tablets in the car park. To be fair, their employee who met us did his best. Make sure you have access to your emails on your phone ! We could not read on a small screen the small print on the contract they emailed us. The car had multiple dents and scatches all round which took us a long time to photograph and video. On the last day of our 3 week booking, one of the wheel trims (hub caps) fell off while driving on a mountain road and disappeared down the mountain. On inspection, we noticed that the wheel from which the trim had fallen was dented. On checking the video we had taken when collecting the car, we saw that this dent was visible. The same day, I called the Avance office in Kalamata to notify them that this had happened. Their response was that because we had "lost" the trim, we had to pay for 4 new wheel trims. I tried to explain that I believed that the trim had fallen off because it had been fitted on to a damaged wheel. They refused to discuss this and kept repeating aggressively "You lost it, you pay!". Next day at the airport, we paid for a replacement wheel trim rather than miss our flight through trying to discuss the problem further. They even charged us a further 6 Euros "labour" to fit a new trim onto a damaged wheel. In my view, their refusal to discuss a damaged wheel, which is a potential safety issue, is disgraceful. Avoid.
15 oktober 2024
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
We are sorry for your comments as we always strive for the best service.
To begin with, we would like to inform you that our customers use Online checkin, without encountering any problem or having informed us of any difficulty, until now, where you mention it to us.
Our vehicles are always thoroughly checked before delivery to each customer, but also upon their return. Under no circumstances would we deliver a vehicle with any functional or mechanical problem known to us.
On your delivery on 24/9/2024 the vehicle was inspected in your presence, and you signed the corresponding damage document. The vehicle had all 4 tire covers, without any problem. On your return on 15/10/2024 you were informed of the cost of the missing tire cover. There was no tire issue as there was no problem with any of the vehicle's tires or wheels. Our company under no circumstances arbitrarily invoices any damage, as each damage is invoiced according to the global DAT system, as stated in your contract in field 12. The total cost requested by the station and paid by you was 38,17€ ( 24,53€ tire cover + 6€ labor + VAT).
It is not possible for our company to bear any damage that may occur in the rental of each customer.
Kind regards,
Avance team
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