Webafrica Reviews 

Antwoord van Webafrica

2 uur geleden

Hey Ulfat,

We understand how frustrating it can be when you’re left waiting for a response from an agent, especially when you need assistance promptly. We appreciate you highlighting the delay, and your feedback will be shared with our Service Quality Team for review. We’ll use this insight to help identify where response times can be improved and make support more responsive for customers.

Warm regards,
The Webafrica Crew

Antwoord van Webafrica

2 uur geleden

Hi Sibongile,

It’s fantastic to know that getting connected with Webafrica has been so quick, with your service coming online within minutes. We’ll keep that sense of efficiency in mind as we make joining and getting online as seamless as possible.

Make your service even easier to manage on the go by searching **“Webafrica”** in your app store and downloading the app today 💚

Warm regards,
The Webafrica Crew

Antwoord van Webafrica

2 uur geleden

Hey Sibusiso,

It’s great to know that your connection has been fast, reliable and good value, with everything running well once you were up and connected. We appreciate you also highlighting the router placement, as installation should take the customer’s preferred setup and practical needs into account where possible. We’ll keep your feedback in mind as we work to make both the connection and installation experience more convenient for customers.

Make managing your service easier on the go by searching **“Webafrica”** in your app store and downloading the app 📱

Warm regards,
The Webafrica Crew

Antwoord van Webafrica

2 uur geleden

Hey Fikile,

It’s encouraging to know that our team listened to your fibre concerns and remained willing to work through them with you whenever you reached out. We appreciate you recognising the seriousness and care they brought to your situation, as feeling heard can make a real difference when a service issue persists. We’ll take that feedback into how we strengthen the support experience, keeping customer concerns at the centre of every interaction.

Managing your Webafrica account is just a few taps away, search **“Webafrica”** in your app store and download the app 📲

Warm regards,
The Webafrica Crew

Antwoord van Webafrica

2 uur geleden

Hey Mlungisi,

It’s brilliant to know that every stage of your experience with us came together so smoothly and left such a positive impression. We’ll keep that end-to-end experience in focus as we make each step of connecting with Webafrica feel as effortless as possible.

Get the Webafrica app in just a few taps. Search **“Webafrica”** in your app store and install 📲

Warm regards,
The Webafrica Crew

Antwoord van Webafrica

2 uur geleden

Hey Tezlene,

It’s encouraging to hear that your fibre journey moved quickly from payment and scheduling through to the installation, with the address issue also resolved within a couple of days. We appreciate you recognising the clear guidance from the installer and the effort to keep the process moving, while we also understand your concern about the unnecessary hole being made without first discussing the placement with you. Customers should be kept informed about any changes or work being carried out in their homes, so we’ll share this feedback with the relevant installation team for review. We’ll use your experience to reinforce the importance of both efficient installations and clear communication throughout the visit.

Manage your fibre in seconds, anytime, anywhere. Download the latest app version of the Webafrica App and keep your service at your fingertips.

Warm regards,
The Webafrica Crew

Antwoord van Webafrica

18 uur geleden

Hi Tony

We can appreciate how frustrating it must be to have waited almost a month to get connected, especially when you’re expecting your service to be up and running much sooner.

We’ve arranged for our Onboarding team to review your account and get in touch with you to assist with the connection setup as soon as possible. We’ll make sure the outstanding steps are checked so the team can work towards getting you connected without further unnecessary delays.

We’ve also taken note of your feedback around the length of the onboarding process, as this is important for us to address.

Warm regards,
Webafrica Crew

Antwoord van Webafrica

Een dag geleden

Hi Logan

Thank you for the awesome feedback! 💗 We’re so glad to hear your WiFi was activated quicker than you expected and that the process left you pleasantly surprised. It’s great to know you’re happy with the service and already connected! 😊🙌

Now that you’re connected, the Webafrica App is a handy way to keep your account and service details right at your fingertips.

Warm regards,
Webafrica Crew

Antwoord van Webafrica

Een dag geleden

Morning Jeanette
Thank you for the wonderful feedback! 💗 We’re so glad to hear our team went the extra mile to get you connected. It’s fantastic to know their persistence made a difference and that you’re now up and running. 😊🙌

We’ll be sure to share your appreciation with the team, and we’re grateful you chose Webafrica. Now that you’re connected, the Webafrica App is a handy way to keep track of your account and service from your phone.

Warm regards,
Webafrica Crew

Antwoord van Webafrica

Een dag geleden

Hi Thaafir

Thank you for the fantastic feedback! 💗 We’re thrilled to hear you found our service top-class. It’s always great to know the experience hit the mark! 🙌

And when you need to check in on your service or account, the Webafrica App is a handy way to keep things within easy reach.

Warm regards,
Webafrica Crew

Antwoord van Webafrica

Een dag geleden

Hi Mabhuti

Thanks for taking the time to leave us a review! 💗 Sometimes there’s not much to say, and we’ll happily take that as a quiet thumbs-up. 😊

If you ever need to manage your account or service, the Webafrica App is there to make those quick tasks a little easier. 📱

Warm regards,
Webafrica Crew

Antwoord van Webafrica

Een dag geleden

Morning Lucky
Thank you for the great feedback! 💗 We’re glad to hear you received quick and efficient service. We appreciate you taking the time to share your experience! 😊

For quick account or service needs, the Webafrica App is also there to help when you’re on the go.

Warm regards,
Webafrica Crew

Antwoord van Webafrica

2 dagen geleden

Hi Denver

Thank you for sharing your feedback. 💗 We recognise that the delay in getting your line activated and the missed expectations around the initial appointment made the process more frustrating than it should have been.

We’re really glad Jabulo and the team were able to step in, get the activation completed successfully, and get you connected. We’ll be sure to share your kind words with them! 😊

For quick updates and account-related needs, you can also use the Webafrica App while on the go.

Warm regards,
Webafrica Crew

Antwoord van Webafrica

2 dagen geleden

Hi Dominic
Thank you for the awesome feedback! 💗 We’re so glad to hear our two installers were fast, efficient, and made your installation experience such a positive one. We’ll be sure to share your kind words with the team! 😊

For another easy way to manage your service and access support, you can also check out the Webafrica App and make sure you’re using the latest app version. 📱

Warm regards,
Webafrica Crew

Antwoord van Webafrica

2 dagen geleden

Hi Tshidi

Thank you for the lovely feedback! 💗 We’re so glad to hear Mpho made the process of switching the account into your name easy, friendly, and even fun! It’s wonderful to know he was able to guide you through everything so smoothly. We’ll definitely share your kind words with him and the team.

For future reference, if you ever need to update your payment details, our [payment information guide](Link: https://bit.ly/47GnthP) walks you through the steps. You can also manage your service and access support easily through the Webafrica App. 📱

Warm regards,
Webafrica Crew

Antwoord van Webafrica

2 dagen geleden

Hey Dorcus
Thank you for the wonderful feedback! 💗 We’re so glad to hear your order was quick and easy, and that our team kept you updated with calls and emails throughout the process. It’s great to know everything arrived as expected and that you’re now all set with your second device. 🙏

For an easy way to manage your service and access support whenever you need it, you can also check out the Webafrica App and make sure you’re using the latest app version. 📱

Warm regards,
Webafrica Crew

Antwoord van Webafrica

2 dagen geleden

Hi Francoine,

It’s brilliant to hear that your journey from applying for Vuma through to installation felt so smooth, with the team taking the time to make sure you understood how everything works. We really appreciate the recognition for the work that went into getting you connected and making the experience a positive one. We’ll carry that same focus on clear guidance and a well-supported start into the experiences we create for new customers.

Keep your account close at hand—search **“Webafrica”** in your app store and download the app today 🙌

Warm regards,
The Webafrica Crew

Antwoord van Webafrica

2 dagen geleden

Hey Wellington,

We’re really pleased to know that the service you received left such a positive impression. Your kind feedback is appreciated, and we’ll take it forward as we keep finding ways to make every interaction feel easy and worthwhile.

Get the Webafrica app in just a few taps. Search **“Webafrica”** in your app store and install 📲

Warm regards,
The Webafrica Crew

Antwoord van Webafrica

2 dagen geleden

Hey Nokuphila,

It’s fantastic to hear that your service was restored so quickly after activation and that the process left you feeling so positive about us. We’ll carry that momentum into the support we provide whenever customers need to get connected and back online.

Stay connected wherever you go—search **“Webafrica”** in your app store and get the app today 🚀

Warm regards,
The Webafrica Crew