Balens Reviews 

Very disappointed with my experience with Balens. I contacted them about cover for a separate supervised charity role and was essentially told no from the outset. I then felt I was being asked to jump through various hoops to try to get cover, despite the role being supervised and separate from my counselling placement.

A clause in the policy terms was ultimately used to explain why they couldn't cover me, which has made me wary about what I had assumed my insurance actually covered.

I appreciate insurers have terms and conditions, but I expected more help and flexibility in assessing my circumstances.

Unfortunately, based on my experience, I would not recommend Balens to counsellors or student counsellors.

This morning I had Debbie call me regarding my insurance renewal. This was the first time in a few years dealing with Balens that renewing my insurance was so easy. A direct call on a one to one, insurance sorted. Thanks Debbie you were amazing.

Excellent communication from start to finish - from the initial reminder (that I always manage to bury in my inbox ....) to dealing with my last minute "oh crikey - it's due TODAY". The team at Balens are super helpful, knowledgeable and meticulous in getting the right cover for us. Highly recommended

Scott, who guided me on my policy renewal call, was very helpful. Thanks, Scott.

I have been dealing with Balens for the last 10 years whilst being in business. I have received nothing but a professional personable service from them. Their prices have been competitive, but their edge is the fact they are approachable and give excellent customer services from inception and during policy dates.
My account contact has been Sarah Dyer who is the most helpful, professional and patient person I have dealt with. She is diligent, getting information out to me on time, and if needed, chasing me when my busy work life takes over. It is nice to be able to speak to someone instead of having to do everything online.
I could not recommend Balens and Sarah highly enough.

Fabulous customer service! I called on a Friday to set up my insurance as I was newly qualified, and I had a lot of new practitioner questions! Scott helped me first of all, putting my mind at rest and helping me understand what I should do. Once I filled in the forms, I called back and spoke to Natasha Jones who was so friendly and helpful. I explained that I already had customers booked in for Monday and that I could push them back for a few days but if there was any possible way at all she could help me to activate my insurance before the weekend I'd be so grateful. Natasha said she would do her best, and then called me back soon afterwards! She said she had made sure it was worked on straightaway, and she called me as soon as she knew just to put my mind at rest. This meant I didn't have to cancel any customers! I am so grateful for Natasha helping me personally, and for her being so kind and friendly on the phone. I'm really glad I chose Balens!

Thank you to Natasha especially today! I checked my Balens status and realised to my horror I had not renewed my insurance! I was sent the appropriate documentation whilst on the telephone to Bale's. I then filled it in as soon as I could and got back to them at the end of the day (as I was working). With just half an hour of the working day to go, Natasha completed my documentation and took payment and made sure I was insured for the weekend!
Balens were already the best in my opinion and this brilliant care today (especially guiding me willingly through tech processes!) was fabulous. Thanks Natasha!

I had a problem trying to renew my insurance on the automated telephone line and phoned Balens.
Scott was extremely pleasant and helpful and resolved the problem quickly and sent me an email link for payment. It is now completed thanks to Scott. I am insured for another year.

Sarah Dyer and Gavin Dickson do a wonderful job each year going above and beyond

Sarah Dyer was amazing - went beyond the call of duty to try and sort out the issue I had having just retired. I have always found Balens very easy to deal with whenever I have had a query/ issue.

I've been with Balens for my professional endemic insurance for more than ten years. I have quite specific insurance needs, and I've always found Sarah very responsive. Customer service is always good. I would whole-heartedly recommend giving this company a try.

Sarah Dyer highly recommended and so helpful with sorting all our occupational therapy insurance across the practice. Thank you Balens but in particular, Sarah!

Good customer service representative
Today I needed to renew my insurance and spoke with Sue, who was really nice and knew the answers to my questions. Thank goodness there are still human beings at the end of the phone! :)

Spoken to Balens company an advisor named Henry. He provided thorough and concise information to me over the phone. Very clear
I’ll definitely be in touch with Balens going forward

As someone needing therapist insurance for the first time this year, I really appreciated the level of support and care I received from Balen’s. I was fortunate enough to meet David Balen himself in India, who highly recommended the company, even in retirement.

I dealt with Joyce, Mae and, most recently, Scott, and all were incredibly empathetic, knowledgeable, patient with my many questions, and very efficient whenever changes needed to be made.

Although Balen’s wasn’t the cheapest option I looked at, their outstanding customer care made the decision easy. They gave me a level of confidence and reassurance that their competitors simply didn’t.

Thank you very much.
— Roshni

I’ve been with Balens since qualifying as a health coach in 2024. I’ve just changed how I work (group coaching to evergreen coaching/membership) and I needed my policy to reflect this and provide worldwide cover. I had a lot of questions!

Bethen was extremely thorough, patient and explained things clearly. And she took the time to phone me to clarify details and ensure my policy met my needs. She also responded to emails in a timely manner.

I’m very happy with the service provided and intend to remain a loyal customer. Thanks Bethen.

I’ve had an excellent experience recently dealing with Susan, adding several new modalities to my policy. I was pleasantly surprised at the quick turnaround and prompt action. Wonderful customer service.

As a company we have been insured with Balens for 6 years. Our comapny has grown in this time and staff been added and changes have had to be made to our policy in real time. The whole time we have used Balens Sarah Dyer has been our liaison. She is proactive and efficient. Can make changes within the hour. She is kind so knowledgeable and responsive. She has always given the best service. Even when we have been slow to respond because of busy clinics. Sarah has called and emailed and gently prompted to ensure we always have appropriate cover. The cover Balens supply is bespoke and understands the nature of our company and even with the outstanding service remains an affordable price. We would never go any where else and Sarah is a true credit to the company. Thanks for putting up with us.

Mae from the Customer Services Team has been absolutely exceptional from the very first call. She has provided me with plentiful information to make informed decisions. She has given me excellent advice within the remit of her position. She has kept me updated and made contact with me so that I haven’t had to chase updates. I feel confident that my insurance covers my areas of work, which other companies found hard to define or describe and were very unhelpful. By contrast Mae is so knowledgeable about all aspects of my industry and service provision that I have absolutely certainty in the cover being aligned to my professional needs. This means I feel safe, secure and confident in delivering services that are insured accurately and fully. I am very happy with the outcome and Mae is an asset to Balens.

Natasha Jones, in the Balens Customer Services Team was fabulous! I was working to a very tight schedule and she made everything super easy. Top service!