Azio Beauty Reviews 

I haven't received my order yet and 7 days after ordering, I still have not received a tracking number.. trying to get hold of someone to ask about this is almost impossible.. not happy about this.. I did subscribe to this products to get the discount however I am considering cancelling and applying for a refund..

Starting using Azio, after daughter recommended, and wouldnt use anything else, highly recommend.

Ordered nearly two weeks ago and still not received. I have emailed twice and had no answer and also sent a message online asking to cancel the order and receive a refund but still nothing. I have received an email asking me to review my product though!!

Been using Azio on subscription for a couple of years and love their products. However this last order, despite taking my money, has not arrived. Stated as being prepared for almost 3 weeks. No response to emails but quick auto response when I cancelled the subscription because of this.
Recent reviews look like I'm not the only one to have been let down by them and decided to rethink my skincare provider and find a more reliable supplier.

Shocking customer service. Ordered 15/8/26. I asked where delivery was. They were delayed & did I want a full refund. Yes I answered. Not had a confirmation - nothing. Miraculously a parcel arrived today. Squashed as so badly packaged. An absolute shambles.

I will not be purchasing again.

I have being using this company for several years and have never had to email a complaint over delivery times before but I have now emailed 3 times about an order I placed 2 weeks ago and according to my tracking app, it still hasn’t been dispatched. I am very disappointed as the products are great. In fairness I did receive an email reply to my first enquiry saying my order would be shipped soon but that was over a week ago. I won’t be ordering again sadly.

Have been using Azio for about 2 years now ,I love the new products and often have compliments on how great my skin looks

I absolutely love this product first time I have ever finished a serum it is simple to layer and covers all the main problem areas. New clearer delivery timelines helpful I'm on my 3rd bundle and my skin is so much better. I had a question about opting out of free gift and has a reply within 24 hours. 5 star

Paid £53 two weeks ago still no sign of my order being dispatched. When I emailed them they answered saying it will be sent ‘this week or next week’ then my email asking to cancel it was totally ignored. Such a shame the service is so bad when there are so many competitors doing a great job with online shopping.

I've been using Azio for about three years and I can honestly say I'm happy with the products, however, my most recent order received was wrong. I was sent six bottles of water instead of Intense Firming Serum. I have emailed three times and not even received an acknowledgement. It's not extremely frustrating. I need my serum.

I have been using azio beauty for about a year now and can honestly say it’s the best skincare routine I have ever used and at an affordable price, just love it and my skin is glowing for a 58 year old x

I have been using Azio serum for a could years and I wouldn’t use anything else. It’s lightweight and makes my 65 year old skin feel good. I also use the eye serum. Lovely products and the Azio team are very helpful.

Order placed 2 weeks ago, and confirmed but nothing since then. No product, no correspondence no delivery details. Not good.

I was given the delivery date as I made my purchase. It is now almost 1 week late with no updates despite previously reaching out to them.
Very disappointing!

Placed order 18th August and still stating being prepared until a couple of days ago when I emailed to see what the problem was. No response to email, which I find poor customer service but have just received an email from the delivery service saying they are expecting my parcel. Still nothing from Azio with any explanation as to the delay. My next subscription is due in 4 weeks but I have cancelled as feel the customer service is poor when you don’t even get an email acknowledgement and delayed dispatches appear to be a recurring theme on reading reviews

As a mature person who has been using medical grade skincare products for a long time, I was curious as to how I would find the quality of Azio. After a friend highly rated the Intense firming face serum, I decided to try. I ordered the serum and the Rejuvenating night cream. I have now been using for the past 3 months and am so impressed that I re-ordered. I would definitely recommend these products. The only constructive criticism is that the packaging doesn't allow you to see when you are starting to run low , this is the same fault that disappoints me with the range I have been using for years!

Ordered on 22 August not from preorder so obviously don’t have the stock to honour orders. No tracking number, received AI response saying it would be sent out next week or week after 😡 have asked for my order to be cancelled. They state on website orders will be delivered within 10 days of order! Will not be ordering again!

UPDATE … I was offered a discount for the fact that delivery had no met time scales which I reluctantly agreed to, I should have known better, delivery of most items received nearly three weeks after delivery. One item was missing and have now been told that it’s a pre order item (when placing order it said stock was guaranteed) and will be ready for dispatch FROM 15 October, nearly two months from placing order.

I will not be placing another order and would not recommend at all! I’m just hoping that the goods are not as useless as their service! Misleading information and totally unacceptable 😡

Same gripe as other customers - i ordered over £100 worth of items on 22nd Aug. No tracking number or update on delivery date. None of these items were on preorder, so evidently Azio don't have the stock to fulfil their orders. Email response to queries is slow and AI generated, so not much help at all. After hearing such good things about this company I won't be using them again. I've asked to cancel the order and get my money back but I'm not holding out much hope for that either.

*Update* I have received a partial refund and been promised the order would be shipped on Friday. They didn't say which Friday so let's wait and see when it turns up.

My subscription renewed on the 15th of August. Over two weeks later and it still has not been dispatched. No reply to the email I sent to ask for an update. Not the first time I’ve had an issue around delivery with this company but I thought I would give them another shot. I’m going to cancel my subscription because what’s the point if it doesn’t get dispatched in time? There are other products out there that I can use, that are just as good (in my opinion) and actually get delivered on time.

I love the products but delivery is always slow .
My last order was sent to someone else and still waiting for a replacement