Axcross Reviews 

I ordered a camera then given tracking details. the tracking website, also a scam updated with movements then said delivery tried but no-one in - we were in and we had no visits that day. Ive tried communicating with them but no responses. I tried claiming refund from my credit card but they won't honour the charge back!!

Do not use, this company is a scam

FO NOT PURCHASE ANYTHING FROM THIS SITE. You will get confirmation email then shipping email. It is all FALSE. The shipment NEVER ARRIVES. I've now had a hem checked out and they are a scam. Luckily my bank refunded me after investigating them. AVOID !!!!

Cross and Cross Limited have no connection to the site axcross.com other than they have fraudulently used my company details to add respectability to their unscrupulous deeds. The company has been dormant since 2015 and is now being dissolved.

My advice would be to contact your credit card company and stop any payments.

I have reported them to Trading Standards, Report Fraud and Cyber Crime and would urge you to do the same.

Scam website don't not use fake updates and fake tracking nothings been delivered or attempted to emails don't work for either this company or the logistics company stay well clear

Do not use axcross it is a total scam,I will join everyone else with an order I did not receive and appears to have gone around Europe for a month now in the hands of the bank

Do not use this company. Scam. Ordered ovens and microwave. Over a month ago. Do not respond to emails once they have taken your money. Fake tracking updates, fake delivery updates saying unavailable- when we have cameras to confirm no attempt to deliver. Wish I had read these comments before. Scammed for £1500. How can this website still be able to operate. Shocking

I ordered an item over a month ago and have chased the company and courier re delivery but really alot of rubbish I was told re delivery . After two weeks I thought that it was a scam and requesting a refund to no avail. BEWARE!

Company has dissolved
A little research on Companies House website shows that the company Cross and Cross with company number 05178266 has been dormant since 2015 and as of earlier this year (2026) has disolved. Propriators D & A Cross are still listed as Directors but it appears Axcross is no longer trading, but their website can still take your money and promise delivery - which is unlikely to arrive.

Do not use them I have had the same experience. Ordered over 4 weeks ago and got tracking updates from the fake logistics company they use AZTCARGO. Had a message to say they had attempted delivery. We were in all day and have a ring doorbell - they did not attempt to deliver. I’m now contacting my credit card co to report them.

Oh how I wish I read the other reviews before I ordered a Dyson from them. Same story ordered over 4 weeks ago and got tracking updates from the fake logistics company they use AZTCARGO. Had a message today to say they had attempted delivery claiming nobody home, we were both at home working the garden in full site of front door and entrance nobody delivered anything also we have security cameras so have clear evidence that these people are a bunch of liars.
Steer well clear of them

DO NOT PURCHASE FROM THESE SCAMMERS
Purchased a camera 4 weeks ago have had 22 shipment updates it has gone to Rotterdam-Edinburgh-Glasgow-Newcastle-Middlesborough then was sent to courier who apparently tried to deliver today and said no one in but i was sitting in my front garden
They do not answer emails.
Please get this company shut down

DO NOUPT USE THIS COMANY

Ordered a hoover on 17th April. Thought i had checked everything before I placed the order, Checked for online reviews, checked companies house etc and nothing to make me suspicious. After a month of hoover coming from Netherlands, 2 × "attempted deliveries" my hoover is now "in storage" is now awaiting my instructions.

Sent numerous emails to a cross and ATZ cargo and no replies. Seems that I'm not the only one to have been scammed, was just trying to save a few quid.

Do not buy from this site it is a pure scam!!!
OMG I bough Oven on the 29th April, communicate with them, everything was OK they even replied . They said my Shipment will come through AZT Cargo. Everyday at around midday the app update and keeps going back to some transhipment: arriving to the port and again the circle is not ending.

It is a pure scam after so many email no answer/ can not contact them. And after reading all the review I can conclude that all of us was trapped. I paid £595 not that much cheap for an Neff Oven.
I raised a dispute with the bank, hope theyll help me as I am struggling financially.

Absolute scam with fraudulent tracking system, Report and do not touch . The owner on Companies House has over 3000 companies in her name . Mostly dissolved

AVOID AT ALL COSTS
AVOID AT ALL COSTS

Ordered a Karcher K7 in April, still not received , no communication from them !

AVOID AT ALL COSTS

This place is a scam do not buy anything off them SCAM you won't get your money back web site looks good even the tracking good but a load of shit

Like the other reviewers have said, it’s a scam. I ordered an item 4 weeks ago that has not arrived. There is some obviously fake tracking information, claiming my item is going through all sorts of distribution centres and ports. I have raised a claim with my credit card company.

I had exactly the same experience as other reviewers.
100% SCAM.
If you are reading these comments and are in the process of waiting for your item it won't be coming.
I placed my order 4 weeks ago and still haven’t received it. The tracking kept updating, showing the parcel travelling from the Netherlands to the UK by boat. Once in the UK, it went from Edinburgh to Glasgow, then Newcastle.
Get in touch with your Credit Card company now and let them know.