Back to the Office Reviews 

339
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Fast at delivering the product fairly reasonably priced never had a problem with anything I have bought from them back to the office. I will keep using as for PC part are at a good price for here.

Beoordeeld met 5 van de 5 sterren

Finding replacement batteries for Lenovo laptops is not straightforward - the toughest part is finding the exact component (I went for the BTI compatible) and then potential suppliers. Back to the Off... Toon meer

Beoordeeld met 1 van de 5 sterren

I dont recommend this site ,they will charge you collection fee of £9.99 if you want to return ,Still haven't received my order,order 29 April and today 8 of may ,they told will be delivered today... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I ordered a premium quality mobile phone case which was cheaper than anywhere else I could find online. Often websites offering low prices also deliver low service or worse still, nothing at all - I'v... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kantoorbenodigdhedenwinkel
  2. Computer & laptop accessoires
  3. Computers en accessoires winkel
  4. Elektronicawinkel
  5. Spellenwinkel

Over Back to the Office

Geschreven door het bedrijf

Back to the Office is one of the UK's leading suppliers of computer hardware and PC components. Custom PCs, Gaming Equipment, Office Supplies, and Furniture.

Flexible payment options such as Clearpay, LayBuy, and Klarna available at checkout to spread the cost of your purchase.

Welcome to Back to the Office! We are a team of technology enthusiasts who are passionate about providing our customers with the latest and greatest tech products.

We believe that technology should be accessible to everyone. Our mission is to make it easy for you to find the products you need to stay connected, entertained, and productive. Whether you're a student, a professional, or simply someone who loves gadgets, we've got you covered.

Back to the Office was founded in 2022 by Jamie Wright and Andy Henderson. With a background in technology and a passion for entrepreneurship, we saw an opportunity to bring the latest tech products at affordable prices with many flexible payment options such as Clearpay, Klarna & LayBuy to help spread the cost.

Our Products

We carry a wide range of technology products, from smartphones and laptops to smart home devices and gaming consoles. We work with the top brands in the industry to ensure that our customers have access to the latest and greatest products on the market.

Our Promise

At Back to the Office, we believe that technology should be easy and accessible. That's why we promise to provide our customers with:

A wide selection of products: We carry products from the top brands in the industry, so you can be sure you're getting the best of the best.

Expert advice: Our team of technology experts is here to answer your questions and help you find the products that are right for you.

Personalised service: We believe in getting to know our customers and providing personalised service that meets their unique needs. We’ll reach out to each and every customer after you’ve placed an order, so feel free to respond and we’ll have a chat. 🙂

Competitive pricing and flexible payment options:

We offer competitive pricing on all of our products, We will always offer flexible options too.

We have a great partnership with Klarna, Clearpay & Laybuy so you’ll always be able to spread the cost of your purchases. You can get the technology you need without breaking the bank.

Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

339 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 85% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,5

Alle reviews

(339)

59 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I ordered a laptop for my son’s…

I ordered a laptop for my son’s birthday on Monday 7th October. On Wednesday the 9th I received an email to inform me that there was an inventory issue and they didn’t have the item in stock. Rather than just offering me a refund or to wait until the stock was back in, they offered me an alternative and one that was more expensive but at no extra cost to me, or the option to cancel the order. I am so grateful for the way this was dealt with. I understand that sometimes things happen that we cannot control.

The customer service was great and I for one cannot wait to see my son’s face on Sunday morning when he opens his presents!
I would like to say a huge thank you to Andy and the team at back to the office for you time, service and support! It has been greatly appreciated!

11 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

An Honest Review from an IT Professional

To be honest, I heard about Back To The Office through a referral, so I went and had a look at their products and offerings, with a view initially to comparing them to other vendors where I shop usually for components and other peripherals, depending on what I need which is usually enterprise grade equipment.

I was impressed at how close the Back To The Office pricing was to those other competitors, some things were a little more (within 3%) and some others were less (within 5%) of the competitors. I knew I needed a printer and some other bits, so I went shopping.

I will admit, I knew what type of Printer I wanted, but I couldn't search properly to find the answer I was looking for, so me being me, I hit up the customer service team and basically asked the question of "Here is what I want, can you go find me it please?". I was not expecting a fast response, but I gave a budget, and off they went. I was not expecting a same day response.

The team came back to me that night (yes, out of hours), and gave me a couple of options if i recall, and one they put forward met all my requirements, was under my budget by a long shot, and was exactly what I was looking for. I placed the order along with another item I was looking for and it has arrived 2 days later.

It was only after I purchased the goods cause of the excellent service, that I actually did a price check, and Back To The Office were cheaper than competitors most of the time, and was one of the items which was 5% cheaper than other vendors. So props there!

I will be using Back To The Office in the future, and this is a recommendation for anyone here to look at them as well.

9 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

If i could rate these 10 stars I would!

If i could rate these 10 stars I would!
I emailed, out of office hours, to ask about a item being out of stock jn order to build a PC. I received an email within a few hours with advice and an action which was completed immediately. Within 24 hours and alternative was emailed to me and I was able to complete my purchase on 29th Sept. As this was a time sensitive order I'd hoped to have it for 6th October, they email again to say they'd expedite the build and send it so at the latest it would arrive on Fri 4th. Well after another courtesy email this morning to say it was shipped yesterday and should arrive today 2nd, it arrived!! I am so thankful to this team and their email correspondence person Andy. You've made my week so much better and made my sons 21st birthday with what will be one heck of a surprise!

2 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant service …

Brilliant service had a chat online and thay gave me advice on the best product that would be needed and after purchasing I received my parcel the next day and I am very pleased

21 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wow!

Wow!! I ordered yesterday came the day after only chose 3-5 days delivery option highly recommend and definitely use again my son going to be made up with this for his birthday 🎂

19 september 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I regretted buy AirPod from your…

I regretted buy AirPod from your company. Am pain seriously I ordered for a new unfortunately I received used downgraded AirPod far cheaper than what I ordered. Anytime I see the Airpod I feel am cheated alway.

1 augustus 2024
Review zonder uitnodiging
Logo Back to the Office

Antwoord van Back to the Office

Hi Oba,

As we mentioned in the numerous emails we have exchanged since you received your AirPods...

You ordered 'Apple AirPods Pro, 2nd Generation (MTJV3ZM/A)' and this is what we sent to you. We know this as everything we send is scanned (including the Serial Number) as it leaves the warehouse.

You then returned the AirPods to us, but they had a different serial number (not to mention they were a completely different model, and a model of AirPods we don't sell and haven't sold, ever).

Furthermore, thanks to checking with Apple, we could see that the AirPods returned to us were purchased in April 2023, yet your order with us was in July 2024.

We don't take fraudulent return attempts lightly, and that's why we have returned the AirPods you sent to us.

It's a shame that still keep pushing this false narrative, as we have been able to show that the AirPods you sent back to us are not the same AirPods that left the warehouse.

We have made the commercial decision not to accept any more orders from you, or your address, and while we are not taking this further at this time, it's something we will revisit if you continue to make these false claims.

Regards,
Andy & Jamie
Back to the Office

Beoordeeld met 5 van de 5 sterren

A+++ star seller/company

A+++ star seller/company! Very prompt answers to my question and professional but friendly staffs. The website was easy to navigate. The item was as described. My son really love the Laptop. Also thank you for a very quick delivery. Highly recommended seller! Thank you very much!

30 augustus 2024
Beoordeeld met 2 van de 5 sterren

Sound quality very poor no bass at all…

Sound quality very poor no bass at all really disappointed

29 augustus 2024
Logo Back to the Office

Antwoord van Back to the Office

Hi Hayley,

Thanks for leaving the review, I believe this is more of a product review than a service one provided by ourselves.

As the manufacturer of the product, it may be worth leaving the review to Jlab directly.

https://uk.trustpilot.com/review/www.jlabaudio.com

If you are also not satisfied with the product, please reach out to us at hello@backtotheoffice.co.uk and we can get these returned for a refund for you.

We'd also appreciate it if you provided a review of our service, or removed this one as it's a product review based on the product you've ordered and not the service that we've provided.

Thanks again for taking the time to leave a product review, however I believe it may be best suited to the Trustpilot profile above.

Thanks,
Jamie
Back to the Office

*Update 1 - Customer has been in touch on 3rd September to advise on the quality of the product. We advised that we could return and refund with no issues. (No response from customer or return opened) Please feel free to open the return should you not be happy with the quality of the JLab EarBuds you purchased.)

*Update 2 11.09.24 - We have requested for the customer to reach out to us so we can replace/refund the order, however, we've had no responses to our emails to try and solve this issue. Unfortunately, we cannot assist you if you don't get in touch. Please reach out should you wish to receive a refund/replacement.

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