AVIS Rent A Car UAE Reviews 

Bad customer service. It's been 5 months since I was in dubai. They promised me that refunding y deposit will take 4 weeks. It's been 5 months now, and still no deposit returned. No answer on email, no answer on whatsapp. Worst experience ever. I highly advice you all to stay away from them.

Very very dissatisfied with Avis. We chose a car at Dubai Airport on Avis' website for a total price of DKK 1,600 for 8 days, which we paid without problems with a debit mastercard. According to the information, the price included full hull insurance etc. When we then stand down in front of the rental pant, we are told that extra insurance must be paid to a value of approx. 1200 DKK only because we do not have a credit card. This was not mentioned at all when purchasing on the website, nor does it appear in Avis' terms and conditions that you must pay a special extra insurance if you do not have a credit card. We would very much like you to be informed of this before the purchase, especially when you have paid with a debit card. In addition, we had to make a deposit of DKK 3,700 before we could be allowed to rent the car. We then tried to cancel the rental agreement, but we could not, as it had to happen no later than 24 hours before, which is a bit difficult once you get acquainted with it at the rental center. We agree to pay the extra money in insurance and provide security in the form of a deposit of DKK 3,700, as otherwise it will be money out the window. We got good benefit from the car and handed it in in the same condition as we got it handed out. The deposit amount was first reserved in case of defects in the car, which were not found at the time of delivery or later for that matter. Still, Avis has chosen to withdraw the deposit. Now we stand here and need a deposit and feel good and thoroughly cheated. This is the last time we use Avis in any context.

They are the good service provider but they are delayed to start there work.

Absolutely the worst experience. Did not have a car as booked and made us wait for 2 hours. Terrible customer service with the agent telling lies. To be avoided at all costs.

pick -up: dirty car; no child seat available despite confirmed/booked

drop-off: tried to over charge; AUH no signs to guide to parking lot; credit card block not released after number of weeks

DON’T RENT CAR WITH AVIS AND CARTRAWLER

Be careful, thoses companies are thieves.
I booked a car with Avis with reservation number AE557578480 for 3 weeks in Dubai.
I paid online with my debit card and of course the payment went through.
When I got there, the Avis agent refused to rent the car for me because I needed a credit card.
The majority of cards in France are debit.
So I couldn't get the car and Cartrawler refuses to refund me 660€.
THEY ARE THIEVES.
I will post negative reviews alldays on all platforms to make them lose money and customers until they find a solution to refund me back.

The car was late to come but the counter staff kept me informed. The staff are well trained. Kudos to AVIS for investing in it's people

From the reality of style, dealing, accuracy, punctuality and quality, Avis is one of the best companies.

It was a great experience starting from the booking process which was simple and easy till the drivers came to collect the car. Much appreciated service.

good experience with customer-friendly
staff

Recently i have taken the car from AVIS Dubai. i was very happy with the over all experience.
Staff was very friendly and driver even guided me about latest attractions in dubai and COVID rules.

Car was on time, quick check-out, friendly staff. No concerns..

Prepaid car booking from London not available on arrival from T3 Dubai Terminal. No suitable alternatives offered, apparently it’s common practice of overbooking and operations manager Ellen knows about it!!… Never use Avis Dubai

The car was good. We ve been there from March 22-26, we left the 220€ deposit and we still didn’t get it back. The policy of the company claims the deposit should be refunded in 45 working days. 4 months passed and nothing. We emailed them million times and the only answer is “sorry, let us check it with our accounting team”. That’s it.shitttttt company.

I would like to thank Zakaria of Dubai Avis customer service. He called and the matter was resolved. He explained the whole process. Thanks

DO NOT RENT HERE, YOU WILL BE RIPPED OFF. I WAS DEFRAUDED FOR THE ENTIRE PRE AUTHORIZED AMOUNT ON MY CREDIT CARD FOR AN ALLEGED TRAFFIC FINE. WITHOUT A SHRED OF PROOF JUST A MADE UP PDF BUT EXACTLY FOR THE REMAINING "OPEN" AMOUNT = DIFFERENCE BETWEEN CORRECT RENTAL CHARGES AND "DEPOSIT" AS PREAUTHORIZED ON MY DINERS CLUB CREDIT CARD.

ATTENTION: DINERS CLUB WILL NOT HELP YOU AT ALL.

I got charged for a traffic fine in Ras Al Khaimah, while physixally being in Fujairah at the very same time. Of course they charged it against my deposit authorisation and Diners Club wont help.
Money is gone.
Do not go here, they are Criminals.
Rent with another company

Verdens elendige bil udlejningsfirma.

Jeg synes godt nok det er noget dårlig service i kommer med. I får mig til at betale ekstra forsikring på 472 aed og stadig opkræver glasskade, selvom der ikke er noget sket med bilen. Det sagde chaufføren som jeg fik afleverede bilen hos. I siger i kun har reserveret 1000 aed, det passer ikke når jeg kan se i har trukket dem i min bank. Det ligner i slet ikke har styr på noget som helst. Reservation No 002121224591

Absolutely horrendous experience. After almost a two hour delay in receiving the car, I received it in a very bad state. Carpets were filthy! and full of stains. After returning it, I was charges with AED 36.60 for 1 Salik CROSSING!!! when I ask their call centre for a breakdown, they tell me they do not have the information!! AVOID THEM LIKE THE PLAGUE

Absolutely horrible service and dishonorable staff - would not recommend!

Reserved a car from the Avis US website and received multiple confirmations of the reservation leading up to the day before the date of reservation. We show up at the counter and are told that they are out of cars - this despite having a standing reservation and being an Avis Preferred (and Corporate) member.

The staff promise to deliver a car to us before the end of day. They mention that they are procuring cars from their Abu Dhabi location and guarantee us that we will have a car delivered to our hotel. Throughout the day we made multiple phone calls to the location and almost all except one call went unanswered. The one that was answered was hung-up right away. This was an infuriating experience and threw our plans off.

I reported this to Avis USA customer service and they mentioned something about this site being a “franchise” location and the situation being out of their control and them being unable to honor the reservation agreement.

I have had good experiences with Avis USA locations but I recommend avoiding this location at all costs.