Babybrezza Reviews 

Great customer service

I have to say. This has been probably the best customer service. I have had in a long time!!! Got to speak to someone over the phone. Quick responses to emails.
Highly recommend them. Customer service was on point!

Excellent working horse of a machine. We did run into some technical issues and was immediately resolved. Got a new one replaced sent on the same day. Incredible!

Customer service great!!

I had an issue with my steriliser and within one day issue resolved. Big thank you to Sophie for assisting me with my query.

Polly and Sophie were fantastic from the customer service team. My issue was resolved promptly and I am really pleased with the outcome.

My baby brezza steriliser had a fault!
I emailed them over the weekend, and by Monday they resolved the issue and are sending me a new one!
This machine has saved my life, I couldn’t physically afford another one and I’m so glad they’re sending a new one.
I couldn’t fault the person who has been contacting me, honestly thank you very much baby brezza! Very happy mumma ☺️

i have problem with baby brezza i am really greatfull for email what i sent the to baby brezza servises there alredy sort out the problem and. i am thank u for that

I faced a challenge with my Baby Brezza machine, and upon reaching out for help, I connected with an agent named Sophie. Together, we navigated through troubleshooting, and she ensured that I reached a satisfying resolution. I am truly grateful for the prompt and effective support I received. This experience has inspired me to recommend their service wholeheartedly.

I have every product from babybrezza and I’m more them happy with them but the best part was the customer service when I needed them
Thank you so much

Polly Bryder is a legend! She rectified a delivery problem I had very quickly and my item arrived the next day!

Thank you so much your customer service was excellent and you saved me unnecessary admin!

Never buy from baby Brezza, purchased the steriliser dryer within 2 months it’s stop working and not switching on contact the company they don’t want to help. Avoid at any cost!!

I had an issue with our Sterlizer were it wouldn’t turn on. But it was replaced within hours of contacting support. We couldn’t live without our BabyBrezza machines!

Excellent customer service, they sent me a new bottle sterilizer machine after the one I had stopped working. Sophie Baker was the one in charge of my ticket, and she was brilliant. Thank you again.

Possibly the best customer service I’ve ever experienced! With two babies under two, my Baby Brezza bottle washer has been an absolute lifesaver. When it suddenly stopped working and displayed an error code, I contacted customer service. They handled my query quickly and clearly explained what information I needed to send over. I provided it the next day, and as soon as it was confirmed, a replacement machine was sent out straight away. I couldn’t be happier and would highly recommend this company to anyone.

We love Baby Brezza. It made our lives easier with our exclusivity-formula fed baby. It makes bottles with a push of a button. One thing to note is, that sometimes it requires manual calibration to ensure the amount of formula dispensed is accurate. Most of the time it is, but make sure to select the mode properly.
Customer service is amazing via their portal cheekyrascals. I had the machine replaced under warranty in under 3 days due to fault after 10 months of use. Sophie helped me with this and she was an amazing star

Baby Brezza Formula Pro, a very dangerous product, avoid at all costs, dents your pocket massively for the flop product on sale, there is no way of making sure that the product dispenses the correct amount of formula milk to water, my baby started to refuse the bottle as soon as we bought this machine, the moment we made the bottle manually the baby started feeding as normal, Customer Service is absolute shambles, there should be legal action against this company!!! People avoid this product at all costs

Wir haben den Formula Pro Mini und sind sehr zufrieden. Ich könnte es mir gar nicht mehr ohne dieses Gerät vorstellen. Den Kundenservice haben wir auch schon 2x kontaktiert und ein Ersatzgerät erhalten. Dieser antwortet innerhalb eines Tages und ist extrem kundenorientiert.

Il mio Baby Brezza formula mini perde acqua, quindi ho contattato il customer service che ha presto offerto di mandare una nuova macchina. Sembra tutto bene e ci accordiamo nell’inviarlo a un fermo point (punto di ritiro) del loro corriere Bartolini.

1. Hanno inviato il pacco al punto di ritiro, ma IN NOME DEL PUNTO DI RITIRO (…!). Il mio nome non compariva da nessuna parte, quindi io non avevo alcun titolo per ritirarlo (quelli del punto di ritiro se lo sono intascato immagino, ma era inviato a loro quindi tutto legale).
2. Qui la situazione diventa surreale: non solo quelli di Baby Brezza non ammettono l’errore, ma danno la colpa a me per non averlo ritirato. Corredano il tutto con linguaggio da spogliatoio e bassa professionalità (testo a fine commento).

—> Noto anche di aver preso un Baby Brezza food maker di seconda mano, e abbiamo smesso di usarlo perché non trita bene. Quindi ho un prodotto guasto e uno che non svolge a pieno la funzione promessa.

Ultimo messaggio del customer service, in risposta al mio messaggio che spiegava come non avevo alcun titolo per ritirare il prodotto, quindi avrei continuato a usare il mio apparecchio guasto. Ricordiamo che tutto era originato da un loro errore lampante, ma mai riconosciuto.
“ Buongiorno, molto male, in quanto il prodotto che abbiamo mandato è nuovo. Avendolo spedito e pagato anche le spese di spedizione non mi sembra molto corretta come cosa.
Buona giornata “

⭐ 0/5 Stars

Save your money and avoid this product at all costs! The BabyBreeze Sterilizer and Dryer looks promising initially, but it's nothing more than an expensive headache. Here's why:

**Short Lifespan**: The device only works decently for about two months before it starts malfunctioning. What seemed like a reliable appliance quickly becomes a constant source of frustration.

**Frequent Descaling Required**: You'll find yourself descaling this unit every other day, which is ridiculous for a product that's supposed to make your life easier. The maintenance is more troublesome than the convenience it promises.

**Terrible Customer Service**: If you dare to contact their support team about issues, prepare to be treated like you don't know basic appliance operation. Their customer service representatives are condescending and unhelpful, suggesting you're incompetent rather than addressing the actual product problems.

Bottom line: This sterilizer is a waste of hard-earned money. You're better off looking for a more reliable brand that actually stands behind their product and respects their customers.

**Avoid at all costs!**

Der Artikel ist beschädigt,deshalb habe ich den Kundenservice kontaktiert .
Man nimmt meine Beschwerde nicht ernst und verweigert die Gewährleistung .
Schlechter Kundenservice !!!