Avinor Reviews 

Avoid Oslo Airport if you do not want to experience discrimination based on nationality.

You may not simply be treated badly — you may be made to feel humiliated, have your bags screened repeatedly, be subjected to additional searches, and feel as though staff are deliberately trying to delay you and prevent you from reaching your flight on time.

In our case, even when other passengers in the queue — Europeans themselves — were saying, “Please let them through, they are going to miss their flight. What are you doing?”, the staff continued to behave in an openly contemptuous manner. They worked demonstratively slowly and sent our bags through the screening belt three times.

I would also like to address the management of Oslo Airport directly: please investigate the staff who were working on 31 August at approximately 16:00 at the security checkpoint used for domestic transfers, specifically at the far-left security screening lane when facing the checkpoint from the passenger queue.

I am specifying the exact lane because I do not want other security staff who were working at the checkpoint at that time to be unfairly associated with this complaint.

Employees who treat passengers this way damage not only the reputation of Oslo Airport, but the reputation of Norway as a whole.

Most miserable company ever! Thank you for ruining families with your useless strike

Extremely poor PRM assistance at Bergen Airport.

My 84-year-old mother had pre-booked and confirmed PRM assistance. We arrived at approximately 08:20, more than two hours before departure.

Despite several calls to the PRM service and repeated assurances that someone would assist her to the lounge and later collect her, nobody came. We were eventually told to make our own way to the gate.

At the gate, a PRM employee spoke to the airline staff but did not assist my mother. Instead, I was told to push my mother myself to the aircraft. I ended up personally pushing her through the entire terminal, jet bridge and to the aircraft door.

This was not simply a delay — the pre-booked PRM assistance was effectively never provided.

Passengers requiring assistance, especially elderly passengers, should be able to rely on a professional and properly functioning service. This experience was extremely disappointing and concerning.

Awful way for Norway to treat tourists with 2 hour wait at passport control , only 5 cubicles out of only ten open . Then SAS lost our luggage

En skam at Avinor som statlig aktør støtter parkeringssekskaper som krever 70 kr i fakturagebyr for parkering. Dette er en omdiskutert praksis og at statlige aktører støtter dette er skammelig.

Fantastisk! SAS hjalp meg meg å legge til baggasje på en rimelig og effektiv måte! God kundeservice!

Alt tungvint, elendig opplevelse

Bergen 01.07.26 aeroporto.
Mi hanno rifiutato l'accesso alla unica Lounge perché la.mia lounge key MasterCard Fineco non era su banca norvegese. Ma io mi chiedo: sono in un aeroporto internazionale con carta di imbarco per Cracovia. Ha senso che la LongeKey deve essere agganciata ad una banca norvegese? Servizio presuntuoso e inqualificabile.

Hvis du har lyst til å vente på baggasje til du blir gammel og dør så er dette flyplassen for deg! Uansett tidspunkt på døgnet så er kofferten forsinket, det tar alltid unormalt lang tid. Vet ikke om folka der har kaffepause hver gang de blunker med øyene, men noe er riv ruskende galt i forhold til andre flyplasser i Norge. Er det en ting jeg hater så er det å fly til Tromsø

Mvh en jævlig lei person som flyr ofte

Ankom til Narvik airport 8:00. Den såkaldte shuttle bus gik næsten 3 timer senere. I ankomst/afgangsområdet er der ingen cafe, kiosk, restaurant eller butik, der er en kaffemaskine som dels ingen kopper har, og dels ikke virker. I hele området er der ingen airport staff man kan kontakte. Worst airpor ever seen

Passenger Assistance service is unreliable. on the most recent occasion, one assistant was sent to deal with two wheelchair passengers, both with just-adequate transfer times for onward connecting flights. The poor girl had to push two wheelchairs simultaneously, with obvious difficulty. At security control for onward transit flights there was a huge crowd of stressed-out passengers and only one security pathway in operation. Staff obviously stressed and working at frenetic pace After going through security on foot, the assistant was nowhere to be seen. I think she might have had to go off somewhere with the other wheelchair passenger. I tried but could not manage to walk the long way to my departure gate, which was by now showing that boarding was taking place. A shopkeeper, seeing that I was in some distress, helped me by phoning Avinor and the assistant showed up shortly after - she looked extremely stressed. The poor girl had to run, pushing me in the wheelchair, a considerable distance to the departure gate, which was at the point of closing. So, we made it this time. But I have to use PA at Gardermoen a few times every year, and it is often the case that assistants do not arrive, or arrive late, or that there is some confusion about the logistics plan.

This now gives me anxiety about having to transit through Gardermoen vis Passenger Assistance.

I will emphasise that the Assistants themselves are always very helpful and do their best. Unfortunately, their logistics operating system, despatchers or managers do not seem to be of the same calibre.

Avinor har innført tvang om å bruke en helt elendig løsning for å bestille taxi. Taxiene kommer ikke inn på taxi området uten man bestiller via løsningen, som er elendig. Endte opp med å vente 20 min. Helt sykt frustrerende

Over en time å vente på bagasjen i dag kl 07 00 Am

Turned up early to check in for our BA flight from Oslo to London (BA771) so expected a short wait. A queue quickly built up and ground staff moved boxes from counter to counter as though check in was something new. A supervisor seemed to confuse things. Check in finally opened less than 1.75hours before take off. The counters didn't line up with the queues so there was confusion as top who was next in line. Fortunately, we were early in the queue but were treated rudely by staff, suggesting we were at the wrong counter even though it was directly in front of us. The sign on the screen did not accord with the statement given. Another passenger said he had to queue for 1.25 hours, so in one way we were lucky. This needed only be a bag drop in minutes and ruined what should have been a straightforward process.

Ventet på bagasje i 50 m fredag 12.12 10:30- 11:20 eneste ankomst i denne perioden. Dette er meget dårlig service

Avinor drifter Osl og Osl Premium Lounge. Det er vel så langt fra premium som en kan komme.

Hvilken lounge i verden tillater ikke at man kan kose seg med en gin tonic eller cognac til kaffen?

Champagnen er billigste type prosecco.

Vin fylles ikke på.

Nå blir dette veldig alkohol orientert, men det er en viss basis en lounge skal servere.

Jeg sitter nå i Osl premium lounge. Maten er nitrist, finnes ikke noe varmt alternativ.

Avinor har gått i spare fella og nå har de sunket for dypt. Dette er ikke verdt en firedel av pengene man betaler.

Legg det ned eller drift det skikkelig.

I went through Oslo airport on the 24th September and during security screening checkpoint my carry on bag was diverted to the rear conveyor belt. Security officers asked if they could open the bag and I allowed them to do so. This was done outside my viewpoint. At every other airport the bag is brought forward and opened in front of me. He then put the bag back through the screening machine and then said I was free to go. Unbeknown to me he removed my camera and electric toothbrush flosser and he didn't tell me or put the items back. I didcuthem.missing on my arrival in Melbourne. I contacted Avinor service center and they were of no assistance at all, refusing to take any accountability or offer any assistance at all. I hit road black after road block. They have no interest in customer care or service and despite putting an official complaint they put the blame on me and have refused to take any resposibility. I have had to pay $400 to get my camera back. The dental appliances are still missing.

Kristiansund flyplass Kvernberget

Kom med flybuss til flyplass. Særdeles blid og hyggelig betjening i sikkerhetskontrollen👍 Jeg hadde dessverre glemt en full farrisflaske. Hyggelige folka tilbød seg å tømme ut, og jeg kunne bruke den som vannflaske på innsiden. Vi hadde hyggelig samtale og fikk godt tips om hva vi må gjøre neste gang vi kommer til Kristiansund 😊 Dette er en liten og effektiv flyplass. Vårt fly til Bergen var klar til avgang 10 min før oppsatt tid. Alle på flyplassen av ansatte var blide og hadde glimt i øyet! En god flyplassopplevelse! Takk til de som var på vakt🙏

Avinor er nok et av norges dårligst og dyreste firma, dårlig drevet og dårlig systemer. Burde legges ut til privat sektor 👎🏻

Jeg hadde sjekket inn en batteridrevet varmevest, der batteriet lå i lommen med usbkontakten, men kontakten var ikke tilkoblet for å hindre utilsiktet aktivering. Avinor beslagla batteriet og hevdet det var en "powerbank". Sikkert fordi det lå i en lomme og de ikke forstod at lommen var i utstyret det skulle drive. I diverse klagerunder prøver de å vri seg unna at dette var feil og at batteriet var montert i det utstyret det skulle drive, helt i tråd med retningslinjene, og ikke en separat powerbank (slik de beskriver det), og nektet å erstatte 700 kr. Da jeg viste til Luftfartstilsynets nettside forsvant denne (men jeg fant den i waybackmachine). Som vanlig er en borger maktesløs overfor byråkratiet, og hvor mye kan man mase om å få tilbake 700 kr?