Axcross Reviews 

A well set up scam. The website looks good, as does the courier website. But the addresses for the courier are clearly random (check using Google maps). They delay and delay to make it more difficult to return the payment.

SCAM!!!

Do not use. They use AZT cargo to track delivery to give you a sense that things are happening. 4 weeks later and still nothing.

Like other posters I have waited 4 weeks for a camera I ordered. It has been from Rotterdam to Edinburgh to Newcastle and now to Middlesbrough (I live in the south of England!). I have contacted them with no response. What is particularly annoying is that I checked this company on a scam detector website and it got a fairly good mark. A genuine company they said. Be warned, it isn't. This is a SCAM

Avoid at all cost
I usually look into companies before ordering but recent problems at home took my eye off the ball.
They responded with one email and no more.
This hoover according to the tracking has travelled the bloody world.
I paid by credit card who are now trying to get my money back.
I learnt my lesson the hard way by trying to save a bit of money 😬

Do not order from this site. They have committed identity fraud and have been reported to trading standards.

Please do not order from this company they are scammers your item will not arrive , albeit they will give you a nonsense tracking email , explaining how your item is in different ports all lies , then they said they attempted to deliver when I have a ring door bell , nobody arrived again please don't order from these scammers.

This company is Scam, I ordered a Neff oven paid for on the 16/04/2026 no sign of the goods and when I saw all the negative reviews I contacted my card company who were very helpful and got my money back, today the tracker is showing they tried to deliver more lies as no one has been because I have cameras and can confirm they are lying, so please if you bought any thing contact your card company and get your money back

Total scam never received hoover and no reply to numerous emails. Do not use these scammers.

SCAM fraudulent company : also affordable appliances UK another name they like to use …
Be very careful of this company as I purchased a hoover for £163 and they still have
not delivered it a month later and I’ve not responded to my emails some 20 emails 
My payment went to Poland also?

Stefana Batorego 2/28, 31-135 Kraków, Poland
G
©2026 Google
＞
Phone
+48 12 633 74 30

The matter has now been left in my banks and Visa hand to recover the money …


Exactly the same experience as another reviewer - which is what prompted my concern......I ordered 4 weeks ago and still don’t have my order.
The tracking was constantly updating but the order was coming from Netherlands by boat to the UK. It then arrived in Edinburgh, went to Glasgow, Newcastle and Middlesbrough then they claimed they have attempted to deliver to my house twice and that no one was at home.
This is a lie as I’ve been at home both times.
I contacted the company and got no answers. I also contacted the tracking company AZTCargo and got nothing back.

I also think it’s fraudulent. Report to your credit card company / bank.

Do not use fake website and transport company. Paid for a item off the website via credit card, said 1 to 2 weeks delivery, now 5 weeks and no response from emails. Also didn't notice until after buying from site the phone number has the last 4 digits removed saying information on sales invoice which it wasn't. Glad I bought with credit card as they are now chasing the money and will refund me.
Just to be clear this is a fraud scam!

I ordered 5 weeks ago and still don’t have my order.
The tracking was constantly updating but the order was coming from Netherlands by boat to the UK. It then arrived in Edinburgh, went to Glasgow, Newcastle and Middlesbrough then they claimed they have attempted to deliver to my house twice and that no one was at home.
This is a lie as I’ve been at home both times.
During shopping I contacted the company and got a response to say the order was progressing as it should. I also contacted the tracking company AZTCargo and got responses
When delivery had apparently been attempted the shipping company gave me false dates for re-delivery and now since I’ve chased them and the retailer multiple times about why I’ve had fake delivery attempts no one is replying and I’m being ignored
I don’t think the retailer is real and I think the shipping they give you is a scam linked to them
Be careful and don’t purchase from this company as I think it’s just a scam to take your money and then make it look like you are going to receive something

Website looks very legitimate and the owners (Cross & Cross) check out on Companies House. The shipping company AZTcargo also seems to check out however, two weeks later my order has not arrived.
Payment on my credit card went to Malta and a different company name. I have started going through the fraud process with my credit card company. I will update in due course.
Most recent update of 14th May:
I have claimed against my credit card company on the basis that this company is fraudulent. As per one of the unhappy customers on here, I continue to receive transport updates (19 so far), but can not contact the supplier despite three emails so far.
A strong warning not to use this Axcross for any purchase.

Order never arrived, reported as scam to bank

This company is fraudulent I know because my bank informed me it was fraud and cancelled my card, issuing me a new card due to this fraudulent company having my details.

Basically don’t order from this company. My bank blocked my card after trying to pay for an item. When I called the bank I was informed it was a fraudulent company and my card was cancelled and I had to wait to receive a new card because they had my details. Be careful as they still have their company on the website.