Badger & Brown Reviews 

Ordered a pair of cufflinks a week before a wedding and paid £6 for 1-2 days delivery. Cufflinks didn't arrive till after the wedding.

I emailed a few days before the wedding to ask what was taking so long as I hadn't had any correspondence regarding the delivery. Didn't receive a reply.

Extremely disappointing.

Just bought a pair of amonite cufflinks. Not only really pleased with the product but the service was great. I ordered a spotty pair but then saw these which were better suited as the gift I wanted. I’d ordered engraving but they I’m existent responded, changed my order at no extra cost and delivered quickly. Really nice engraving which is subtle. Highly recommend.

I ordered an engraved set of paper aeroplane cufflinks for my first wedding anniversary. Having taken a while to decide on a gift, I ended up placing an order with Badger and Brown at the last minute.
Emails received to confirm order and when this has been completed. Order received quickly, lovely product with personalised engraving matching my order request.
Very pleased
Thank you

Really sorry to see this business getting poor reviews from people where it seems to really be that they're just asking for the moon, and expecting post on a Sunday or that small cufflinks will be able to hold an image of the globe in excruciating detail.

I ordered some engraved cufflinks for my wedding, they arrived promptly and I'm so pleased with them that I'm going to order some for all of my groomsmen and the father of the bride.

If I could have rated this lower I would have. I have never in all my life received such poor customer service. I asked how we could resolve an issue and just got rudeness back. I called to speak to the so called Director Chris who personally attacked me saying how I was “that type of person”. I was just trying to purchase some cufflinks for my fiancé for our wedding day. To be honest the quality is not that great so I will search for a better gift for my future husband. I was told I wouldn’t get my money back (I had no personalised engraving on it) so I will cut my losses. I really don’t want the gift to my husband on our wedding day to be tainted in this way. Please do not buy from this company. You may get lucky but know if you have any issues you are just going to get smothered in rudeness and personally abused. This company should not be allowed to operate. Update while writing this I received this email with a touch of blackmail. I would just like to mention that I had no personal engraving what he is referring to is the F1 Mercedes racing team logo which is the default. I will not send these back because I do not trust this man to give me a refund. Not great in the current climate but I just don’t need the stress and aggravation.

You can have a full refund.

If you leave a review, then you cannot and we will abide by our terms of business that engraved items are non-refundable.

Kind regards

Chris Lee

Quick and detailed service which allowed me to get my wedding gifts in time for the wedding

I ordered a beautiful signet ring personalised for my partner after some bad news and a difficult personal time. The ring is beautiful, of the highest quality and looks significantly more expensive than it actually is, he’s always getting compliments!
Really sturdy, beautiful jewellery and would highly recommend!
The company are really responsive to emails and deliver a very personal, caring service. A great company with beautiful products, definitely order!!

I ordered personalised cufflinks from Badger and Brown on a Monday morning. I did not read the "48 hour processing" time and expected my cufflinks to be with me the following day. I emailed them the following day and they informed me of the 48 hour processing time, which is fine. I needed it for the weekend, so it would still be with me Thursday. I emailed them on Wednesday afternoon and heard nothing back. I tried again Thursday and heard nothing. The phone only goes to VM. Eventually, at just before 3pm I got an email that my order was refunded. A short email saying it did not set right and I'm refunded. No apology whatsoever.

I would not use Badger and Brown if my life depended on it.

Edit: The response from B&B is the primary reason you should never use this company. I already admitted I didn't read the 48 hours to make, however, still attacking me over that??? Really?

Just as a breakdown...Ordering Monday morning, the cufflinks should have been completed on Wednesday morning. My emails went unanswered until Thursday afternoon, when the cufflinks should have been delivered already. Furthermore, if it took 48 hours to make, then by Wednesday morning you would have seen it was not great and you could have done them again. And it still would have been with me by Saturday.

Chris, you should seriously learn some customer service. I'll start you off with your first lesson. When a client pays for something and you are incapable of delivering said service or product, APOLOGISE.

Last Edit:
Email Received Thursday at 14:43 - The day the Cufflinks should have been delivered:
Hi Craig

The cufflinks have not set correctly so we’ve issued a full refund. Hope the event goes well for you.

Kind regards

Chris Lee
0141 213 9284

Response to my 1 star review of your service:

"The bad review is because you’re now left without any cufflinks for your event this weekend which is more to do with your lack of organisation rather than our bad service."

Last Edit for this review: Rather than admit absolute terrible customer service, Chris will attack you again and again. It is this sort of entitlement that makes businesses go under.

And Chris, I did leave a one star review for another company after their own ordering system was wrong....and only after having to show screenshots did I get a refund for my delivery charge. You, on the other hand, still think it appropriate to attach customers.

I didn’t receive my order after 2 weeks so I emailed to enquire about it. I got a quick response that my order would be posted the following day. I am absolutely over the moon with the cufflinks for my fiancé on our wedding day. I am now going to order some for my dad. Thank you.

Dishonest, rude, always excuses for everything despite having email proof. Promised replacement items that were never sent. Promised a refund then said he changed his mind on the refund due to our honest review.
3 months of trouble. DONT WASTE YOUR TIME OR MONEY HERE! I wish I never did.

I ordered the product on a 5-day delivery for a specific reason. In that, I required the product within a couple of weeks and given postal strikes, I allowed myself 20 days for delivery.
When this item did not arrive, I requested tracking details. These did not arrive all I was sent was an order confirmation, on follow up I requested a refund if "lost in the post" this time i received a very curt email stating the item was not lost just delayed, with no tracking no further explanation or apology.
The item has yet to arrive, after contacting the company i was told the item has been delivered, but there was no signature of receipt or photo, my front door is covered by a camera and on the date of delivery there was no delivery activity. I have challenged but had no response.
I understand that postal strikes could have impacted on this but I received multiple orders from other companies over this time, and those companies who could not or would not use alternatives to Royal Mail did post warnings of delays. There was non of this here so i assumed an alternative postal company would be used.

EDIT:
If you read the response to this review, and in fact the response to any negative review on here, this is the reason you should avoid this company. They have no idea how to deal with customers when things go wrong.

3 stars cause I ordered two items, one of them was a pic in a tie pin. The image has been stretched so much, I can’t use the item. If you are adding an image & charging me for it, the best you can do is make it look decent.

Second product is fine.

Received my order today from Badger and Brown who very kindly sent it 24hr delivery to meet a deadline for a gift. Very pleased with the product, it is exactly what I wanted. Many thanks.

I ordered some personalised cuff links and a tie clip from this website on 28th January. Having not used this website before and since I had not received my order, I tried to contact the company on 6th February (as my order was supposed to arrive within 5 working days), I emailed them twice, tried calling and also left a message on their Instagram page. I received no response at all.

My order thankfully did arrive on 13th February and although it was late, I did actually really like the product.

I got an automated review email earlier today from Reviews.io and I decided to leave a review since the customer communication had been really bad and as this was the first time I was unable to contact a company that I had ordered from. Within moments of leaving the review, I received an email from Badger and Brown saying that they did not receive any emails from me and that they have not been answering calls due to the valentines rush. They asked for my review to be revised for a 20% refund (they specifically asked for the review to be changed to 5 stars and for a positive comment). I was quite shocked by this as it defeats the whole point of leaving honest reviews.

Since I was told that my emails hadn’t been received, I forwarded them again to Badger and Brown. I received a response immediately this time but it was unfortunately quite an unfriendly response. This is what the email reply said: ‘Well done for proving a point. Perhaps they went into our junk folder, who knows. We did not see them.’

I am always more than happy to support small businesses and I actually liked the product I received but it’s just such a shame about the lack of communication and when I did show that I have been emailing, the response was not polite.

It’s a shame that I can’t recommend this website and will definitely not be using it again.

I got two sets of cuff links, one a watch workings and the other my initials,best gift and they came in a personalised box.. Will use you again and highly recommend quality

The items I ordered were great! The quality is very good and the price affordable. They have an incredible customer service, very responsive and helpful. Big thanks to Chris Lee on their team who kindly helped with a delivery problem.

Got the item, really nice product

Edit: they replied right after this review.

Unresponsive by phone, email, and social media accounts. Cannot track my order.

If I'm honest, I nearly did not place an order after reading some reviews, but I'm so glad I did. This was a gift of engraved cufflinks for a special birthday. The cufflinks were great quality and presented beautifully. The engraving was also exactly as ordered, and I received the cufflinks back within a couple of days. Would definitely purchase from here again and would recommend to others.

Great product and company!
Not sure about all the negative reviews, but there was a problem with my personalised image on my original order, and Chris was very helpful in sorting it quickly.
My order has now arrived and we are very happy with the cufflinks.

Needed 30 bespoke engraved cufflink and engraved display box sets for a 50th Anniversary function. Was not put off by some of the recent reviews, reasoning that these revolved around issues outside of the company’s control such as post strikes, Christmas, and international deliveries. Moreover some 86% of the reviews (on Trustpilot) were 5 star, and 8% 4 star. My confidence was rewarded as the 30 sets arrived in just over a week, exactly as specified, and looking very good for the very reasonable price. My experience in communications with the principal, Chris Lee, was entirely positive. Chris couldn’t have been more professional and commercial in his approach to this customer. Respect should always be two-way!