Bakingo Reviews 

The most pathetic delivery service I have ever seen today is 10th may and I had ordered a Mother’s Day cake at 12:30 in the afternoon and now it’s 9:00 pm as I am writing this review and still the cake is not yet delivered. What kind of useless service is this you guys need 9 hours to deliver a 500g cake? And the one I had ordered was not something special it was the most sold chocolate truffle cake which means they should have those in stock. I advise everyone to not at all use this stupid company service. Pathetic.

"I am beyond disgusted with Bakizo’s service. I ordered a bouquet for my mother, trusting them to deliver on time, but they failed completely. Not only did they ruin her special day and cause me significant mental trauma, but they are now refusing to give me a full refund for a service they never even provided.
This is absolute theft. They take your money upfront and then hide behind 'policies' when they fail to do their job. Avoid this site at all costs unless you want to be scammed and left empty-handed on a special day. Save your money and your peace of mind—go elsewhere!"

“Absolutely terrible experience. I ordered this cake for my 3-year-old child’s birthday party with 60 guests, and the cake arrived damaged and looking completely unprofessional. This was a special moment for our family, and instead of enjoying the celebration, we were left embarrassed in front of everyone.
The bakery clearly showed no care in handling or delivering the cake. For the amount charged, this level of service is unacceptable. A birthday cake is the centerpiece of a child’s party, and ruining it shows a complete lack of responsibility and quality control.
Would never recommend this place to anyone for important occasions. Extremely disappointed.”

ALL THEIR REVIEWS R FAKE. THEY HV PAID PEOPLE TO POST REVIEWS.
WORTHLESS USELESS HORRIBLE people spoilt my Mother's Day. Gave an entirely different order. Fooled by pics.. Delivering normal cookies, showing smthng totally different like scoops and delicious mousse
Then gave just 1 jar instead of 2 that they charged for ..
Gave pineapple cake instead of coffee chocolate cake of 600 INR
USELESS HORRIBLE DESERVES BRANCH TO B SHUT DOWN.. FOOLING PEOPLE

Never Delivers on time, Customer Service Agents lie a lot.
I ordered a cake on my son's birthday they delivered it after the party was over, and the cake was spoiled, The whole decoration of the cake was crushed.
Calling Agents lie a lot they blame you
they send the cake through the porter, who asks for the OTP which they don't provide. Bakingo makes your day a hell just to collect the cake.
Never ever order anything from Bakingo
They spoil your occasion.

It's very misleading when you see reviews of 4.9 for this company as I have had to complain so many times as both service & cakes are sub-standard. I needed a same day delivery cake for my cousin and wanted to surprise her on her birthday. But when the cake was delivered the delivery man created a ruckus outside her door as he wanted an OTP. The company issue OTP to the delivery staff direct so the customers do not have them. Is evident that no training is given to the staff as the delivery man stood outside my cousin's door refusing to leave till we gave him an OTP which neither of us had. It completely destroyed the surprise and was not only disturbing but embarrassing. Once I complained and after some time the man left and all the company said was it was sorry and this wouldn't happen again. But by then the surprise and special moment was totally lost.
Then today when I got a photo of the cake I saw it had many flaws. The stripes on the cake were crooked and looked tacky. There were areas in the cake that looked chipped. This was a INR1600+ cake and it looked terrible. I tried to complain on the WApp number so I could add photos but no one assisted me and I was left waiting so long I gave up.
We pre-pay these companies so even when they mess up we don't get our money back, at best we get a 10% discount for the next order hence ensuring we order again. It really is time for these companies to be accountable for their actions and penalized for their sub-standard service and products. We the consumer keep losing out as there are no governing bodies monitoring these organisations.
I will not be ordering from them again. Their reviews are FAKE.

This is totally unprofessional and spoiling someone's special day . Cake was ordered well advance and all requests were spoken and informed 3 times . Nothing as per demand . And on last minute our party has been spoiled

I've received pastries/cakes in the perfect condition everytime. They are fresh and delicious too, love the variety and I find the pricing to be appropriate most of the times.

Cake name: slay queen sweet makeup
Order id
Cake was: 4388684
Damaged on delivery due to crap packaging. If you are a Reebok fan, you know how it irks if you are given with Reebook. That's what the cake looked too.
Incompetent service overall.
Cream tastes bad.
Cake isn't able to hold on its structure and crumbled from a side.
On WhatsApp contact, they said they were 'sorry' for overall experience.

I had a great experience! The cake flavour was absolutely delicious, and the design was really awesome. It looked beautiful and tasted even better.
The delivery was a little slow, but the quality definitely made up for the delay.

Seriously I'm never trusting bakingo ever. I ordered a cake, later i got a message saying that it was cancelled. After which i got a message saying my amount will be refunded. But till now i haven't. No action is taken on their side and they keep telling its refunded. Even after i gave the proof of no amount received. They are only playing up. It might be a small amount to them, but not for the customers who purchase. Please don't even expect a refund from bakingo. Coz they only steal for real.

Pathetic Service.
Order from here to get your day ruined.
Will not deliver you order and mark it as delivered.
Shameless!
No proper response from customer service. Ruined my day

Extremely unprofessional and misleading service. Ordered a Chocolate Cake, but received a vanilla – when ask for clarification they saying outside vanilla and inside chocolate, then after reconfirming they said it’s chocolate truffle inside. This is blatant misrepresentation. Even after selecting everything clearly online, customers are expected to call the call center to reconfirm what the product actually is and what they might deliver — an unnecessary and frustrating overhead. Customer care was rude, arrogant, and blamed the customer instead of taking responsibility. Zero transparency, zero accountability. What should have been a simple celebration became a stressful experience. Strongly not recommended.
Specially customer care is rude, he was saying how you guess chocolate flavour means chocolate only it cannot be chocolate truffle and you should confirm with customer care before placing order.

No taste custemer response very poor do not waste time

I ordered a cake for my mother's birthday and it arrived in a smashed box and cake fully disfigured. I was promised that a replacement would be sent "within an hour" along with a box of chocolates as a gesture of goodwill. However, the replacement arrived after 6 hours without the promised gesture of goodwill. My Mother was phoned to say that she should expect no refund since the cake was replaced.
Such poor service and no sensitivity for a special occasion! My complaint is still not resolved with them.

I ordered cake first time on bakingo for my fren on 15Nov at 10:37pm as it was her birthday on 16Nov and I already pre booked and paid Rs.578 for it. The cake never got delivered. It was so embarrassing for me infront of my fren as cake never got delivered and nobody from Bakingo even thought to contact & inform the customer of the issue. My whole time n day got wasted and so embarrassing it was to be waiting n not give anything to the bdae girl. I then had to ctc the Bakingo customer support and spoke to agent CHIRAG SINGH supervisor who simply causally with no feelings kept saying sorry I understand like an ROBOT or an AI.
I request people not to trust in Bakingo and never to book any cakes. Their service is pathetic and they only know how to take money and not deliver the order. Poor customer service. Shame on BAKINGO. Used for the first time n will never use it again.

Do not even try. Poor customer service. Disgusting cake. Goggles ordered but not recd. Not even provided a refund. This is a kind of service they have. Avoid this bakery. Instead order from FNP or Floweraura. No clarity of discount. And when asked to cancel the order, no cooperation from the customer care. Not at all recommended.

We had a very bad experience with Bakingo. My wife recommended them to our relative for their son’s birthday. The cake was supposed to be delivered by 6:00 PM, and the cake-cutting was planned for 6:30 PM. We were invited along with other guests, but even by 8:00 PM the cake hadn’t arrived. Many guests left without the cake cutting, which was extremely embarrassing for the hosts and for us, especially since my wife had recommended Bakingo.

To make it worse, the customer service was absolutely pathetic — no proper updates, no ownership, and no support during such a crucial moment. This kind of service is unacceptable, especially for important family occasions. Not recommended at all.

Bakingo is a scam! Half the items shown online are unavailable, hampers arrive incomplete, and cakes miss messages. Pathetic support. Please don’t order from here, they’ll ruin your occasion!

I ordered a birthday cake for my daughter from Bakingo, and unfortunately, it arrived damaged and poorly handled, as seen in the images. The border was completely ruined, and the presentation was far from acceptable — especially for an important occasion like a birthday.

When I reached out to Bakingo, they showed little urgency or genuine apology, asking me to wait another 3 hours for a replacement. Instead of offering a full refund or immediate resolution, they proposed a 30% wallet refund, which felt dismissive.

I do not recommend ordering from Bakingo for important events like birthdays or anniversaries, where presentation and punctuality are essential. This was a disappointing experience, and I’ll be looking elsewhere in the future.