Aviator Nation Reviews 

Terrible customer service. No phone only email unresponsive for over a week on defective item.

Not Worth the Price
I ordered the Five Stripe Navy hoodie and, honestly, I was disappointed. For the price Aviator Nation charges, I expected something exceptional — but the quality is surprisingly basic. Nothing about it stands out from what you’d find at any regular clothing store, and in some cases, department store alternatives offer comparable or better quality for a fraction of the cost.
I can’t justify the price point based on what I received. If you’re considering purchasing, I’d suggest trying it in person before committing — or exploring other options that offer better value for your money.

I love their items- that retro look is so fun! But what I really love is their customer support. So helpful and quick to solve any issues.

Poor quality. Gets all beaded up after one wash. For the price this is ridiculous. And the sizing is huge

Their customer service was awesome and helped me fix an order I had placed incorrectly. Fast shipping, super cute clothes.

how can these people still be in business. these are $10 sweatshirts costing $150 I made the mistake of wearing my new one on an airplane and by the time we landed me and everyone around me were covered in my sweatshirt it literally fell apart. Walked by another lady wearing one and asked if hers was doing it also and she said if i had any other shirt in my bag i would change right now. These brands have gotten rediculous in price and quality i will pay for quality this brand is junk

Love their products! Customer service is amazing! Always get compliments when I wear Aviator Nation!

Do NOT use their discount code. They push it on you during checkout, and what they don't make clear is that using it makes your order final sale — no returns. This policy is buried in the fine print and not disclosed upfront. I received my items late, never wore them, and they're still in original packaging, yet they refused my return because of the discount code. I had to file a dispute with my credit card company. Shady business practice designed to trap customers. Save yourself the headache and shop elsewhere.

Aviator nation customer service is absolutely amazing! I will continue buying from them just because of how wonderful everyone I dealt with was!

I have been wearing Aviator Nation for years and have only had 2 instances I needed to reach out. Both times the customer service agent resolved my issue quickly and efficiently. It’s one of the many reasons I will continue to shops and wear Aviator nation. They back their brand and the quality and design are always fabulous.

Poor If i could do negative stars I would. They dont answer the phone, they charge outrageous prices for CRAP, and they HIDE behind AI.

NEVER DO BUSINESS with them.

Had a great online order experience! Shipping was processed same day and products arrived and looked great.

Absolutely Terrible costumer service. I ordered two trucker hats for $130 dollars and received one in the complete wrong style and color. After reaching out, the representative in the email was unapologetic and rude, telling me that once I returned the WRONG ITEM SHIPPED TO ME, they would then process the return and ship the correct items. This is after waiting two weeks for my order. I ended up having to do a charge back because they wouldn’t communicate effectively with me. Just a joke of a company for those prices you pay. Will never do business with them again

Pink sweatshirt arrived shedding like crazy. Washed it and the dye bled all over the entire load of laundry ruining everything. Used to be good quality but this is now cheap garbage.

Zipper broke on a $800 coat and they would not fix it because I couldn't find an order number. Ridiculous.

Terrible customer service seems like a company with a lot of incompetent employees. If you’re going to have the nerve to charge $150 for a pair of sweatpants, you should really have an elevated company to back it up. I ordered a sweatshirt and sweatpants on December 13. It still hasn’t arrived. Meanwhile, on 12/22 they were advertising for delivery by 1224. Laughable. I did call customer service and also emailed on 1222 and I was told they will send out a new expedited order. Shocker it never arrived so I was left with nothing to give my niece on Christmas day. The outfit I ordered was about $300 so I did not plan to get her anything else. Inexcusable…they should fire each and every customer service rep and order “picker” that is working there now.

The absolute hands down worst quality clothing I have ever put on my body! Leggings fall apart BEFORE even washing them!!!! Horrible! Did I say H O R R I B L E????????

I must have called customer service 10-15 times today during business hours and they just don’t answer. I’ve been trying to get help with an order issue / sizing issue / return for over a week. I just want to talk to a human! This shouldn’t be this hard!

Customer support is very poor and the expensive price of the clothing is not worth it!

Products are over priced to start but they are nice quality. Anytime I have shopped in the store it was a fine experience not great but not bad. I ordered a hoodie online in a medium (a hoodie that is very much in stock) it was on sale. When I received it it was just a bit too large as their sizing is off. They refused to exchange it for a small even though they had plenty in stock of every size. This is just a horrible way to run your business. I do not think I will ever be back.