Almost a month to get connected. No follow up from Webafrica. No contact from Webafrica. I had to contact Webafica on numerous occasions to follow up on my order. Order placed on the 8 of September.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Upon ordering my Fibre, as soon as I made payment, same day I got called to schedule installation. There was an issue with my address but it was sorted within in 2 days. I got a second call a few days... Toon meer
Bedrijf heeft geantwoord
The gentlemen that installed and activated were friendly arrived about 30minutes earlier where done i’m an hour . Very respectful, professional and efficient . Even your chat or is amazing 🤩, tha... Toon meer
Bedrijf heeft geantwoord
The WiFi is fast and we are 10 members we connecting nicely without struggling. Everyone in the house is excited 😆 more than anything. My kids they are full they can't feel that they are hungry becau... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contactgegevens
Zuid-Afrika
- 021 464 9555
- www.webafrica.co.za
3,8
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18K reviews
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The agents always take time respond but…
The agents always take time respond but they are assisting me, then i don’t get the service that i needed imagine since the morning around 9 am it’s not fair but im sorted now, Vuma please fix your issues
3 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Quinton ,
We’re glad to know your service matter has now been sorted, although having to wait for assistance for much of the day clearly made the experience more difficult than it needed to be. We appreciate you recognising that our agents were trying to assist, while also highlighting the delays and the impact they had on getting the service you needed. We’ll share your feedback with the relevant team and ensure the experience is considered as we work with our network partners to improve the support journey.
Warm regards,
The Webafrica Crew
They debit your account even after you…
They debit your account even after you cancel
2 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Rachel,
Thank you for bringing this to our attention. We appreciate how concerning it must be to see a debit processed after you believe your service has already been cancelled, and we’d like the opportunity to review the cancellation and billing with you.
Please email customer-reviews@webafrica.com with the review details, a link or screenshot of the review, and the registered email address linked to your Webafrica account. These details will allow us to securely verify the account and investigate further.
Once all the required information has been received, we aim to respond promptly, with a general response timeframe of up to 24 hours.
Warm regards,
Webafrica Crew
The service was quick from the…webafrica and vuma
The service was quick from the beginning to the end. I did not wait for days.One day for registered following day they install and they were on time they take me through how it work.web africa and Vuma thank you for the good service
3 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Serati,
It’s brilliant to hear that your connection journey moved so quickly, from registration through to an on-time installation the very next day. We’ll keep that same sense of efficiency and care shaping the experience for customers joining us in the future.
Make managing your service simpler—open your app store, search **“Webafrica,”** and download the app 📱
Warm regards,
The Webafrica Crew
Antwoord van Webafrica
Hey Keitumetse,
It’s lovely to know that you’re enjoying your experience with us. We’ll keep that good experience in mind as we shape the service our customers receive.
Want your Webafrica account at your fingertips? Search **“Webafrica”** in your app store and install the app ✨
Warm regards,
The Webafrica Crew
Great bundle offer affordable highly…
Great bundle offer affordable highly respond via live chat and easy to get assistance from an agent but if they may improve on getting a way for us customers to get hold of them telephonically since it's an easiest way to get help faster
3 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Msizi,
It’s great to know that you’ve found the bundle options affordable and that Live Chat makes it easy to reach an agent when you need help. We also appreciate your suggestion around having a quicker way to speak to someone telephonically, as different support options can make a real difference depending on the situation. We’ll share this feedback with our Service Quality Team for consideration as we look at how the support experience can better meet different customer needs.
It’s quick and easy—open your app store, search **“Webafrica,”** and install the app 👍
Warm regards,
The Webafrica Crew
Fast installation and activation and…
Fast installation and activation and Fibre run fast good job webafrica
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Ziyaad,
It’s fantastic to hear that your fibre journey moved quickly from installation and activation to enjoying a fast connection. We’ll keep that momentum behind the service we deliver, so getting connected feels just as straightforward for those who join us next.
Take control on the go—search **“Webafrica”** in your app store and download the app today 💪
Warm regards,
The Webafrica Crew
I had an issue with them delaying the…
I had an issue with them delaying the installation, with 1 chat they ended up coming through for for me.Thanks
3 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Steven,
We’re glad that a single chat interaction was enough to get your installation moving and bring the matter to a positive outcome. We appreciate you recognising the team’s effort to step in and get things back on track after the initial delay. We’ll use this feedback to keep looking for ways to make the journey from requesting a service to getting connected more seamless.
Keep your account close at hand—search **“Webafrica”** in your app store and download the app today 🙌
Warm regards,
The Webafrica Crew
Quick onboarding with assistance to…
Quick onboarding with assistance to activate way before indicated lead time
3 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Kimon,
It’s fantastic to hear that your onboarding was handled so efficiently and that you were up and running ahead of the expected timeframe. We appreciate you recognising the team’s effort in making the activation process smooth and keeping things moving.
Take control on the go—search **“Webafrica”** in your app store and download the app today 💚
Warm regards,
The Webafrica Crew
Staff and customer service
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Ntsako,
It’s wonderful to know that you’ve had a positive experience with our staff and customer service. We appreciate you taking the time to recognise the team, and your feedback gives us great encouragement.
Looking for an easier way to manage your account? Search **“Webafrica”** in your app store and download the app 📲
Warm regards,
The Webafrica Crew
The team was very quick and friendly.
The team was very quick and friendly.
I am 100% satisfied with the service.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Lebohang,
It’s fantastic to know that the team combined friendly service with such a quick response, leaving you completely satisfied with your experience. We really appreciate you recognising their efforts and sharing your positive feedback.
Stay connected wherever you go—search **“Webafrica”** in your app store and get the app today 🚀
Warm regards,
The Webafrica Crew
The agent that helped me was super!I…
The agent that helped me was super!I don't regret using your product, keep up the good work and thanks million times.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Zanele,
It’s wonderful to hear that the support you received left such a strong impression and that you feel confident in your choice of Webafrica. We truly appreciate your recognition of the agent’s efforts and the trust you continue to place in our service.
Your Webafrica account is just a few taps away. Search **“Webafrica”** in your app store and download the app 💚
Warm regards,
The Webafrica Crew
A cheerful spirit is healing to to bones.
Knowing that when after a hard day of work I can enjoy my series on Netflix thank u webafrica helping me relax.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Maurice,
It’s lovely to know that your Webafrica connection helps you switch off and enjoy some well-earned downtime with your favourite series after a busy day. We appreciate you sharing how the service fits into those everyday moments, and we’re glad it helps make relaxing at home a little easier.
Make staying on top of your account easier—search **“Webafrica”** in your app store and get started today 👍
Warm regards,
The Webafrica Crew
Poor service uselss agents
I paid for the installation thought the direct payment option. hey then attempted debiting my account everyday 4 since 21 September (mind you the payment was successful). I still have no internet service. They expect me to know what router and systems the previous tennant who stayed at this property had. Also I spent 8 hours on chats with 3 different assistants who ultimately did not help. I am yet to get acces to the inernet I am paying for.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Avril
Thank you for sharing the details of your experience. Having completed your installation payment, getting connected should have been an exciting and straightforward start to your Webafrica journey, so still being without internet after seeking assistance is certainly not the experience we want for our customers.
We can confirm that your payment is reflecting successfully on the account. We have requested that our Onboarding Team reach out and assist with the setup so that the outstanding connection requirements can be addressed and your service progressed.
Your feedback regarding the multiple interactions and overall onboarding journey will also be shared with our Service Quality Team for review and improvement, as we remain committed to creating a smoother and more consistent experience.
Warm regards,
Webafrica Crew
My experience with Webafrica has been…
My experience with Webafrica has been excellent. The connection is fast and stable, no buffering. Ordering and setup was easy, and customer support is friendly.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Khosh,
It’s fantastic to hear that everything from ordering and setup through to everyday use has felt straightforward and dependable. A fast, stable connection backed by approachable support makes a real difference, and we appreciate you recognising the team across the whole experience.
Your account, your way—search **“Webafrica”** in your app store and download the app 📱
Warm regards,
The Webafrica Crew
Seamless Procedure…
What made my experience great is the seamless procedure of applying, to getting the wifi installed and activated, it was quicker than I thought. Am impressed and I'll surely recommend others to get it.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Ntando,
It’s wonderful to hear that the journey from applying for your service to having your WiFi installed and activated was quicker and easier than expected. We appreciate you recognising the smooth experience and your confidence in recommending us to others.
Everything you need, right from your phone. Search **“Webafrica”** in your app store and download the app 🚀
Warm regards,
The Webafrica Crew
It my first time i see that it amazing…
It my first time i see that it amazing i'm enjoying thank you
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Harerimana,
It’s lovely to hear that your first experience has been such an enjoyable one and that you’re already making the most of the service. We really appreciate you sharing that excitement with us, and we look for to it continuing to be a great experience.
It’s quick and easy—open your app store, search **“Webafrica,”** and install the app 👍
Warm regards,
The Webafrica Crew
It was hectic at first I thought it…
It was hectic at first I thought it will never work today, I am happy you responded immediately thank you, customers service was good helpful
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Tshepolloyd,
It’s wonderful to know that our team was able to step in quickly and turn a difficult start into a much more positive experience. We appreciate you recognising the prompt and helpful support you received, and we’re glad everything came together for you.
Your account, your way—search **“Webafrica”** in your app store and download the app 📱
Warm regards,
The Webafrica Crew
Very satisfied customer
Since I've been subscribed to Vuma and or Web Africa I always received the best services. Keep up the good work. The lady that I always deal with, Nthabiseng, deserves all the credit cause whenever I call or chat to her she always deliver
1 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Dino,
Knowing that you’ve consistently had a positive experience with Vuma and Webafrica means a great deal to us, and it’s especially lovely to hear how much Nthabiseng has contributed to that. Her ability to assist you whenever you reach out clearly makes a lasting impression, and we’ll be sure to share your recognition with her.
Get everything you need in one place—just search **“Webafrica”** in your app store and install 🙌
Warm regards,
The Webafrica Crew
The WiFi is fast and we are 10 members…
The WiFi is fast and we are 10 members we connecting nicely without struggling. Everyone in the house is excited 😆 more than anything. My kids they are full they can't feel that they are hungry because of WiFi.no more playing outside. This WiFi makes my kids always inside the house nomore playing outside. Customer#SuperExcited😇
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Electer,
It’s fantastic to hear that your connection is keeping the whole household happily connected, even with so many people online at the same time. Knowing that everyone can enjoy the WiFi without struggling is a great reflection of how much a reliable connection can add to the home experience.
Jump into your app store, search **“Webafrica,”** and take control of your account in seconds 💪
Warm regards,
The Webafrica Crew
The Technicians came on and assisted…
The Technicians came on and assisted with connecting the new router and they waited up until the router was registered and ready to connect. Much appreciate the the vuma staff.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Bafana,
It’s great to know that the Vuma technicians stayed with you through the router setup and made sure everything was registered and ready before wrapping up. We appreciate you recognising their patience and hands-on support, and we’ll make sure your feedback reaches the Vuma team.
Head to your mobile app store, search **“Webafrica,”** and you’re good to go 👍
Warm regards,
The Webafrica Crew
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