Axxess Reviews 

Terrible service, can't get hold of them via phone, WhatsApp or Browser chat. Cancelled our internet package due to incompetence and lack of support.

Terrible customer service and not delivering what was promised. We do not get 99% up time. We are down for a couple hours most days and when we are up we dont get the 300MB we pay for. Most of the time my speeds are below 100MB. My biggest issue is when you try report and issue they are incredibly hard to get in contact with and then when you do get in touch they can be rude.

I would not recommend anyone use Axxess.

⭐ Absolutely Appalling Customer Service – Would Not Recommend!

This provider has to be one of the most frustrating companies to deal with when it comes to customer service. Their complete disregard for customers is shocking, and the fact that their agents provide misleading information makes the experience even worse.

Our Wi-Fi account has been paid, yet our services remain disconnected. I have contacted them numerous times via WhatsApp and their call centre, wasting my own airtime and mobile data just to get assistance with a service we have ALREADY PAID FOR.

To make matters worse, their agents confirmed that our services had been restored, only for us to discover that nothing had changed. How do you tell a paying customer that their service is back up and running when it clearly ISN’T?

There is absolutely no accountability, no proper communication, and no sense of urgency when it comes to resolving customer issues. Customers are left chasing answers, spending additional money just to get through to someone, and receiving empty assurances instead of actual solutions.

Do you understand what customer service means? It means taking responsibility, communicating honestly, and delivering the service your customers are paying for.

I am extremely disappointed and frustrated. We should not have to beg for a service that has already been paid for. This experience has been completely unacceptable, and I would strongly urge management to take a serious look at how customer complaints are handled.

Paying customers deserve better than this. Absolutely ridiculous!

Update: Another Update: I have been waiting for support since Friday. Been messaging their whatsapp support with no success. We have had broken internet from Axxess for weeks now. I have email Captain Axxess and Harold (that was suggested in the reviews) about a week ago and no reply yet. No feedback. No updates. Paying for a 150mbps line and only getting around 2 IF the internet works. Our phones dont work, we cant use the internet. Our business is suffering daily so we are moving internet and hosting provider now. Cant be using Axxess when their support is worse than their internet. Will continue to upload reviews on Trustpilot and HelloPeter and every other source to inform people before using Axxess.

Two weeks of daily attempts. Same broken service. Same useless support loop. I have worked in tech for over 20 years and I have never dealt with a support operation this incompetent.

I pay for a 150Mbps LTE line. On the best days I get maybe 3Mbps. Most days it is simply dead. Not “a bit slow.” Not “peak-hour congestion.” Dead. Pages time out, video buffers forever, work is impossible. This is not occasional. This is the product.

The support experience is worse than the product.

You call. You wait close to two hours. Someone finally answers. You start explaining. Within five minutes of silence on their side they drop the call. You redial. Another two-hour wait. Repeat. I have done this multiple times.

When you do get an agent, they run the exact same script every single time. Same checks. Same “have you tried…” steps. Same remote-reset theatre. I told them, clearly, that those steps had already failed and would fail again. They did them anyway. Then the line goes quiet or they disconnect. Next call: same script from a different person who has no record of the previous conversation.

No escalation that actually changes anything. No ownership. No apology that is followed by action. Just the same circular process designed to exhaust you until you give up.

This is not a difficult technical problem. Either the service is provisioned correctly and performing to the advertised speed, or it is not. After two weeks of consistent daily failures, it is not. The only thing that has been consistent is how little AXXESS appears to care.

If you value your time, do not buy this service. If you already have it and it is failing, do not expect the support line to save you. They will take two hours of your day, drop the call, and send you back to the start. I have never seen support this bad from any company I have dealt with.

Worst support team I have encountered. Full stop.

Every time it rains the internet goes off. It's very costly to buy data and pay for a internet that's not working.the chatbox does work, it cost to call and you don't get to an agent immediately. Very disappointed.

I was promised speed of LTE to be at least 10MB but was paying for 30MB I ended up getting speeds of less than 1MB but of course I am billed each month for a poor service. I also change to a different package and in spite of beig told the change would happen seamlessly I was billed for two packages. Just a very very poorly managed and operated business that piggybacks off even worse providers like Afrihost

If there was an option for zero stars. I would choose that 5 times.
*emoji hitting head.*
We Ordered on the 8th of August the fiber. We Payed for the service and Still waiting for the installation or even communication. 9th September today. Tried calling and Took like 10minutes for SOMEONE to answer and also there is a Stupid robot that answers and just does not help. I Canceled my order and Tried getting a refund, they transfered me to another department. Stayed online for a half a hour. Nobody answered. Elevator music all the way. Waste of time and my patience.
Really bad customer care service.
There is a whatsapp number. At least got a email from someone there I can use for getting a refund. Maybe a robot. Who knows.
But service is bare minimal.
Stay tf away.

Exxxxxcellento!!!!!!! been with Axxesss for years nowxxxx

Very poor of poorest, very poor, so so disappointed about the service. They not answer to the emails and their internet connection is very poor. Not a good on to go with. POOR INTERNET SERVICE

⭐ 1 Star – Axxess, Please Fix the Service I Have Already Paid For

I have been an Axxess customer since 2018, and I am extremely disappointed with how my current issue is being handled.

On 1 August 2026, Axxess sent me an invoice clearly showing my service as UNCAPPED.

I paid the invoice on the same day.

The problem is that the upgrade was never activated.

Today, 18 August 2026, I am STILL on my old 20GB Day + 20GB Night service. The Axxess app clearly shows 20GB Day + 20GB Night, despite my invoice showing that I had been moved to an Uncapped service.

So I have paid for an upgrade that Axxess has not actually implemented.

I have been trying to get this resolved, but instead of receiving a clear solution, I have been given different explanations, including that the problem is supposedly my APN settings and that Telkom is busy with a migration.

My SIM shows LTE and has signal during the day, but I cannot use mobile data. I cannot even send a WhatsApp message. Yet the same SIM works at night.

If this is an APN problem, then why does the exact same SIM work at night?

I contacted Axxess support again and, after asking for answers, the consultant put me on mute. I waited approximately 5 minutes without anyone communicating with me.

This is extremely frustrating, especially after being a loyal Axxess customer since 2018.

To be clear: I am NOT interested in a refund.

I don’t want my money back.

I WANT THE SERVICE I PAID FOR.

I want Axxess to:

➡️ Activate the Uncapped service that was invoiced and paid for on 1 August 2026
➡️ Fix whatever is preventing my data service from working correctly during the day
➡️ Investigate the Telkom migration/provisioning issue
➡️ Stop sending me in circles with APN troubleshooting when the SIM clearly works at night
➡️ Provide a clear explanation of what has happened to my upgrade
➡️ Escalate this to someone who can actually resolve it

I have been with Axxess since 2018. I don’t want to leave Axxess. I simply want the service I paid for to be activated and working properly.

17 days is more than enough time to resolve an upgrade that was already invoiced and paid for.

Axxess — please stop giving me explanations and fix the service.

Invoice: 1 August 2026 – Uncapped
Payment: 1 August 2026 – Paid
Current service: 20GB Day + 20GB Night
Date today: 18 August 2026
Upgrade: Still not activated

I am asking for one thing:

FIX MY SERVICE.

What a scam and and useless service, just give me my money back,

activated and no support
I am extremely disappointed with Axxess. My internet service has still not been activated, and despite trying to contact their support, I am getting little to no response or assistance.
The biggest problem is not only the delay in activation, but the complete lack of customer support. When you pay for an internet service, you expect it to be activated within a reasonable time and, if there is a problem, you expect someone to actually assist you.
I have been left without proper communication or a solution. This has been a very frustrating experience, and Axxess needs to improve its customer service and response times urgently.
I would not recommend Axxess based on my experience so far. I simply want the service I paid for to be activated and someone from Axxess to actually take responsibility and assist me.

I've been with Axxess for probably 20 years something like that and overall I’ve been really impressed I’ve been very very happy with this service. However in the last month or so I have tried to work with some of my URLs and move some stuff around and I've just been blocked at every point I've found them apathetic I've found they don't respond to emails I've found what the support is saying doesn't match what is happening. I don't generally write Trustpilot reviews and I really was quite surprised to see that the average review was as low as it is but I'm only giving it a two and I'll come back and change this if my experience changes but for now I'm just struggling to get away from them

I was put through several departments on the 24th of July, finally manage to get some instructions on how to complete transferral of account. Then when the 1st of August came I got invoiced for a service I did not ask for, had my account blocked and had to purchase a Rain subscription just to continue my work. Apathetic support and totally unhelpful, dont use these guys.

This network sucks. They debit while their network is not working. Do not sign up!!

support does not respond , they do not answer the telephone . on the chatline they take 2 hours to respond then reply how are u today , totally ignoring the question then 3 min later end the chat due to being inactive

I have had the worse experience ever that literally cost my business over R10K in just 2 weeks of waiting for them to active my fibre line. Every time my partner and I inquire we are told that they are waiting for the service provider to release the line yet we have paid them what is due to them. I never get feedback unless I call or go on the chat platform. from the day we made payment there was no movement it is only after I called that they even bothered to attend to my matter.

Absolutely terrible service from both Axxess Fibre and Frogfoot.
Our fibre connection has been down for two days. When we call Axxess, no one answers the phone. When we ask for help on WhatsApp, we keep getting the same response: "Please wait until we know what the problem is." No one can tell us what the problem is, how long it will take to fix, or provide any meaningful updates.
It's unacceptable to expect customers to continue paying for a service they cannot use while receiving little to no communication. Better customer service and communication are urgently needed from both Axxess and Frogfoot during outages.
This has been an extremely frustrating experience, and based on this experience, I would not recommend either Axxess Fibre or Frogfoot.

⭐☆☆☆☆

Absolutely shocking service from Axxess.

I've been paying for poor-quality internet for more than a year. I've sent countless emails and spent hours on the phone trying to get the problems resolved, but nothing ever gets fixed. Every interaction ends with promises, and then absolutely nothing happens.

I recently upgraded my service because I was told by the sales representative that I would receive the advertised free router. Now Axxess is refusing to honour what was promised.

What's even more frustrating is that you can't simply ask to speak to a manager. You first have to explain your entire situation to the agent, and if they decide your reason isn't "good enough," they won't transfer you. Customers shouldn't have to convince frontline staff just to speak to a manager when they're trying to escalate an unresolved issue.

I've wasted enough time and money on this company. Poor internet, poor communication, broken promises, and terrible customer service. I would not recommend Axxess to anyone.

Dont know even why they put stars for ratings If people need bad service and connectivity try access please you"ll have endless trouble and lies