Bought an item that was never delivered. Over 2 months since buying it, and it still says "processing". This means never left the premises, and this is over 60 days ago. Tried contacting... Toon meer
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Lees wat reviewers zeggen
Ordered a rotating bath seat, had to shop around because our baby is on the chunky side. But she fitted comfortably and seems to be a quality seat. Was concerned about reviews saying there was a probl... Toon meer
It's a great innovative invention and definitely saves water and makes my baby feel safe. The reason for a 4* is because, you still need a non slip bath mat and the fitting takes a while to master. If... Toon meer
I ordered some new suckers for my baby Dam on the 6/6/20, I have only just received them. This is after having to email twice chasing where they was, disappointed after thinking they would arrive with... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Founders of the original BabyDam Bathwater Barrier which saves water, time and money. Discover our wedge baby changing mats, swivel bath seat and bath ducks.
Contactgegevens
Florence Road Business Park, PL17 8EX, Kelly Bray, Verenigd Koninkrijk
- 01579 208228
- info@babydam.com
- babydam.com
2,5
Slecht
267 reviews
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Never sent, horrible CS
Bought an item that was never delivered.
Over 2 months since buying it, and it still says "processing".
This means never left the premises, and this is over 60 days ago.
Tried contacting them via phone & email. Nothing.
Their CS is nonexistent.
Will have to proceed with a CC chargeback.
13 juni 2025
Review zonder uitnodiging
Bad customer service
The dam doesn't hold water very well so I tried to experiment with positioning for a fair few weeks before trying to contact them but after 3 weeks and an additional chase email, I'm still waiting for a reply with some advice
7 april 2025
Review zonder uitnodiging
Terrible quality items and even worse customer service
Do not recommend - poor quality, definitely not "luxury"! Plastic rips after only light use and company do not honour 12 month guarantee - this seems to be a common problem based on other reviews. Plenty of better quality changing mats for a cheaper price. Level of customer service provided regarding the complaint was extremely poor.
We purchased the BabyDam Luxury SuperMax Anti-Roll changing mat and were very happy with it at first. However, after less than 3 months of only light use (we have a portable changing mat which we preferred to use most of the time), the plastic on the mat ripped. We were pleased that, as what we first thought to be a reputable brand, BabyDam would provide a replacement as stated on their website "We guarantee all of our products for a period of 12 months from date of purchase... Please note that this guarantee does not cover items for general wear and tear...". The fault was not general wear and tear as the item had been hardly used. BabyDam refused to replace the item, stating that this sort of damage is not part of the manufacturer's guarantee.
Disappointed that for this price (£27.99), the company refused to do anything to compensate for the fact that their very lightly used product broke so quickly. Do not recommend.
14 januari 2025
Review zonder uitnodiging
Antwoord van BabyDam
Thank you for your feedback, and we’re sorry to hear about your experience with our baby changing mat.
Amazing product
Amazing product, so simple and easy to use. Our little one uses it everytime she has a bath, saves us so much on water! The bath seat is also great, it really makes sure she is supported.
14 mei 2024
Review zonder uitnodiging
Fantastic products and customer service
After phoning this morning and speaking to a lovely lady to see if we were able to purchase a BabyDam from their address (as we literally live down the road) they were so accommodating from the initial call to us meeting them in their office.
They explained they don’t usually have customers coming to them in person but they were happy for us visit them regardless! They were all so friendly and helpful when we arrived.
The BabyDam we received is fantastic, and they generously gave us some extra products to try too! we will definitely be telling all our friends about them and buying from them again in the near future.
4 januari 2024
Review zonder uitnodiging
Antwoord van BabyDam
Thank you for your kind words, it was lovely to meet you and your baby boy. We hope you have fun using your new bath products.
Kind regards,
BabyDam Customer Care
Rubbish item
Rubbish item, did not work, tried everything to contact this rude company to no avail
17 oktober 2023
Review zonder uitnodiging
Antwoord van BabyDam
Hi,
I am sorry to hear you feel this way, we have received your email and responded. Please check your junk folder if you haven't seen it.
If you'd like additional help fitting your product please send us a picture of it in your bath and one of team will be able assist.
Many thanks,
BabyDam Customer Care
Amazing customer service
Amazing product! I have the rotating bath seat and my daughter loves it. Loads of room to grow, easy to use and clean. Brian at customer service helped me and was absolutely fantastic. The best service anyone could wish for. Can't recommend enough. Thanks Brian.
13 juli 2023
Review zonder uitnodiging
Antwoord van BabyDam
Thank you so much for your feedback. We have passed your comments onto Brian who is glad he could help!
Baby dam , more like leaky dam
We recently bought a baby dam from ebay , new and unused . A product that promotes water saving and time. it was very fiddly to install and leaked even though we have a standard Uk bath . Cheaply made and not very durable at all .
1 mei 2023
Review zonder uitnodiging
Antwoord van BabyDam
Hi there.
We are sorry to hear that you are unhappy with your product but we are sure that we will be able to help you. As you say you have a standard bath, If you would like to send us a photo of the product fitted in the bath, we are sure that one of our customer service advisors will be able to quickly identify the problem.
If you would like to speak to us in person please call 01579 208200
Kindest regards
BabyDam Customer Care
Speedy delivery and great product
Very fast delivery even to Guernsey and the delivery charge didn’t change which often it does for my location. Good packaging, easy instructions and easy to use, works very well! Very happy customer 😀
17 februari 2023
Antwoord van BabyDam
Thank you so much for your very kind review, we are so pleased to hear that you are enjoying our Bathwater Barrier and finding it simple to use. It is lovely to hear that you are happy with the service we have provided from start to finish.
Does,nt fit bath very well,water still…
Does,nt fit bath very well,water still goes through.
6 januari 2023
Antwoord van BabyDam
Hi there,
I am sorry to hear the BabyDam did not fit your bath correctly. Our customer service team is always here to help via email or phone. Many Thanks
Unhappy and disappointed
I ordered online an item from their website more than 1 month ago now and I still haven’t receive it. Their excuses not to refund me is Royal Mail is busy now with Christmas and strikes so you just have to be patient !!!!! Worse customer service ever. I will receive my item when my baby will be too old to use it !!!! 😡😡😡😡
12 december 2022
Review zonder uitnodiging
Antwoord van BabyDam
Hi there,
I am sorry to hear you feel this way, we have got back to you each time you have emailed regarding your replacement suction cups order. Unfortunately like many businesses at the moment, customers are experiencing delays in receiving their parcels with Royal Mail striking each week. We have sent you out another set each time without question. This is a very trying time at the moment with the strikes for all businesses and customers and we can only apologise for the delays this is causing. We do our very best to get all orders dispatched and delivered on time.
Many Thanks
BabyDam Customer Care
Not received order - no response from customer services
Ordered a bath seat one week ago on 24 hr delivery. It’s still not arrived. I’ve emailed customer services four days ago and my email hasn’t been responded to.
6 december 2022
Antwoord van BabyDam
Hi there,
We are sorry your product did not get to you within the time scale anticipated, this was due to Royal Mail strikes. I am happy to see you have now received your product a few days later.
Many Thanks
Here’s my lasting memory of BabyDam
Here’s my lasting memory of BabyDam, non stop bloody emails asking me to review my purchase..
Leave me alone!
20 november 2022
Antwoord van BabyDam
Hi there,
Thank you for leaving a comment, we take them all very seriously and we are very sorry if you feel we have sent too many.
You should have only received
- confirmation email for your order
- dispatch email
- asking you to review the product/service.
Many Thanks
Great seat but slippy
Love this seat it’s removable front makes it easy to lift baby in and out however the only thing I found was baby slips down as the bottom is smooth so would ideally need a textured bottom where they sit to help this
29 november 2022
Antwoord van BabyDam
Thank you so much for the review, we love to hear feedback about our products. This one will be passed through our team. Great idea!
Baby changing mat
Like the high sides I don't leave baby alone but it's just that extra reassurance
6 november 2022
Antwoord van BabyDam
Thank you for your lovely feedback 😊
Antwoord van BabyDam
Thank you for your lovely comment. We are pleased you are happy with our product and service.
Great bamboo baby towel
My bamboo baby towel delighted my niece. The order was completed swiftly. When I had made a mistake in the address BabyDam just sent it out again without questioning . Great!
18 oktober 2022
Antwoord van BabyDam
Thank you for your review, we are so pleased your niece loves our CozyToze Towel. We are always happy to help. 😊
Ducks a delightful hit!
The ducks were met with much joy by my tiny granddaughter! Lovely :)
21 september 2022
Antwoord van BabyDam
Yay! Thank you!
Ordered replacement suction cups for…
Ordered replacement suction cups for our Baby Dam. They cam next day and were easy to replace
15 september 2022
Antwoord van BabyDam
Thank you for your feedback, we are pleased to hear that.
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