Ballistic Armor Co. Reviews 

Super fast shipping and I got a good discount

I have been waiting for a response now for over 24 months. I have sent you numerous emails asking for help. I have had a friend who is an equipment field tester for your company asking you to contact me. NOTHING! CRICKETS!
Regards,
Dawna Bennett

I initially placed an order in which one item was not correct. Ballistic Armor Co. customer service was able to promptly ship a replacement and make things right. All communications were timely and all solutions provided were generous and fair in nature. I recommend this company, as they provide great service, and stock all sorts of gear to keep your kit squared away and your noggin protected.

Shipment was super quick! Wow, I didn't expect that. Of course everything I ordered was intact and what I wanted.

Awesome customer service replied quick to my questions, in the end I figured out the fitment and am Hella excited to finally have a ballistic helmet.

Order came in fast and it fits really well

Very well made vest and comfortable, however the shipping could have been faster 1 week is too long.

Velcro kit came in missing almost half the pieces the picture shows on the website. Emailed and haven’t heard back. Great job!

Update

Customer Service is excellent. Clear communication and issues taken care of. Trust in this company to make things right.

The order process was easy and the helmet is as advertised. I would definitely recommend them.

They shipped pretty fast and seem trustworthy.

Fast shipping and the customer service is awesome

I hate giving money to the Chins, but it is a decent helmet. And half the cost of the American equiv. Fits good and my Rino mount snaps in rock solid to the shroud. ARC mounts and bungee retainers seem solid, and Youtube shows people proving out the 3a protection on these. Sorry USA you built the international consumer economy. We have to live in it.

Ordered the wrong color for a fanny pack called them and they immediately changed it to the correct color no issues

Helmet is amazing! All other are also great quality would highly recommend. Love using it in the field and range when on mission!

fast response. fixed my problem without any issues. received order faster than expected. great company

I bought a helmet from them and it was great!

I'm sure the products are great, but I wouldn't know since the customer support team (Travis) made it absolutely impossible for me to place an order for a friend of mine.
He tried to place an order but it bounced, presumably cause he's not state side. Which I guess means that they don't want to make international sales, pretty strange off the bat.
I then tried to place an order and have it shipped to a different address than my billing address, which subsequeantly bounced not once, but twice.
I was told by Travis that my order got flagged for fraud cause shipping and billing address was not the same. In what world that would be an issue, I don't know.

On every website I've ever ordered from there's a box to tick if your billing address is the same or not, and the same goes for this one, so what's the issue?
Payment went through, but Travis is still claiming they can't risk losing $1k of merch. How are you losing anything when payment has cleared?

At this point, instead of contacting me and trying to straighten it out, Travis sends me a stroppy email stating that any order I try to place will get cancelled.
On top of that, they drag their feet refunding the payments.
Thanks Travis, employee of the year!

All in all, one of the worst customer service experiences I've ever had. And a very strange way of doing business.
I guess they don't need/want the sale.
I would stay clear of this business, just based on their customer service (Travis) alone.

I had ordered the wrong color and they made the return super easy
Also very satisfied with the quality

The order took longer than initially expected. I emailed and called about the concern. Travis was great to deal with, he reassured me the order would be fulfilled once the helmet was received by them. I just got it today...well worth the wait for the Gen I Ballistic Helmet IIIA.