Webafrica Reviews 

Antwoord van Webafrica

2 dagen geleden

Hey Dino,

Knowing that you’ve consistently had a positive experience with Vuma and Webafrica means a great deal to us, and it’s especially lovely to hear how much Nthabiseng has contributed to that. Her ability to assist you whenever you reach out clearly makes a lasting impression, and we’ll be sure to share your recognition with her.

Get everything you need in one place—just search **“Webafrica”** in your app store and install 🙌

Warm regards,
The Webafrica Crew

Antwoord van Webafrica

2 dagen geleden

Hi Electer,

It’s fantastic to hear that your connection is keeping the whole household happily connected, even with so many people online at the same time. Knowing that everyone can enjoy the WiFi without struggling is a great reflection of how much a reliable connection can add to the home experience.

Jump into your app store, search **“Webafrica,”** and take control of your account in seconds 💪

Warm regards,
The Webafrica Crew

Antwoord van Webafrica

2 dagen geleden

Hey Bafana,

It’s great to know that the Vuma technicians stayed with you through the router setup and made sure everything was registered and ready before wrapping up. We appreciate you recognising their patience and hands-on support, and we’ll make sure your feedback reaches the Vuma team.

Head to your mobile app store, search **“Webafrica,”** and you’re good to go 👍

Warm regards,
The Webafrica Crew

Antwoord van Webafrica

5 dagen geleden

Hi Zeenith,

We understand how frustrating this has been, especially after you’ve been trying to get assistance with your refund since yesterday and have not received the response you expected.

Your refund query has been logged with our Billing team for review and assistance. We appreciate your patience while the team looks into the refund and provides feedback.

Warm regards,
Webafrica Crew.

Antwoord van Webafrica

5 dagen geleden

Hi Busisiwe

Thank you for sharing such wonderful feedback! 💗

We’re delighted to hear the installation and activation team arrived early, worked efficiently, and made the whole process so easy. It’s even better to know that your fibre will help take the pressure off your mobile data, especially with your daughter using your phone.

You can also keep things convenient by managing your Webafrica services through the **latest app version** whenever you need to check or manage your account.

We’ll be sure to pass your kind words on to the team. Welcome to Webafrica, and here’s to plenty of happy, connected days ahead! 💗

Warm regards,
Webafrica Crew

Antwoord van Webafrica

5 dagen geleden

Hi Thriston,

It’s great to hear that settling your account after some time was made simple and straightforward by our team. We appreciate you recognising the customer service you received, and we’ll keep making it easy for customers to manage their accounts when they need support.


Warm regards,
The Webafrica Crew

Antwoord van Webafrica

5 dagen geleden

Hello Nosifiso,

It’s wonderful to hear that Bonny and his colleague went the extra mile by waiting for you to get home before completing the visit. Their patience and consideration clearly made a real difference to your experience. We’ll carry that same customer-first approach into the service we provide.

Find us in your app store by searching “Webafrica” and download the app today ✨

Warm regards,
The Webafrica Crew

Antwoord van Webafrica

5 dagen geleden

Hi Gavin,

It’s fantastic to hear that we could get your fibre connection up and running so quickly, especially with your online teaching depending on reliable access. Having your Vuma router ready helped make the process even smoother, and we’re glad our team was able to get you connected without delay. We’ll keep that focus on fast, practical service in mind for customers who need to get online quickly.

Get everything you need in one place—just search “Webafrica” in your app store and install 🙌

Warm regards,
The Webafrica Crew

Antwoord van Webafrica

5 dagen geleden

Hello Justus,

It’s brilliant to hear that Daniel, the team member who kept you informed about the installation, and the installation crew all made the process so easy. Getting everything completed within a few hours of placing your order is a great outcome, and we appreciate you recognising the helpful service from everyone involved. We’ll keep that same sense of urgency and coordination at the heart of the customer journey.

Ready to get started? Search “Webafrica” in your app store and download the app now 🚀

Warm regards,
The Webafrica Crew

Antwoord van Webafrica

5 dagen geleden

Hello John,

We’re glad that your WiFi was up and running quickly, although we recognise that the installation itself could have been handled with better communication around the cable routing and router placement. Customers should have a say in where these are positioned, particularly when the installation affects their home, so we appreciate you highlighting what happened. We’ll share this feedback with the relevant installation team for review and use it to help improve the experience for future customers.

It’s quick and easy—open your app store, search “Webafrica,” and install the app 👍

Warm regards,
The Webafrica Crew

Antwoord van Webafrica

5 dagen geleden

Hey Nicole,

We’re glad the WiFi was connected within 20 minutes once the maintenance team arrived, although we recognise that the three-hour delay from the scheduled 9am arrival was disappointing. Getting the work completed quickly is important, but so is keeping to agreed appointment times, and we appreciate you highlighting both sides of the experience. We’ll share the feedback with the relevant team for review.

Looking for an easier way to manage your account? Search “Webafrica” in your app store and download the app 📲

Warm regards,
The Webafrica Crew

Antwoord van Webafrica

5 dagen geleden

Hi Tembie,
We’re so glad to hear you’re now connected and that everything is working perfectly! It’s great to know that the clear communication and updates throughout the process gave you confidence, even with the minor delays. We’re also happy to hear our delivery team was friendly, thorough and on time. Thanks for recommending Webafrica and for sharing such wonderful feedback!

Warm regards,
Webafrica Crew.

Antwoord van Webafrica

6 dagen geleden

Hey Ndileka
Thank you for the great feedback! 💗 We’re so glad to hear you’re happy with our service and that your connection is working well. It means a lot to know you trust Webafrica to keep you connected. If you haven’t already, you can also check out the latest app version for an easy way to manage your services whenever you need to. Thanks for being part of the Webafrica Crew! 😊

Warm regards,
Webafrica Crew

Antwoord van Webafrica

6 dagen geleden

Hi Dohné,
We appreciate you sharing your experience with us. We understand that waiting a long time to reach our support team can be frustrating, so we’re pleased to hear that once you were connected, our team was helpful and able to assist you. We value your patience and feedback, and we’ll continue working to make the support experience smoother from the start.

Warm regards,
Webafrica Crew.

Antwoord van Webafrica

6 dagen geleden

Hi Nokululeko,
We understand your frustration, especially with the delay in receiving your router, the lack of communication and seeing a prorated charge before your service was fully active. We’ve noted the concern, and a credit will be passed on your account for the prorated amount once the router has been delivered. We appreciate your patience while this is being resolved.

Warm regards,
Webafrica Crew.

Antwoord van Webafrica

6 dagen geleden

Hey Sinqobile

Thank you for such an amazing review! 💗 We’re thrilled to hear that your experience was smooth from the recruitment process right through to installation. A special shout-out to Mrs Mkhize, the call centre agent and the installation team for being friendly, informative and professional. It’s fantastic to know you’re already enjoying your fibre connection! You can also manage your service easily through the latest Webafrica app version whenever you need it.

Warm regards,
Webafrica Crew

Antwoord van Webafrica

6 dagen geleden

Hey Rekha,

It’s great to hear that getting your existing line reactivated was handled quickly and efficiently, without any unnecessary hassle. We’re glad our online customer service team made the process easy from your side, and we’ll keep that same focus on making connectivity simple and convenient.

It’s quick and easy—open your app store, search “Webafrica,” and install the app 👍

Warm regards,
The Webafrica Crew

Antwoord van Webafrica

6 dagen geleden

Hi Lucky

Now that’s the energy we love! 🔥💗 We’re so glad your Webafrica fibre is keeping you connected and that you’re enjoying the experience. Thanks for the awesome shout-out! ✨ And when you need to manage your service on the go, the latest Webafrica app version has you covered.

Warm regards,
Webafrica Crew

Antwoord van Webafrica

6 dagen geleden

Morning Robynne

Thank you for the great feedback! 💗 We’re so glad you’ve found our service fast and our responses helpful. It’s always great to know the Webafrica Crew is making things easy when you need support. For quick access to your account and services, you can also use the latest Webafrica app version whenever you need it.

Warm regards,
Webafrica Crew

Antwoord van Webafrica

6 dagen geleden

Hi Magnus

We acknowledge your frustration with the cancellation process and the concern that you’ve had to go through unnecessary steps. We’d like to review what happened and ensure your experience is properly addressed. Please email **[customer-reviews@webafrica.com](mailto:customer-reviews@webafrica.com)** with your review details, a link or screenshot, and your registered email address. Once we have the required details, we’ll verify your information and assist with the next steps, with a general response time of up to 24 hours.

Warm regards,
Webafrica Crew