Aviator Nation Reviews 

Quality is unbelievably poor. Customer service for online orders is nearly impossible. Their phone isn't answered. Live chat isn't answered during business hours. Emails take days to respond and the response doesn't address the issue. This place is driving itself out of business.

I don't know how I fell for this brand and got conned paying this high price for crappy clothing. I bought a couple sweat suits, zip up and hoodie. The purple outfit bled onto my shoes and everything it touched. It also leaked everywhere when I washed it. After just one wash the Aviator Nation signage on my pants were starting to crack and looks like someone ironed on the signage. Complete trash! Their return policy and process is also very annoying. You can't get cash back. I'm entirely annoyed I spent money on this. I should have spent this one a brand like Lulu lemon, Varley or even Alo would have been better. Don't waste your time or money!!!!

Particularly the way the owner, Kobe, handled a problem that I had. He was very accommodating, and quick to solve the problem.

I received the BEST customer service with my order. 10 out of 10

Amazing customer service and helped me when I needed with quick response time and friendly employees! Quality, amazing and so soft 10 out of 10 recommend

I was warned not to order from this company but I didn’t listen. It’s been a complete nightmare. I paid for a sale item and received it and it was too big, I replaced it with the same item in a smaller size and was charge an additional amount and I paid it.

I don’t even want to wear their products anymore. I requested a refund and they state they can’t find my order number. Well I have emails and charges on my card to prove it. I’m genuinely stunned at the lack of organization and care for their customers . Word of mouth is everything and your brand is not worthy it. Dont buy from Aviator nation

I am obsessed with this brand. Aviator Nation is not only my favorite brand when it comes to loungewear but their customer service is always a pleasure to deal with. My last experience with Michelle is no different. The customer care reveals true empathy of the company to take amazing care of their customers. Happiness is always the goal. And I am truly grateful for my entire wardrobe that sports the logo Aviator Nation. Five stars!!!!!⭐️

Really terrible quality sweatshirt especially for the price. Purchased online and would definitely not purchase from this company again. Truly the lowest quality at a high end price point. Super Dry quality is far superior and priced lower.

I had an issue with an item and it was replace in days. No hassle and handled quickly and efficiently. Outstanding quality and service, the best!!

Withdrawal approved but not my account plz check

My sister gave me this hoodie for my birthday. She doesn't spend $200 on clothes. That's why she picked it — she wanted to get me something that would last, and she saved for it.

I washed it one time. The zipper broke. On a zip hoodie, that's the whole garment. I can't wear it, and it isn't something I can fix myself.

I didn't want to make this a thing. I called, I emailed, and I used the live chat, and each time I asked whether there was anything you could do — a repair, a replacement zipper, a tailor you work with, anything at all. The answer was no every time. Nobody offered me a case number or a next step.

I understand that a zipper can fail. Manufacturing isn't perfect and I wasn't expecting perfection. What I was expecting was that when something goes wrong in the first week on a $200 piece, the company that made it would want to make it right. That's what the price is supposed to mean.

The hard part isn't the money. It's that every time I see it hanging in my closet I think about my sister spending more than she should have, on something I can't wear, from a company that wouldn't help. I'd rather she'd bought me a $40 hoodie that worked.

Do not exchange an item online if you are really just looking to return. Especially if there was a discount on the original purchase. They offer an incentive to exchange which gives an additional (buy now) store credit, however if your original item was discounted you won’t get the full amount or any at all. I exchanged for the same item, different size/color, same price. Only reason for different color was they were out of the size for the same color item. My initial item was discounted 15%. The discount did not carry over and the incentive went towards the deficit. When I made contact with customer service they basically gave me an, oh well. At their pricing and I’m sure how much parents have to spend there, customer service should be a lot better.

Any time I contact Aviator Nation, I receive a prompt response. Their service representatives have consistently been courteous and helpful. They offer solutions or answers to any issues with my orders (which is usually a size change).

Customer service was great. Problem solved and quick resolution!

They don't even deserve a 1 star.first way over priced for h&m material clothing all they have is 2 styles in all colors the rainbow and the energy logo
Regardless I had to make my children happy so I got them aviator Nation which they requested.
Customer service is horrible u can never get them on the phone they suck
And when you email them they act like we're bothering them
Plus all repesntive are liars I guess they were told to lie was it by paige idk I hope not but paige definitely need to see her employees real side behind her back
How they will never answer a call
I'm still waiting for a manager to actually call me I've emailed them for the past 3 weeks guess what not 1 phonecall
Returned the merchandise now they say no refund when I showed her the refund policy she tells I already placed it on a store credit
So the ripp u off and hold ur money so u can only spend it with them
Iam still waiting for my refund of $304.00 to be put back on my bank card
I will never ever again deal with this company
Yes there merchandise is overpriced but we will spend for the kids but one thing we won't do is loose our principal over these repesntive
Give me the job paige I will train them all all over again and u will see phone calls getting answered because with great customers service even if he had a bad ordeal he will come back but with bad customer service even if there's no issues but ur talking to me like I'm a punk goodbye..
I can fix ur business paige I promise 7185254272

I accidentally ordered the wrong size bottoms and contacted customer service for help since I was leaving for a trip in just a few days. The support team responded within minutes via email, and I was able to travel to Europe comfortably in my sweatsuit. I genuinely look forward to ordering from Aviator Nation again.

HORRIBLE QUALITY— threading unravels even before washing the first time — I know why you cannot leave a google review for this business- they S U CK

I am reading these comments, so much negativity. I have to say I speak the complete opposite. I love their clothes for one, but the staff in the stores has always been 1st class (La Jolla, CA & Austin, TX). Same holds true with customer service. If there is any issue, they will always make it right. I will continue to support AV! ✌🏼

My experience with Aviator Nations customer service has been excellent. They have been extremely timely in their response to my questions and concerns. I would highly recommend the brand and will continue to shop with them.

Excellent customer service. One of the only companies that goes out of their way to make sure the customer is happy which is rare these days..